Redmond

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.We're seeking an experienced Principal Technical Program Manager to lead and drive strategic supply chain initiatives for Printed Circuit Board (PCB) manufacturing and procurement across Project Kuiper's satellite constellation program. This role will be instrumental in building and scaling our PCB supply chain to support the production of thousands of satellites.Key job responsibilities• Develop and execute comprehensive PCB supply chain strategies to support high-volume satellite production while ensuring quality, cost efficiency, and risk mitigation• Lead strategic supplier selection, qualification, and relationship management for complex, high-reliability PCB manufacturing• Drive technical alignment between design teams, manufacturing partners, and quality engineering to optimize PCB manufacturability and yield• Establish and oversee sophisticated supply chain monitoring systems to ensure continuity of critical PCB components and materials• Create and manage contingency plans for supply chain disruptions, including multi-sourcing strategies and geographical risk diversification• Partner with systems engineering and hardware teams to influence PCB design decisions that impact supply chain resilience• Lead cross-functional programs to qualify new PCB technologies and manufacturing processesBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Deep technical understanding of PCB manufacturing processes, materials, and quality requirements for space-grade electronics ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Kuiper is looking for an experienced Principal, Global Trade Compliance Strategy to drive compliance solutions and strategic projects in support of Kuiper's expanding global businesses. As a compliance leader in a fast-paced environment, you can expect to leverage your import/export and regulatory knowledge to translate complex issues into opportunities. Alongside our growing team, you will use a combination of subject matter expertise and business acumen to think outside the box and influence direction. You can expect to make an impact by executing core functions such as; working across subject matter experts to identify compliance requirements, recommending and implementing control mechanisms to mitigate risk, and diving deep into program specific requirements to define compliance solutions. You will successfully balance moving fast to unblock short-term issues with our long-term needs from a compliance, strategic and financial perspective. This role includes interacting with and influencing a variety of internal and external stakeholders including Engineering, Operations, Procurement, Supply Chain, Legal, Tax, Public Policy and other partners. Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities - Operate as focal leader for compliance related readiness for Kuiper global trade expansions, emerging programs and strategic initiatives - Proactively identify compliance requirements, risks and manage mitigations by establishing policies, processes, and mechanisms - Work cross-functionally to help achieve execution against regulatory requirements and internal policies - Deep dive complex regulator topics including customs valuation, duty mitigation, various supply chain models and complex trade barriers (product compliance, licenses, encryption and certification) - Drive compliance program integration with Kuiper business teams and supply chain - Develop and oversee change management and nearly continuous process improvement - including input to audit and oversight mechanisms - Educate leadership on the appropriate execution of compliance requirements About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS - Bachelor’s Degree from an accredited institution - 10+ years of direct experience with customs and trade compliance along with an understanding of complex trade topics including valuation, duty mitigation, classification - 10+ years of experience commensurate with extensive knowledge of handling product compliance, imports and/or exports for non-US jurisdictions ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for a Sales Operations Manager to work with the Worldwide B2B Commercial Sales organization to continuously build forecasting models, build deep diving analysis, and make business recommendations to senior leadership based on those analyses – all in an environment of rapid growth and increasing complexity. This will include working with the Sales leadership teams, to develop, implement and manage business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives.Key job responsibilitiesAct as a trusted advisor to Sales leaders, leveraging data and analyses to land business insights, develop GTM strategies, and scale the businessDrive improvements to the reporting tools, methods, and processes.Manage the administration and execution of the team’s targets, including segmentation of business goals, and measurement of goal attainment. Work directly with the models/data. Work with large data sets and the technical tools needed to work with them.Drive towards simple, scalable solutions to difficult problemsProject-manage multiple workflows and communicate complex analytical results, both written and verbal, in a clear and easy-to-understand way.