Business Intelligence Engineer II, DSP Analytics

Are you excited about uncovering actionable insight to improve delivery experience? Do you get excited about operating in an ambiguous and fast moving environment? Are you looking for an opportunity to work with cross functional teams, and build decision-driven analytics solution for work that is critical to Amazon’s continued ability to deliver smiles in communities? The DSP Analytics Team has an exciting opportunity for a Business Intelligence Engineer (BIE) to make an impact on the Amazon’s Delivery Service Partner (DSP) program.The goal of Amazon’s DSP organization is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. Come join us and help us make history!We are looking for an innovative and highly-motivated BIE who can think holistically through multidimensional problems to understand how systems work together to identify and execute both tactical and strategic projects which drive improvements to DSP programs. You will work closely with engineering & science teams, product managers, program managers, business coaches, capacity planners and org leaders to deliver end-to-end data solutions aimed at continuously enhancing overall capacity planning of DSP programs. In this role, you will dive deep into disparate datasets to improve our understanding of various components involved in Last Mile delivery, build decision-driven analytics to enable DSP growth and increase DSP capacity flexibility and reliability, improve tooling to scale up capacity planning processes across programs, and extract actionable insight to level up plan accuracy and process efficiency.Key job responsibilities- Earn the trust of your customers and stakeholders by continuing to constantly obsess over their business use cases and data needs, and helping them solve their problems by scaling data and tech solutions.- Manage and execute analytics solutions end-to-end including project management, data gathering and modeling, problem solving, and communication of insights and recommendations.- Build high quality data architecture and ETL data pipelines using SQL, Scripting and other ETL tools.- Retrieve and analyze data using a broad set of Amazon’s data technologies (ex. Redshift, AWS S3, Amazon Internal Platforms/Solutions) and resources, knowing how, when, and which to use.- Design, build, and maintain automated reporting, dashboards, and ongoing analysis to enable data driven decisions across our team and with partner teams.- Report key insight trends using statistical rigor to simplify and inform the larger team of noteworthy trends that impact the business.- Partner with scientists to scale and expand science models through model and architecture improvements- Be connected and influential within the Amazon BI and Data Engineering (DE) community. Work with DE and software development teams to enable the appropriate capture and storage of key data points. About the teamWe are the centralized Amazon DSP Analytics team with the vision to build best-in-class analytics solutions to support our internal and external DSP stakeholders and partners for making data driven decisions org-wide. We believe in promoting and using ideas to disrupt the status quo. In our team, you will have the opportunity to dive deep into complex business and data problems, drive high-impact and large scale data solutions and raise the bar for engineering and operational excellence. We have exceptionally talented and fun loving team members, and we love to share ideas and learnings with each other. BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer II, Global Logistics

Join Amazon's Global Logistics team as a Business Intelligence Engineer II and drive operational excellence through data-driven insights. You'll play a crucial role in optimizing business processes, analyzing complex systems, and developing innovative solutions that directly impact Amazon's global logistics network. This position offers an exciting opportunity to leverage your analytical skills and passion for problem-solving to enhance one of the world's most advanced supply chain operations.Key job responsibilities- Design and implement scalable approaches to support data-driven decision-making- Apply advanced analytical techniques to solve complex business problems- Develop and maintain ETL processes for large-scale data analysis- Build and validate statistical models and machine learning algorithms- Communicate insights and recommendations to stakeholders across the organizationA day in the lifeAs a Business Intelligence Engineer II, you'll start your day by reviewing key performance metrics and identifying areas for improvement. You might collaborate with cross-functional teams to gather requirements for a new analytics tool, then spend time coding and testing your solution. In the afternoon, you could present your findings to business partners, recommending process improvements based on your analysis. You'll constantly be learning, adapting to new challenges, and making a tangible impact on Amazon's logistics operations.About the teamThe Global Logistics Business Intelligence team is dedicated to driving continuous improvement through data-driven insights. We're a diverse group of problem-solvers who thrive on turning complex data into actionable strategies. Our work directly influences Amazon's ability to deliver products efficiently and reliably to customers worldwide. We're passionate about innovation, committed to excellence, and always looking for new ways to optimize our global logistics network.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer II, Global Transportation Services - Network Design, Planning, & Engineering (NDPE)

