Sr Transportation Program Mgr -Ocean, Kuiper Transportation

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Candidate serves internal customers across Kuiper business programs that require their shipments to be transported by ocean. Key areas of responsibility include shipment pre-planning and execution, milestone visibility reporting, interfacing with and tracking performance of logistics service providers, improving standard operating procedures, developing solutions, and seeking the best service/value proposition for customers.

Key job responsibilities
• Understand requirements of internal customers in each business program, develop solutions accordingly, and plan and execute shipments (typically door-to-door) to achieve mission timelines
• Intake ocean and intermodal projects to drive readiness initiatives and detailed execution
• Assist in logistics service provider onboarding, engagement, and service enablement, and support operational plans
• Lead implementation and process improvement, and securely manage ocean transportation processes
• Own capacity planning tools and processes as required for ocean operations
• Develop operational metrics to meet business requirements
• Maintain operational visibility to all shipments in transit by tracking and tracing, communicate in-transit milestones to internal customers, and escalate issues to logistics service providers and/or management, as appropriate
• Review ocean transport routes to ensure strategies align with the expected business program workflows and recommend new transport routes, as needed
• Assist in negotiating ocean rates with logistics service providers
• Determine key metrics for and measures of success for logistics service providers, collect data to assess key performance indicators (KPI)/service level agreement (SLA) adherence to contractual requirements, maintain a metrics dashboard, and ensure accurate milestone reporting
• Based on metrics data collected, help conduct periodic logistics service provider performance reviews, and track logistics service provider correction of error actions
• Influence logistics service provider investments in continuous improvement to reduce costs and risks
• Manage claims for ocean transport-related cargo loss or damage
• Seek opportunities for network optimization through consolidation of shipments, streamlining of processes, or creation of mechanisms
• Exhibit a constant passion for delivering exceptional customer experiences
• Represent Kuiper Transportation on cross-functional initiatives
• Have ability to travel (domestic/international) up to 10% of the time
• Have ability to work an alternative schedule or perform work during non-standard hours as business needs require

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


A day in the life
At Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members.
Each day is different. The Candidate will use critical thinking skills and experience to overcome challenges, develop solutions, and ensure shipments are delivered as needed by our customers.

About the team
Kuiper Transportation is an inclusive team of hardworking people who pride themselves on collaborating in a collegial manner to reach a common goal. Each member is a subject matter expert and experienced in supply chain management. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We lean on and support each other to deliver high-quality service to our customers.