Software Development Engineer, RDS SQL Server

Are you excited by the prospect of solving some of the hardest and most valued technical challenges of cloud computing? Do you want to apply your deep analytical and engineering skills to the space of highly-available replicated databases? Come join us in Amazon RDS and help us innovate with always-on databases in the AWS cloud! The AWS Relational Database Service (RDS) is one of the largest cloud database businesses, providing super-simple provisioning and management for databases in the cloud. Customers can set up a new database with just a few clicks, and complex administrative tasks like scaling, fail-over, and monitoring are handled in an automated fashion by our control systems. Providing such simplified management for customers comes with the challenge of building sophisticated and reliable control systems. The systems we build manage huge numbers of databases and vast amounts of storage across multiple datacenters world-wide, and our service is growing rapidly, requiring constant innovations in our systems in order to handle the next order of magnitude in service scale. RDS provides customers with databases that have multiple-nines of durability and availability. Achieving this level of reliability requires building control and monitoring systems that automatically detect and handle many types of failures within seconds, and data replication options that accommodate various geographical distribution and disaster recovery objectives. The challenge is further heightened by needing to handle huge numbers of databases, multiple database engines (RDS supports MySQL, Oracle, PostgreSQL, SQL Server, MariaDB, and Amazon Aurora), and a wide variety of customer workloads. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services For more information on RDS SQL Server, please visit: http://aws.amazon.com/rds/sqlserver10031Key job responsibilitiesOur engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also:Solve challenging technical problems, often ones not solved before, at every layer of the stack.Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.Build high-quality, highly available, always-on products.Research implementations that deliver the best possible experiences for customers.A day in the lifeAs you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:Build high-impact solutions to deliver to our large customer base.Participate in design discussions, code review, and communicate with internal and external stakeholders.Work cross-functionally to help drive business decisions with your technical input.Work in a startup-like development environment, where you’re always working on the most important stuff.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, Simulation Foundations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.This role of a Software Engineer who will design, implement, and operate globally available distributed systems geared towards giving Kuiper the ability to operate within realistic virtual Kuiper environments at scale. You’ll build systems using the latest AWS technologies, leveraging best-in-industry software engineering practices.Key job responsibilities- Build systems using the latest AWS technologies- Design and Implement Distributed Cloud-based Services and APIs- Docker experience.- Invent new tools that enable more frequent and reliable software deployment, test execution, and data analysis as part of a continuous integration and release system.- Develop tools that allow for test execution across multiple environments: virtualized hardware, real hardware-in-the-loop simulations, and on-orbit testing.- Evangelize engineering excellence best practices and mentor junior engineers.- Knowledge of object-oriented programming concepts.- Experience with systems integration and testing methodologies.- Deep understanding of testing, continuous integration, build, deployment & continuous monitoring.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis role is for a Software Development Engineer who will build new cloud services and APIs that facilitates and orchestrates simulation of software on Kuiper devices such as satellites, ground gateways, and customer terminals. You will be building low-latency, highly scalable architecture that are critical to getting high quality internet service to customers.About the teamWe build the cloud systems and APIs for constellation wide simulations for experimentation to inform business decisions and software running on Kuiper devices to run simulation to achieve high quality software ultimately deployed onto hardware. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, Simulation Foundations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.This role of a Software Engineer who will design, implement, and operate globally available distributed systems geared towards giving Kuiper the ability to operate within realistic virtual Kuiper environments at scale. You’ll build systems using the latest AWS technologies, leveraging best-in-industry software engineering practices.Key job responsibilities- Build systems using the latest AWS technologies- Design and Implement Distributed Cloud-based Services and APIs- Docker experience.- Invent new tools that enable more frequent and reliable software deployment, test execution, and data analysis as part of a continuous integration and release system.- Develop tools that allow for test execution across multiple environments: virtualized hardware, real hardware-in-the-loop simulations, and on-orbit testing.- Evangelize engineering excellence best practices and mentor junior engineers.- Knowledge of object-oriented programming concepts.- Experience with systems integration and testing methodologies.- Deep understanding of testing, continuous integration, build, deployment & continuous monitoring.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis role is for a Software Development Engineer who will build new cloud services and APIs that facilitates and orchestrates simulation of software on Kuiper devices such as satellites, ground gateways, and customer terminals. You will be building low-latency, highly scalable architecture that are critical to getting high quality internet service to customers.About the teamWe build the cloud systems and APIs for software running on Kuiper devices to run simulation to achieve high quality software ultimately deployed onto hardware. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, Utility Computing

