SDM for AWS Console Telemetry Services, AWS Infrastructure

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Interested in leading a software team that is a critical part of the control plane of AWS? Would you enjoy broad yet equally deep scope that impacts all AWS systems globally? Are you up for leading the software team that is at the interface of hardware and software?

What do we do: AWS Infrastructure Console Services team develops the platforms and tools that support critical AWS control plane and monitoring functions.

What you will do: You will have the opportunity to lead the team that builds, refactors, upgrades, and scales distributed software systems for AWS Console Services. You lead the service development, team management and coaching, operations, technical/business tradeoffs, and long term strategy, budgeting. You work with senior AWS leadership to plan for the future.

Why it’s high-impact: Our services ensure that AWS services can control AWS hardware and to monitor this hardware for health and functionality.

What’s the challenge: Our space is fast-moving, and has a large number of ambiguous and difficult challenges. You will have a team of highly skilled software developers, support from your leadership, and you'll own your space. You will be responsible for identifying solutions, trying ideas, given space to fail and iterate to produce products that your customers love.

Who would succeed in this role: Deeply technical leaders, who stay close to the customer, daily operations, employee growth, as well as the architecture and design. A leader who can coach their team on developing and operating systems at scale and who reaches out across the organization to enlist input from key engineers to leverage the experience of the broader team. A person who dives deep in to a problem to deeply understand how things work, when to make subtle change, and when to disrupt the status quo to achieve the right results.

A Software Development Manager in AWS Hardware Engineering Services needs to have key qualities to lead teams and steer successful projects.

Technical Expertise - Strong understanding of distributed systems, software development processes, architecture at scale, data pipelines, global deployments, system design, and cloud proficiency. Global Infrastructure Partner.

People Management/Leadership Skills - Ability to inspire and motivate small member teams. Run 1:1's, project checkpoints, weekly project review meetings, agile ceremonies (daily stand-up, planning, backlog grooming, retro) provide coaching and advocate for promotions. Helping engineers to grow in their career, mentoring, coaching engineers in the team and organization.

Customer Focus - Understanding of customer needs and the ability to translate them into technical requirements and solutions. Key Product Manager for the team. Building out requirements and have impact on stakeholders through Road Map Vision.

Project Management - Planning through 2025 and beyond, execution and monitoring, meeting deadlines, and delivering quality results. Owner of project communication. Agile Methodology. Daily stand ups. Bi-weekly task planner for team and Sprint planner. Capital project delivery.

Operational Excellence - Strong analytical skills to identify issues, evaluate options, and bias for action to implement effective solutions. Owns operations and health of systems through dashboard.

Strategic Thinking - Ability to align team goals into broader AWS Hardware Engineering Services. Build out Roadmap into 3-5 Year Vision. Present and connect with leaders in organization and customers on Roadmap. Adjust yearly planning to support overarching Vision. Look for ways to influence cross-functional teams by closely following known and unknown customer needs. Launch and lead project work in other areas to support Vision.

Quality Assurance - Hold high bar for unit, integration and pre-prod testing before deploying code changes to production. Showcase deployment safety testing and code inspections to fix errors upstream and downstream.

Innovation - Vision must have aspects of customer features and needs. Anticipating future technology in the pursuit of innovative solutions to enhance product offerings.


Key job responsibilities
- Effectively mentor and manage a team of software development engineers
- Ensure that monitoring systems meet and exceed the requirements from Hardware Engineering Services and from our service owner customers (EC2, S3, EBS, et al)
- Drive operational excellence
- Contribute to and lead design, architecture, process and development discussions
- Argue for the right outcomes with data, conviction and diplomacy

A day in the life
An effective SDM for AWS Console Services will coach engineers, puts in place excellent closed loop mechanisms, drives OP1/OP2 for Monitoring, sets Director/MBR/Northstar Goals, sets a high systems design goal, and drives program management excellence through TPMs. This SDM will work closely with the counterparts in Hardware Engineering Services, S3, EC2, EBS, Annapurna, DCO, Data Center Automation and other areas in AWS to meet their technical and business requirements.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.