Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as class or other employment during the Amazon work-day. Applicants must have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. In addition, applications must have a graduation conferral date between December 2025 and August 2026. Interns in this role must be able to begin employment on May 19th, 2025 (reserved for students in a semester program) or June 16th, 2025 (reserved for students in a quarter program) and complete a full 12 week internship.
Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. If this sounds exciting to you - come build the future with us!
Key job responsibilities
• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions
• Collaborating with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques
• Applying new skills through customer case simulations
A day in the life
Working with Amazon's Cloud customers to ensure IT support when needed.
About the team
Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues.
BASIC QUALIFICATIONS
•Candidates must be able to work from one of three US building locations: Seattle WA, Dallas TX, or Herndon VA.
• Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026.
• Experience or coursework in networking and operating systems
• Are 18 years of age or older
PREFERRED QUALIFICATIONS
• Knowledge of internet fundamentals and cloud computing concepts
• Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.83/hr in our lowest geographic market up to $60/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.