Sr. Business Analyst, WW GC Insights, Amazon Gift Cards

Does the opportunity to have direct, high leverage impact for customers at Amazon’s worldwide scale motivate you? Amazon provides gift cards, incentives, and stored value experiences at a global scale, across a portfolio of products and experiences that address the needs of hundreds of millions of customers, both consumers and B2B. Our organization owns everything from the long term product vision and strategy, the day-to-day customer experience, the marketing strategy and budgets, to the P&L. Data driven decisions are critical to our ability to innovate at scale and with speed.

Our team is seeking a curious and analytical problem solver to deliver actionable, strategic insights across the wide range of problem statements that our global organization faces. The range of problems to tackle span product, marketing, fraud, pricing, supply chain, logistics, operations, to customer service. This analytics leader will work directly with senior leadership across product, business, and operations, partnering with a team of analysts, business intelligence engineers, data scientists, and data engineers to deliver actionable insights with immediate impact to customers and the P&L.

This role requires the day-to-day, consistent application of these abilities:

* The ability to work backwards from customers - e.g. able to see and explain how customer behaviors show up (or don’t) in the data available.
* Proficiency with the multiple business models managed by our global businesses and their respective P&Ls.
* The ability to define the right analytical questions that will efficiently enable the key decisions needed, quickly driving clarity and structure to ambiguous problem statements.
* Comfort in exercising strong judgement on where simplification is needed versus when nuance is required.
* Equally comfortable where data is available (e.g. developing detailed and granular customer behavior metrics and dashboards) as well as where the metrics are not yet defined, the data is not available, or cannot be directly measured.
* Effective verbal and written communications to a wide range of audiences and partners. Adept at i) translating high level customer and business problems in to analytics approach and data requirements for execution and ii) translating complex analyses into effective communications to inform and influence senior Amazon leadership.
* Able to raise and maintain a high bar on analytics accuracy through efficient and scalable mechanisms.
* Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
* Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.