At Amazon, we’re working to be the most customer-centric company on earth. To help us get there, we need a Product Manager - Tech for the Global Payroll and Procurement Products team. In this role, you will be responsible for the end-to-end user experience of our products, making sure we delight customers. You oversee customer engagement, CX design, product messaging, marketing strategy, and more.

You will own building the right mechanisms to measure user sentiment and experience through in-product ongoing feedback loops, defining and continuously refining the right user experience (UX) based on customer feedback, developing learning materials and micro trainings that will be available in-product, and deploying self-service product help and support through LLM.

Key job responsibilities
• Own end-to-end user experience, including CX design, product messaging, and marketing strategy for products
• Implement and manage user feedback mechanisms, continuously refine UX, and develop in-product learning materials and self-service support
• Define product strategy, execute roadmap, and align development with business goals while collaborating across functions
• Lead customer engagement, measure user sentiment, and ensure products meet the needs of 1.5 million Amazonian users
• Drive innovation, stay current with industry trends, and mentor team members while fostering a customer-centric culture

BASIC QUALIFICATIONS

- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience

PREFERRED QUALIFICATIONS

- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.