Bellevue

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.The Sr Mgr, Strategy & Planning will work in a fast-paced, dynamic environment and communicate business conditions and decisions effectively with stakeholders across multiple groups and levels. In this role, a Sr. Manager will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large scale influence. This role is a blend of long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the network. The end goal of this role is to answer the question of how we can expand Hub Delivery to our customers in a safer, faster, more efficient, and more cost-effective manner.Key job responsibilities- Lead long-term, and Mid-term network planning and process standardization.- Define the best Network Topology solution by leveraging on optimization tool sets to find answers for critical strategic questions such as how many facilities to build, what kinds they should be, where to put them, how to expect them to operate in the larger context of AMZL, and how to connect them in our transportation system.- Actively work to remove bottlenecks. Create scalable mechanisms and best practices. Use network planning knowledge to influence future tools and features enhancement.- Communicate and drive long term initiatives. Proactively identify gaps and opportunities. Manage various planning cycles (3YF/OP1/OP2) timelines and deliverables.- Lead projects for cross-functional teams focused on the delivery of new features and tools service that meet cost optimization and delivery experience maximization goals.- Proactively identify gaps and opportunities in the process/solution by performing continuous benchmarking with developed countries network.- Drive clear, precise, and regular communication with stakeholders to include ongoing project/program status via monthly and quarterly planning reviews.BASIC QUALIFICATIONS- 7+ years of team management experience- 5+ years of supply chain experience ...

The Amazon supply chain team is looking for an Operations Engineer to support the Amazon Extra Large (XL) FC Capacity Planning team. This individual will be responsible for designing, managing and executing the next generation of XL fulfillment center processes, equipment, and operations. This is a unique opportunity to own new innovation projects that will advance our heavy/bulky business. We are looking for a passionate hands-on leader with technical and analytic experience, with strong background in warehouse design and/or equivalent in manufacturing, production or distribution environments who can effectively innovate on behalf of the customer in a fast-paced environment. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our technical single threaded leader technical contact for your projects until the concept is handed over to our Worldwide design team. You will oversee the process from end-to end making sure the designs adhere to the expected concept, which gets completed, approved, and eventually hand-off to our GES Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that design is delivered as per the Building Requirement Specifications. Your projects may include green-fields, brown-fields, and retrofits, including highly automated fulfillment centers, cross-dock facilities, and transportation centers. Your projects will be a variety of template-based and designed-from-scratch. Up to 15% travel required. Key job responsibilities - Drive standardization, documentation of core design and process elements for scalable network growth across the worldwide AMXL business using strong process management and Lean principles - Drive implementation and adoption of new design innovations across multiple regions - Identify innovations and perform experiments to create processes that increase customer value; determine root causes of "defects" in performance through deep dive data analysis and decomposition and process observation - Own and deliver on post-launch reviews and customer feedback, and incorporate feedback into future project plans - Collaborate with counterparts in other functional areas as required (S&OP, Operations Integration, Transportation, Sort Centers, Delivery Stations, Site Launch, Procurement, etc.) in support of network initiatives - Define the project objectives, analyze data and drive improvements that are quantified with metrics - Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources - Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order - Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) - Solve problems and proactively identify and mitigate risks (before they become roadblocks) - Work with program managers, business leaders and executive team to communicate and impact critical business initiatives - Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects - Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers A day in the lifeThis role is very dynamic and not single day is the same. A typical day will include working towards long term team goals and adhere to planning cycle timelines to make sure all deliverables are met. The day will be focused on deep dive data, coming up with design improvements and PM design initiatives to get stakeholder alignments. About the teamYou will be part of AMXL (Heavy bulky) Fulfillment Center (FC) and Cross Dock Design team which works on long term capacity requirements and develops design concepts to improve efficiency and optimize the overall fixed cost for our FC network. BASIC QUALIFICATIONS• Master's degree in Engineering (Mechanical, Industrial, Supply Chain, Design) or Bachelors degree with 8+ years of experience in related field, or 5+ years Amazon experience in similar space. • 5+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related• Experience must involve ownership/management of engineering design projects.• 5+ Experience using business/technical software like MS Excel, MS Project, and CAD software.• 3+ years experience in using data analytics and visualization tools (Quicksight, Power BI, Tableau etc) ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. The Amazon Extra Large (AMXL) Long-Term Planning team is looking for a Design Engineer Manager to lead the AMXL Engineering team. The Sr. Design Engineer is responsible for designing, managing and executing the next generation of XL building designs, processes, equipment, and operations. This is a unique opportunity to own new innovation projects that will advance our heavy/bulky business. We are looking for a passionate hands-on leader with technical analysis experience, with strong background in warehouse design and/or equivalent in manufacturing, production or distribution environments who can effectively innovate on behalf of the customer in a fast-paced environment. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept to execution. You will be our technical single threaded leader overseeing the end-to-end process making sure the designs achieve the desired outcome. You’ll support that team to ensure that design is delivered as per the Building Requirement Specifications.Your projects may include new buildings and retrofits. Your projects will be a variety of template-based and designed-from-scratch. Key job responsibilities- Drive standardization, communication, documentation, and adoption of core design and process elements using strong process management and Lean principles.- Identify innovations and perform experiments to identify root causes of "defects" in performance through deep dive data analysis and decomposition and process observation.- Own post-launch site visits, reviews and customer feedback, and incorporate feedback into future project plans.