Bellevue

Amazon seller fulfillment service drives the Selling On Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.We are looking for a Support Engineer who requires to solve critical problems for products about seller fulfillment service and its large suite of software applications and services. Your solutions will affect our worldwide customers and sellers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups. We are a team that cares about your work-life balance, while challenging you to solve problems at Amazon scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing software issues in production, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. You should be detail oriented, have English verbal and written communication skills, strong organizational skills, work closely with business and technical stakeholders to delivery desired results. You should be able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findings ...

This role will be responsible for identifying internal and external solutions to business requirements, designing and setting up complex integrations into and out of Salesforce platform Using Managed AWS Services. A Systems Dev Engineer will design and develop enterprise solutions using AWS services to make Salesforce more efficient and scalable. The engineer will build and deploy efficient, scalable integrations that align with Amazon Shipping Business Development needs.Key job responsibilitiesAs a Systems Development Engineer in the Amazon Shipping team, you’ll have a unique opportunity to innovate on behalf of the sales and marketing team and provide tooling so that we can continue scaling for a global user base while raising the bar on security yet ensuring a smooth customer experience.
In this role, you will:* Design/build/deploy new solutions and capabilities for improving the efficiency and customer experience for CRM.* Implement processes and mechanisms to audit and ensure we continue maintaining our high bar of operational monitoring and security of integrations.* Engage with systems that operate at a very large scale, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.* Work directly with other cross functional teams, product teams and business leaders to identify opportunities to share learnings, technology and best practices across all teams within Amazon using Salesforce.* Leverage strong communication skills and a passion for using data and software to drive business decisions at scaleBASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- 3+ years of non-internship professional software development experience- Bachelor's degree in computer science or equivalent- Experience leading the delivery of large-scale systems focused on managing the infrastructure layer of the technology stack- Technical expertise in at least one major technical area: large scale Unix systems engineering, building complex distributed systems, building monitoring or management tools for large-scale environments- Experience leading development life cycle process and best practices- Experience with Agile Management (SCRUM, RUP, XP), OO Modeling, working on internet, UNIX, Middleware, and database related projects ...

Have you ever ordered a product from Amazon and been amazed at how fast you receive it? Every day, Amazon engineers are relentlessly working to decrease the time between clicking and delivery for our customers. Mechatronics & Sustainable Packaging (MSP) powers the physical engine at the heart of Amazon. MSP builds and operates software, hardware, and processes that run the global network of fulfillment centers that move many millions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when we promised we would get it to them.We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. The MSP Pack team builds and maintains core software and services in Amazon Fulfillment Centers that help pack items into packages to be shipped to our customers worldwide. If you've ever bought something from Amazon, there's a very good chance that our software was directly involved in getting it to you.If you are looking for an opportunity to lead technical initiatives, mentor engineers, and architect innovative solutions in a fast-paced environment working with smart, passionate software developers, this might be the role for you. A successful candidate for this position will be able to design and build complex distributed systems, drive technical excellence across teams, and collaborate effectively with operations staff in Amazon fulfillment centers around the world.Key job responsibilities- Lead and drive operational excellence initiatives by designing and implementing automation solutions- Architect systems that are robust, scalable, maintainable and adaptable for future growth- Design and build critical infrastructure, tools and operating procedures to ensure reliability of ground infrastructure- Lead integration efforts with existing systems and establish best practices for system interactions- Define and implement metrics for measuring system performance and availability- Lead critical incident response and drive systematic improvements to prevent future issues- Mentor junior engineers and contribute to technical development of the teamAbout the teamMechatronics & Sustainable Packaging (MSP) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.MSP's Pack & Ship team pairs data science with innovative technologies to optimize throughput within every Amazon fulfillment center. We deliver smiles for Amazon customers with safe, sustainable, cost-effective, on-time package deliveries.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 3+ years of designing and architecting (design patterns, reliability and scaling) distributed systems- Deep knowledge of systems engineering fundamentals (networking, storage, operating systems)- Strong experience programming with multiple Object Oriented software programming languages- Advanced knowledge of scripting languages such as Bash, Python, Go, or Rust- Extensive experience in automating, deploying, and supporting large-scale infrastructure- Track record of leading technical initiatives and mentoring other engineers ...