Join Amazon's Global Transportation Services team as a Business Intelligence Engineer II and play a pivotal role in shaping the future of our delivery network. You'll leverage your analytical expertise to optimize sortation and containerization strategies, influencing facility design and automation. This high-impact position offers the opportunity to drive data-driven decisions that enhance Amazon's transportation efficiency on a global scale.Key job responsibilities- Develop and maintain dashboards using tools like Tableau or Quicksight to visualize complex transportation data- Conduct in-depth statistical analyses using R, SAS, or Matlab to inform network design strategies- Create and optimize ETL pipelines to ensure data accuracy and accessibility- Collaborate with cross-functional teams to translate business needs into actionable insights- Automate processes to improve efficiency and scalability of data-driven decision makingA day in the lifeAs a Business Intelligence Engineer II, you'll start your day reviewing key performance metrics and updating dashboards for stakeholders. You might then dive into a project analyzing sortation patterns to identify optimization opportunities. After lunch, you could find yourself collaborating with the facility design team, using your insights to inform future automation strategies. Your day might conclude with a cross-functional meeting where you present your findings and recommendations for improving network efficiency.About the teamOur Global Transportation Services team is dedicated to revolutionizing Amazon's delivery network through data-driven innovation. We focus on end-to-end sortation and containerization strategies, constantly pushing the boundaries of what's possible in logistics. Our vision is to create the most efficient, sustainable, and customer-centric delivery network in the world. We value curiosity, analytical thinking, and a passion for solving complex problems.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer II, Intelligence & Industrialization

Intelligence & Industrialization (I&I) is a functional team that provides data analytics, business intelligence, and software configuration support to business users within Global Supply Chain and Transportation Procurement (GSCTP) and Global Mile - Amazon Customs & Trade (ACT).ACT is an expanding business unit under worldwide operations for Customs Brokerage operations. Customs brokerage involves the coordination of a complex network of sellers, shippers, logistics service providers (LSP), compliance, and government authorities to facilitate clearance of goods for cross-border transportation. Timely submission of documents and coordinating with customs agents to ensure hassle free clearance of shipments is a crucial step in the logistics process to ensure on-time delivery of product to our customers.As a BIE II, you will support analysis, improvement and creation of metrics and dashboards for ACT stakeholders. You will join a team that insists on highest engineering standards and work with internal customers at all levels of the organization – Operations, Product, Finance, Technology, and Leadership – across multiple geo's (US, EU, CN). A successful candidate should be able to communicate effectively in working with business owners to develop and define key business questions, and build data sets that answer those questions. You should be expert at designing and implementing stable, scalable, low cost ETL pipelines and support analysis, improvement, and creation of metrics and dashboards.Key job responsibilities- Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions- Conduct deep dive investigations into operations execution and business problems, identify opportunities, and lead or support implementation (role varies by opportunity).- Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.- Collaborate with team members on reporting datasets; review and raise code reviews (PL/SQL and Python); successful candidate should have experience with Amazon's internal code repositories.- Working with technology and analytics teams to support the development of tools, automation, and dashboards.- Communicating with and supporting various internal stakeholders and external audiences.BASIC QUALIFICATIONS- Experience writing complex SQL queries- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience with data modeling, warehousing and building ETL pipelines- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business- Experience with data visualization using Tableau, Quicksight, or similar tools- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience ...

Business Intelligence Engineer II, Rapid and Rural Logistics

The Rapid & Rural Logistics (R2L) team is seeking a Business Intelligence (BI) Engineer to join the Automation Team. The R2L team that includes rush service and super rural delivery covers a portfolio of high-growth businesses with unique fulfillment and operational capabilities such as Sub Same Day (SSD), Rural Super Rural (RSR), and Amazon Today. R2L exists solely to meet the goal of quick, accurate delivery and this is constantly being challenged and changed, adapting to our customer demands and improved. To meet this goal, R2L must remain flexible at all times, adapting with all of the changes and growth that comes our way. As a Business Intelligence (BI) Engineer, your focus will be on process automation, operational insight, and other analytical support to stakeholders for the Sub-Same Day (SSD),Rural Super Rural (RSR) and Amazon Today(AT) Delivery business. The Automation team partner closely with Delivery and the operations teams to automate Program Manager manual process.The ideal candidate will draw upon advanced analytical, problem solving skills, and a passion for building solution towards automated operational management. The successful leader of this team will collaborate effectively with internal end-users, cross-functional stakeholders and technical teams to drive for automation of our operational processes for future innovation. They must be a self-starter, comfortable with ambiguity, and able to think big and be creative to support a rapidly growing business. Your will create solution to automate Program Manager day to day task or process using combination of dashboard, macros, scripts, and SQL. We look for candidates who are excellent communicators, inspiring leaders, self-motivated, flexible, hardworking, and who like to have fun. Key job responsibilitiesThe successful candidate is a seasoned data professional with a strong bias for action, Proficiency with data visualization tools like QuickSight and Tableau, data modeling, ETL (Extract, Transform, Load), SQL, and scripting skills.Own the design, and development of projects to drive key business decisions. A typical day in this role provides an opportunity to build innovative data solutions with large-scale systems, identify high-priority work and projects that maximize results for key stakeholders, and solve complex problems that impact company-wide strategic decisions. Further, you will help automate processes by developing deep-dive tools, and dashboards to communicate these insights to the business teams. Successful members of this team collaborate effectively with business customers and cross-functional data management teams to solve problems and implement new solutions.In this role, you will: • Understand business problem requirements • Identify opportunities for automation • Implement solutions to enhance operations facing systems, processes, and toolsA day in the life• Take detailed requirements from stakeholders to deeply understand their current manual processes and pain points• Think creatively to identify opportunities to solve problems using technology-driven solutions• Design and implement the optimal automation solutions to address stakeholder needs• Respond to ad-hoc requests and provide support as needed• Thoroughly document all processes, solutions, and learnings to ensure knowledge capture and sharing• DocumentationAbout the teamThe Rapid and Rural Logistics team manages high-growth specialty fulfillment operations, focused on fast, accurate delivery of unique products. The team needs agile, self-directed individuals with a strong bias for action. The ideal candidate will balance technical expertise in ETL, visualization, and scripting with strong stakeholder skills. You'll work closely with teams to deeply understand their needs, then design and deliver automated solutions driving key decisions and operational improvements. Speed, flexibility, and autonomous decisions are crucial. Bonus qualifications include Python proficiency for data tasks, and AWS experience for implementing robust, scalable solutions - complementing the core role requirements.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer II, SFS