Hi Team - We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use cutting-edge technology to solve complex problems and get to see the impact of their work first-hand."*Utility Computing (UC)*AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.10016Key job responsibilitiesOur engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also: Solve challenging technical problems, often ones not solved before, at every layer of the stack. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Build high-quality, highly available, always-on products. Research implementations that deliver the best possible experiences for customers.A day in the lifeAs you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also: Build high-impact solutions to deliver to our large customer base. Participate in design discussions, code review, and communicate with internal and external stakeholders. Work cross-functionally to help drive business decisions with your technical input. Work in a startup-like development environment, where you’re always working on the most important stuff.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, Utility Computing, UC

We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use cutting-edge technology to solve complex problems and get to see the impact of their work first-hand."*Utility Computing (UC)*AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.10016Key job responsibilitiesOur engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also:Solve challenging technical problems, often ones not solved before, at every layer of the stack.Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.Build high-quality, highly available, always-on products.Research implementations that deliver the best possible experiences for customers.A day in the lifeAs you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:Build high-impact solutions to deliver to our large customer base.Participate in design discussions, code review, and communicate with internal and external stakeholders.Work cross-functionally to help drive business decisions with your technical input.Work in a startup-like development environment, where you’re always working on the most important stuff.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Manager III, Kuiper Payload

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Have you wanted an opportunity to develop the software applications and services for an advanced global internet connectivity service? The Kuiper SAR Services team is responsible for the software and services that operate on Kuiper Modem on both customer terminal and Satellite. This team oversees the development of architecture, solutions, and a roadmap for managing embedded systems within antennas, as well as applications for site maintenance, telemetry, over-the-air updates, and various other features. As the Software Development Manager of this team, you will guide a group of engineers in addressing these challenges, while also focusing on team development and upholding a high standard for delivery quality.Export Control RequirementDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities- Recruit and develop top talent to achieve the team's objectives.- Establish and steer the team's long-term vision.- Manage resource allocation to meet both business objectives and career development targets.- Participate in strategic planning to achieve technical and business goals.- Collaborate closely with engineers to design and implement optimal technical designs and strategies.- Ensure project timelines are met, prioritizing tasks and managing team workload effectively.- Foster a culture of innovation and continuous improvement within the team.- Maintain close collaboration with cross-functional teams to align software development with overall company goals.- Monitor and ensure adherence to quality standards and best practices in software development.- Provide regular performance feedback and career development guidance to team members.About the teamThe SAR (Security and Reliability) team is dedicated to the development and maintenance of cutting-edge security features for the Kuiper project. Our unwavering commitment is to establish and uphold a rigorous security standard capable of defending against even the most sophisticated threats, including those posed by state-level attackers. By implementing robust, innovative, and proactive security measures, the team ensures that Kuiper remains resilient against potential adversaries while fostering trust and reliability for all stakeholders. BASIC QUALIFICATIONS- 3+ years of engineering team management experience- Bachelor's degree- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations ...

Software Development Manager, Kuiper Embedded SW, Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,000+ satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Key job responsibilities* Work with peer teams and customers to design suitable software systems and interfaces with underlying hardware.* Define, build and lead the SW integration team that is responsible for all embedded deliverables* Develop a strategic plan for the growth of the team, both from a software and integrated mission outcomes perspective.* Hire & Develop a diverse team of software engineers.* Aid in the design of mission critical systems in Project Kuiper.* Collaborate with your fellow team members to integrate various system elements, both hardware and software.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis is a Software Development Manager role in the Kuiper Payload Software organization, responsible for driving the research & development, deployment and operation of Kuiper Payload. Our software drives the hardware, firmware and networking on the satellite to manage all radio communications between satellites and the ground gateways and customer terminals, and also provides device drivers and services for managing redundancy, operational and thermal state of the payload. You will own the roadmap and mission for software and work with your customers to refine requirements, understand constraints, hire & grow your team and iteratively deliver value to our customers.About the teamProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Within Project Kuiper, Payload software team is responsible for life-cycle management of RF links, and transporting customer data and Kuiper management/control traffic over RF & Optical links in the Kuiper system.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 10+ years of engineering experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- 5+ years of industry experience with Telecom, Data Plane networking, distributed systems or similar- A Bachelor's Degree in Computer Science, or related fields, or equivalent experience ...

