If you are passionate about using user research & customer insights to influence the future direction of Amazon Search and building a small but top notch user research science team, this is a job for you. In this highly visible role, you will work across cross-functional teams and collaborate with partners to drive user research planning, align research goals to the product roadmap, and own user research execution and final deliverables to make sure that we are always positioned to exceed customer expectations. You will present the search customer insights to various stakeholders including senior executives.
Key job responsibilities
* Design and conduct significantly complex research studies that impact long-term product strategy and the future of customer experience.
* Build customer perception measurements for Amazon search experience and develop the methods to correlate customer perception with search experience improvements.
* Define search customer insights research strategy, own the research roadmap and prioritize research opportunities across different areas.
* Identify customer segments and latent customer needs, define and improve methodologies, data collection, analysis/synthesis, and identify opportunities to improve customer experience.
* Manage multiple customer insights research project execution, prioritization, and ensure research projects timely delivery at the highest quality levels.
* Adapt and/or create new customer insights research methodologies and workflows to support product goals at scale and work effectively with agencies and vendors.
* Work cross functionally and collaborate with technical product managers, technical program managers, UX designers, science, and engineering teams to proactively plan research and align research goals to the product roadmap.
* Work with data analysts/data scientists to correlate qualitative research with quantitative data analysis, and interpret complicated data across quantitive and behavioral analysis.
* Own customer insights research results and prioritization communication with all stakeholders including senior executives.
* Build, manage, and grow a small team of research scientists.
About the team
Our team operate in a friendly, fast-paced, and diverse and inclusive work environment. We are driven by the excitement of inventing products, building technologies, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope, benefits, and support of a large company and the spirit and heart of a small startup. At Amazon, our mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
BASIC QUALIFICATIONS
- 10+ years of tech industry or equivalent experience
- Experience working effectively with science, data processing, and software engineering teams
- Bachelor or Master’s degree in Human-computer Interaction, Cognitive Psychology, statistics, Computer Science or any related quantitative field
PREFERRED QUALIFICATIONS
- Experience in prototyping with large-scale data analysis applications in complicated systems
- PhD in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative field
- Knowledge and experience in search/recommendation products, E-Commerce, and consumer facing mobile products.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $170,500/year in our lowest geographic market up to $294,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.