Amazon’s Marketplace services over 2 million Sellers disrupting traditional notions of retail marketplace and connecting millions of businesses, big and small, to millions of Customers within the Amazon.com marketplace. The Marketplace business exceeds 50% of the total Amazon.com sales and each year, tens of thousands of businesses join the marketplace adding millions of new products.The Seller Fulfillment Services (SFS) team is seeking a experienced Business Intelligence Engineer to own strong and complex analytics and to bring in comprehensive deep dives to help drive the growth of SFS Business.The candidate should have expertise in designing and implementing scalable data warehouse infrastructure and build dynamic visualization platform and self serve tools for end-user consumption. Candidate should have solid knowledge in data engineering to develop efficiency DW pipelines given the scale of the dataset SFS is working with. Moreover, the candidate should have ability in using advanced techniques, for example scripting language and building statistical models, to drive complex insights analysis.Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business scenarios and is passionate about data and analytics. To be successful in this role you will need to have excellent analytical, data warehousing and communication skills.Key job responsibilities- Design, implement, and deploy BI solutions. You successfully solve difficult and/or loosely structured problems. You are able to refine requirements from business stakeholders into a functional design that solves the problem- Have a solid understanding of data design approaches and analysis techniques (and how to best use them)- Able to work independently and with your team to deliver BI solutions successfully- Demonstrate high quality (e.g., maintainable, efficient, well-documented) work consistently and incorporates best practices. Your team trusts your work- You focus on operational excellence: constructively identifying quality issues, proposing solutions when necessary, taking on projects that improve your team’s BI solutions, and making them better and easier to maintain- You create source-of-truth datasets using SQL; you leverage scripting language i.e. Python to create automation and reduce manual processesBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer III, SCOT - Optimal Sourcing Systems

Strategic Sourcing team in Supply Chain Optimization and Technology organization, is seeking an experienced and motivated Business Intelligence Engineer. Strategic Sourcing team owns systems that are designed to: 1) reduce end to end costs from inbound supply chain and (2) improve vendor performance. Some of the key decisions that these systems make: when and if we should source a product (e.g. is the product obsolete or temporarily unavailable); from which vendor and at what cost we should source an ASIN; what is the ideal supply chain setup (e.g. Pallet, Truckload, etc.) for an ASIN/vendor; when should vendor ship/deliver inventory to Amazon FCs; which inbound lanes – vendor warehouse to Amazon FC – should have pre-allocated transportation with how many shipments; when should we penalize vendors for defects/infractions through chargebacks and by how much. Together these set of decisions and systems work together to ensure Amazon’s inventory needs are met on time and in the most efficient way. We develop sophisticated algorithms that involve learning from large amounts of data to drive decisions that impact sourcing of $100B+ inventory WW.Key job responsibilitiesIn this role, you will develop and maintain a diverse portfolio of business intelligence products, tools, and services. You'll collaborate closely with product and tech teams to identify opportunities for innovation and improvement. Your responsibilities will include conducting in-depth analyses and creating comprehensive reports to support business decisions and strategic initiatives. You'll contribute to projects that span across Retail and Operations departments, aligning your work with S-Team and OLT goals to drive company-wide success. Candidate in this role should excel at diving into data in order to analyze root causes and implement simple, long term solutions. They will thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around building the world’s most flexible and effective supply chain. To stay at the forefront of the industry, you'll need to keep up current trends and best practices in business intelligence and data analytics. Additionally, you'll play a crucial role in mentoring team members and sharing knowledge to foster a culture of continuous learning within the organization.BASIC QUALIFICATIONS- 5+ years of SQL experience- 5+ years of professional or military experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with AWS technologies- Experience with theory and practice of information retrieval, data science, machine learning and data mining- Experience with theory and practice of design of experiments and statistical analysis of results ...