The REALM Team in Bellevue is looking for a System Dev Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. The System Dev Engineer will be specializing in application support of WW Amazon transportation systems.Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python, Java, Perl), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilities* As a System Development Engineer you will:* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools* Build tools and automations to optimize the system, simplify processes, etc.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix ...

The REALM Team is looking for a System Dev Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. The Systems Dev Engineer will be specializing in application support of WW Amazon transportation systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python, Java, and Perl), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilities* As a System Development Engineer you will:* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools* Build tools and automations to optimize the system, simplify processes, etc.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Are you passionate about leveraging cutting-edge technology to revolutionize large-scale robotics operations? Do you thrive on solving complex challenges and driving continuous improvement in world-class automated systems? Join Amazon's Central RME Amazon Robotics Portfolio Team as a System Development Engineer and help shape the future of automated fulfillment! As a System Development Engineer on the Central RME Amazon Robotics Portfolio Team, you will be at the forefront of developing and supporting software systems that drive the maintenance, reliability, and operations of Amazon's global fleet of robotics. You'll be the primary point of contact for internal customers and partners, bridging the gap between field operations and engineering teams.In this dynamic role, you'll create innovative solutions to improve robot availability, performance, quality, and cost-effectiveness across our vast network. You'll dive deep into data from various sources, including databases, PLCs, sensors, and maintenance records to identify improvement opportunities and drive data-informed decision-making.Your work will directly impact hundreds of thousands of robotic assets across Amazon's global network, ensuring optimal performance and availability. You'll balance business needs with technical constraints, striving to find the right solutions while maintaining a strong focus on standards, scalability, and supportability. Amazon’s global network. The ability to build productive relationships with colleagues and customers at remote sites around the world will make you successful in this role, as will patience and a sense of humor. You will frequently travel to various facilities in North America, and EuropeKey job responsibilitiesDevelop cloud-based data tools, analytics, and reporting systems to optimize robotics operations• Create and deploy proof-of-concept and minimum viable products for field testing• Build and optimize CI/CD pipelines using Infrastructure as Code (IaC) and AWS CDK• Implement proactive issue detection, monitoring, and reporting systems• Leverage automation, ML, and AI to drive insights and scale team efficiency• Document system designs, runbooks, and internal processes• Collaborate with cross-functional teams to improve robotics maintenance and reliability• Analyze large-scale data from various sources to identify improvement opportunities• Participate in failure analysis and incident review processes• Engage customers to understand and document business requirements• Drive problems to root cause and manage implementation programs for corrective actions• Recommend alternative technical approaches and direct cross-functional efforts to meet timelinesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Are enrolled in or have completed a Bachelor's degree in electrical engineering, computer engineering, or equivalent- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Ability to travel up to 25% to various sites globally ...

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.We provide organizations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and should function at massive scale; our employees are super smart, driven to serve customers, and fun to work with. We are looking for a System Development Engineer to join our fast-moving and passionate team. This is an opportunity to build and operate tools and systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. We are looking for someone who can build on existing services and architectures, and is excited to create new automated solutions.This position is perfect for you if you:* Would like to gain a deeper understanding of AWS Support Applications services, capabilities, and functionality.* Are interested in creating tools and automation that enable engineers to be as “hands-off” as possible.* Have a “Think Big” mentality that empowers you to think outside of the box.* Regularly seek simple ways to approach complex issue or processes.You will have the opportunity to:* Explore the inner workings of Health and Support Applications that our customers use and how they communicate with other AWS services.* Collaborate with other AWS Builders to deploy, configure, and troubleshoot tools using 150+ services.* Express your creative, innovative ideas to make our team even more awesome!We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.Successful candidates will join an elite engineering team, and innovate to replace operational tasks with scripts and code. If you are a talented, detail-oriented and enthusiastic professional who is passionate about providing exemplary customer service, and eager to learn new technologies, this position is for you!A day in the lifeOn a “typical” day, System Development Engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top Engineers at Amazon, or discuss radical new approaches to automate operational issues.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingBASIC QUALIFICATIONS- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix ...