- Collaborate with counterparts in other functional areas as required in support of network initiatives.- Work autonomously in an ambiguous environment, seeking to understand business problems.- Partner with teams across the business and beyond to source, allocate, and coordinate resources.- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects.A day in the lifeYou will act as the Single Threaded Leader (STL) and be the primary engineering and design resource for external/central teams. You will attend relevant WBRs, MBRs, CAR and Site meetings and support with relevant content as needed. You will support white papers on each project, outlining the business case with financial justification.You will have the opportunity to collaborate with internal AMXL teams to improve the business. You will actively seek out discrepancies to identify gaps in information and resolve by addressing the root cause. Up to 20% travel required. About the teamWe own the Design solutions for the AMXL E2E network including Cross Docks (IXD), Fulfillment Centers (FC), Sort Centers (SC) and Delivery Stations (DS). The role drives strategic capacity and design initiatives to remove end-to-end supply chain bottlenecks, leads the entire design lifecycle from concept to execution, iterates through continuous improvements, and leads engineering for building launches and retrofits. We develop complex Building Requirements Specifications (BRS) with design concepts to meet the long-term customer demand requirements. Additionally, we drive standardization and documentation of core design elements, own post-launch reviews, and own capacity management for the end-to-end network.BASIC QUALIFICATIONS- 5+ years of large scale project management experience, with a focus on continuous improvement, lean principles and process standardization - 5+ years managing a design or engineering team- Completed Bachelor’s Degree in Engineering field or equivalent from an Accredited University - Experience at intermediate level with CAD, Revit, BIM 360 or other design programs- Experience with mathematical process modeling - Experience with data analysis including use of SQL, Python. - Experience with dealing with complex huge data sets and creating pivot tables, developing dashboards in QuickSight, Tablue or similar products. - Up to 20% travel required ...

Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead the Claims Program charter for our org. We are looking for a talented individual who is able to work in an ambiguous environment, manage multiple stakeholders; and lead initiatives to improve Claims Experience and reduce abusive behaviors. You will have a detailed/analytical mindset as well as think big attitude and will be responsible to liaise with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams. You will be a natural self-starter who is comfortable working with data, driving complex cross-functional Programs and will have a strong management and analytical skills, and be an effective communicator.As a Sr. Program Manager, you will own the WW execution for growth of the Program Charter. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership in a matrix environment. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic, fast-moving environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.Key job responsibilities• Manage the program charter by driving strategic initiatives for growth and quality improvement.• Build and manage relationships with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams.• Dive deep into claims data to analyze trends, identify patterns and areas for improvement • Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams.• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review.• Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented.About the teamAmazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. We are looking for a Senior Program Manager for the DSP Quality and Experience team in Last Mile. This team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver improved DSP quality and experiences through the creation of new programs, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations? What challenges do DSPs experience with our programs and products? How do DSPs effectively manage their costs? How do we scale these solutions across thousands of DSPs, hundreds of stations, and dozens of Business Coaches? Job Responsibilities: - Partner with cross functional stakeholders to drive a culture of consistent improvement - Identify, develop and improve strategies for the DSP onboarding and training process - Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners - Collaborate on decision-making, building trusting relationships centered on our DSPs and customersThis role will involve working flexible with hours and travel (approximately 15%-30% on average depending on business projects). BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in HR shared services, IT services, operations and/or compliance ...

Do you see compliance as a business enabler? Do you have a passion for cutting edge technologies and complex problem solving? Do you enjoy building innovative compliance solutions? Are you passionate about creating the future of trade compliance?Amazon is looking for a Senior Trade Compliance Program Manager who will be responsible for managing and supporting the Prime Air Trade Compliance program. In this role, you will be responsible for working across a number of geographies to support the Prime Air business. You will work closely with other Trade Compliance professionals and the Prime Air business to drive export operations to ensure ongoing compliance, as well as a strategy for anticipating growth and strategic requirements globally. You will develop, implement, and communicate best practices and processes for ensuring export compliance across hardware, software, technology, services, and people, and will ensure rhythms of control to ensure timely and consistent review and timely approvals for compliance. You will act as a leader who can prioritize well, communicate clearly, and have a consistent track record of delivery. You can handle multiple competing priorities in a fast-paced environment while working with multiple stakeholders to develop and scale the program in this region of the world. You will be able to help create solutions to meet your program goals. The successful candidate will be responsible for export classification, international shipments, and software and technology exports and other strategic projects by working with internal business units and be an innovative compliance leader experienced in diving deep into complex problems and develop requirements for new compliance solutions. The candidate will leverage strong subject matter expertise, a passion for new challenges, be creative, self-directed and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional teams. The candidate must possess strong analytical skills and be comfortable working autonomously in a highly demanding and often ambiguous environment. The position requires an individual with strong attention to detail and exceptional organizational skills.Key job responsibilities• Work with Amazon’s Global Trade Services (GTS) team to execute strategy, drive and enforce global import/export standards, processes, operations, and seek automation opportunities and leverage technologies• Provide high judgment and subject matter expertise on US and non-U.S. export control regulations, particularly in the international shipping domain.