IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Key job responsibilities
Responsibilities include, but are not limited to
- Troubleshoot difficult IT problems without SOPs
- Plan and coordinate CMs and CM templates.
- Collaborate with internal teams or vendors to execute projects.
- Lead continuous improvement efforts.
- Audit the quality of work performed and provide constructive feedback when necessary.
- Automate manual tasks; create/improve small tools that help make team operations more efficient.
- Be the first point of escalation.
- Participate in hiring, training and development of others.
- High attention to detail and capable of managing multiple priorities simultaneously.
- On-call for high-severity issues outside standard hours.
- Work with the team onsite in our corporate offices Monday-Friday.
- Ability to travel up to 30%.
BASIC QUALIFICATIONS
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- 3+ years of IT client, server, and network service delivery experience
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience driving IT projects to completion with little supervision
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience supporting video conference and teleconference equipment
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Ability to manage high priority projects and explain complex IT concepts in simple terms
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.