Sales Operations Specialist, Specialist Operations Center

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

The Strategy & Operations team within Worldwide Specialized Sales is seeking a Sales Operations Specialist to build and own mechanisms aimed primarily at driving operational efficiencies. This role will support Sales, Business Development, and Solution Architecture teams. This includes partnering with Sales Operations Managers to implement and manage business processes, systems, tools, analyses, and reporting that optimize business functions to meet organizational goals and initiatives. One of your primary stakeholders will be our Specialized Sales teams. You will provide valuable business insights for sales reps and managers into their accounts, territories, and revenue, which will optimize their productivity and enable them to better serve our external customers. The Sales Operations Specialist plays a critical role in establishing operational excellence and making important business decisions for the organization.

This role leverages a variety of tools such as Excel, Varicent, Anaplan, SQL, Salesforce.com, and numerous internal systems to determine root cause, run analyses, and propose operational solutions. These solutions may involve long-term system and policy changes or may only require short-term fixes applied to correct a particular situation. This is a hands-on role that often identifies, analyzes, and takes action to address core process challenges.

Key job responsibilities
• Create and manage mechanisms to optimize core sales operations functions, such as goals/ KPI reporting, variable compensation, revenue flow, and executive escalations and approvals.
• Become subject matter expert on revenue, pipeline, compensation, and other key metrics used to run the business. Including looking for commonalities across our stakeholders’ business needs, building scalable mechanisms, and leveraging automation to grow our capacity in line with the growth of the business.
• Ensure that systems and processes enable the introduction of new products.
• Advocate for our sales reps and managers with our cross-functional stakeholders and peer operations organizations.
• Support Sales Operations Managers to drive improvements to reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data.
• Partner with other functions in AWS such as Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation
Drive simple, scalable solutions to difficult problems, and communicate complex analytical results, both written and verbally.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.