Business Intelligence Engineer, Alexa Audio Data and Insights

Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. Work with us to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.The Alexa Audio org is seeking an experienced Business Intelligence Engineer who is a master of both data insights and relationship-building. Using a special combination of technical and people skills, this candidate will be the key BI liaison between Alexa audio feature owners and other partner teams. Primary areas of focus will be 1) audio feature launch support 2) defining metrics and KPIs, and deep-diving ambiguous and large data sets.A successful candidate will be an expert with SQL, ETL (and general data wrangling) and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.Why us?- Problem solving: you will define the solutions from problem statement.- Centralized analytics and data science team: we teach each other and learn from each other.- Impact: directly influence the Alexa Podcast customer experience with your ideasKey job responsibilities- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions- Interface with business customers, gathering requirements and delivering complete reporting solution- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers- Perform creative deep dive analyses to explain finding- Interact with internal stakeholders to share insights from monitoring and deep dive analyses- Drive instrumentation as part of organization-wide programs and enhancementsA day in the lifeWhen we work together, we: - Centralize the sprint and consolidate to one queue but still give stakeholder visibility and continue to ask feedback;- Advocate knowledge sharing and code review;- Avoid single point of failure with a secondary owner as code reviewer, mentor, backup, etc;- Consolidate across org initiatives to the same primary owner;- Train everyone on the must-have knowledges;- Carve out time for high-sev tt, urgent requests, tech debt failure;- Favor problem statement other than data requestsAbout the teamWe are a team of 12 made up of Business Intelligence Engineers (BIEs), Data Engineers (DEs), and Data Scientists (DS’s), who bring with deep experience in both business analytics and data science. We cover the data needs of Music, Radio, Podcast, Books, and the Audio Category. Our key internal partners includes Alexa Audio Product Managers, Engineering, Finance, Alexa analytics and science teams; Alexa International, Alexa Analytics and Science Community.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer, Amazon

FBA organization is looking for a customer focused, analytically and technically skilled business intelligence engineer to support the Inventory Optimization organization's analytic needs.This position will be part of the business analytics team responsible for building out analysis, visualization tools and processes for the FBA FIO businesses. The successful candidate will be able to retrieve, integrate, visualize and present critical data in a format that is immediately useful to improve the business decision process. This role requires an individual with excellent analytical abilities as well as outstanding business acumen and comfort with technical teams and systems. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and enjoying working with large scale of data.Key job responsibilitiesa. Collaborate with research sciences, product and technology teams in driving step function changes towards influencing seller experience improvements. b. Collaborate with senior leadership to implement advanced analytics algorithms and model evaluation framework across Capacity and Inventory Management domainsb. Own analytics for key domains across inventory optimization services and deliver self-service analytics at scalec. Own data governance and stewardship for business critical metrics that influence technology investment decisionsd. Analyze and visualize transaction data to determine seller behaviors, and output solid analysis with recommendations.e. Create scalable, efficient, automated processes for large scale data analyses, model development, model validation, and model implementation.f. Lead projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.g. Develop queries, statistical analysis, and visualizations for ad-hoc requests and projects, as well as ongoing reportingBASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Business Intelligence Engineer, Amazon Freight

Are you looking to build and scale a new and growing business with Amazon? If so, you might be interested in this role with Amazon Freight.Amazon Freight is a startup business within Amazon focused on developing an industry-leading transportation offering to provide external freight Customers access to the world-class network and freight services currently used to facilitate Amazon’s own freight movements. Our freight offerings/portfolio ensures our Customer’s freight is moved with the highest level of service and quality at a competitive price across multiple modes of transportation, including truckload, less-than-truckload, and intermodal. In doing this, Amazon is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services.We are seeking a Business Intelligence Engineer who is passionate about leveraging data to deliver actionable insights for Amazon Freight. Our ideal candidate is someone who has strong technical and analytical skills, enjoys building a new business and the ambiguity that comes with that. You should thrive and succeed in an entrepreneurial environment and won't be hindered by ambiguity. If you enjoy innovating, thinking big and want to contribute directly to the success of an industry changing business, you may be a prime candidate for this position.Key job responsibilities· Generate insightful analysis, reporting, and data visualizations to answer critical business questions, proactively identify notable trends, and communicate business performance· Translate data into actionable insights for stakeholders while proactively identifying new areas of opportunity to drive further improvements· Apply expertise in data mining and modeling leveraging multiple data sources to uncover unique insights, identify key performance drivers, and build predictive models· Work backwards from your end-customer to define, design, and execute each work item with an emphasis on improved metrics, productivity, and efficiency· Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience in Statistical Analysis packages such as R, SAS and Matlab- 3+ years of experience using excel for deep dive and provide actionable insight to stakeholders ...