Software Development Manager, Kuiper Payload, Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,000+ satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Key job responsibilities* Work with peer teams and customers to design suitable software systems and interfaces with underlying hardware to fulfill the RF and Networking Payload needs.* Develop a strategic plan for the growth of the team, both from a software and integrated mission outcomes perspective.* Hire & Develop a diverse team of software engineers.* Aid in the design of mission critical systems in Project Kuiper.* Collaborate with your fellow team members to integrate various system elements, both hardware and software.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis is a Software Development Manager role in the Kuiper Payload Software organization, responsible for driving the research & development, deployment and operation of Kuiper Payload. Our software drives the hardware, firmware and networking on the satellite to manage all radio communications between satellites and the ground gateways and customer terminals, and also provides device drivers and services for managing redundancy, operational and thermal state of the payload. You will own the roadmap and mission for software and work with your customers to refine requirements, understand constraints, hire & grow your team and iteratively deliver value to our customers.About the teamProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Within Project Kuiper, Payload software team is responsible for life-cycle management of RF links, and transporting customer data and Kuiper management/control traffic over RF & Optical links in the Kuiper system.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 10+ years of engineering experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- 5+ years of industry experience with Telecom, Data Plane networking, distributed systems or similar- A Bachelor's Degree in Computer Science, or related fields, or equivalent experience ...

Software Development Manager, Open Data Analytics Engines

The Open Data Analytics Spark Performance team is looking for a skilled manager to help in our mission to provide the world’s fastest and easiest-to-use cloud Big Data processing platform. We develop the AWS Runtime for Spark, which is 100% API compatible with Apache Spark and is designed to run with superior performance and scalability on customer-managed EC2 clusters, EKS clusters, and in serverless environments. Our runtime is featured on AWS services including Athenaand EMR, which enable AWS customers to run millions of clusters performing large scale analytics against vast datasets. In the last 3 years Open Data Analytics has improved our engines by a factor of 5x by making changes to the plan optimizer, query runtime, and storage connectors. We have also made significant changes to the compiler to enable enterprise features like fine-grained access control. This is a “must-win” strategic area in a growing and very technical space. As a manager in this space, you will own speeding customer workloads by shipping query performance optimizations in the AWS Runtime for Apache Spark. Your team will apply and extend our automated statistical analysis tools to ensure that these optimizations can be delivered to all AWS Spark customers and allow them to benefit from them out-of-the-box, with no configuration required. This team sped the AWS Runtime for Spark’s 3 TB TPC-DS performance by 1.7x in 2023 through techniques including modifying Spark’s internal data structure implementations, enhancing CodeGen, and enhancing statistics/building advanced heuristics in Spark Catalyst rules to improve query plans both before and during runtime through Adaptive Query Execution. You will drive the team to identify new optimization opportunities, prioritize them, and deliver them to demonstrate speedups vs. Athena/EMR Spark customer workloads and industry benchmarks.You will take requirements from the savviest customers in the business, work with our Product Management group to identify and pursue market-differentiating opportunities to enhance our Spark customers’ experience, and design and deliver these opportunities, solving deep problems with a strong group of Senior and Principal Engineers.To learn more about Athena, EMR, and the Spark Performance team’s work:* AWS Athena: https://aws.amazon.com/athena* AWS EMR: http://aws.amazon.com/emr* AWS Big Data Blog: https://aws.amazon.com/blogs/big-data/ * EMR/EKS widens performance gap: https://aws.amazon.com/blogs/big-data/amazon-emr-on-eks-widens-the-performance-gap-run-apache-spark-workloads-5-37-times-faster-and-at-4-3-times-lower-cost/Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Key job responsibilities* Prioritize the efforts of a strong engineering team researching and delivering new/enhanced query operator implementation and query plan optimizations* Ensure AWS customers’ workloads benefit from the optimizations your team delivers.* Drive collaboration between your team, other AWS teams, and the open source community to identify system/workload insight enhancements and collaborate on optimization techniques.* Ensure data consistency and durability while obtaining breakthrough performance and scalability.* Drive team design review processes, ensuring both rapid delivery and a high quality bar.* Lead technical/product discussions with other Software and Product managers.* Interface with a diverse customer base to understand requirements, priorities, and processes.* Lead your team to support and learn from Athena and EMR customers’ Spark usage - with a focus on performance.* Hire, coach, and mentor query optimization SDEs.* Interact and partner with the open source community.* Propose and implement new projects or recommend engine improvements.* Own all operational metrics and support.* Help develop long-term development and business technology strategies.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Software Development Manager, SDM - Launch Ground Equipment Software

