You will need a technical background with experience writing technical documentation. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.
This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.
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Key job responsibilities
* Create and maintain technical content for Amazon Glue customers that is accurate, discoverable, and well-organized.
* Work with metrics and stakeholders to make improvements to Amazon Glue documentation and UX to continually improves customer experience.
* Develop scripts, sample code, and technical procedures that are easy to use.
* Produce multi-service code examples that reflect common customer journey and usage patterns.
* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
* Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
* Provide thorough and insightful peer code reviews.
* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
* Implement efficiencies that increase team output.
* Anticipate customer needs and be the "first customer".
* Dive deep to become a subject-matter expert in your area of ownership.
* Impact product CX, UX design, roadmap priorities, and engineering team goals.
A day in the life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About the team
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
BASIC QUALIFICATIONS
* Degree or certification in a relevant technical field or equivalent experience
* A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts
* Proven experience designing and delivering developer-oriented documentation
* Experience with or understanding of cloud computing, including cloud storage technologies
* Experience with open-source libraries
* Experience with API documentation
* Experience working directly with software engineering and development teams
* Strong written and verbal communication skills
* Passion for learning new tools, programming languages, and techniques
* Passion to thrive in a fast-paced, ever-changing environment
* A proactive and open-minded attitude to resolving problems and delivering results
PREFERRED QUALIFICATIONS
* Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
* Experience with XML-based publishing systems and working with XML, markdown, and HTML
* Familiarity with using and following a style guide
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.