Have you ever ordered a product from Amazon and been amazed at how fast you receive it? Every day, Amazon engineers are relentlessly working to decrease the time between clicking and delivery for our customers. Mechatronics & Sustainable Packaging (MSP) powers the physical engine at the heart of Amazon. MSP builds and operates software, hardware, and processes that run the global network of fulfillment centers that move many millions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when we promised we would get it to them.We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. The MSP Pack and Ship team builds and maintains core software and services in Amazon Fulfillment Centers that help pack items into packages to be shipped to our customers worldwide. If you've ever bought something from Amazon, there's a very good chance that our software was directly involved in getting it to you.If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with smart, passionate software developers, this might be the role for you. A successful candidate for this position will be able to build new software from the ground up, create pragmatic solutions for complex business problems, and enjoy working closely with operations staff in Amazon fulfillment centers around the world.Key job responsibilities- Continuously strive for operational excellence by seeking to automate manual processes- Ensure that all systems are designed to be robust, scalable, maintainable and adaptable as the service scales and evolves- Build and maintain critical infrastructure, tools and operating procedures to report on the health of ground infrastructure- Integrate with existing systems such as trouble ticketing, dashboards, and metrics tools and services- Measure and improve the performance and availability of MSP systems- Provide critical operations support and incident response for the service, while taking part in an on-call rotation- Stay up to date on relevant technologies and best practices- Run campaigns for updating MSP systems based on recommended upgrades or risks flaggedAbout the teamMechatronics & Sustainable Packaging (MSP) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and digital world so Amazon customers can get what they want, when they want it.MSP's Pack & Ship team pairs data science with innovative technologies to optimize throughput within every Amazon fulfillment center. We deliver smiles for Amazon customers with safe, sustainable, cost-effective, on-time package deliveries.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one Object Oriented software programming language such as Java- Knowledge of scripting languages such as Bash, Python, Go, or Rust- Experience in automating, deploying, and supporting large-scale infrastructure ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud. Amazon WorkSpaces allows customers to easily provision cloud-based desktops that allow end-users to access the documents, applications and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions.We are looking for cross platform systems development engineers who are passionate about building, maintaining, and automating the systems that underpin the robust WorkSpaces-fleet system. On any given day, we use Python, Lambda, DynamoDB, CloudFormation, PowerShell as well as other public AWS services and a host of Amazon-internal tools. We don’t expect you to be an expert in, or necessarily even be familiar with, all of the technologies listed above, but we do expect you to be excited to learn about them! In this role you’ll help WorkSpaces-Fleet expand into new regions, remove development friction, and collaborate with a team of Systems Developers to help shape the future for the next generation of services to help customers reduce the mean-time-to manage their WorkSpaces. You’ll apply your creative and critical problem solving skills to develop and run multi-tenant at massive scale services.Here is what we are looking for in terms of basic qualifications:· BS in Computer Science or related discipline, or equivalent work experience.· 5 years of industry experience managing large scale software application products.· At least 5 years of experience in managing a heterogenous environment with experience to support variety of operating systems (Windows & Linux).· At least 5 years of systems debugging skills and incident management response skills· At least 5 years of scripting experience using PowerShell, Shell Scripting and Python· At least 5 years of experience managing end users in large scale IT environment with exposure to all aspects of IT life cycle.Preferred Qualifications A System Development Engineer in WorkSpaces will:- Develop infrastructure-as-code software to stand-up large, distributed services with Security and Operational Best Practices in mind.- Design fault tolerance and disaster recovery solutions- Solid understanding of OS Internals for Windows and Linux. For example: Troubleshooting hibernate / resume failures.- Experience with life cycle management of different applications on end user devices.- Experience with managing virtual desktop infrastructure- Network / DNS configuration and troubleshooting.- Active Directory integration with different flavors of Linux(Desired)- Good understanding of Active Directory and other identity providers such as Jump cloud, Azure Entra.- Experience with managing end device management tools such as SCCM / Intune.- Expertise with Python, Bash, PowerShell for Automation - Experience managing large scale infrastructure using SSM / Ansible / Chef / Puppet for patching- Good understanding on different package managers in different flavors of Linux, pros & Cons.- Experience with CI / CD pipelines - Understanding about different Certificates and their usage (Desired).- Expertise with step functions, lambda, EC2 compute, EBS, AWS VPC, Cloud Watch, SSM and general awareness on rest of the AWS Technologies. Experience with embracing different AWS technologies in real world scenarios is highly desired. WorkSpaces is changing the way that people use computers - come help us make history! About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