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- 7+ years of Microsoft Excel experience - Bachelor's degree or equivalent - Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - 7+ years in a sales operations or related role - 4+ years program management skills to develop and execute large-scale projects with minimal supervision - 3+ years delivering to diverse audiences; strong presentation skills ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Product Design (PD) strives to constantly raise the bar on the customer experience. Product Design Engineers engage with an experienced cross-disciplinary team to conceive, design and bring to market innovative consumer products for the Kuiper program. Key responsibilities include mechanical part and assembly design, testing, evaluating, and down selection. These positions identify key design attributes, and work quickly and efficiently to converge on an electromechanical design for the system. They highlight concerning issues to leadership and provide recommendations on how to revolve them. The output of their work is the physical product. They know intimately the rationale and tradeoffs behind each and every detail of the design from material selection, a reinforcing rib, a molding gate, etc. They work with manufacturing partners early to scale their designs for high volume manufacturing while optimizing for cost, performance and challenging schedules. They have the ability to communicate effectively and efficiently with PD team members, cross functional teams, and executives.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• PD Direct Responsible Individual (DRI) for multiple system components (housings, PCBs, thermal components, etc).• Work with cross functional team to solve difficult electromechanical problems to enable the design.• Identify key design constrains and priorities.• Demonstrate solid mechanical fundamentals and judgement through design decisions• Deliver robust, flexible, durable, and performant designs• Concise and accurate communication with PD members, cross functional teams, and executives.• Customer focused when solving ambiguous problems.• Ability to create scalable solutions while solving tactical problems.BASIC QUALIFICATIONS- Bachelor of Science in Mechanical Engineering or other closely related fields of study.- 3+ years of experience product design (consumer, medical, telecom, etc)- 3+ years of experience with 3D CAD modeling & 2D drawing creation- Experience with designing for high volume manufacturing and assembly processes (plastic injection / thermoforming, casting, sheet metal, machining, various finishing processes)- Experience performing tolerance analysis and statistical analysis techniques ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Project Kuiper is seeking a Cleanroom Supervisor to join the Optical group within Production. This role will report to the Value Stream Leader and work closely with them to supervise a technician team that supports prototyping and manufacturing of all components and assembly of novel optical laser devices. The individual will have strong leadership skills and be required to work on multiple projects in a fast-paced environment where communication and organization will be critical. This position will also utilize a variety of analytical tools as well as aid in creating a variety of laboratory procedures which they will help to draft and maintain. This will require supervisory duties as well as working as an operator in the clean room. Key job responsibilities- Manufacture and assemble optical prototypes in an ISO 7/8 Environment, ensuring compliance with applicable standards.- Supervise a team of technicians focused on early production and scaling output.- Work with Senior Manager to plan and coordinate daily tasks for technicians and activities of all operations with an ability to adapt to changing schedules and other dynamic priorities.- Work cross-functionally with management, facilities, and supply chain to maintain operations and materials for an ISO 7/8 cleanroom.- Ability to provide timely feedback on designs, processes, and custom equipment used in routine prototyping, fabrication, and characterization.- Author, maintain, and train others to all relevant process documentation, including Assembly, Inspection, Testing/In-Process Characterization, and Packaging Procedures.- Review and approve rework to ensure accuracy and enforce traceability.- Comply with all Company Policies including Health, Safety, and Environmental Regulations, Personal Protective Equipment Requirements, and Standard Operating Procedures.- Able to accommodate flexible working hours. (Current shift: 2nd shift - Wednesday to Saturday, 5:00 pm - 3:30am)Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You will have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We are building out a new production team which includes multiple shifts of work. The ideal candidate will be flexible to work day or evening shifts. BASIC QUALIFICATIONS- 1+ years’ experience of supervisory experience.- 5+ Experience manufacturing in high traceability environment (AS9100 Aerospace, IS0-13485 Medical or other equivalent) ...