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. You will bring that vision to life by leading a team responsible for software required for satellite ground operations equipment and manage our test satellites infrastructure.In this role, you will manage a team of software engineers responsible for Satellite ground equipment applications and system devs responsible for ground venues such as test satellites and test equipment. Our mission is to ensure the software required for satellites and ground equipment is built, deployed and tracked continuously for reliability and consistency. Our focuses are on reliability, accessibility, and autonomy.Key job responsibilitiesDefine and drive the multi-year vision for the team.Oversee resource allocation to ensure appropriate business and staff development goals are met.Participate in strategic planning to achieve technical and business goals.Work closely with engineers to architect and deliver the best technical designs and approaches.Work closely with cross-functional partners and develop prioritized roadmapHire and support top talent to meet goals of the team.Key job responsibilities- Define and drive the multi-year vision for the team.- Oversee resource allocation to ensure appropriate business and staff development goals are met.- Participate in strategic planning to achieve technical and business goals.- Work closely with engineers to architect and deliver the best technical designs and approaches.- Work closely with cross-functional partners and develop prioritized roadmap- Hire and support top talent to meet goals of the team.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.BASIC QUALIFICATIONS- 7+ years of working directly within engineering teams experience- 5+ years of engineering team management experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Experience partnering with product or program management teams ...

Software Engineer, Embedded Systems, Flight Embedded Software Team

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Innovation is part of our DNA! Our goal is to be Earth's most customer centric company, and we are just getting started.Key job responsibilities- Develop embedded software in Rust, C, C++, or other modern languages.- Write device drivers and system applications for the various satellite systems.- Write software to interact with micro-controllers- Work closely with other software and hardware teams to support board bring-up and integration testing.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeCome work at Amazon! We need people who want to join an ambitious space program that continues to push the state of the art in space-based systems design. Come help us solve the difficult and rewarding development challenges in building highly reliable, power efficient and low-cost satellite avionics! About the teamOur team tackles many critical satellite functions including power management, hardware interfaces, command & telemetry, and autonomous control. We are looking for an outstanding software engineer to participate in all phases of software development from requirements through implementation and test to operations. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Engineer, Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Key job responsibilitiesKey job responsibilities-Develop embedded software in Rust, C, C++, or other modern languages.-Write device drivers and system applications for the various satellite systems.-Write software to interact with micro-controllers-Work closely with other software and hardware teams to support board bring-up and integration testing.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Engineer, Project Kuiper - Kuiper Business Solutions

Do you want to be part of a team that is building industry changing technology? Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). It's mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper Field Services team is looking for a software engineer to join our team. Field Services Management (FSM) plays a critical role to ensure Kuiper customers can install the antenna required to access Kuiper internet. FSM systems own technician hiring, training and onboarding; Territory management; technician scheduling and dispatch; workforce management; and integrating with Kuiper app and website, Customer Service applications to schedule, manage and track installations. We are a team that enjoys solving hard problems and delivering incrementally. We strive to create a culture that is collaborative, empathetic, inclusive and diverse.Key job responsibilities- You solve difficult problems, applying appropriate technologies and best practices.- You work with your team to invent, design and build software that is stable and performant.- You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.- You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand.- You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).- You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies.- You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)**This role is located in Redmond, WA and candidate will be required to be onsite. No location flexibility.Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the teamThe Software and Networking organization is responsible for all of the software, services and infrastructure needed to securely and safely fly each Kuiper satellite, manage Kuiper's satellite constellation, control Kuiper's ground infrastructure and deliver highly available network services to our customers around the world.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Engineer, Project Kuiper - Software and Business Services

