A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.
You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.
Key job responsibilities
- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.
- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.
- Building strong partnership with operations field leaders to understand improvement opportunities.
- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
- Innovating to improve customer experience and continuously remove cost from our fulfillment network.
- Designing new metrics and enhancing existing metrics to support the future state of the business.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL
- Bachelor's degree or equivalent
- Experience in a highly analytical, results-oriented environment with cross functional interactions
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.