Business Intelligence Engineer, DSP Analytics

Are you excited about uncovering actionable insight to improve delivery experience? Do you get excited about operating in an ambiguous and fast moving environment? Are you looking for an opportunity to define analytics roadmap, work with cross functional teams, experiment with AWS tech solutions and build decision-driven analytics solution for work that is critical to Amazon’s continued ability to deliver smiles in communities? The DSP Analytics Team has an exciting opportunity for a Senior Business Intelligence Engineer (BIE) to make an impact on the Amazon’s Delivery Service Partner (DSP) program.The goal of Amazon’s DSP organization is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. Come join us and help us make history!We are looking for an innovative, highly-motivated and experienced BIE who can think holistically about problems to understand how systems work together to identify and execute both tactical and strategic projects. You will work closely with engineering teams, product managers, program managers and org leaders to deliver end-to-end data solutions aimed at continuously enhancing overall DSP Experience. You will have an opportunity to lead medium to large scale projects along with owning multiple domain within the team and contributing to analytics roadmap.Key job responsibilities- Earn the trust of your customers and stakeholders by continuing to constantly obsess over their business use cases and data needs, and helping them solve their problems by leveraging technology.- Work closely with business stakeholders and leadership team to review roadmap and contributing to business strategy and how they can leverage analytics for success.- Manage and execute entire projects from start to finish including stakeholder management, data gathering and manipulation, modeling, problem solving, and communication of insights and recommendations.- Extract, transform, and load data from many data sources using SQL, Scripting and other ETL tools.- Design, build, and maintain automated reporting, dashboards, and ongoing analysis to enable data driven decisions across our team and with partner teams.- Report key insight trends using statistical rigor to simplify and inform the larger team of noteworthy trends that impact the business.- Retrieve and analyze data using a broad set of Amazon’s data technologies (ex. Redshift, AWS S3, Amazon Internal Platforms/Solutions) and resources, knowing how, when, and which to use.About the teamWe are the core Amazon DSP BI team with the vision to enable data, insights and science driven decision-making. We have exceptionally talented and fun loving team members. In our team, you will have the opportunity to dive deep into complex business and data problems, drive large scale technical solutions and raise the bar for operational excellence. We love to share ideas and learning with each other. We are a relatively new team and do not carry legacy operational burden. We believe in promoting and using ideas to disrupt the status quo.Per the internal transfers guidelines, please reach out to the hiring manager for an informational through the "Request Informational" button on the job page.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer, Flex, Amazon Flex Analytics

At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are hiring a Business Intelligence Engineer (BIE) to help us accelerate our efforts in delivering an evolving Flex business. This person will build new business intelligence solutions end-to-end. The ideal candidate will be passionate about working with big data sets and have the expertise to utilize these data sets to derive insights, answer business questions and drive growth. The primary responsibilities of this role include: - Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical and business needs for forecasting and pricing - Use analytical and statistical rigor to solve complex problems and drive business decisions that will help us achieve our strategic goals. - Write high quality SQL code to retrieve and analyze data from database tables (primarily Redshift), and learn and understand a broad range of Amazon’s data resources and know how, when, and which to use and which not to use. - Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting. In addition to leading the design, development, and management of our analytical tools and reporting, we will also look to this person to provide thought leadership and business analysis support as needed. The successful candidate will demonstrate strong business acumen, experience in developing reporting and analytical infrastructures, strong communication skills, an ability to work effectively with cross functional teams, and an ability to work in a fast paced and ever-changing environment. BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Business Intelligence Engineer, People Analytics, Technology, and Operations Excellence (PATOE)