• Advise Prime Air on trade requirements across tangible and intangible exports • Drive scalable business solutions with Prime Air stakeholders, including Engineering, Supply Chain, Logistics/Transportation, Tax and other business teams to ensure compliance with Global Trade Regulations• Build and manage an export compliance program, including managing deemed exports, technology control plans, export classifications and support import/customs compliance • Develop and conduct international trade training at all levels of employment throughout the business• Monitor regulatory changes related to import/export regulations • Manage metrics for management reporting• Create and implement control mechanisms to meet business goals and compliance requirements• Own leadership communications to stakeholder teams A day in the lifeAs a Senior Trade Compliance Program Manager, you will work with stakeholders across Prime Air including engineers, TPMs and other PMs to support their cross-border shipments and lead trade operations. In this role, the candidate will drive and scale the export compliance program through development of agile, effective, and efficient processes that enable compliance in a dynamic, fast paced environment.About the teamGlobal Trade Services (GTS) empowers customers, vendors, sellers and internal partners to efficiently move compliant and safe products, technology, and software across borders. We build import/export solutions to place the right products in the right destinations at the right time and cost. We expertly navigate increasing regulatory compliance complexity to mitigate risk, increase predictability and earn trust with external stakeholders.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Workplace Health and Safety (WHS) is hiring a Strategic Initiative Manager to join the WHS Global AMXL team. This team owns measuring, reporting and improving on the health and safety of employees across AMXL. The WHS strategy team works across AMXL to develop cohesive strategies and share executive reporting on our health and safety performance as a business unit. WHS is looking for a strategic thinker with written and verbal communication skills and organizational experience to fill this position.Key job responsibilitiesA strong candidate should have experience and interest in: 1. Being a leader in improving health and safety at Amazon. 2. Take part in large, cross-functional planning and strategy workstreams. 3. Thinking big about operational strategies and regularly presenting to VP level leaders. This leader will own multiple monthly, quarterly, and annual reviews with leadership covering strategic level topics. 4. Improving internal practices for sharing and visualizing data. 5. Driving execution to published plans across multiple business groups. 6. Contribute to planning calendars. Responsibilities include coordinating 1-5 year plans for WHS, publishing strategic planning documents including OP plans, creating regular Steam and board level reporting. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Devices and Services Trust and Privacy (DSTP) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services (D&S). DSTP offers horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We build customer-facing capabilities that provides customers with control and transparency and reducing privacy risk, while enabling partner teams to innovate with appropriate guardrails for content moderation, privacy, accessibility, and trust.The DSTP team is seeking an experienced privacy and security engineering leader to join the Privacy Risk & Incident Management team. In this role, you will be expected to identify and prioritize privacy and trust risks across D&S; drive tracking, treatment, and reporting of these risks; and hold owners accountable for implementing solutions in appropriate time frames to mitigate risks. You will partner closely with our builders, legal, PR, marketing, security, and product, engineering, policy, and ops teams across DSTP to ensure a cohesive and comprehensive privacy incident response strategy for our devices and services.We are looking for a leader that's highly passionate about privacy and security and raising the Incident Response bar. Ideally you have a track record of delivering high-quality technology solutions and services in a hyper-growth environment where priorities shift quickly. You should know how to prioritize, communicate clearly and compellingly, and understand how to drive a high level of focus and excellence with a strong team. Devices & Services in general, and Privacy Incident Response in particular, operates at very large scale and demands high standards, so a passion and discipline around security/privacy and delivery is critical. A high level of ownership and accountability is a must.Key job responsibilities* Provide strategic leadership and direction for the privacy incident response engineering team to ensure effective and timely detection, response, and mitigation of privacy and trust incidents.* Own and support the design, development, implementation, and maintenance of DSTS’ privacy incident response infrastructure, tools, and processes.* Assess privacy risks, establish mitigation strategies, and work with our builders, stakeholders, partners, and peer teams to develop technical roadmaps for incident response capabilities.* Define Kingpin goals, provide coaching, and foster a culture of innovation and collaboration.* Drive creation of mechanisms from a security, privacy, quality, and speed perspective that enable DSTP to scale.A day in the lifeThis is an inherently cross-functional and organization-spanning role, where you will work with lawyers, business leaders, and engineers to identify problems, understand constraints and tradeoffs, and drive buy-in for technical solutions which integrate with, and improve, existing processes. You will pragmatically balance the need for short-term fixes with a long-term vision. You will write documents which clearly document the reasoning behind decisions, and raise the bar for your team around structured decision-making. You will dive deep to discover root causes and patterns, in order to propose new systems and tools. You will earn trust across the Devices & Services organization in order to drive operational and engineering excellence.About the teamTrust Fundamentals (TrustFun), which is a part of DSTP, is a “horizontal” organization responsible for building technologies, programs, and services at Amazon scale that instill and grow customer trust, create mechanisms to confidently attain existing and ever-evolving regulatory objectives, and ensure the efficiency and effectiveness of our business partners and stakeholders to meet their trust obligations without disruption — in that order of priority. The scope of our organization is any solution, privacy policy and promise that is intended to be uniformly adopted and used across all D&S organizations, i.e., creating a fundamental trust platform that supports all of D&S. Our team is dedicated to supporting new members. We have a broad mix of job families, experience levels and tenures, and are building an environment that celebrates subject matter expertise, collaboration, knowledge sharing, and mentorship.BASIC QUALIFICATIONS- Bachelor's degree- CCSP (Certified Cloud Security Professional) or CEH (Certified Ethical Hacker) or CFR (CyberSec First Responder) or Cloud+ or CySA+ (CompTIA Cybersecurity Analyst) or GCED (GIAC Certified Enterprise Defender) or GICSP (Global Industrial Cyber Security Professional) or PenTest+- 7+ years experience with high volume workflow processes, procedures, and managing the status of privacy and security incidents and risks through regular updates. ...