This is a program for Active-Duty Military Members and Military Spouses through Hiring our Heroes (HoH) Corporate Fellowship. Must be an U.S. Military member with ~180 days of time in service remaining or an employment ready military spouse. Must be an approved candidate for Hiring our Heroes (HOH) 25-2.Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer.Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Project Kuiper is seeking a Cleanroom Supervisor to join the Optical group within Production. This role will report to the Value Stream Leader and work closely with them to supervise a technician team that supports prototyping and manufacturing of all components and assembly of novel optical laser devices. The individual will have strong leadership skills and be required to work on multiple projects in a fast-paced environment where communication and organization will be critical. This position will also utilize a variety of analytical tools as well as aid in creating a variety of laboratory procedures which they will help to draft and maintain. This will require supervisory duties as well as working as an operator in the clean room. Key job responsibilities- Manufacture and assemble optical prototypes in an ISO 7/8 Environment, ensuring compliance with applicable standards.- Supervise a team of technicians focused on early production and scaling output.- Work with Senior Manager to plan and coordinate daily tasks for technicians and activities of all operations with an ability to adapt to changing schedules and other dynamic priorities.- Work cross-functionally with management, facilities, and supply chain to maintain operations and materials for an ISO 7/8 cleanroom.- Ability to provide timely feedback on designs, processes, and custom equipment used in routine prototyping, fabrication, and characterization.- Author, maintain, and train others to all relevant process documentation, including Assembly, Inspection, Testing/In-Process Characterization, and Packaging Procedures.- Review and approve rework to ensure accuracy and enforce traceability.- Comply with all Company Policies including Health, Safety, and Environmental Regulations, Personal Protective Equipment Requirements, and Standard Operating Procedures.- Able to accommodate flexible working hours. (Current shift: 2nd shift - Wednesday to Saturday, 5:00 pm - 3:30am)Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You will have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We are building out a new production team which includes multiple shifts of work. The ideal candidate will be flexible to work day or evening shifts. BASIC QUALIFICATIONSMust be an U.S. Military member with ~180 days of time in service remaining or an employment ready military spouse. Must be an approved candidate for Hiring our Heroes (HOH) 25-21+ years’ experience of supervisory experience.5+ Experience manufacturing in high traceability environment (AS9100 Aerospace, IS0-13485 Medical or other equivalent) ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Project Kuiper is seeking a Cleanroom Supervisor to join the Optical group within Production. This role will report to the Value Stream Leader and work closely with them to supervise a technician team that supports prototyping and manufacturing of all components and assembly of novel optical laser devices. The individual will have strong leadership skills and be required to work on multiple projects in a fast-paced environment where communication and organization will be critical. This position will also utilize a variety of analytical tools as well as aid in creating a variety of laboratory procedures which they will help to draft and maintain. This will require supervisory duties as well as working as an operator in the clean room. Key job responsibilities- Manufacture and assemble optical prototypes in an ISO 7/8 Environment, ensuring compliance with applicable standards.- Supervise a team of technicians focused on early production and scaling output.- Work with Senior Manager to plan and coordinate daily tasks for technicians and activities of all operations with an ability to adapt to changing schedules and other dynamic priorities.- Work cross-functionally with management, facilities, and supply chain to maintain operations and materials for an ISO 7/8 cleanroom.- Ability to provide timely feedback on designs, processes, and custom equipment used in routine prototyping, fabrication, and characterization.- Author, maintain, and train others to all relevant process documentation, including Assembly, Inspection, Testing/In-Process Characterization, and Packaging Procedures.- Review and approve rework to ensure accuracy and enforce traceability.- Comply with all Company Policies including Health, Safety, and Environmental Regulations, Personal Protective Equipment Requirements, and Standard Operating Procedures.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You’ll have relentlessly high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.BASIC QUALIFICATIONS- 1+ years’ experience in Clean Room Manufacturing environment.- 3+ years' experience manufacturing in high traceability environment (AS9100 Aerospace, IS0-13485 Medical or other equivalent) ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The program manager (PM) will be working on large, complex, and strategic business and technology initiatives. They will develop a common vision and scope, establish timelines, and execute deliverables working across Kuiper and Amazon teams. The PM will own service launch planning, drive country readiness, manage operational readiness, align teams, and track progress for work streams across the globe. In addition, this position will work with marketing, sales, deal management, sales operations, customer operations, and customer support teams to help drive programs, practices, and process readiness for our commercial business in countries around the world.Key job responsibilitiesThe role requires exceptional written and verbal communication skills, facilitation skills, and theability to collaborate across multiple teams. This role will have high visibility and requires executive presence and be comfortable providing updates to SVPs, VPs, and Directors across Amazon teams. The PM has to be structured and flexible at the same time to accommodate learnings as the business scales. They will possess analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.The ideal candidate will be a seasoned change management leader that can earn trust, thrive in ambiguous situations, understand dependencies, and can bring multiple stakeholders on the journey. They will think strategically but execute tactically from inception to delivery, with demonstrated experience leading business, technology, and people-oriented programs. The PM is right a lot and has strong judgement, supported with data to solve problems.