Key job responsibilities
- Identify customer needs, potential solutions, and drive alignment and delivery on technical execution across disciplines and close partner teams.
- Maintain and increase reliability and availability of existing global products and services.
- Influence technical direction and engineering best practices within the team.
A day in the life
Our goal is to root cause and address issues that affect Amazon productivity. Working backwards from this goal, we build our products and services to effectively respond to Amazon employee issues directly while providing the necessary data and mechanisms necessary to close the loop on resolving the issue at the root.
To do this, we work closely across disciplines with product, data teams, and close partner orgs such as
IT Support and Enterprise Engineering.
About the team
By the time an Amazon employee reaches our Customer Relationship Management (CRM) platform, it means they have exhausted all other options to resolve their issues. Our products and services are then tasked with effectively identifying and resolving their issues so they can return to productivity.
Believing that "prevention is better than a cure" we bring that data back to earlier in the problem resolution process with a goal of preventing the problem from happening in the first place.
We collaborate closely within our team to creatively solve such problems, as well as with partners and stakeholders to implement meaningful solutions.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.