Do you have a passion for deriving insights from data to make a difference in people's lives? Are you a Day 1 thinker who is passionate about pushing the boundaries of conventional talent development approaches and innovating on behalf of our customers? If so, we would like to hear from you!PATOE is a centralized technology, data, reporting, and analytics organization that supports over a million employees globally, spanning support across NA Customer Fulfillment, Global Operations Learning & Development and PXT Capability & Impact, and Employee Relations.We are seeking a seasoned Business Intelligence Engineer for our L&D pillar to further our mission of building technology and programs that help our more than 1 million employees reach their full potential from onboarding through career advancement. In this role, a BIE will play a pivotal role in designing, executing, and optimizing data solutions to empower our front-line leaders and ensure they are well-equipped to effectively lead the largest hourly population in Amazon.The ideal candidate will be enthusiastic about translating complex and ambiguous problem statements into actionable solutions, working across L&D teams worldwide. In this role, you will partner with our program managers to consult, prioritize, develop and implement KPIs, and automate reporting processes. Your work will play a major role in devising the team's expansion strategy, technical foundation of our ecosystem and scaling our impact across the org. This role provides opportunities to test new approaches and innovate in an exciting, fast-paced environmentKey job responsibilities• In this role, you will use analytics to enhance our L&D product offerings and improve employee experience• Collaborate with PATOE developers and evaluate internal processes, approaches, and technical systems to establish highest standards and ensure safety for our associates and leaders• Apply deep analytics and business intelligence skills to extract meaningful insights and learning from large and complicated data sets• Design, develop and maintain scaled, automated, user-friendly systems, reports and dashboards• Support cross-functional teams on the day-to-day execution of projects and initiatives• Deliver business reviews to the senior management team regarding progress and roadblocks• Serve as liaison between the business and technical teams to achieve the goal of providing actionable insights into current program performance, and ad-hoc investigations to support future improvements or innovations• Recognize and adopt best practices in reporting and analysis through data integrity, test design, analysis, validation, and documentation• Conduct advanced statistical analysis to identify trends and opportunitiesAbout the teamThis role sits within the larger People Analytics, Technology, and Operations Excellence (PATOE), a team of Engineers, Data Professionals, Product Managers and Scientists supporting People Experience & Technology (PXT) and Operations worldwide. The role will report into People Data & Analytics team embedded within PATOE and comprised of Business Intelligence and Data Engineers. We design, build and sustain scalable data products that support Employee Relations, Global Learning & Development, and NA OperationsBASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders- Worked extensively in large scale data bases and data warehouses. ...

Business Intelligence Engineer, WHS Data

At Amazon, the Leadership Principle “Strive to be Earth’s Best Employer” challenges us to create “a safer, more productive, higher performing, more diverse, and more just work environment,” and reinforces that nothing is more important than the safety and well-being of our teams. At Workplace Health and Safety (WHS) we strive to do just this. We work tirelessly to ensure we have the appropriate strategy, technology, and attitude to be successful. We also understand that people are at the center of safety and look to invest in talent that shares in our passion for making our employees and partners lives better.The WHS Data team is hiring a Business Intelligence Engineer (BIE). The Data team spans the Business Intelligence (BI) and Data Engineering (DE) functional areas, and is responsible with providing all reporting solutions required by the WHS Organization to drive workplace safety and regulatory compliance worldwide. This BIE role will primarily support the data and reporting needs for the Safety Performance Insights (SPI) BI team in the WHS Organization. This role regularly requires close engagement with senior leaders and principal PMs to generate insights and deep dives into core metrics that directly impact organizational strategic decisions and priorities. The role requires high proficiency in complex SQL scripting, often joining together multiple types of data sets that range from normalized summaries to raw information spanning many diverse sources. The role will need to have a high bar for ownership and work autonomously to create high-quality products for the customer. The role is required to communicate project roadmap, prioritization, and release notes of new products with customer and stakeholder groups including leadership.Key job responsibilities-Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems-Conduct deep dive analyses of business problem statements and formulate conclusions and recommendations to leadership-Identify opportunities and key criteria to drive analytical reporting and business strategy-Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting-Simplify and automate reporting, audits, and other data-driven activities-Partner with Data Engineering to enhance data infrastructure, data availability, and broad access to customer insights-Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation-Learn new technology and techniques to meaningfully support product and process innovationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools ...

Business Intelligence Engineer, WHS Data

At Amazon, the Leadership Principle “Strive to be Earth’s Best Employer” challenges us to create “a safer, more productive, higher performing, more diverse, and more just work environment,” and reinforces that nothing is more important than the safety and well-being of our teams. At Workplace Health and Safety (WHS) we strive to do just this. We work tirelessly to ensure we have the appropriate strategy, technology, and attitude to be successful. We also understand that people are at the center of safety and look to invest in talent that shares in our passion for making our employees and partners lives better.The WHS Data team is hiring a Business Intelligence Engineer (BIE). The Data team spans the Business Intelligence (BI) and Data Engineering (DE) functional areas, and is responsible for providing all reporting solutions required by the WHS Organization to drive workplace safety and regulatory compliance worldwide. This BIE role will primarily support the data and reporting needs for the Safety Performance Insights (SPI) BI team in the WHS Organization. This role regularly requires close engagement with senior leaders and principal PMs to generate insights and deep dives into core metrics that directly impact organizational strategic decisions and priorities. The role requires high proficiency in complex SQL scripting, often joining together multiple types of data sets that range from normalized summaries to raw information spanning many diverse sources. The role will need to have a high bar for ownership and work autonomously to create high-quality products for the customer. The role is required to communicate project roadmap, prioritization, and release notes of new products with customer and stakeholder groups including leadership.Key job responsibilities-Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems-Conduct deep dive analyses of business problem statements and formulate conclusions and recommendations to leadership-Identify opportunities and key criteria to drive analytical reporting and business strategy-Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting-Simplify and automate reporting, audits, and other data-driven activities-Partner with Data Engineering to enhance data infrastructure, data availability, and broad access to customer insights-Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation-Learn new technology and techniques to meaningfully support product and process innovationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools ...

