Key job responsibilities
- Manage Mind the Gap programs to identify, prioritize, and resolve translation coverage and quality gaps
- Investigate root causes of issues and propose effective resolution strategies
- Evaluate and recommend improvements to localization tools and workflows
- Collaborate cross-functionally with business, engineering, and operations teams to align priorities
- Demonstrate a solutions-oriented mindset to address ambiguity and deliver results
- Leverage data and metrics to measure progress and continuously enhance the localization process
- Evangelize internationalization and localization best practices.
A day in the life
Your typical day might involve analyzing data to identify high-impact localization opportunities, meeting with stakeholders to align on project priorities, and overseeing the implementation of new localization workflows to address systemic issues. You'll work closely with technical program managers, engineers, and business teams to ensure seamless execution of gap resolving initiatives.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team, under the broader Translation Services (TS) organization at Amazon. TS is Amazon's center of excellence for global content translation, serving 2,700+ Amazon teams. We ingest and translate content via machine translation (MT) and human editing, and deliver translated content via build and tier-1 runtime APIs.
MTG’s focus is creating and using data signals to identify high-value opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 2+ years of professional working experience with localization management
- Experience with BI tools like Tableau, MS BI, and/or QuickSight and building critical business insights from data
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.