The AWS Launch Wizard team is focused on automating the provisioning of commercial software applications using Amazon Web Services. Our mission is to make AWS is the best place to deploy an enterprise application in the Cloud. Our goal is to make enterprise application provisioning simple, with minimal effort, and without the need to spend weeks learning how to use AWS. We do this through infrastructure as code and configuration scripts that build fully operational commercial applications that can immediately be used in a production environment.We are seeking an experience systems development engineer who has experience writing automation for infrastructure provisioning and software configuration. As a member of the Launch Wizard team, you will work with exciting technologies to automate provisioning solutions for a diverse set of enterprise customers at the scale of Amazon Web Services. The ideal candidate will bring not only experience but also a passion for solving complex challenges through simplified design and software engineering solutions.This position includes being a member of the operational team that requires a week of on-call responsibilities once every 6 to 8 weeks. On-call duties include responding to customer issues, reviewing operational metrics, and improving operational excellence. Nobody likes to be paged in the middle of the night, which is why we place a top priority on ensuring issues are solved at the root cause to prevent them from happening again. Adjustments to the on-call schedule are commonly made to account for personal commitments as they arise.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalBASIC QUALIFICATIONS- 4+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3000 plus satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.Kuiper Identity and Access Management team is looking to hire a Systems Development engineer. This is a fast-paced, intellectually challenging position, and will work with leaders in multiple technology areas. Have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.Key job responsibilities- Collaborate directly with customers to understand their unique use cases and implement tailored solutions- Develop Identity and Access management solutions to help secure Kuiper's environments.- Implement and improve observability measures across the team's infrastructure- Extend the security provided by the Kuiper Internal Identity Provider to additional services through OIDC/SAML integrations- Integrate and extend Kuiper's Identity solutions with systems like M365 and Atlassian- Manage File Storage solutions- Implement and maintain Infrastructure as Code (IaC) practices for all managed systems- Design, develop, and maintain CI/CD pipelines to streamline deployment and updates- Apply DevOps best practices to improve system reliability, scalability, and security- Troubleshoot complex issues across various platforms and services- Collaborate with cross-functional teams to align infrastructure improvements with business needs- Stay current with emerging technologies and industry trends in system administration and DevOps- Document processes, configurations, and system architectures- Mentor junior team members in system administration and DevOps practices- Participate in on-call rotations to ensure 24/7 system availability and supportA day in the lifeIn this role, you will function as a System Development engineer. You will work with teams to help integrate Kuiper's identities into their workflows. You will work with upstream identity source systems to ingrate with the Kuiper Immutable Ledger DB. About the teamKuiper Identity and Access Management (KIAM) owns the management and delivery of internal Kuiper identities (user, device, and automation) and policies that govern access to resources at Kuiper. To deliver internal identities for Kuiper, KIAM owns and operates 5 tier-1 services, Kuiper Identity Lifecycle Management (KILM), Kuiper Access Management, Kuiper Public Key Infrastructure for Internal Kuiper Services, Kuiper External Account Federation and Kuiper Internal DNS for device endpoints. Our primary Identity service is KILM which provides automated user provisioning/de-provisioning and access management, Kuiper Identity Provider, Kuiper Identity Immutable Ledger DB (KILDB), and Kuiper Data Access Controls with attribute-based access control.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes- Experience in automating, deploying, and supporting large-scale infrastructure ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, virtual, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper’s mission to connect the unconnected.We are seeking a highly skilled and motivated System Development Engineer to join our team. The ideal candidate will have deep experience in Mobile Device Management (MDM), Client Fleet Management, and Microsoft Intune. In this role, you will focus on designing, implementing, and maintaining the systems and tools required to manage and secure a diverse fleet of client devices. You will also play a pivotal role in driving automation, scalability, and operational excellence.Key job responsibilities- MDM and Intune Expertise: Develop, deploy, and maintain mobile device management solutions using Intune and other MDM platforms to ensure compliance and security across a global device fleet.