Workplace Health and Safety Technical Solutions Team is seeking a Sr. Process Safety Engineer. This role will lead strategic initiatives and business partnerships globally. This role will carry the engineering vision and strategy to drive consistency in implementing and managing our process management safety risks across WW Operations with particular focus in hydrogen fuel use and associated safety risks. This role will functionally partner with all engineering teams to drive a systematic approach to address risk identification, mitigation, and management of safety solutions. Role may require travel approximately 50% of the time (domestic and global). Responsibilities include, but are not limited to: - Providing process safety leadership to all Amazon business units regulated by Amazon and determine if potential projects are safe/acceptable within Amazon’s risk profile. - Creating tools for compliance with Occupational Health and Safety Administration (OSHA) Process Safety Management (PSM) requirements including Process Hazard Analysis (PHA) for inspection, analysis, identification and prioritization of potential process hazards as well as other safety requirements with be required. - Evaluation of process safety risk and recommending controls, coordinating the development of Process Safety Information, and serving as point of contact for, and collaborating with, internal and external stakeholders and technical resources on control solutions. - Training, coaching, and mentoring others involved in process safety improvement activities including developing and providing training on process safety topics and developing and reporting process safety leading metrics and best practices is also required. - Leading and/or participating on incident investigations that are related to PSM, risk assessment teams, and EHS self-assessments and/or audits is a job responsibility. - Supporting site wide Workplace Health and Safety (WHS) programs, systems, and processes including a willingness to be on-call for emergencies is needed. Key job responsibilitiesAttributes we look for in a candidate: - Demonstrated ability to be flexible, adapting the approach to meet the needs of customers, business and program stakeholders, and engineering teams involved - Able to think big, insist on high standards and deliver results - Ability to self-manage priorities and deliverables. Flexible in responding to changing demands, goals, timelines, and priorities - Ability to collaborate and lead in a flexible, detail-oriented, fast-paced team environment in a changing and growing organization - Ability to interact in a positive and professional manner, excellent critical thinker with problem-solving skills, think big and insist on highest standard while having the ability to work cooperatively in a team settingA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamOur Mission: The Global PSM team’s mission is to ensure the safe design and reliable operation of facilities that contain or use Highly Hazardous Chemicals (HHCs). Our mission is to provide the necessary support so Amazon can achieve the 2040 Climate Pledge responsibly and in a manner that safeguards the safety of our associates and the community at large. Program Strategy: the team focus is on building a safety program that reduces the HHC risks at Amazon to as low as reasonably possible. To do so, we are working to establish process safety frameworks in four important aspects of HHC processes:Technology – Process Safety Information, Process Hazard Analysis (PHA), Safe work practicesFacilities – Mechanical Integrity, Pre-Start-up Safety Reviews, Management of Change (MOC)Personnel – Process Safety Training, Process Safety Incident InvestigationsAudit and Assurance – Monitor program performance and maturationBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Bachelor's Degree in Process Safety, Chemical Engineering, Advanced Safety Engineering and Management or equivalent ...