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Kuiper Legal team is looking for a talented Program Manager to help us support Project Kuiper -- Amazon's initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. This role will support the legal teams advising Kuiper organizations dedicated to engineering, supply chain, licensing, compliance, security, deals, and more. You will also get to talk about space...a lot.The successful candidate must be an avid learner and enthusiastic about technology; enjoy working hard, reaching for the stars, and solving challenging problems at warp speed; operate, innovate and ultimately deliver results with limited direction; and thrive in team-oriented environments and ambiguous situations.This position will be based in Redmond, WA. Limited travel, domestic and international, will be required. No intergalactic travel is required at this time. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesKey job responsibilities- Apply project-management best practices to make our teams and processes more efficient- Build out, improve on, and simplify processes and mechanisms- Launch new processes using existing tools and systems- Create knowledge-sharing mechanisms for our legal teams and business clients- Advise and implement process improvements and simplifications- Conduct data reporting and analysis- Create centralized learning resources for attorneys, legal professionals, and business clients- Develop and implement a systematic approach to working with stakeholders (business clients, internal tech teams, and other legal teams)- Develop and deliver internal legal goals, primarily focused on efficiency and scaling BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Supply Chain and Intellectual Property Security (SCIPS) team is seeking a Program Security Manager who is able to develop, implement, and lead security projects and programs to support the Amazon Project Kuiper team. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Come join us on this exciting program! This position will provide IP protection strategic guidance to Kuiper research and development (R&D) teams, manufacturing teams, and product management teams, to ensure end to end IP protection. To be successful in this position the Program Security Manager must have the ability to learn Amazon’s product development process, build strong relationships with key business teams, develop and innovate solutions to enable automation of manual data entry processes. The Program Security Manager must have a solid understanding of data collection methods and data analysis, to inform programmatic decision making and policy direction.This position will report to the Sr. IP Protection Manager.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities* Support the deployment of a comprehensive IP program protection plan and overarching program * Facilitate discussion and implementation of security strategy among project stakeholders across the stakeholder groups. * Develop innovative and automated solutions for fast evolving security risks in an manufacturing and R&D environment * Partner with cross functional security peers to develop and implement appropriate policies to meet the needs of the Kuiper business teams * Serve as the embedded Prototype Security liaison to connect business stakeholders with Prototype Security programs and services * Develop and assist in the implementation of standards, policies, and procedures for Kuiper Security * Assist and support any contract security management activity as assigned * Serve as the subject matter security expert to internal business stakeholders on IP Protection, supply chain risk, go-to-market strategy, confidentiality, and additional stages of product development* Maintain close coordination, planning, and communication with internal and external stakeholders around all aspects of the product/prototype life cycle (idea inception through finished product/prototype) security initiatives and training * Manage multiple concurrent projects and inquiries under tight deadlines * Budget management for all budget items within the scope of this role * Support launch security operations as assigned * Able to stand/walk for several hours a day and be able to frequently push, pull, squat, bend, and reach, all with or without reasonable accommodation * Work cross functionally with peers in Legal, Hardware, Supply Chain Ops, Trade & Compliance, EHS, Kuiper business, and Security to establish scalable Prototype Security standards * Travel to various sites to review and audit security infrastructure and support onsite security awareness initiatives and events * Respond to crisis, emergency and/or disaster recovery issues that have impact on prototype development* Support Business Continuity planning and process implementation for product teams and Prototype Security team * Actively evaluate, analyze, and use metrics collected to proactively inform programmatic needs and policy decisionsBASIC QUALIFICATIONS* 4+ year experience in consumer product security, corporate security management, law enforcement, risk management, legal, or related industries * Ability to work in an in-office environment, physical presence in the office is required * Intellectual Property Protection working knowledge or expertise * Experience in R&D environment* Domestic and international travel may be required (20-30% of time) ...

