Everett

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- Knowledge of OSHA regulations, specifically 29 CFR 1910- A minimum of 1 year in an Environmental Health & Safety (EHS) related field OR; A Bachelor’s degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Process Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed- Expected shift start is 12 PM to 3 PM but shifts may change due to business needs ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper team is looking for a motivated, customer-focused individual who wants to join our team as an Operations Manager. This role will be responsible for managing warehouse associates in functional areas such as material receipt, picking, kitting, or material delivery. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• Hire, support, mentor, and motivate your hourly workforce, promoting a culture of inclusion, innovation and performance.• Manage safety, quality, productivity, and customer delivery promises.• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.• Gather, trend and report process metrics/KPIs to promote improvement initiatives.• Drive efficiency and quality through process-focused approaches, process improvement initiatives and root cause / corrective action exercises.• Manage team goals and critical metrics to ensure business success. Drive accountability with the team.• Lead and implement critical business initiatives across the team.• Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.• Conduct employee reviews, hiring, and disciplinary functions for the reporting team.• Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.• Work effectively with functions such as Safety, Logistics, Engineering, Quality, Supply Chain, Finance, HR, etc. A day in the lifeYou recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You are comfortable with ambiguity and will set the vision for our daily operations, ensuring the team consistently executes to meet customer needs. You drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You drive labor forecasting and ensure we staff according to business needs. You recognize the value of cross-training and use this as a tool to provide labor flexibility depending on daily workload in each area. BASIC QUALIFICATIONS• A Bachelor's Degree or 2+ years Amazon (Blue Badge/FTE) experience or equivalent experience• 1+ years of direct management experience for employees and their performance• Flexibility with shift allocation as our operations run 7 days a week, day and night shifts ...

ABOUT AMAZONOur Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities- Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.- Support standard work and safety programs.- Train new Delivery Associates on how to drive and operate the vehicles- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.- Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas- Promote a positive culture for Delivery Associates.- Ensure all federal, state and local laws and requirements are being followed.- Conduct weekly performance reviews with delivery partners - Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.- Able to work 40 hours/week, and overtime as required- Work flexible schedule (weekends, and/or overnight shifts)- Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- High school or equivalent- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Valid and active driver's license- At least 21 years old- Must be able to obtain and maintain a Driver Qualification File- 1+ year of experience delivering training both to individuals and groups ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper Quality team is seeking an experienced Quality Operations Manager is needed to lead a team of Quality professionals to support our quality capabilities and achieve these goals. This individual will be responsible for developing, overseeing and directing quality inspection personnel, the Quality Inspection area, and improvement projects to the inspection area, among other responsibilities.Key job responsibilitiesThis position will work a 4x10 schedule, Wed- Saturday 2pm - 12am- Oversee and provide daily direction and management to quality inspectors within the inspection team, prioritizing work as needed, answering escalations, and being able to quickly determine path forward in ambiguous situations.- Hire and develop a Quality Team. The right candidate will be able to identify staffing needs and hold a high bar in new employee selection. This leader will also be passionate about developing their team and will actively work to grow existing team members’ technical skills and other career development work.- Develop, implement, and iterate a robust onboarding and training plan for incoming quality inspectors- Lead Lean and 5S activities among the inspection processes to drive efficiency within the Quality Inspection Center and reduce non-value-added time.- Lead effective and efficient Root Cause Corrective Action investigations, partnering directly with assembly technicians, engineering, and other stakeholders to quickly identify and implement necessary improvements- Participate in any required Material Review Board (MRB) activities to ensure defective parts are contained, identified, dispositioned and that corrective actions are executed to prevent reoccurrence. - Responsible for quality records and departmental procedures to ensure compliance to regulatory and business requirements, and aid in the development and maintenance of the Kuiper QMS.- Direct report to the Sr. Quality Ops Manager, providing guidance and counsel for QMS enhancements, development improvements and initiatives to reduce cycle time, cost, quality metrics, reduce defects, and improve product quality.- Be the primary point of contact for the Quality Inspection Center, including status updates, communication to stakeholders, management of commitments, and prioritization of parts, allocation of resources, and management of workload into the QIC.- Lead strategic efforts for the setup and/or transfer of inspection capabilities and work cells within new manufacturing centers, or new work cells within the assembly areas of Kuiper.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life- Determine the priority inspection activities to perform each day based on incoming, hot, or high-effort parts expected to arrive.- Answer and solve tactical problems that arise as part of the daily inspection operation activities, determining a path forward in ambiguous situations.- Report out and/or monitor daily operational metrics to determine the health of the operation, and where problems are arising. - Lead and develop a team of inspectors, coach and mentor new leads. - Serves as an expert to promote quality control for received parts.- Takes ownership to develop and introduce Lean principles and solutions to the Quality Inspection Center.- Coordinate and communicate effectively with multiple stakeholders on status of inspection activities, blockers, trends, and action plans.About the teamThe Kuiper Manufacturing Quality team is driven to develop a Kuiper Quality System that is capable of scaling aerospace quality to new volume and cost levels to meet end customer needs. This position will join the team at an exciting moment, with an opportunity to own and grow a team of quality inspectors and contribute to the design of requirements, processes, and systems used across the business. We value data driven decision making, a comfort with dealing in ambiguous situations across multiple projects, and an ability to earn trust of various stakeholders to deliver high quality results.BASIC QUALIFICATIONS- 5+ years Direct Management of Quality Inspection and/or Manufacturing personnel, while working in an Aerospace or Automotive manufacturing environment producing multi-disciplinary hardware products.- 7+ years’ experience with inspection/assembly processes within aviation, aerospace electronics, wiring harnesses, machined parts, coatings, and other common product types.- 3+ years’ Quality experience in an R&D environment- Experience with ISO 9001 / AS9100 requirements- 3+ years managing inspection teams within an R&D manufacturing and design environment. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The starting pay for this role in Washington State is up to $32/hour and employees are eligible for incremental raises based on tenure. A full range of medical, financial, and/or other benefits are provided. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.Key job responsibilities- Accurately and efficiently handle material for both production and development efforts using pre-defined SOPs, escalates when needed- Use proprietary software and ERP systems to virtually receive and manage material- Efficiently move material between sites, both physically and virtually.- Operate equipment including: pallet jacks and hand carts- Willing to work all shifts, including evenings and weekends, depending on business needs.BASIC QUALIFICATIONS- High school diploma or equivalent- With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Flexibility with daily work location- Proficient with Microsoft Office (Excel, Outlook, Word) ...