Security Engineering Manager, AWS Security Operations Center (SOC)

You have hundreds of thousands of hosts, hundreds of millions of lines of code, billions of online transactions, and one of the most visited sites on the Internet. Now go lead a team to secure it! At Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon’s requires the applied skills of smart security engineers and experienced, innovative security leaders willing to tackle never-before-seen challenges at dizzying scales.

You will manage a team of talented and energetic security professionals responsible for detecting, analyzing and responding to information security threats across Amazon and its subsidiaries, as a part of a global, follow-the-sun operations team.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, SOC data center security operations, physical security, customer service; and possess excellent verbal and written communication skills with the ability to multi-task. You should demonstrate good judgement and critical thinking while also being able to follow SOC tasks and procedures utilizing discretion at all times. The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends and holidays.






Key job responsibilities
Security Responsibilities:
- Lead and coordinate the activities of the Security Operations node located in Seattle, WA to ensure timely and effective response to information security threats
- Execute security operations processes, identify and measure critical security operations metrics and continually improve the efficiency and effectiveness of the Security Operations
- Work closely with peer managers in Information Security and Corporate IT teams to identify and implement process changes, improvements and efficiencies and ensure solid security practices
- Optimize and enhance existing processes with an eye to reducing a high operational load
- Ensure continuity of operations for security events through effective communications between the global nodes of the Amazon Security Operations Center
- Work with your peers to assist the Global Security Operations Manager in defining the overall security response strategy for Amazon

Performance Management Responsibilities:
- Create a positive work environment & provide a goal-driven framework for information security success in which team members may achieve organizational & individual performance objectives
- Own all facets of performance, hiring & career management for the team; regular one-on-one meetings with all team members are required
- Provide technical & soft skill coaching to maintain a well-rounded, innovative & operational organization
- Establish training programs for your engineers
- Supervise day-to-day activities of the team, providing management escalation support as required
- Track and report on key initiatives being delivered by the team

A day in the life
This position supports Security Engineers and Technical Program Managers within Security and incident response activities. You will drive “Tier 1” and "Tier 2" related issues to resolution across numerous service teams and other more senior Security Engineers. You will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle an assortment of disparate tasks which may include small-project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.