Amazon Autos is embarking on a exciting journey to revolutionize the vehicle discovery and shopping experience that connects customers with their new vehicle of choice. You will work directly with dealers to resolve issues, ideate scalable solutions, build client-relationships and support the onboarding of net-new dealers to our platform. You should be comfortable managing multiple workflows in a fast-paced environment and actively participate in continuous improvement initiatives. Above all, you should demonstrate a high level of ownership and the ability to thrive in ambiguity.
The ideal candidate for this role will have at least five years automotive experience, either at a cooperate level or in a dealership (as a General Manager, Sales Managers or in Finance). If you're ready to take on a challenging, yet rewarding, role in a start-up-like environment, we encourage you to apply for this Senior Account Manager position on the Amazon Autos team.
Key job responsibilities
• Effectively and clearly communicate in person and through written mediums.
• Leverage their past experience in the automotive industry to bring to light new ways of thinking and look around corners.
• Highly proficient in an ambiguous environment and willing to roll up their sleeves to get the job done.
• Comfortable moving quickly, without constant direction, and have a proven ability to leverage data and/or the information available to make informed decisions.
• Approach problems with a ‘scaling mindset’ where they think beyond a one-time solve, to ensure standardization across the account management team.
• Keen attention to detail, as they manage multiple dealerships at one time, to appropriately manage intricacies at the individual level.
A day in the life
As a Senior Account Manager, you will be based in our office and will travel to meet with dealers (up to 15%) across multiple metro locations. You will working cross-functionally with internal teams and partner with GM/VP-level dealer contacts to: a) onboard new dealers, b) resolve escalations and defects, and c) strategize growth opportunities – all while advocating for dealers with integrity.
About the team
We are a newly formed team rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales.
BASIC QUALIFICATIONS
- Bachelor’s degree
- 5+ years’ experience in account management, sales, marketing, or customer service delivery in related industries like retail, telecom, automotive, or technology.
- E-commerce experience preferred
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.
PREFERRED QUALIFICATIONS
- 5+ years’ automotive or dealership experience
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong attention to detail and excellent problem solving skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,500/year in our lowest geographic market up to $131,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.