- Client Fleet Management: Implement scalable solutions for managing endpoints, including configuration management, patching, imaging, and reporting.- Automation: Create and maintain scripts and tools to automate device management tasks and improve operational efficiency.- Security Compliance: Collaborate with security teams to ensure device configurations comply with internal policies and industry standards (e.g., STIG, NIST).- Operational Excellence: Monitor and improve the health, performance, and reliability of device management systems, proactively identifying and resolving issues.- Stakeholder Collaboration: Work closely with cross-functional teams, including Networking, Identity Access Management, and Security, to deliver seamless device experiences.- Documentation: Develop and maintain comprehensive documentation, including SOPs, design documents, and operational runbooks.Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.A day in the lifeThe Kuiper Devices & Systems (KDS) team manages a global fleet of devices, ensuring security, compliance, and performance. Daily tasks include monitoring fleet health, addressing incidents, deploying updates, and refining imaging and provisioning workflows. The team manages MDM solutions like Intune, enforces compliance policies, and collaborates with stakeholders to address dependencies. They prioritize security, conduct regular audits, and remediate vulnerabilities to meet standards like FIPS and NIST. Focused on continuous improvement, the team enhances processes, documents workflows, and explores new technologies to optimize device management and user experience.About the teamThe Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, virtual, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper’s mission to connect the unconnected.BASIC QUALIFICATIONS- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience automating and configuring systems using the Desired State Configuration (DSC) in a large enterprise environment ...

Amazon seller fulfillment service drives Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.Key job responsibilitiesOn a “typical” day, System development engineers will Dive Deep to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss new approaches to automate operational issues. You'll become a master in supporting our org's platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's remarkable growth. You will measure your success and it will be visible.This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible, and that can only be done by having bright individuals who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Join Amazon's Global Logistics team and help revolutionize global commerce through cutting-edge EDI integrations and technical solutions. As a Tech Integrations Manager, you'll play a crucial role in optimizing inventory movement from overseas to our warehouses, shaping the future of global logistics. This role offers an exciting opportunity to work on innovative projects that have a direct impact on Amazon's global supply chain efficiency.Key job responsibilities- Lead the development and implementation of EDI integrations and technical solutions for global logistics- Manage cross-functional projects, balancing business needs with technical constraints- Anticipate bottlenecks, provide escalation management, and make strategic trade-offs- Ensure the scalability and reliability of systems that form the backbone of operational processes- Guide and mentor development teams in designing and architecting business software solutionsA day in the lifeAs a Tech Integrations Manager, you'll start your day collaborating with cross-functional teams to prioritize projects and address any urgent issues. You'll spend time reviewing EDI integration designs, providing technical guidance to your team, and participating in strategy sessions to align technology initiatives with business goals. Throughout the day, you'll be problem-solving, making data-driven decisions, and ensuring that projects stay on track. You'll also have the opportunity to explore and propose innovative solutions that can enhance Amazon's global logistics capabilities.About the teamThe Global Logistics team is at the forefront of reshaping global commerce. We support multiple geographies and drive initiatives that significantly impact Amazon's ability to move inventory efficiently across borders. Our team thrives in an entrepreneurial environment, embracing challenges and turning them into opportunities for innovation. We're passionate about leveraging technology to solve complex logistics problems and are committed to delivering solutions that scale with Amazon's growth.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in Engineering, Computer Science, or related technical field, or equivalent experience- 5+ years of Technical Program Management experience with related technologies- 5+ years hands-on experience building software solutions within current industry standard technologies- 5+ years of advanced EDI/XML integrations and communications knowledge- 3+ years' experience leading development teams to design/architect business software solutions- Proficiency in current web development technologies and service-oriented architecture- Advanced knowledge of business applications such as Microsoft Word, Excel, and Project- Excellent communication skills and ability to manage multiple priorities in a fast-paced environment- Track record of shipping software on time and understanding of software development in a team setting ...