Business Intelligence Engineer, WHS Data

At Amazon, the Leadership Principle “Strive to be Earth’s Best Employer” challenges us to create “a safer, more productive, higher performing, more diverse, and more just work environment,” and reinforces that nothing is more important than the safety and well-being of our teams. At Workplace Health and Safety (WHS) we strive to do just this. We work tirelessly to ensure we have the appropriate strategy, technology, and attitude to be successful. We also understand that people are at the center of safety and look to invest in talent that shares in our passion for making our employees and partners lives better.The WHS Data team is hiring a Business Intelligence Engineer (BIE). The Data team spans the Business Intelligence (BI) and Data Engineering (DE) functional areas, and is responsible with providing all reporting solutions required by the WHS Organization to drive workplace safety and regulatory compliance worldwide. This BIE role will primarily support the data and reporting needs for the Safety Performance Insights (SPI) BI team in the WHS Organization. This role regularly requires close engagement with senior leaders and principal PMs to generate insights and deep dives into core metrics that directly impact organizational strategic decisions and priorities. The role requires high proficiency in complex SQL scripting, often joining together multiple types of data sets that range from normalized summaries to raw information spanning many diverse sources. The role will need to have a high bar for ownership and work autonomously to create high-quality products for the customer. The role is required to communicate project roadmap, prioritization, and release notes of new products with customer and stakeholder groups including leadership.Key job responsibilities-Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems-Conduct deep dive analyses of business problem statements and formulate conclusions and recommendations to leadership-Identify opportunities and key criteria to drive analytical reporting and business strategy-Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting-Simplify and automate reporting, audits, and other data-driven activities-Partner with Data Engineering to enhance data infrastructure, data availability, and broad access to customer insights-Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation-Learn new technology and techniques to meaningfully support product and process innovationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools ...

Communications Manager - NA, Amazon Flex

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.We are seeking a Communications Manager for Amazon Flex in North America. In this role, you will be responsible for delivering high quality driver communications to our delivery partners in North America (USA, Mexico, Canada). In this role, you will be responsible for delivering high quality driver communications to our delivery partners in North America (USA, Mexico, Canada). You will have communications program and project management experience, excellent content creation skills, and the ability to easily adapt communications for different audiences. You will exercise high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment. The ideal candidate will be a problem solver with excellent verbal and written communication skills, able to multi task and deliver measurable impact and results from communications initiatives.Key job responsibilities- Manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives, messages and channels, and driving awareness and engagement.- Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, website, announcements, and others.- Create and maintain communications toolkits, processes, templates, and messaging for worldwide and local communications teams.- Propose, execute, and new ways of creating and distributing communications, including identifying and driving process improvements.- Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.BASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience- Experience using email platforms and editing HTML- Experience using data and metrics to drive improvements- Experience using Microsoft Excel to manipulate and analyze data- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience with A/B testing, especially around audience segmentation and targeting ...

Compliance Manager, Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.Amazon Hub Delivery allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.Hub Delivery is looking for a Compliance Manager to develop, integrate and execute global strategies, policies, programs, procedures, standards, training and processes to ensure the compliance of Hub partners and delivery associates. This individual is also expected to drive end-to-end improvements and automation in our compliance reporting pipelines. They will work across the organization to establish requirements where they don’t currently exist, drive cross-functional process changes, and facilitate leadership alignment when needed, to deliver granular compliance insights and raise the bar on compliance performance.Key job responsibilities- Partnering with Amazon legal, business, and engineering stakeholders to identify regulatory, compliance, or other risks- Reporting current state and potential changes to the status quo to Sr. Leaders on a regular cadence- Developing a deep understanding of the business and internal programs, processes, and systems and identifying discrete programs, processes, or features to improve our program to address risks- Recognizing patterns and developing short - mid- and long-term strategic plans to address those patterns- Anticipating challenges/obstacles the business would encounter while expanding geographies.- Thinking Big - and injecting new, innovative ways of thinking into the programAbout the teamHub Delivery is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building our network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Controls Integration Engineer , Mechatronics Sustainable Packaging (MSP)

