Software Development Manager, Managed Operations

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Does the challenge that comes from leading and driving large, cross-organizational projects and initiatives for one of the largest Cloud providers excite you? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions?

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.

We are in search of an experienced Software Development Manager to develop services for our customers to enable AWS to expand its global footprint. The ideal candidate will have strong technical skills, problem solving abilities, deep customer affinity and communication skills, to lead our operations/engineering organization.

This is a highly visible role that requires both business acumen when working with senior management, a strong technical background for understanding software engineering best practices, and technical depth for removing development roadblocks.

Our mission is to develop and maintain innovative, user-friendly, and reliable operator productivity services within AWS operation Center (AOC) that meet the evolving needs of our customers. We are committed to delivering high-quality services that improve customer satisfaction, increase efficiency, and enhance productivity by reducing time to resolve issues, consolidating resources to reduce costs, and standardizing operations. We aim to continuously improve our processes and practices to ensure that we are operating effectively and efficiently, in partnership with our customers, by understanding their pain points and sentiment.

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Key job responsibilities
In this role, you will:
- Manage a team of software development engineers.
- Lead a team of SDE working to solve Managed Operations business problems for China, ESC, US-ADCs and Commercial Partitions. You also work with the customers to scope the projects and evaluate artifacts/solutions to ensure they meet business needs.
- Effectively hires, coaches, and promotes team members.
- Manages complex engineering problems and tooling efforts, decisions, and escalations. Mitigates long-term risks.
- Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment.
- Cross-departmental collaboration is key, you will strengthen relationships with other teams, streamlining processes for optimal deliveries.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.