Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connect flows enables companies to create, personalize, and automate customer and agent self-service experience across channels, eliminating manual processes while reducing expensive development and operational costs. With Connect flows, you can automate complex process of all kinds, including ones with natural human interactions. These include conversational artificial intelligence (AI) experiences to help your customers self-serve issues, step-by-step guides for agents and end-customers to resolve issues fast and accurately, automated tasks for agents or contact center processes, or outbound communications to proactively engage millions of customers. Flows of all kinds can be built using our drag-and-drop graphical UI, well-defined (JSON-based) flow language, and public set of APIs.
As a Senior Product Manager - Technical on the Amazon Connect flows team, you will drive the vision, product strategy and requirements, and definition of key aspects of the product portfolio including how customers build flows more intuitively, use integrated testing capabilities to validate their experiences, and leverage analytics to optimize outcomes for their end-customers.
This team is a great fit for you if:
- You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.
- You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
- You are a passionate learner and are motivated to take on new and, often times, ambiguous challenges.
- You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop.
- You are comfortable and thrive in a fast-paced environment.
If you’re entrepreneurial and want to build and own transformative technology-driven products, join us in making history.
Learn more about Amazon Connect: https://aws.amazon.com/connect/
Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
- Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
- Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
- Launch and promote new capabilities, in collaboration with product marketing
- Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
- 5+ years of working as a Technical Product Manager experience
- 3+ years of technical (software development, network development, IT, other related) experience
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
PREFERRED QUALIFICATIONS
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.