Program Manager, AWS Cloud Institute

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud, which powers hundreds of thousands of businesses in 190 countries around the world. Ensuring continued success requires continuous development of training programs that will drive rapid, consistent and game-changing results for our employees, partners, and customers. The AWS Training and Certification (T&C) team is looking for a Program Manager, with business process experience, technical insight, education acumen, strong organizational skills, and interest in working cross-functionally within AWS to manage multiple global training programs.

The Program Manager within the AWS T&C Curriculum Team will support content development and release, working with AWS Product Managers, training program contacts, Technical Curriculum Architects, Curriculum Developers, Instructional Designers and subject matter experts across AWS. Accuracy, relevancy, and time to market are critical attributes for our training and you will be working with the Program teams and coordinating plans and schedules to ensure timely availability of our training offerings. To be successful in this role, the candidate must thrive in a dynamic, fast-paced environment, have a passion for education, be consultative, have technical acumen, and technical experience and knowledge on the AWS platform. This role requires professional project management (PMP) certification, demonstrating excellent project management skills, strategic thinking and problem solving, and strong communication skills. The ideal candidate will be an organized self-starter with a strong bias for action that is not afraid to dig into the details to ensure we are working cross-functionally to facilitate content creation that is aligned to roles and technical roadmaps across various programs.
This role requires excellent program/project management skills, strategic thinking and problem-solving skills, and strong communication skills (including excellent writing skills.) The ideal candidate will be an organized self-starter with a strong bias for action and the ability to work with cross-functional teams. The ideal candidate will also have experience in training, instructional design or technical documentation, plus a healthy technical knowledge of IT domains, and experience in transforming technical information into professional engaging content. Outstanding business acumen and judgment, and bias toward data driven decision making are also required. Above all, you will have a passion for learning and contributing to team and customer success.

Key job responsibilities
• Provide influence, direction and guidance to ensure the development and release of high-quality training offerings.
• Coordinate cross-functional resources to review project deliverables and ensure completion of projects.
• Actively review, contribute to, and monitor roadmaps to ensure timely engagement, planning and execution for training offerings.
• Recommend alternative approaches that reduce time to market while continuing to provide an engaging experience for the learner.
• Review performance of the portfolio for quality, accuracy, and relevancy.
• Aggregate and provide continuous improvement feedback to content contributors based on course feedback outcomes.
• Identify process improvement strategies to facilitate the creation and production of technical training.
• Some travel required (~10%).


A day in the life
No day will be the same! We operate in a dynamic, challenging and ever evolving environment, where your program management skills be be stretched and developed. We seek to raise the bar in everything we do and are committed to creating the very best content for our AWS Cloud Institute learners.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 

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