Do you want to be part of a team that is building industry changing technology? Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). It's mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper Field Services team is looking for a software engineer to join our team. Field Services Management (FSM) plays a critical role to ensure Kuiper customers can install the antenna required to access Kuiper internet. FSM systems own technician hiring, training and onboarding; Territory management; technician scheduling and dispatch; workforce management; and integrating with Kuiper app and website, Customer Service applications to schedule, manage and track installations. We are a team that enjoys solving hard problems and delivering incrementally. We strive to create a culture that is collaborative, empathetic, inclusive and diverse.Key job responsibilities- You solve difficult problems, applying appropriate technologies and best practices.- You work with your team to invent, design and build software that is stable and performant.- You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.- You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand.- You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).- You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies.- You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)**This role is located in Redmond, WA and candidate will be required to be onsite. No location flexibility.Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the teamThe Software and Networking organization is responsible for all of the software, services and infrastructure needed to securely and safely fly each Kuiper satellite, manage Kuiper's satellite constellation, control Kuiper's ground infrastructure and deliver highly available network services to our customers around the world.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Sr Data Scientist, Kuiper Commercial Revenue Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Kuiper's Commercial Revenue Operations (CRO) team is looking for a Senior Data Scientist to work hands on from concept to delivery on statistical analysis, prescriptive and predictive analysis, and machine learning implementation projects. We are looking for a problem solver with strong analytical skills and a solid understanding of statistics & Machine learning algorithm as well as a practical understanding of collecting, assembling, cleaning and setting up disparate data from enterprise systems to build models to help solve complex problems in the areas of sales forecasting, customer segmentation, what if simulations and demand forecasting.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• Develop ML models to measure long term impact of seller behaviors• Collaborate with product and engineering teams both within and outside of the CRO team to launch models and develop insights.• Use optimization, statistical, machine learning and analytical techniques to create scalable solutions for business problems.• Design, development and evaluation of highly innovative models for forecast, optimization and experimentation.• Research, experiment and implement novel approaches.• Work closely with other scientists in the team and across teams.• Work and collaborate effectively with product managers and software engineering teams to build algorithms and models and integrate successful models and algorithms in production systems.• Use the best practices in science: data integrity, design, test, and implementation and documentation.• Mentor and guide junior members in the team.• Contribute to Amazon's Intellectual Property through patents and internal and external publicationsAbout the teamKuiper Commercial Revenue Operations (CRO) is responsible for the business strategy, operations and systems for Kuiper's commercial business across multiple industry segments in multiple countries.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

Sr Financial Analyst, Project Kuiper

Are you ready to get in on the ground floor of Amazon’s long-term initiative to design, launch and maintain a constellation of Low Earth Orbit satellites to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world? It’s Day 1 for Amazon’s next billion dollar business and we are looking for an entrepreneurial minded Sr Financial Analyst to work in a start-up environment who is passionate about technology, manufacturing and FP&A, who thinks/acts globally, and has the ability to create and implement solutions, processes and controls.As the Sr Financial Analyst, you will be responsible for forecasting, analyzing, and reporting all AWS and data storage, data transmission, and other infrastructure support needed by the Kuiper hardware, software engineering and operations teams. You will have strong infrastructure cloud computing knowledge, experience with Capex allocation and Opex cost assignment, and a high capacity to learn. You will partner with business leaders to develop operating plans including capital investment and funding needed to build a global infrastructure network. Success in this role requires you to partner with and influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. You will collaborate with all types of stakeholders, from VPs and Directors to Program/Project Managers and other Finance Managers across multiple business units within Amazon. You are comfortable leading analysis projects with high ambiguity, creating a robust process to track and manage the spending needs, presenting to business owners, and can pivot between the defined financial rhythms and ad-hoc project analyses. You use judgment to prioritize high-priority work and projects that maximize results for key stakeholders, while helping to solve complex problems that affect company-wide decisions.Key job responsibilities- Finance subject matter expert of Kuiper cloud computing consumption- Develop strong working relationships with AWS Infrastructure and Services teams, and Kuiper business partners- Work across Kuiper to identify, quantify and forecast AWS usage (IMR) and Kuiper specific AWS infrastructure costs (Capex) that support Kuiper on a global scale- Build complex financial models that estimate Kuiper cloud computing costs and requirements in support of negotiations with AWS and B2B prospective customers. Partner with key Kuiper business partners to assess and bring creative ideas to reduce cloud computing costs - Develop and implement metrics to monitor, report and evaluate forecasts and actual usage (AWS, external) and capex investments including recommendations to business leadership to drive efficiencies and spending improvements- Develop and deliver accurate Operating Plans and Guidance R&Os and bring creative ideas to drive out costs- Demonstrate an ability to manage competing priorities, work in an ambiguous business unit, and provide operations and investment guidance to the business partners based on data analysis- Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearlyBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience ...