At Amazon, we are constantly working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon's Grocery Robotics and Automation Systems team is seeking a proven technology product management leader (Sr. PMT) to lead the our Machine Reliability Experience (MRX) and Launch Readiness Experience (LRX) software program. The MRX and LRX are crucial to our success at Grocery Robotics and Automation Systems as we prepare to scale our automation solutions across the Amazon Grocery Fulfilment Network. The Sr. PMT will partner with business and engineering teams across Amazon to identify opportunities to reduce our deployment time to market and reduce our unplanned time post-launch. Leveraging these opportunities, the role owns developing the roadmap of innovation that aims to build a comprehensive software suite through the entire deployment and launch journey, while guiding the evolution of our technical architecture to turn the headwinds of today into the core capabilities of tomorrow. Key job responsibilitiesAs the Sr. PMT, your responsibilities will include:• Drive feature launches including working with business development, marketing, leadership, customer support, engineering, UX, operations, solution architects, and other product management team members• Own and define the feature design and technology approach, managing tradeoffs and dependencies with key stakeholders• Understand market trends and build business cases for new product opportunities.• Dive deep into customer feedback to represent the voice of the customer to the engineering team and other stakeholders• Ability to establish and monitor business metrics to drive the team’s progress toward goals• Review with stakeholders status, progress and results of projects• Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.• Maintain a feature backlog. Make requirements trade-offs for short-term and long termAbout the teamThe Grocery Automation and Robotics Systems Team innovates, designs, develops, and integrate automation solutions to reduce cost and time to serve, while improving customer and employee experience for our Grocery operations. Our road map focuses on systematically improving every aspect of the Amazon’s Grocery operations from: associate experience, safety, costs, storage, throughput capacity, speed, flexibility, scalability, sustainability, operational performance and reliability. Our team members possess deep design experience and innovation skill-sets in these technical areas. We work closely with internal partner teams in all geographies to align priorities, eliminate duplication or waste. Our solutions are extremely cost effective, driving Customer value and experience. The team provides oversight and approvals for project technical feasibility, design and realization.BASIC QUALIFICATIONS- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 5+ years of end to end product delivery experience- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Passionate about solving hard problems? Want to help Amazon achieve the trifecta of fast speeds, low costs, and better environment?Here's an opportunity to transform how Amazon moves packages through its network by optimizing and automating trailer positioning. Our team is developing complex optimization andmachine learning algorithms, so that we have the best forecast for Middle Mile movements. We lower costs and reduce CO2 emissions.We are looking for a Sr. Product Manager-Tech to tackle product challenges, to solve concrete real world problems, and to build innovative solutions in a fast paced environment working with smart, and passionate software developers and research scientists.To date, you will have successfully worked in a technology environment, developing products that automate processes or providing users with experiences they love. You are able to synthesize a variety of needs, and translate them into tools and intelligence that solve specific pain-points. You actively contribute to product design decisions, are innovative, uses the power of data and are laser focused on measuring and improving the success metrics of products you own. You are adept at working across cross-disciplinary teams, making hard prioritization choices, and ensuring complete visibility of your product roadmap to stakeholders.Key job responsibilitiesDefine 3 year product vision for a collection of product areas.Gain VP-level alignment on product vision.Define the feature sets, business requirements, measures of success, and roadmap for your products.Learn from user feedback, metrics, and other data sources to craft improvements and ensure we are building the right features over time.Make prioritization decisions and own trade-offs between user needs, product quality and development effort.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

WHS (Workplace Health & Safety) is seeking a Sr. Product Manager - Technical to lead an important product for our global safety operations. As a Sr. PMT for Amazon’s WHS Data-Tech organization, you will play a vital role in inventing, simplifying, and scaling the work of the Amazon’s technology products that have a tangible impact on safety of the global workforce. We seek a product leader who can manage large, cross-functional technology programs and projects. In this role, you will be responsible for managing multiple sub-teams in technology and sciences, that delivers critical health and safety capabilities that requires coordination with multiple technology and operational teams worldwide. You will lead a group of managers who lead teams of technical product managers, developers, data engineers, and data scientists to provide products and services that will deliver insights and improve the safety processes of WHS worldwide.The right candidate will possess a strong product and technology background. You must be able to thrive and succeed in a challenging entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr PMT, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex products and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Key job responsibilities• Product Management: Leveraging your strong foundation in product management concepts and methodologies, you will deliver on the product strategy, road mapping, and prioritization of features for safety products and solutions.• Unified user experience: identify user needs by conducting user research, onsite visits, and gathering feedback Voice of Associate mechanisms. Work closely with program and engineering teams to build a unified user interface to streamline user experience.• Communication and Collaboration: Communicate product visions, goals, and requirements to diverse stakeholders, including Program, Ops, Tech and Finance teams. Facilitate collaboration among cross-functional teams to ensure smooth product development.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWHS Data-Tech's charter is to deliver technology solutions and data insights that help reduce workplace risks and injuries at Amazon. Our customers are Worldwide (WW) Operations and the WHS organization. The technology solutions landscape for WHS Data-Tech IN includes web applications built using native Amazon Web Services (AWS) technologies and device-software hybrid solutions that leverage generative artificial intelligence (AI), computer vision, sensors and Internet of Things (IoT1) technologies. Additionally, the team conducts scientific research and modeling to generate safety insights and provides analytical solutions, ranging from senior leadership deliverables to individual business unit specific reports. BASIC QUALIFICATIONS- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of end to end product delivery experience- Bachelor's degree in engineering, finance, science, analytics, and business management ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.The Amazon Display Protocol team in AWS End User Computing is looking for a talented and passionate senior technical product manager to help us develop and grow our portfolio of products and technologies, and change the way people use interactive graphics applications in the Cloud!We are developing state of the art, low-latency remote display protocol. Our products provide to end users a secure and efficient way to get access to the graphical interface of a remote desktop or application that resides in the cloud or in a data center using different types of client devices and over varying network conditions.AWS services such as Amazon Workspaces and Amazon AppStream 2.0, as well as many customers around the world, including Netflix, Volkswagen and LG Electronics, leverage our technology to remotely interact with applications, running on EC2 or in their data center, using a range of end-user devices such as desktops, laptops, Chromebooks or thin-clients.You will be part of a distributed team with members both in the US and Italy. This position is for candidates who would like to join our team in Bellevue, WA. Given the distributed nature of the team, you may be asked to visit our team in Italy occasionally when conditions permit. There will also be opportunities to represent your product at major international/domestic conferences. Preferred qualifications* Experience with remote display protocols, such as Microsoft Remote Desktop and VNC* Experience with End User Computing products and services * Entrepreneurial spirit with track record for delivering results in fast-moving environments * Experience working with a diverse and geographically distributed teamKey job responsibilitiesYou will be part of an international team building technologies and products such as NICE DCV (https://aws.amazon.com/hpc/dcv). As a Sr. Product Manager - Technical/External Service, you will own portfolio strategy, product definition, feature prioritization, messaging, pricing, adoption, customer interaction, sales enablement, and team development. You will work with stakeholders across AWS as well as outside of Amazon, including lighthouse Fortune 100 and 500 companies using our products.A day in the lifeThis is a high visibility and high impact role. Every day you will have to balance your efforts among working closely with engineers to find innovative solutions for satisfying interesting customer needs, defining new product features, collaborating with our go-to-market teams to drive adoption, interacting with customers and partners, and representing our products and the team in front of all levels of AWS leadership. Either way, there will always be something new to learn. We ask you to be highly passionate, motivated, and willing to make a significant contribution to our team. Your talent and passion can make a big difference.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of working as a Technical Product Manager experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Bachelor's Degree in Computer Science or similar, or comparable years of experience ...

