Technical Program Manager, AWS Technical Field Communities Program

Are you a Technical Program Manager (TPM) interested in having a global impact on how AWS customers adopt cloud technology? We are building a global network of experts across AWS through managed technology solutions. Our team of TPMs deliver automation and mechanisms to guide how the AWS technical field builds specialization, engages with customers, and scales their knowledge. This role is focused on delighting customers engaging with AWS in Cloud Operations Services. You will partner with engineering teams, technical leaders, AWS service teams, and regional leadership teams to build this knowledge network. You will define the community strategy, gather insights to focus experts, facilitate technical collaboration, and drive execution of technical programs.

Key job responsibilities
• Define and execute program strategy in partnership with technical leaders , tracking key performance indicators for our technical field development efforts.
• Define tooling strategy, gather stakeholder requirements, define technical and business requirements to improve customer experience.
• Partner with multiple engineering teams to plan out execution and unblock technical barriers for customers.
• Understand how various tools, systems and related technical concepts integrate with one another to maximize program outcomes.
• Manage configuration of software products focused on building, scaling, and engaging Cloud Operations Workload expertise.
• Host and/or facilitate sessions to deeply understand the impacts of system or process changes and aggregate feedback across regions, industries, and teams.
• Define gaps in technical solutions, prioritize and execute upon domain specific projects with Cloud Operations experts.
• Dive deep and analyze performance metrics, identify gaps, determine mitigation steps, implement, and report on progress against goals.
• Drive community programs including but not limited to: mechanisms to build and retain expertise, manage workflow for technical content, customer engagements, and thought leadership.
• Balance concurrent priorities while managing stakeholder expectations and communicating progress effectively.

Join us at the forefront of the cloud computing movement, and be a part of changing the way the world utilizes cloud computing.

A day in the life
As a technical community program manager you will drive the mechanisms and technologies which build the next generation of experts, connect them to customers at scale, and drive delivery of one-to-many events & technical content assets. You will define your community strategy, and partner with field experts, fellow TPMs and engineering teams throughout the year to reach these objectives.

About the team
Mission - The Technical Field Communities (TFC) Program helps customers effectively utilize AWS by driving knowledge-scaling initiatives, promoting thought leadership, and connecting experts across the technical field.
Vision - Our vision is to have the right resources for customers to succeed in their cloud journey.

TFC Tenets
• Every AWS employee has the opportunity to join a TFC. Growing a broad network of domain experts enhances our overall understanding of the customer experience.
• Healthy communities require investment from members. We drive engagement by aligning member activities with organizational goals.
• We strive for operational excellence. Successful and innovative practices within TFCs are identified and leveraged across the program.
• Automation is prioritized in order to focus member engagement on innovation and customer needs.
• We look for ways to pivot one-to-one engagements into one-to-many opportunities.
• TFCs magnify the voices of the technical field. We collect and escalate customer signals to shape AWS services.
• We leverage the scale of the TFC program to provide opportunities to members that are difficult to obtain on their own.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.