Mechatronics Sustainable Packaging is looking for a Controls Integration Engineer to be part of our global team to deliver the next generation of world-class fulfillment systems through the use of advanced technology. Successful candidates are natural self-starters who have prior engineering experience in the integrated automation project life cycle, including development, design, implementation, enhancement, and support.The Controls Integration Engineer will be part of a full product life cycle and responsible for successful delivery of units for development and operations. You will serve as a liaison between Fulfillment Center Operations (our customer), product design and development engineers.This role will require the ability to build relationships across a cross functional team capturing and synthesizing the voice of the customer. Their primary goal is to own the field activities integrating, deploying, and troubleshooting solutions for new mechatronics systems and packaging technology; act as a liaison for internal and external resources and be on call as needed to support downtime events. This position will also provide proper training and support to facility controls technicians on system troubleshooting and preventive maintenance to focus on the system performance improvement and optimization. In parallel with the Deployment Teams you will support performance ramp of the technology deployment at scale.You are able to take the lead on the implementation and delivery of complex system designs and MSP technology in ambiguous and complex problem spaces. You integrate systems for safety, security, stability, and efficiency. You participate in the full system development life cycle, working within broadly defined parameters, including test plan execution and solution quality needs.Key job responsibilities* Write control specification documents for deployment of technology products.* Integrate control system products and partner with suppliers and customers.* Commissioning: working with all the stakeholders to optimize the workcell to predefined success criteria to ensure smooth handover of technology products.* PLC troubleshoot and diagnostic.* Own controls/software commissioning tasks for technology products.* Design and develop commissioning tools and customer-facing components to facilitate scalable business growth.* Lead initiatives to enhance engineering, testing, and operational best practices within the team.* Conduct comprehensive analysis and testing of both existing and prospective engineering solutions and components.* Collaborate with cross-functional teams to develop control specifications and training materials.* Lead incident follow-up, root cause analysis, and documentation.* Engage in industrial engineering design for both existing and new material handling systems across our global network.* Ensure strict adherence to all Health & Safety (H&S) protocols and actively contribute to the identification and mitigation of potential H&S risks.* Foster effective relationships by partnering with various stakeholders.About the teamThis team stays close to our customers and strives to always build and design our tech with them in mind with a focus on end-to-end user experience. We also pride ourselves on having an open and ongoing dialogue with our stakeholders and customers so we can build trust and innovate on their behalf. Someone who joins this team will be engaged with engineers and stakeholders dedicated to supporting Sub Same Day delivery and other businesses; focusing on delivery optimization and emerging business needs with a balance of scrappy vs long term supported solutions.BASIC QUALIFICATIONS- Bachelor degree in CS or related area.- +4 years of hands-on experience in designing, developing, implementing, and supporting PLC-based control systems.- Demonstrated expertise of at least 4 years in designing or architecture systems, emphasizing design patterns, reliability, and scalability of both new and existing systems.- +4 years of experience programming with at least one modern language such as C++, C#, Java, Python.- Skilled in diagnosing PLC control level issues, particularly with Siemens and/or Allen-Bradley systems.- Understanding of control systems and software development life-cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.- Willingness to travel up to 75% as required. ...

Customer Solutions Mgr - Tech, Air Science & Tech

Love aviation and technology? Want to help Amazon Air become the most innovative and customer-centric air cargo carrier? Then come soar with the Air Science and Tech team!As Customer Solutions Manager with the Air Science and Technology team, you will own the Salesforce-based Gateway Manager and Portal, supporting business-critical processes. You must be customer obsessed and work to provide the best possible support experience for our users. You will proactively engage with customers – both internal and external – to understand their business needs and deliver high-quality customer solutions, in a timely manner. You will evaluate existing system features/products for the business, drive enhancements in parallel with business maturity initiatives, deprecate features no longer applicable, and drive global quality improvement processes. An Amazon Sr. Customer Solutions Manager should work independently but also partner with other non-Salesforce savvy Product/Program Managers and developers on new projects to improve team efficiencies, customer experience, and usability across the organization.This role is an individual contributor position required to influence without authority to drive performance of an organic team of Salesforce professionals.Key job responsibilities- Manage the evaluation, prioritization, and delivery of platform-based solutions, to deliver benefits to our operational partner- Manage Salesforce instance including support requests and escalated administrative needs of users- Configure new and existing Salesforce features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, flows, Lightning pages, custom metadata types, custom settings- Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system- Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations solving complex business problems by developing methods to monitor data quality and feature adoption- Understand customer, internal sales and partner development team needs and translate into robust business requirements for configuration and development- Drive communication efforts across relevant stakeholders through feature rollouts processes and launch announcements- Follow sandbox refresh strategy and system maintenance activities with minimum to no impact to sprint development and delivery- Maintain system documentationA day in the lifeThe Sr. Customer Solutions Manager will participate in Software Development Lifecycle, including Agile Sprint ceremonies (backlog grooming, sprint planning, daily standups, launch activities). You will interact with primary solution users, understand the business processes and help develop tech-based solutions that provide benefit to the business.About the teamAST is part of the Amazon Transportation Services (ATS) Tech organization and works with other ATS teams (Sort Tech, Transportation Core Tech) to deliver integrated solutions for Operations.BASIC QUALIFICATIONS- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience- Bachelor's degree in science, technology, engineering, math, business or equivalent- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams ...