Head of Retail Merchandising, USA, Amazon Go

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers can simply use the Amazon Go app, a credit card (or their palm!) to enter the store, take what they want from our selection of fresh, delicious foods, snacks, drinks traditional convenience items or grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join on the ground floor of building something new and exciting and be a part of an ambitious program that aims to redefine the in-store shopping experience that impacts the daily lives of our customers.

The successful candidate will be a strong general business athlete. He or she must be able to work independently, be comfortable with ambiguity, communicate with and be able to influence employees and leaders at all levels of the organization. He/she will be a strong project manager with deep analytical abilities and will over-index in several leadership competencies, particularly in the ability to hire and develop the best, think big, innovate, invent and simplify, take ownership, have a bias for action and deliver results.

This Merchandising Leader must have demonstrated ability to move fluidly in a rapidly changing environment, as well as possess best-in-class written and verbal communication skills. You will work closely with internal and external partners to conceive and propose customer-facing strategies and concepts, and guide those projects to completion to hit customer, revenue, and income goals across Amazon Go. This will include creating complex experimental frameworks, analyzing results, and structuring scalable solutions and processes across a variety of customer-facing channels and touch points in our physical stores. This role is inherently cross-functional, working closely with external partners as well as central Category, Marketing, Supply Chain, Store Design, and Technology teams just to name a few.

The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects and teams.

The successful leader must:
• Possess a thorough understanding of the physical store convenience and grocery market retail industry segments, regional and global business trends, and various customer segment needs.
• Proven experience in Merchandising related roles including store layout & design, fixture & hardware design & procurement, customer flow planning, category space allocation and product placement strategies.
• Effective team leadership and people development (team size of 12+). Effective at hiring and developing leaders on the team; building a team culture that demands accountability for quality outputs and attracts top talent.
• Have a passion and focus on the customer, both existing and potential, and use that knowledge to help deliver site features that provide Amazon customers with an unparalleled shopping experience
• Have strong written and verbal skills, ability to clearly define & communicate the current and future needs of the business
• Be comfortable and effective at negotiating
• Bring innovative ideas to the table every day, in order to find better and more effective ways of accomplishing our customer focused objectives; able to simplify and improve methods and processes.