Sr HW Safety Engineer - Kuiper, HW Safety Engineering

Amazon is a leader in developing first of its kind hardware, such as Kindle, Echo and FireTV. Amazon reliability team aims to develop reliable and robust products that delight our customers. In this role, as a Sr. Hardware Reliability Engineer, you will be responsible for the reliability engineering of our new and emerging category of devices – Kuiper Customer Terminal. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to un-served and under-served communities around the world. As a Senior Safety engineer on the Kuiper Customer Terminal products, you will be developing new safety specifications, performing safety validation, safety fault identification amongst others. You should have a good understanding of Design for Safety & Reliability, Safety/Reliability statistics, Safety & Compliance Electrical tests and/or solid understanding of indoor and outdoor consumer electronics to influence design for safety to:Key job responsibilities - Perform safety assessments such as Functional Hazard Assessments (FHAs), System Safety Assessments (PSSAs), System Safety Assessments (SSAs), Fault Tree Analysis (FTAs), Common Mode Analyses (CMAs), Single Fault Analysis and Testing- Perform safety related tests and also coach lab engineers to scale capabilities.- Analyze electrical schematics for vulnerabilities, Thermal/Power Model Analysis for Total Dissipated Power (TDP), and identify mitigations assure product safety & reliability.- Drive actions and resolutions with Product Design teams (mechanical, electrical, legal & reliability), to deliver on Amazon's product safety goals. - Perform reliability & safety probabilistic prediction of failure mechanisms such as Probabilistic Risk Assessments (PRAs) on products under development and products in the field - Incorporate lessons learned into the reliability and safety knowledge base, and into roadmap programs. - Champion the cause of safety and develop tools and processes for Safety as neededA day in the lifeYou will deploy your depth and strong understanding of safety &/or reliability, electrical and mechanical failure analysis techniques. You will interface with a world-class staff of Product Designers, Electrical Engineers, Reliability Engineers, external Suppliers/Partners, amongst others. You will deliver your best work while driving product definition for safe, reliable products. You will be in a highly technical space, be empathetic, a mentor and coach, and above all of - the Safety Champion for Amazon's Customers.BASIC QUALIFICATIONS- Bachelor's degree or foreign equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related engineering field, material science or physics field.- 5 years of experience in the job offered or in a related occupation.- 5+ years of experience with reading electrical & mechanical schematics, hardware safety &/or reliability testing such as vibration & shock testing, fatigue testing, electrical stress and single fault testing Power Source identifications, ESD testing, thermal stress testing etc.- Experience in data analytics, reliability statistical analysis. Able to perform reliability/safety analysis such as lifetime analysis, accelerated factor studies, reliability modeling, fault tree testing, warranty analysis.- EXPORT CONTROL REQUIREMENT: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum." ...

Sr Manager, Operations Technical Program Management - Electronic Supply Chain, Project Kuiper

Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The Kuiper Electronic Supply Chain team is seeking a Senior Manager to lead our Operations Technical Program Management (OPM) team. This team is responsible for technical manufacturing and procurement operations across the supply base for Printed Circuit Board Assemblies (PCBA) destined for our satellites. The successful candidate will solve for the long-term needs of the supply base while remaining deeply engaged in the management of daily product delivery.Key job responsibilities- Lead, coach, and develop a team of Operations Program Managers- Ensure hardware is delivered to support production schedules identifying, tracking, and resolving risks to delivery with cross functional teams as necessary- Protect future deliveries through detailed and proactive evaluation of supplier production lines for capacity and manufacturing quality- Report status to senior leadership in a clear and succinct manner- Develop and implement best practices within the team while ingesting and replicating best practices from other teams- Lead team to execute annual improvement plansBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of direct working experience with engineering teams - Demonstrated experience in hiring and developing high-performing teams- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Deep technical understanding of PCB manufacturing processes, materials, and quality requirements for space-grade electronics- Demonstrated ability to use data and metrics to back up assumptions and evaluate outcomes.- Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time be able to guide the team- Ability to handle multiple competing priorities in a fast-paced environment- Ability to travel domestically and internationally as required ...

