Applied Scientist, BuilderWorks

Are you excited about developing generative AI and foundation models to revolutionize automation, text generation, and machine learning at scale? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon BuilderWorks we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class builder experience - at Amazon scale.

This role is for the Data Reserach Org for Insights Development (DROID) Science team which has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Stores, Devices, and Other (SDO) organization. These solutions typically utilize machine learning and GenAI techniques, applied to text, sequences of events, wikis, or customer input from existing or new tooling. The team is comprised of scientists, who develop machine learning and deep learning solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development.

We are looking for an Applied Scientist with expertise in GenAI. You will work alongside other scientists, engineers, product managers and various stakeholders to deploy models at scale across a diverse set of initiatives. If you are a self-motivated individual with a zeal for customer obsession and ownership, and are passionate about applying science for real world problems - this is the team for you.

Key job responsibilities
- You will be part of a team of scientists and engineers and will work on scaling systems to production along side partner teams.
- You will learn how to build robust solutions that operate at Amazon scale, and work with senior technical leaders to grow your skills.
- You will face a high level of research ambiguity and problems that require creative, ambitious, and inventive solutions.
- You will design and implement scalable solutions and solve complex problems
- You will mentor and coach junior software developers
- You should be a great communicator and should be motivated to achieve results in a fast-paced, and at times ambiguous, environment
- You should be a self-starter with a bias towards independent problem solving.

About the team
BuilderWorks tools, libraries, and services empower Amazon builders to deliver solutions for a diversity of internal and external customer use-cases spanning the Stores business as our primary customer with additional support for Devices and Other (SDO) business units across Amazon. The DROID team sits within BuilderWorks and seeks to be the primary source for standardized, actionable metrics and science-driven insights within BuilderWorks. We achieve this through user-focused tools that provide comprehensive access to current and future metrics, solutions that provide measurable impact to cost and engagement through the use of scientific methods, user-accessible data repositories for individual analyses and deep dives

DROID Science mission is to provide measurable impact on customer experience and BuilderWorks efficiencies through the use of scientific methods and processes. We quantify the impact of programs in terms of engagement and cost through data science studies. We own the model framework, where we deliver prospective insights and retrospective measurements of the effect that BuilderWorks programs have on builder experience. We partner with BuilderWorks programs to develop a principled and data driven methodology for quantifying the impact of programs on SDO.