Solutions Architect, Technical Content Programs AWS CX - Documentation

As an Amazon Web Services (AWS) Solutions Architect for the AWS Technical Content Experience (TCX) Team, you will be a vital contributor to creating new digital experiences (using both new and existing content, some of which you will write) designed to give AWS customers a predictable frame of reference for making strategic AWS technology choices before they start learning, building, deploying, or optimizing on AWS. It will also cover what they need to know if they’ve already started.

In this role, you will partner with solutions architects, engineers, technical writers, and other thought leaders to bring together existing and new content and functionality to support customers’ needs. As an AWS generalist, you will work across AWS product and service teams, and with other key stakeholders, to identify requirements and key dependencies for content planning and development.

The AWS TCX team writes and provides support for a diverse audience including developers, DevOps professionals, IT professionals, technical program managers, and scientists. We create, publish, and orchestrate content experiences across a number of AWS sites that feature technical content, including the AWS Documentation site. We also innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can create accurate documentation, and influence or design of the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.
The ideal candidate is a strong collaborator. You have backbone and advocate on behalf of our customers, yet you are able to disagree and commit when needed. Your technical background enables you to inspire Solutions Architects and other subject matter experts to provide the guidance customers seek. You are a leader with excellent writing, editing, time management, and communication skills. You know what our technical customers need to effectively adopt AWS.

Key job responsibilities
• Use data and customer feedback to drive insight into recommendations for content topics, features, and functions.
• Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
• Guide AWS subject matter experts in developing a prioritized set of content that helps customers understand what they need to know before building on AWS. You’ll serve as an advisor and a technical reviewer to ensure content accuracy and integrity. You’ll help field authors obtain inputs from technical leaders, engineering teams, and other members of the AWS field across a wide range of technology domains.
• Collaborate closely with content strategists, technical writers, and UX designers to identify and fill content gaps, define an overarching content strategy, and optimize published content based on customer feedback.
• Drive creative and critical thinking with the ability to deliver projects from inception to completion.
Note: This role will not support customers in 1:1 engagements, nor have account-based

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

This team is part of AWS Utility Computing:

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.