AWS Solutions is a new organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The AWS Solutions organization includes services such as Customer Engagement (Amazon Connect, Amazon Pinpoint, Amazon SES), End User Computing (including Amazon Workspaces, AppStream, etc.), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.To be successful in this mission we are looking for a passionate and experienced Sr. Technical Product Manager to define and help accelerate the product development and business growth of Amazon AppStream 2.0. AppStream is a fully managed application streaming service that provides users with instant access to their desktop applications from anywhere. You will own the product strategy, roadmap, business, and execution. You will listen to and represent customers – from the world’s largest enterprises to high-growth startups - in order to deliver best-in-class global services and capabilities. You will be hands-on with your engineering teams and work closely with senior leadership as well as both internal and external partners. You are an owner, builder, and enabler, working with leaders across UX, Engineering, Business Development, Sales, Solutions Architecture, and Finance. You will develop and drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading web-scale software services, a proven understanding of SaaS applications, and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard, have fun, and make history.Key job responsibilitiesYou will be part of an international team building technologies and products such as Amazon AppStream. (https://aws.amazon.com/appstream2/). As a Sr. Product Manager - Technical/External Service, you will own portfolio strategy, product definition, feature prioritization, messaging, pricing, adoption, customer interaction, sales enablement, and team development. You will work with stakeholders across AWS as well as outside of Amazon, including lighthouse Fortune 100 and 500 companies using our products.A day in the lifeThis is a high visibility and high impact role. Every day you will have to balance your efforts among working closely with engineers to find innovative solutions for satisfying interesting customer needs, defining new product features, collaborating with our go-to-market teams to drive adoption, interacting with customers and partners, and representing our products and the team in front of all levels of AWS leadership. Either way, there will always be something new to learn. We ask you to be highly passionate, motivated, and willing to make a significant contribution to our team. Your talent and passion can make a big difference.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of working as a Technical Product Manager experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Bachelor's Degree in Computer Science or similar, or comparable years of experience ...

Do you have a passion for setting the strategic vision and building new customer-facing experiences that are used by millions? The Recipient Experience team is hiring! We build experiences for the site and mobile app to provide customers with effortless order management, tracking, and agency over their orders. Throughout the customer experience, we also make it easy for customers engage with their past purchases, repurchase, and discover new products. We are seeking an experienced Senior Product Manager to help us raise the bar on delivery convenience. You will be responsible for personalizing the post-purchase delivery tracking and exceptions experience to drive engagement and build long-term customer trust. This role will reinforce the value of shopping with Amazon by helping customers a hassle free post purchase order tracking/management experience. You will: - Own development and communication of the long-term vision and goals - Define customer requirements and use case prioritization - Own the test and learn roadmap and be responsible for business results - Coordinate with design teams, technical teams and other business stakeholders across the company to launch innovative new features and programs, and to improve customer engagement with our existing world-class delivery tracking - Monitor and react to customer needs and feedback, constantly improving and expanding the experience Candidates should have strong customer focus and business judgment, and be skilled at breaking down complex, high-level ideas into executable features and distinct phases. The ability to influence cross functionally at all levels will be critical to success in this role. Key job responsibilities- Innovating on behalf of our customers- Managing the product life cycle from strategic planning to tactical execution across multiple lines of businesses- Ownership of the product suite and its business expansion, measures of success, and roadmap for your products- Prioritizing engineering work while balancing the requirements of customers and stakeholders- Evangelizing the product both internally and externally- Working with key stakeholders in the company to identify and drive product solutions to support business expansion, associate experience, and internal business and tech customers- Defining product strategy and requirements based on an intimate knowledge of the customer and technology- Establishing product goals and reviewing success metrics to achieve commercial successA day in the life-Innovating on behalf of our customers-Managing the product life cycle from strategic planning to tactical execution across multiple lines of businesses-Ownership of the product suite and its business expansion, measures of success, and roadmap for your products-Prioritizing engineering work while balancing the requirements of customers and stakeholders-Evangelizing the product both internally and externally-Working with key stakeholders in the company to identify and drive product solutions to support business expansion, associate experience, and internal business and tech customers-Defining product strategy and requirements based on an intimate knowledge of the customer and technology-Establishing product goals and reviewing success metrics to achieve commercial successBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Do you have what it takes to join one of the most exciting teams at the world's most customer-centric company? Then come soar with the Air Science & Tech team!Air Science & Technology (AST) is building all the science and technology products, models, and software for Amazon Air. We're looking for an entrepreneurial, independent, results oriented, invent and simplify-loving Senior Product Manager - Technical. This person will be responsible for creating the multi-year vision for a few of the technical products that will power Amazon Air’s growth, defining features for the products, understanding the customer needs and values, and working with product development teams to drive of features and