This is a program for Active-Duty Military Members and Military Spouses through Hiring our Heroes (HoH) Corporate Fellowship. Must be an U.S. Military member with ~180 days of time in service remaining or an employment ready military spouse. Must be an approved candidate for Hiring our Heroes (HOH) 25-2.Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer.Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Are you looking to create value for millions of customers by helping to develop creative assets for Kuiper? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for design and a desire to bring delightful, cutting-edge products and services to life in an entirely new way? This describes your daily journey. Are you ready? Then join us on Project Kuiper.Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!Key job responsibilitiesIndustrial Services Principal Product Manager - Technical, will play a leading role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have experience with satellite broadband and telecommunication services for Enterprise corporate and industrial service verticals.In this role, you will help define our services portfolio and features for industrial offerings. You will work with business development with customers, engineering teams, and operational stakeholders to help define Kuiper service and feature offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have clear business judgment, dive deep into data, and have core writing skills.Candidates must be able to analyze and recommend subscription lifecycle models with appropriate KPIs for different customer segments. Candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting enterprise verticals will be preferred.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life• Defining the service offerings, pricing, SLAs, and customer experience for industrial services at a global level, to meet requirements of multiple customer verticals• Interpret network resource costs and productize into a digestible services for B2B customers, with aligned services portfolio strategy• Create detailed product requirements documents including use case prioritization, feature definition and product roadmap• Define the product strategy and make appropriate judgment trade-offs between features and speed-to-launch• Manage the product lifecycle and work with key internal and external stakeholdersAbout the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of product or program management, product marketing, business development or technology experience- Must be an U.S. Military member with ~180 days of time in service remaining or an employment ready military spouse. Must be an approved candidate for Hiring our Heroes (HOH) 25-2 ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Are you looking to create value for millions of customers by helping to develop creative assets for Kuiper? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for design and a desire to bring delightful, cutting-edge products and services to life in an entirely new way? This describes your daily journey. Are you ready? Then join us on Project Kuiper.Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!Key job responsibilitiesIndustrial Services Senior Product Manager - Technical, will play a leading role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have experience with satellite broadband and telecommunication services for Enterprise industrial service verticals.In this role, you will help define our services portfolio and features for industrial offerings. You will work with business development with customers, engineering teams, and operational stakeholders to help define Kuiper service and feature offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have clear business judgment, dive deep into data, and have core writing skills.Candidates must be able to analyze and recommend subscription lifecycle models with appropriate KPIs for different customer segments. Candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting enterprise verticals will be preferred.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life• Defining the service offerings, pricing, SLAs, and customer experience for industrial services at a global level, to meet requirements of multiple customer verticals• Interpret network resource costs and productize into a digestible services for B2B customers, with aligned services portfolio strategy• Create detailed product requirements documents including use case prioritization, feature definition and product roadmap• Define the product strategy and make appropriate judgment trade-offs between features and speed-to-launch• Manage the product lifecycle and work with key internal and external stakeholdersAbout the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of product or program management, product marketing, business development or technology experience ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and under-served communities around the world. The Propulsion Group is seeking a Test Engineer to support the development and continued optimization of propulsion flight hardware test capabilities to support this constellation. The Propulsion Test Engineer will work within the Kuiper Propulsion Team in the development, operation, and optimization of electric