Sr Manager, Sales Operations, Kuiper Commerical Revenue Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for an experienced B2B Operations Leader to scale our offer to activate and order to cash operations team globally for Project Kuiper. The successful candidate will have experience leading core operational functions to enable enterprise customers, sales and marketing, and partner teams. They will have a deep understanding of the telecommunications business and/or expertise enabling large strategic customer segments across fixed and mobility technology services. This role will be responsible for leading the design and execution of B2B business policies, process workflows, controls, tools, and insights to run efficient and effective operational teams. They thrive in tackling ambiguous strategic and operational challenges, use data and customer insights to inform decision-making, and have proven experience in implementing and delivering successful operational strategies and plans. As a senior leader, you will be obsessed with raising the bar on operational excellence with a relentless focus on delighting our customers.The Kuiper Business team is focused on launching and operating the Kuiper service across the globe. The successful candidate will think strategically, make appropriate prioritization trade-offs, and execute on the plan to deliver connectivity services for enterprises. We are looking for a resourceful leader that can build automated and/or manual mechanisms to enable customers as the business ramps, learns quickly, and works with product teams to scale operations. The ideal candidate for this job should be a self-starter who thrives in a dynamic and fast-paced environment.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylumKey job responsibilities• Build and manage the offer to activate operations team, to enable strategic B2B customers and partners, once contracts are signed. Develop processes, metrics, and tools to onboard customers, place and fulfill orders, enable service activation, and provide customer support.• Build and manage the order to cash operations team, to enable customers with invoicing, payments, revenue management, reporting functions, and be the business liaison with partner teams. Set up automated mechanisms for bill-runs, account operations, revenue assurance, risk management, and reporting, with manual tools where necessary. • Develop the insights and present well-reasoned, data-driven proposals to cross-functional stakeholder teams on opportunities in the areas of performance management and process improvements.• Develop operational strategies and run business reviews to influence prioritization of bar raising customer success, product, and operational experiences within a matrix organization.• Develop and drive operational reporting, measure and track metrics, and provide visibility to voice of the customer feedback to minimize churn and retain customers.• Dive deep on executive escalations and create workflows and decision trees for timely resolution of potential risks, compliance, and policy violations.• Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.A day in the lifeYou will be a thought leader in building and evolving operational capabilities, mechanisms, and process workflows to support and enable Kuiper enterprise customers and partners. You will be working with Kuiper sales account managers, customer success managers, service delivery managers, and technical account managers to simplify and streamline customer experiences. You are a problem solver that can handle exceptions and take ownership of escalations and resolution to provide white glove support to large, strategic, and lighthouse enterprise customers. You work in partnership with finance, legal, and other partner teams as the business liaison for revenue assurance and policy management to mitigate risks and meet regulatory compliance requirements. You maintain a high bar for customer obsession while scaling the operational teams globally and running operations in an efficient manner.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS• Bachelor’s degree or equivalent industry experience.• 7+ years of business operations management with a proven record of understanding and managing offer to activate and order to cash operational teams.• 3+ years of senior leadership and team management skills, with the ability to motivate and influence team members to achieve their goals.• 5+ years in process design, defining policies, setting up operational metrics, and managing key performance indicators to enable customers and partners. ...

Sr Mgr, PMT - B2B CX, Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Sr. Manager, Product Manager – Technical, will play a pivotal role in defining and implementing Kuiper satellite communication services. The successful candidate must have direct experience with satellite and/or wireless broadband services for residential (B2C) and enterprise, telecom, and transportation customers (B2B). Candidates must have deep expertise in building E2E consumer commerce experience and is a proven people leaderKey job responsibilitiesIn this role, you will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables. This role will lead a team of PMTs. This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills and be comfortable leading executive-level reviews. Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.The best candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting consumer and enterprise verticals will be preferred.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life- Define the products and service strategy for Kuiper services to meet requirements of different customer verticals- Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap- Work with leadership team to set the customer strategy and make appropriate high-judgment trade-offs between features and speed-to-launch- Manage entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision, e.g. engineering, sales, finance, operations, international- Responsible for launch plan and enablement, working to ensure that all teams have what they need to be successful- Establish goals and reviewing metrics to identify opportunities and deliver success- Research and identify new opportunities to innovate on behalf of our customers- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraintsBASIC QUALIFICATIONS- 7+ years of team management experience- 6+ years of experience with feature delivery and tradeoffs of a product- 6+ years of experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent experience ...