Senior Technical Product Manager, Head of Product, SAP Success Central

This role is open to these locations: Seattle, WA; and Dallas, TX. Relocation offered from within the US to any of these locations.

AWS is looking for leaders like you to help launch SAP Success Central (SAPSC), a dedicated Center of Excellence providing SAP expertise and managed services to help teams across Amazon accelerate their SAP journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility.

SAPSC is part of the Success Central team who also operate Salesforce Success Central (SFSC) which is a Center of Excellence for Salesforce across Amazon. Success Central owns security mechanisms and financial governance related to Salesforce/SAP development, and delivers company-wide, reusable components for common Salesforce/SAP use cases and recommended third-party solutions. We provide managed Amazon integrated solutions for security, DevOps and system integrations as well as expertise, training and community to grow our talent and share Salesforce/SAP best practices and learnings across Amazon. Delivering at Amazon scale and building industry-grade solutions, we partner closely with Salesforce/SAP business and technical leadership. We give Salesforce/SAP superpowers with AWS innovation.

On the Success Central team, you’ll be responsible for defining the the product and service vision for SAPSC to maximize our value to Amazon teams innovating with SAP. You will be the pioneer in extending the Success Central program to SAP by working with internal teams interested in or already using SAP to understand the demand and formulating a GTM strategy and resourcing plan to support these teams. You will own the business model on how teams can “pay” for our offerings based on the value that we deliver to ensure Customer Obsession and Ownership. You will lead our consulting partners to provide SAP expertise to Amazon and build out SAPSC.

Key job responsibilities
As the Head of Product, you will define the strategic vision and own the long-term roadmap for major suites of technology products with company-wide impact. Working with technical teams within Success Central, you will use your product domain expertise, customer obsession, and ownership of the end-to-end product development cycle (customer engagements, stakeholder buy-ins and requirements definition, CX design, compliance, feature definition and prioritization, product messaging, go-to-market strategies, and post-launch closed-loop feedback mechanisms) to lead products and teams through strategic and technical ambiguity to ultimate success. You will be expected to make appropriate tradeoffs to optimize time-to-market and technical and business outcomes, clearly communicating goals, roles, responsibilities, and desired outcomes. Beyond a strong technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.

A day in the life
We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

About the team
Inclusive Team Culture: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.