deliverables. This role will involve engaging with stakeholders, research scientists, software development teams, and operations teams and our air/ground partners to derive requirements and come up with product vision, and road map. This will include defining the key product modules and associated technical architecture across internally-developed software and science, existing Amazon and fulfillment systems, and 3P software and hardware to create an innovative aviation-tech platform fully integrated with Amazon Fulfillment systems. While not required, if you've worked in Aviation Tech and Science before, have seen what has worked well and what hasn't in the aviation tech/science product systems then this could be a great fit for you! We want to build an innovative air cargo product suite with modern tech, and need the right proven product manager to help. A day in the life· Seek out ways to utilize technology-based solutions to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace· Lead requirements gathering sessions, design prototypes, set expectations with customers / stakeholders and drive projects to completion· Proactively identify and implement operational improvements, enhancements, and system customization that meet business requirements· Work with various functions and end users to identify, document, and communicate standard business processes as they relate to your technical productAbout the teamThe Air Science & Tech team is the dedicated technology team for Amazon Air. You will work alongside PMs, PrgmMs, SDMs, SDEs, and Applied and Data Scientists to help build Amazon's air cargo business.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

**This role can be based in Bellevue, WA**Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. The Amazon Freight Partner team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment.As a Sr. Product Manager in this role, you will be responsible for building products that enable our partners to execute safely, at a low cost and compliant with rules and regulations. You will be responsible for defining the product features, work with cross functional teams (product, engineering, pricing, marketing, fleet, legal, etc.) to get the program off the ground, develop and execute the scaling strategy, and manage the product roadmap. You will make key strategic decisions and get buy-in from senior leadership across transportation. If you enjoy building from scratch, working in a fast-paced environment, and structuring ambiguous problems, this could be a great role for you.As an ideal candidate, you will need an extensive background in product management, demonstrated leadership of high-impact strategic initiatives, and experience in managing and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, develop requirements and manage all aspects of execution. This requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. Successful candidates should be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment.The Middle Mile Transportation Technology organization builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Do you want to lead design of Amazon's last mile business product strategy and help thousands of small business owners succeed? Are you passionate about creating innovative solutions that combine technology, compliance, and business operations at global scale? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Product Manager to drive the evolution of our global payroll and compliance infrastructure, ensuring our network of entrepreneur-owned delivery businesses can operate effectively and compliantly across diverse regulatory environments.At Amazon, we're working to be the most customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly reinventing how we support our delivery partners while maintaining the highest standards of compliance and operational excellence. We're building sophisticated systems that enable thousands of entrepreneurs to run successful delivery businesses while meeting complex regulatory requirements across 22 countries. As we rapidly scale this network of 3500+ independent business owners, we need an exceptional Senior Product Manager to define our global product strategy for payroll and compliance technology solutions.This role sits at the intersection of technology, compliance, and business operations, driving collaboration across multiple organizations including Last Mile Technology, Compliance Technology, and Compliance Operations. You'll lead the development and execution of a three-pronged strategy: defining comprehensive requirements for third-party payroll vendors, building a global taxonomy for payroll compliance monitoring, and developing proactive compliance technology solutions that help delivery partners navigate regulatory requirements effectively.This is a complex space that demands innovation in how we approach compliance across highly variable regulatory environments. The ideal candidate will excel at synthesizing diverse stakeholder needs, transforming regulatory requirements into scalable technical solutions, and building consensus across multiple teams. This high-visibility global role requires someone who can drive critical business decisions in fast-paced, often ambiguous environments, while effectively engaging senior leadership on strategic initiatives. A successful candidate will be customer-focused, highly analytical, resourceful, and able to operate at all levels of the organization. Experience in compliance technology, payroll systems, logistics, or product management will be considered a plus.Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.Key job responsibilities- Lead and deliver innovative products to drive step changes in DSP profitability and operating effeciency and eliminate DSP pain points- Manage the global product roadmap across all DSP geographies- Own the operational performance and all metrics/KPIs for DSP satisfaction and adoption for your product - Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders- Build and manage governance for global vendor management and provide metrics on performance and effectiveness- Partner with finance to develop financial models, run financial reviews and manage the governance, approval process and reporting for budgeting and funding the product- Define and maintain global business and technical requirements for your product. Communicate both product and project plans through clear, precise and regular communication with all stakeholders.- Retrieve and analyze data and insights both locally and globally to solve business problems at their root, stepping back to understand the broader context- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the programBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience managing third-party vendor lifecycle, including selection through RFP/RFI process, vendor performance management and vendor offboarding ...