At Amazon, we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon’s Reliability, Maintenance, and Engineering organization (RME) is hiring a Technical Infrastructure Program Manager focused on Design, Operational Integrity and Reliability Maintenance of HVAC systems. This individual will initiate and manage multiple programs and projects using effective time management skills and personal impact to drive complex activities across the organization. The Technical Infrastructure Program Manager supports all Amazon fulfillment business units and site types. This role will drive continuous improvement of HVAC systems and actively participate in the design and implementation of Improvement Strategies. The goal is to increase efficiency, uptime, and provide support to operational areas with an emphasis on short- and long-term reliability improvements.This role requires a dynamic individual who can independently manage complex technical programs, lead cross-functional teams, and drive our commitment to sustainability and operational excellence. Teamwork is an absolute must to accomplish our goals. You must be able to work within a team while both depending on, and driving others to accomplish goals for our customers. The candidate will lead with influence and work with internal teams as well as external suppliers, vendors, and consultants including utilities, manufacturers and contractors to align priorities and ensure the delivery of key milestones.The successful candidate will be a subject matter expert in their field, and possess a HVAC design, construction, or reliability maintenance background, coupled with an understanding of project/construction management. This individual will be relied upon to provide technical expertise to remote customers who need technical, operational, and commercial support. This position will require proficiency in the principles of airflow distribution, a deep knowledge of HVAC sequence of operations strategies and an understanding of building codes and standards across multiple geographies. This person will be able to undertake the challenges of sophisticated equipment platforms and demonstrate their ability to think broadly and strategically in aligning building equipment with the larger objectives of the business. Key job responsibilities• Develop, execute, and manage programs focused on the implementation of sustainable HVAC and mechanical system solutions across different business units.• Work independently to successfully deliver program goals, seeking guidance as needed and making connections to the right people or technologies as required.• Oversee the delivery of capital projects related to the HVAC, from scoping and design to construction and commissioning.• Collaborate closely with internal and external stakeholders, including technology providers, internal customers, business stakeholders, and vendors, to deliver complex/cross-functional projects.• Identify and drive improvements in HVAC and mechanical systems to increase energy efficiency, reduce environmental impact, and enhance performance.• Provide technical leadership on HVAC and mechanical system design, installation, operation, and maintenance.• Lead cross-functional teams, manage resources, and maintain project schedules and budgets.• Monitor, evaluate, and report on the performance and efficiency of HVAC systems.• Stay up to date with the latest sustainable technologies and industry trends and ensure compliance with relevant regulations and standards.• Review engineering designs & drawings, inspection and maintenance documentation and perform vendor audit for reliability, safety and regulatory compliance.• Develop, implement, and support preventative and predictive maintenance strategies for new and existing equipment.• Participate in/lead Root Cause Failure Analysis (RCFA) to identify root causes of complex and/or repetitive problems and put in place executable corrective actions.• Provide support for hazard evaluations and risk assessments to comply with applicable OSHA, EPA, and International Building Code requirements or methodologies.• Develop, monitor and refine asset maintenance strategies promoting value-added preventive maintenance tasks.• Analyze operational data, KPIs, OEE, etc. to identify gaps and areas of potential improvement.• Actively participate in design and implementation of Asset Improvement Strategies for systems to improve production and uptime.• Lead discussions to handle concerns and Requests for Information (RFIs). This will require technical knowledge, resourcefulness to navigate through internal and external resources, and a focus on customer satisfaction.• Travel up to 75%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor’s Degree in an engineering or relevant technical discipline.- A minimum of 3 years of experience in a HVAC design, asset management, operations, or reliability maintenance role in manufacturing, industrial warehouse, or commercial building environment.- Experience in managing multiple programs or projects, using effective time management skills and personal impact to drive complex activities across the organization.- Experience in design, operation or maintenance of mechanical HVAC systems, including Roof Top Units (RTU), CRAC systems, HVLS fans, exhaust fans, and other air quality and comfort control equipment.- Understanding of psychometrics, thermodynamics, heat transfer, and fluid dynamic processes and their relation to HVAC related applications.- Familiarity with building and or process heating/cooling load calculations to derive HVAC equipment specifications.- Familiarity with safety standards and regulatory requirements including international building code (IBC), National Electric Code (NEC), ASME, NFPA, and ASHRAE.- Experience, preferably in a supervisory, construction or project management role, in the installation of utilities and infrastructure in new construction and existing buildings.- Strong analytical and problem-solving skills.- High capability to adapt to tight deadlines, heavy workloads, frequent changes in priorities, and changes in the business environment. ...

