Everett

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities• Assist in the composition and maintenance of SOP's in a rapidly changing startup environment• Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday• Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities• Provide direction to inventory personnel in day to day solutions to systematic issues• Work with engineering to disposition stagnant and obsolete inventory• Work with process planning to maintain accurate unit of measure issues• Eliminate inventory issues by supporting inventory personnel in day to day system issues• Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy• Work with material management and quality to resolve traceability issues• Responsible for maintaining the integrity of material that is return to stock• Maintain integrity of all inventory locations• Perform adjustments to Inventory to support finance requirements• Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Process Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS• High school diploma or equivalency certificate• 2+ years of experience in an inventory or analytical role • 2+ years of experience working with SAP/ERP systems • Ability to lift 50 pounds unassisted • Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position • Ability to work all required shift hours, including overtime, and weekends, as needed • Expected shift start is 6 AM to 9 AM but shifts may change due to business needs • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed- Expected shift start is 12 PM to 3 PM but shifts may change due to business needs ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Quality Team at Project Kuiper is looking for a Quality Inspector to join our team and help perform critical inspection duties within our Manufacturing Quality organization.Key job responsibilitiesThe Quality Inspector will operate advanced metrology equipment to ensure product conformance for highly-complex aerospace grade hardware.Perform Receiving Inspection activity using sampling plans and metrology equipment, such as CMMs, Romer Arms, micrometers, calipers, height gages, calipers, micrometers, gages, etc..Report nonconformances when defective material is found.Develop and lead 5S activities around the Quality area(s) to ensure efficient working areas.Read Inspection Plans and Work Instructions to perform quality inspectionsInterpret engineering blueprints and drawings to the ASME Y14.5 standard to GD&TPerform Critical in-process and final inspections for assembled product.Complete First Article Inspection Reports (FAIRs) to the requirements of AS9102Develop Standard Operator Procedures (SOPs) for other inspectors to follow for day-to-day tasks.Train new inspectors on the correct usage of equipment and day to day responsibilities.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis role will work daily to:Execute inspection plans for a wide variety of received hardware, utilizing a wide range of equipment.Perform and complete FAIs to AS9102 and present package to engineering for sign off.Inspect and buy off rework/repair activitiesInvestigate hardware for defects, and create nonconformance reports for discrepant hardwarePerform In-Process and Final inspections for assembly processesDevelop Standard Operator Procedures (SOPs) for other inspectors to follow for day-to-day tasks.Train new inspectors on the correct usage of equipment and day to day responsibilities.About the teamThe Kuiper Manufacturing Quality team is driven to develop a Kuiper Quality System that is capable of scaling aerospace quality to volume and cost levels to meet end customer needs. This position will join the team at an exciting moment, with an opportunity to own quality system development and contribute to the design of requirements, processes, and systems used across the business. We value data driven decision making, a comfort with dealing in ambiguous situations across multiple projects, and an ability to earn trust of various stakeholders to deliver high quality results.BASIC QUALIFICATIONS2+ years experience as a Quality Inspector in a Receiving Inspection Role. 2+ years experience reading/ interpreting Engineering Drawings or schematics 2+ years experience in using hand measuring tools. i.e Height gauge, Calipers, Micrometers. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Quality Team at Project Kuiper is looking for a Quality Inspector to join our team and help perform critical inspection duties within our Manufacturing Quality organization.Key job responsibilitiesThe Quality Inspector will operate advanced metrology equipment to ensure product conformance for highly-complex aerospace grade hardware.- Perform Receiving Inspection activity using sampling plans and metrology equipment, such as CMMs, Romer Arms, micrometers, calipers, height gages, calipers, micrometers, gages, etc..- Report nonconformances when defective material is found.- Develop and lead 5S activities around the Quality area(s) to ensure efficient working areas.- Read Inspection Plans and Work Instructions to perform quality inspections- Interpret engineering blueprints and drawings to the ASME Y14.5 standard to GD&T- Perform Critical in-process and final inspections for assembled product.- Complete First Article Inspection Reports (FAIRs) to the requirements of AS9102- Develop Standard Operator Procedures (SOPs) for other inspectors to follow for day-to-day tasks.- Train new inspectors on the correct usage of equipment and day to day responsibilities.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.The starting pay for this role in Washington State is up to $38.50/hour and employees are eligible for incremental raises based on tenure. A full range of medical, financial, and/or other benefits are provided. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.A day in the lifeThis role will work daily to:Execute inspection plans for a wide variety of received hardware, utilizing a wide range of equipment.Perform and complete FAIs to AS9102 and present package to engineering for sign off.Inspect and buy off rework/repair activitiesInvestigate hardware for defects, and create nonconformance reports for discrepant hardwarePerform In-Process and Final inspections for assembly processesDevelop Standard Operator Procedures (SOPs) for other inspectors to follow for day-to-day tasks.Train new inspectors on the correct usage of equipment and day to day responsibilities.About the teamThe Kuiper Manufacturing Quality team is driven to develop a Kuiper Quality System that is capable of scaling aerospace quality to volume and cost levels to meet end customer needs. This position will join the team at an exciting moment, with an opportunity to own quality system development and contribute to the design of requirements, processes, and systems used across the business. We value data driven decision making, a comfort with dealing in ambiguous situations across multiple projects, and an ability to earn trust of various stakeholders to deliver high quality results.BASIC QUALIFICATIONS- 2+ years experience as a Quality Inspector in a Receiving Inspection Role. - 2+ years experience reading/ interpreting Engineering Drawings or schematics - 2+ years experience in using hand measuring tools. i.e Height gauge, Calipers, Micrometers. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper team is looking for an exceptional Senior Technical Program Manager to join our team and drive operational improvements across our program. This role will engage directly with functional leaders (EHS, quality, etc.), operations managers, area managers, and associates to constantly raise the bar for processes in our warehouse spaces. This Sr. TPM will also focus technology development and integration as we introduce automation technologies into our warehouses. We’re looking for someone who is passionate about continuous improvement: you love streamlining processes and you love sharing your approach with others. You use data to identify process defects and drive improvements at scale. You enjoy launching programs from the ground up and are at your best when you are inspiring others to drive improvements in their areas every day. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Working across the Kuiper organization and partnering with other Amazon teams to drive improvement in the Kuiper warehouse spaces. This may include identifying pain points, developing KPIs, facilitating process improvement activities, and driving business change.- Driving process standardization and adoption across multiple warehouse facilities, including planning, initiating and managing process changes. - Using visual tools (value stream mapping, spaghetti diagrams, etc.) to map processes. Creating robust metrics and analyzing large data sets to enable data-driven decision-making at the executive level. Applying lean thinking and data-driven performance management to eliminate waste and drive process stability.- Serving as a subject matter expert for Lean, Six Sigma, and Operational Excellence, sharing your knowledge with employees ranging from associates to senior leadership.A day in the lifeYou engage with operations managers, area managers and associates in both existing and new facilities to identify project champions. You partner with them to develop and run process improvement efforts, ensuring process consistency across all operations. You demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. You effectively lead cross-functional meetings with clear document writing, agenda creation, note capture and follow-up activity coordination.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience using data and metrics to drive improvement- Experience defining KPIs (key performance indicators), SLAs (service level agreements) or other metrics used to monitor the quality of processes- Proven success assessing problem statements and cultivating solutions in ambiguous environments- Expertise at organizing, documenting, and communicating results ...