Do you want to lead design of Amazon's last mile business product strategy? Do you thrive while working backwards from a customer problem statement and designing entirely new products from the ground up? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Product Manager to define and execute our global uniforms strategy, supporting Amazon's rapidly expanding Last Mile delivery capabilities.At Amazon, we're working to be the most Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, we're seeking an exceptional Senior Product Manager who will define the vision and strategy for our uniforms product line, supporting a network of 3500+ individual entrepreneurs across 22 countries.In this role, you will be responsible for building our global uniforms supply chain strategy, ensuring we deliver high-quality, regionally-appropriate uniforms that meet the diverse needs of our DSP partners. You'll develop innovative solutions for three critical areas: designing uniforms that adapt to our expanding delivery modes and geographic presence, creating a centralized forecasting and inventory management system, and establishing a cost-effective, efficient supply chain that can rapidly deliver uniforms and new designs across our global network. This is a new and fast-growing space with unique challenges in scaling a tested model across highly variable environments. You will work with cross-functional teams to leverage best practices from various last mile channels, using diverse technology to ideate, design, and launch solutions that serve our DSP partners' evolving needs – from traditional vehicle delivery to innovative new transportation modes. The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into complex supply chain challenges, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one.This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, last mile, supply chain and/or experience in risk management and product management will be considered a plus. Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.Key job responsibilities- Lead and deliver innovative products to drive step changes in DSP profitability and operating effeciency and eliminate DSP pain points- Manage the global product roadmap across all DSP geographies- Own the operational performance and all metrics/KPIs for DSP satisfaction and adoption for your product - Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders- Build and manage governance for global vendor management and provide metrics on performance and effectiveness- Partner with finance to develop financial models, run financial reviews and manage the governance, approval process and reporting for budgeting and funding the product- Define and maintain global business and technical requirements for your product. Communicate both product and project plans through clear, precise and regular communication with all stakeholders.- Retrieve and analyze data and insights both locally and globally to solve business problems at their root, stepping back to understand the broader context- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the programBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience managing third-party vendor lifecycle, including selection through RFP/RFI process, vendor performance management and vendor offboarding ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.The North America Customer Delivery Experience team is seeking a Product Manager to lead the planning, execution, and delivery of features for existing products. You'll work independently, either embedded within a single team or across multiple teams, focusing on product vision and customer delight. Your work will impact customer experience, feature usability, success metrics, team goals, and potentially organization-level objectives.As a Product Manager, you'll follow Amazon's "working backwards" approach, serving as the Voice of the Customer. You'll conduct in-person research, perform experiments, and use data-driven insights to identify unique use cases. Your role involves collaborating with designers on prototypes, ensuring product compliance, localization, and accessibility. You'll drive constructive discussions among cross-functional teams to reach consensus on product decisions.Communication is key in this role. You'll own product feature communications, developing clear documentation and strategic materials. You'll manage stakeholder relationships, articulate feature details, and drive timely decisions to accelerate progress. Your responsibilities may include overseeing the launch process, managing post-launch support, and continuously improving products based on customer feedback and performance metrics.Leadership and mentorship are also important aspects of this position. You'll contribute to recruiting efforts, mentor team members, and help develop talent within the organization. Your ability to identify and resolve issues, define and monitor KPIs, and drive improvements will be crucial to the success of the team and the products you manage.Key job responsibilities- You work effectively with customers, stakeholders, and engineering teams to deliver large or significant features successfully. Your efforts result in measurable improvements to your customer’s experience.- You own defining the strategic vision for major features or a product, establishing a roadmap, and have a track record of successfully driving engineering teams to deliver on that vision. You make crisp decisions about what projects move forward and in what priority order. You successfully manage all stages of the lifecycle (from concept to delivery). - You understand the architecture of the systems and technologies behind your product (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements). - You are able to influence technical priorities and business strategy through data-driven contributions. You successfully make a case for resource allocation to achieve a desired customer or business outcome. - You communicate ideas effectively, both verbally and in writing, to all types of audiences. You are able to write narratives, PR/FAQs, and other strategic documentation. - You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with technical and non-technical customers, stakeholders, compliance, and engineering teams.- Your product management practices set a great example to others. You routinely and efficiently deliver the right things. You are a simplifier. You judiciously add, refine, and remove features. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks. - You actively participate in the hiring process and mentor others.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the teamThe Customer Delivery Experience (CDE) Delivery Estimate Accuracy (DEA) team's focus is to standardize, optimize, and teach to impact customer experience, support business growth, innovation and balance different tradeoffs to manage cost, speed and quality. The CDE team strives to be experts in mining, maintenance and reporting of order fulfillment data and make intelligent recommendations of process innovation across execution in Amazon’s supply chain. The team also has single threaded ownership of improving Delivery Estimate Accuracy and drive several tactical programs across multiple cross functional teams in the Amazon supply chain including field operations, planning, technology and execution teams.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...