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when they want it. We put innovation into action, working alongside our employees in the Fulfillment Centers to move billions of customer orders globally. AFT is creating the future of fulfillment, and we are looking for people with big ideas and the drive to see them at work in the real world. If you’re ready to innovate on a global scale, join us!When a human looks at a picture of an item, they can easily identify what the item is, if it is correct, or if it is damaged. Our team works on computer vision/machine learning solutions to do this automatically. We design develop and deploy large-scale systems to worldwide fulfillment operations. Our vision is to teach our systems to do what comes naturally to humans - identify items, describe them, and make fast, informed choices. Key job responsibilitiesIn this role, you will lead and coordinate to deployment of large scale systems to a variety of operational sites. You will manage internal and external stakeholders across engineering, supply chain, ergonomics, safety, installation, commissioning, operations, maintenance, and IT. You will be well-versed in all aspects of the systems you are responsible for, acting as a technical subject matter expert in support of cross-team collaboration efforts. You will track and report to the executive audiences. As a Sr TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop plans, schedules and documentation to satisfy complex integration requirements and deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.Quality -AFT’s Quality team drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction.AFT Quality Hardware team builds computer vision/machine learning systems that collect and process image and sensor data to make decisions impacting correct fulfillment. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3+ years software or hardware system design experience ...

Amazon ATS Product and Tech team is seeking an experienced Sr. Technical Program Manager for our team. Amazon teams and systems create a complex ecosystem with coordination challenges for large initiatives. As the Sr. TPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation challenges of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.A successful candidate will also demonstrate:- High attention to detail- Ability to think strategically and execute methodically- Demonstrated ability to influence management- Ability to work in a fast-paced environment where continuous innovation is desired- Committed to learning and expanding professional and technical knowledge- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases- Ability to clearly communicate data insights to others- Willingness to roll up your sleeves and do whatever is necessary; owner mentality- Demonstrated ability to dive deep in understanding the product and our businessBASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Do you want to play a crucial role in the future of Amazon's retail business by building data analysis systems that enable data driven decision-making at the largest scale possible?The Promise team sets the expectation of when customers’ items will arrive. The delivery promises we make are key drivers of customer behavior and influence the short and long-term profitability of Amazon’s global retail business. We serve as the interface between customer expectations and Amazon's industry-leading fulfillment capabilities. We are part of the Supply Chain Optimization Technology (SCOT) Group that develops and manages systems that optimize inventory acquisition and placement, so products are available for fast delivery. (For more information on SCOT, see this short video: http://bit.ly/amazon-scot.) Successful members of the Promise team are customer obsessed, flexible, and collaborative team players who enjoy working across functions and organizations to solve problems and get results. They ask hard questions and build solutions that provide the critical business insights needed to influence decision-making across retail and operations teams. They find timely answers buried in large data sets and complex systems, identify root causes, and get their hands dirty building data systems and sharing insight.The Promise Insights team is seeking a Technical Program Manager to drive cross-team collaboration for root causing and remediating direct customer-facing issues. You will work directly with Business Intelligence Engineers and Software Engineers to understand the data and the underlying system architecture in order to explain both the What and the Why for behavior customers are experiencing. You will respond directly to VPs and SVPs with analysis and action items (generally from multiple teams) and then track and drive completion of action items that will improve future CX. As such, writing ability is extremely important for this role. Key job responsibilities- Develop and maintain realistic schedules allowing the teams to perform agile design, development, testing, and execute frictionless production launch. Ensure there is continuous buy-in and commitment from all participating teams, and that internal slowdowns, incidents, and other impactful events are communicated in a timely fashion.- Negotiate with product and engineering teams to align funding and scheduling of the associated technical work to fit the timeline. Build a staffing schedule, propose and secure temporary funding if needed. Align the milestones of the schedule with schedules that teams participating in the program can commit to. Modify the timeline as necessary.- Proactively monitor and interview team leaders for risks and handle changes early. Create proposals to work around limitations, negotiate the final schedule with program owners, including up to S-team leadership.