Executive Assistant, AWS, Global Services, Support & AMS

Amazon Web Services is seeking an action-oriented and self-motivated individual with high judgement to support a VP within the AWS Support group. This role requires superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to juggle multiple critical requests. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside the company is important. The successful candidate will possess the ability to complete complex tasks and projects quickly with minimum guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture.

Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take action without having to know the total picture. You will learn organizational structures and objectives of the teams you support, as well as build a strong internal network. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.

Key job responsibilities
• Manage all travel arrangements (domestic and international) including complex multi-day meeting set-up, logistics, lodging, transportation, meals and expense statements.
• Collect and communicate instructions in advance of the meeting on purpose of meeting, agenda, prep required and logistics for meetings with a large audience.
• Manage confidential documents and information with sensitivity.
• Project Management: Manage large department meetings and events (logistics, team building activities, communications), manage space planning and GREF requirements for the organization, and establish mechanisms to drive updates and actions for projects being managed.
• Strategic Planning: Contribute to the creation of the organiziation’s annual cadence calendar and partners with key stakeholders (e.g. Capacity planning, Finance, HR)
• Use high judgment to plan and balance meeting priorities.
• Understand and apply organization’s priorities or standard operating business practices and how they align with AWS Support and Global Services’ to assist in prioritizing projects and executive requests.
• Build mechanisms that help the executive scale and makes the executive more accessible for their teams.
• Team and Self Development: Build and maintain knowledge management tools such as wikis and shared drives
• Mentor others and may participate in interviews to help grow the EA community
• Seek out new knowledge and converts into practical applications for the org.
• May provide input into resource planning discussions.
• Understand and communicate the department’s vision to team members.
• Has fun at work and helps others do the same.


A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services



About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find- endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.