propulsion test infrastructure. This person will get to develop and improve testing capabilities for a variety of different propulsion subsystems, including PCBA's, feed systems, thrusters, cathodes, tanks, and integrated propulsion systems.The Test Engineer will develop and design new test capabilities as well as improve existing test frameworks in order to ensure the needed test coverage is achieved at increasing production rates. This will include hardware automation and test software optimization of existing systems, buildup of additional systems for parallel testing, and performing and utilizing development testing to inform methods of accelerating production testing and improving screening. The Test Engineer will also contribute to finding solutions to challenging problems by investigating root causes for hardware failures as well as trading process methodologies, schedule constraints, and test coverage in order to enable increased production rates to be obtained. Key job responsibilities- Define and implement solutions to optimize and automate electric propulsion system testing - Develop test automation, data acquisition, and data analysis hardware and software to improve test efficiency and cycle times - Perform root cause investigations to understand hardware and test failures and disposition flight hardware non-conformances- Work with hardware subsystem owners to ensure test coverage is maintained across multiple development and flight hardware design update cycles- Perform development testing and data analysis to inform methods of accelerating existing testing without reducing hardware screening capabilities- Work with other engineers to refine test requirements and the methodologies to test against those requirements- Train operators in the execution of developed testing and processesExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThe Propulsion Test Engineer will develop and perform a variety of hardware tests of propulsion subsystems as well as integrated systems to ensure the hardware meets qualification and acceptance requirements for flight. They will also work closely with multiple engineering teams to identify process improvements to improve test efficiency. A successful candidate thrives in a fast paced, start-up like environment and is able to apply their technical expertise and commitment to quality to positively impact organization goals. To be successful they will need to be highly motivated and detail oriented while showing the highest standards of execution. About the teamThe Kuiper Propulsion Team is responsible for the design and development of the propulsion system which provides maneuvering capability to the spacecraft. The Propulsion Team is made up of a variety of sub-teams which are responsible for various aspects of the development process, such as mechanical design, systems engineering, subject matter experts, manufacturing, and test. This integrated team structure allows direct communication and rapid process feedback while also promoting close collaboration across the team.BASIC QUALIFICATIONS- Bachelor’s degree in Mechanical Engineering, Aerospace Engineering, Physics, or equivalent experience- 3+ years developing automation, data acquisition, or control software- 3+ years experience with electrical test equipment and data acquisition systems- 3+ years of developing or optimizing manufacturing or test processes- 3+ years investigating hardware failures or performing root cause analysis ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking a highly skilled and motivated Reliability Engineer to join the Hardware Reliability Engineering team within the satellite development organization. The ideal candidate will have a background in electronics manufacturing processes, hardware reliability concepts, and reliability test practices, with a focus on ensuring the functional reliability and performance of satellite hardware systems in the harsh environment of space. You will be responsible for driving the design-for-reliability best practices, conducting rigorous testing, and analyzing on-orbit data to enhance the robustness of Kuiper satellite hardware. You will play an important role across key dimensions of a product’s lifecycle: design trades, product development and release, manufacturing process qualification, supply chain reliability, environmental stress screens, and on-orbit fault and failure investigations. You will be a key member of a high-performance team responsible for delivering a reliable satellite constellation.Key job responsibilitiesReliability Analysis and Testing:- Develop and implement reliability test plans for satellite hardware components.- Perform stress screening, environmental testing, and drive failure analysis to ensure satellite hardware meets reliability and performance targets- Analyze designs and test results to identify potential failure modes and mitigations.Design and Development Support:- Collaborate with design engineers to implement design for reliability best practices.- Act as a key stakeholder in reviewing and approving designs for release.