- Create mechanisms for recurring schedule check-ins. Determine and surface risks, and secure committed mitigation strategies. Cast a broad net to ensure that milestone rollouts are not conflicting with parallel programs. Serve as first point of contact to external program stakeholders, provide timely and proactive updates, and create compelling and accurate narratives describing what is being built, when, for what reason, and with what expected outcomes. Maintain documentation and momentum. Answer high level technical questions about business requirements or integration requirements from internal or external stakeholders.About the teamPromise Insights team manages various critical services for customer delivery promise to improve our ability to analyze, understand, forecast, and modify promise behavior with a predictable result. The team owns the Promise data pipeline which captures relevant data from Promise services; Promise Analytics Platform and Web tools like Promise Viewer provide meaningful insights to stakeholders (PMTs, RSs, BIEs, Economists, and SDEs) for data-driven decision-making. We also use that data to run simulations to help answer business-critical questions; e.g., what is the impact on delivery promises and Amazon business if we had infinite inventory in every warehouse? Simulation plays a key role in enabling teams to achieve their business goals by identifying and sizing opportunities for increased profitability through cost savings and customer experience improvements. Simulations also provide insight into promise speed variants and the factors that impact them.The team is currently focused on evolving our capabilities into platforms that can be used across the company as well as expanding our Tools to not just present existing data, but to analyze that data against other systems to preemptively answer questions around what caused deviations in expected behavior.BASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience writing high-level summaries for review at the Executive level. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems.AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers.Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesKey job responsibilitiesThe primary responsibilities for a Technical Writer include:· Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.· Write and edit knowledge center content used to communicate with external customers to resolve issues.· Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.· Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.· Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.· Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.· Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.· Manage all aspects of the documentation process—from planning to content maintenance.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS· Bachelor’s degree from an accredited university or have equivalent industry or military experience.· 5+ years as a technical editor or writer of technical documentation.· Experience applying and updating style guides for multiple audience types.· Experience working in Content Management Systems and structured authoring environments. ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA or Dallas, TX who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences.As part of the global AWS Support team, you'll work with other Technical Writers, AWS builders, and subject matter experts to create and revise public facing documentation for guides across multiple AWS services. You will also contribute to the development and management of content strategy, reviewing key metrics to ensure the availability of high-quality content, and collaborating with AWS builders to review and revise content.Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS service teams to optimize and maintain public-facing user guides, developer guides, onboarding guides, and API documentation while maintaining a high bar for quality.• Triage user feedback and take action to prioritize feedback.• Work directly with development teams and AWS Support stakeholders to produce world-class content.• Create and maintain integrated help content on the AWS service consoles and review public-facing error messages.• Work with internal and external stakeholders to conceptualize and develop content that strengthens the AWS brand.• Create, maintain, and edit content for a global and technically diverse audience. • Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.• Use metrics to identify underperforming content and develop plans for improvement.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.A day in the lifeOur success at AWS hinges on providing unparalleled support to our diverse customer base. The content that guides our customers through their journeys with AWS services is critical. You will work with AWS service teams to create content that is clear and actionable, and meets the high standards for AWS documentation. You will monitor internal and external feedback to drive insights into improving content performance and strategy. And, you will provide feedback to the service teams for new features, error messaging, console strings, and user guide content to improve AWS services. Your work empowers millions of users to solve complex problems, and directly contribute to the success of AWS customers.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS• Bachelor’s degree in English or related field, or have 5+ years equivalent industry or military experience.• 5+ years as a technical editor or writer of technical documentation.• 5+ years of delivering content publication plans or managing multiple projects. • 3+ years using XML for web content. • 3+ years using Git for version control. ...