- Participate in design reviews and failure mode effects analysis (FMEA) to assess potential reliability issues.Failure Investigation and Root Cause Analysis:- Investigate manufacturing non-conformances and field hardware failures to determine root cause. Travel as needed to perform deep dives into supplier processes. - Develop and recommend corrective actions to address identified reliability issues. - Maintain detailed records of failure analysis and reliability assessments.Reliability Modeling and Simulation:- Utilize reliability modeling and simulation tools to predict hardware performance and lifespan.- Develop and maintain reliability prediction models and databases.Documentation and Reporting:- Prepare detailed reliability reports, test plans, and procedures. - Present findings and recommendations to engineering teams and management.- Ensure compliance with industry standards and regulatory requirements for satellite hardware reliability.Continuous Improvement:- Stay current with industry trends, advancements, and best practices in hardware reliability engineering.- Propose and implement process improvements to drive improvements in reliability across the program.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- Bachelor’s or Master’s degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or a related field.- 2+ years of experience in hardware reliability engineering, preferably with a focus on satellite systems or space applications.- Knowledge of reliability engineering principles, methods, and tools.- Knowledge with environmental testing- Knowledge of failure analysis techniques and materials characterization methods.- Familiarity with electronics (PCBs, PCBAs, electronic components) and moving mechanical assemblies.- Self starting, with excellent problem-solving skills and attention to detail.- Team-player with clear and concise written and oral communication skills. ...

• Design sales compensation frameworks, incentive plans, and commissions for front lines sellers to close deals and deliver revenue.• Design third party partner incentive programs and structure.• Deploy and Manage compensation, payouts and audit processes. • Analyze business performance, measure sales productivity, create dashboards, and report insights.• Be a trusted advisor to Executive leaders, Business Development, and Partnership Developments globally for delivering revenue for the commercial business.• Work in collaboration with key stakeholders across Finance, Product, Legal, Regulatory, Engineering, and other Amazon teams to deliver results.• Create detailed, data-driven, written proposals to align cross-functional teams around new or revised approaches to managing incentive compensation.• Drive simple, scalable solutions to difficult problems, and communicate complex analytical results, both written and verbally.Key job responsibilitiesAbout the teamKuiper is seeking a Sales Compensation Lead with deep experience in designing and implementing variable compensation plans and programs, including Revenue Based Incentive (RBI) plans, Management by Objectives (MBO) plans, and SPIF programs. In this hands-on role, you will build and operate mechanisms to ensure compensation policies and procedures are adopted and are delivering the desired outputs across multiple global sales teams. You will be responsible for analyzing the effectiveness of existing compensation plans, programs and policies relative to the needs of the B2B Sales and 3P Partner organizations. You will leverage strong data analytics to create sales compensation performance analyses, which will support proposals for new targeted compensation plans and programs. This role will serve as the compensation SME and will gain alignment between central compensation strategy teams and leadership on innovative compensation proposals and policy changes.BASIC QUALIFICATIONS- 10+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years designing, implementing and managing compensation programs. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Sales Operations, Billing leader is a key member of the Kuiper Commercial Revenue Operations team. This role will manage the bill run efforts for Kuiper with accurate and timely metering, revenue recognition, accruals, and audits. In this role, you should be comfortable juggling between thinking big and the operational nuances of the work. You must also be a self-starter with strong analytical and planning ability while being able to navigate the ambiguous landscape of Kuiper business. Key job responsibilities- Drive integration between different systems and departments involved in the order to cash process, such as sales, fulfillment, finance, and customer service. - Standardize workflows, document processes and optimize processes that can be executed consistently and scale, regardless of business changes.- Proactively identify program blockers, propose solutions, and drive implementation across partner teams.- Maintain compliance with regulatory requirements and internal policies by developing / co-developing the implementation of best practices and procedures.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of sales operations or equivalent experience- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Sales Operations, Fulfillment and Field Operations leader is a key part of the Commercial Revenue Operations of Kuiper. They will drive the processes in delivering and provisioning services to subscribers, ensuring a smooth and efficient customer experience. They will also optimize the efficiency and effectiveness of field technicians and teams responsible for installing, maintaining, and repairing infrastructure and services. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. Key job responsibilities- Streamline fulfillment lifecycle by analyzing order processing times, shipping methods, and delivery performance. - Implement workflows using business process management (BPM) automated tools and improve efficiency in various fulfillment stages, from order receipt to delivery.- Provide data-driven insights to inform improvements to order routing, delivery optimization, and overall fulfillment efficiency.- Drive effective inventory management with forecasting demand, optimizing stock levels, and managing inventory across different locations to minimize stockouts, reduce storage costs, and ensure timely service provisioning.- Develop returns processes, including clear policies, easy-to-use return portals, and efficient processing.- Implement the necessary technology integrations to improve technician productivity.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of sales operations or equivalent experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Sales Operations, Onboarding and Order Management leader is a key part of the Commercial Revenue Operations of Kuiper. They will build and run processes to ensure a smooth, efficient, and compliant transition of new and renewed B2B clients from contract signing to recording. The role serves as a bridge between sales, sales operations, deal desk, legal, Field Operations, Customer Success, and Service Delivery teams, ensuring all contractual obligations are documented and executed. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. Key job responsibilities- Monitor and improve key metrics such as First Time Right, Compliance Error Rate, Revenue Realization time post contract signing, and Cost Per Onboarding.- Drive processes, procedures, and policies for B2B Contract Onboarding.- Own and maintain a comprehensive contract database and documentation.- Ensure the team meets Turnaround Time targets and all Sales/Sales Operations queries are answered within target timelines.- Document and standardize onboarding procedures for different client segments and service types.- Liaise with legal teams to build and own contract templates, revisions, and backup clauses.- Identify opportunities for process improvement and automation.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of sales operations or equivalent experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Sales Operations, Revenue Management and Assurance leader is a key member of the Kuiper Commercial Revenue Operations team. This role will optimize revenue generation, ensuring accuracy and compliance in revenue processes, and maximizing profitability through strategic planning and execution. In this role, you should be comfortable juggling between thinking big and the operational nuances of the work. You must also be a self-starter with strong analytical and planning ability while being able to navigate the ambiguous landscape of Kuiper business. Key job responsibilities-Deliver Financial Reporting, Billing Audit, and Revenue Reconciliation across regions. -Predict future demand for products or services based on historical data, market trends, and external factors.-Optimize the revenue lifecycle with strategies across marketing, sales, customer success, and finance teams. -Prevent revenue leakage by identifying and mitigating potential revenue losses due to errors, fraud, or inefficiencies in revenue processes.-Implement robust audit and control procedures to monitor revenue processes, detect anomalies, and ensure compliance with internal policies and external regulations.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- 5+ years of sales operations or equivalent experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Sales Operations, Customer Success leader will be key in scaling our operations for Project Kuiper. They will support the Customer Success organization to expedite "time to value", increase "lifetime value", and ensure proactive and reactive motions to drive adoption, retention, and renewals. This role will collaborate cross-functionally with Sales/Sales Operations, Fulfillment, Field Operations, Service Assurance, Training, Customer Service, and Accounts Receivables teams. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in implementing and delivering successful customer operations programs and strategies. Key job responsibilities- Develop and document processes, procedures, and policies for B2B Customer Success, including contract compliance, Customer Lifetime Value (CLTV) and Growth, and improving renewal rates.- Define and document a standardized customer lifecycle experience with consistent standards, while recognizing client/industry/regional nuances.- Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention.- Gather customer feedback to drive product improvements and advocate for customers within the company.- Leverage customer success management platforms and tools to streamline processes and improve efficiency; identify and address technology gaps.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of sales operations or equivalent experience ...