Bellevue

Fulfillment by Amazon (FBA) offers the full set of features that enable businesses to embark on new challenges while minimizing the risks inherent in traditional fulfillment processes. Whether it’s working with suppliers to create shipments, fulfilling orders for Customers around the globe, or finding ways to maximize profits, our fully automated systems are integrated across the supply chain, remove the complexity of fulfillment, and enable Sellers to double do­­­wn on what matters: the Customer experience. Sellers choose FBA not because of “what” we are (i.e. largest service provider) but for “who” we are, defined by the actions that we take when things don’t go as planned.Our team aims to build innovative solutions that help us identify, resolve and prevent defects during our fulfillment processes. We remove waste and unnecessary cost from the supply chain, accelerating the fulfillment process and delighting our Customers. As a Program Manager on this team, your responsibility will be to become a subject matter expert in the FBA Seller supply chain, identifying sources of defects to build innovative solutions to eliminate them. You will create a long term vision for the space, propose new ideas for processes that help eliminate the opportunity of defects, and partner with and influence key stakeholders to build automated systems to eliminate defects at its source. Key job responsibilities· Be independent and flexible with communication skills· Customer-centric· Be proficient in data analysis, project management, and stakeholder management.· Make sound business judgments to drive both tactical as well as strategic improvements· Own programmatic execution and the detailed and strategic levels· Identify, prioritize, and implement processes to eliminate defects in the supply chain· Create, develop, and drive solutions that lead to a richer end to end Seller experience while improving FBA profitability· Execute thorough root cause analysis and deliver results· Successfully operate and influence in a cross-functional capacity BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.Key job responsibilities- Own the long-term road map for improving business results- Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities- Define and create processes that will scale to meet growing business demands- Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solvesBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams- Experience in complex problem solving, and working in a tight schedule environment ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.Key job responsibilities- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Effectively influence stakeholders through collaboration and effective prioritization- Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities- Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves- Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target dateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Senior Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamAmazon is seeking a qualified Senior Program Manager candidate to join Amazon Global Logistics (AGL). Amazon.com reaches customers around the globe on all seven continents and needs an individual who wants to help ensure a fast, cost-effective solution to delivering packages to every far reach of the world. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words "that can't be done" drive you to find a solution for how "that can be done"? Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy? Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement of those processes? If these characteristics describe you, then come join the AGL Cross Border Exports team and help make the world smaller... one package at a time.Amazon Global Logistics (AGL) Cross Border Exports team currently seeks an innovative, hands-on, analytical, and results-oriented Senior Program Manager to lead the various initiatives to improve speed for US outbound cross-border deliveries to our customers in 190+ countries.A successful candidate must be passionate about understanding customer and process pain points, have an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, be able to influence internal/external partners at all levels of the organization, and have a strong delivery record and proven project management experience to own strategic, tactical, cross-functional, and technology projects and programs across multiple verticals. This role will particularly suit someone with strong skills in program management, analytics, queries, communication (both written and verbal), relationship building, and Customer Obsession. Additionally, the candidate must be willing to leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects through completion.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Program Manager, you will be responsible for managing complex, cross-functional data projects that involve multiple teams, including data engineering, BI, analytics, and business stakeholders. You will help create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services. Key job responsibilities- Create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services.- Regularly communicate project progress, key milestones, risks, and dependencies to stakeholders, ensuring everyone is aligned on project goals and outcomes.- Drive prioritization discussions for data engineering and BI initiatives, ensuring resources are allocated effectively to high-impact projects.- Define and monitor KPIs to measure the success and impact of data products and BI initiatives, and use these insights to drive continuous improvement.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.We are seeking an experienced Senior Program Manager who wants to join a team where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. The Tooling, Automation and Augmentation team within AWS Support focuses on preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause AWS customers to seek help, build self-service tools to resolve their issues on their own without waiting for help from AWS, and provide our Support Engineers and Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution. Our team includes Product Managers, Program Managers, SDEs, and a range of operational and other specialty roles, and we operate at scale, spanning 50+ global locations.We are looking for a Senior Program Manager with a strong sense of ownership, who has experience organizing, designing and executing on program roadmaps & plans, in an ambiguous and complex environment. The leader will be responsible for driving strategic planning and the execution of large, complex launches across multiple organizations. This role requires working with and influencing Amazon product and tech teams across businesses and geographies. The ideal candidate will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. You will partner with multiple Program, Product and Tech Teams to deliver a better customer experience. You will have the opportunity to create significant impact on our systems, our business and most importantly, our CustomersAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Do you want to join an innovative team of product and program managers who create solutions that impact Amazon, WW suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then this is the right opportunity for you.Key job responsibilitiesYou will join a dynamic team focused on automation of manual investigative processes using advanced technologies. You will own implementing the new routing strategy end to end, partner with WW Support Operations in managing the execution. You will monitor adoption of the tools and detect automation or routing opportunities to drive seller efficiency and and build solutions that enable meeting your program goals. You will work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. You will need stakeholder management in this complex and ambiguous space partnering with WW FBA to execute solutions.About the teamThe Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Support Operations Tools and Automation team, within DP&R, owns the system technology, and tools used by the DP&R Support Operations to onboard, investigate and audit WW Seller and Vendor contacts to Amazon. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Bachelor's degree ...

Embark on an exhilarating journey as the Senior Program Manager for Delivery Service Partner (DSP) Capacity Planning, where you'll be the driving force behind transformative change and operational excellence. In this pivotal role, you'll harness your strategic prowess to revolutionize processes, identify bottlenecks, and catapult efficiency to unprecedented heights. Your unique ability to create seamless roll-outs of organization-wide initiatives will be the cornerstone of your success, as you orchestrate cross-functional collaborations that span the entire operational spectrum. With your exceptional talent for building consensus and creating buy-in from both upstream and downstream partners, you'll spearhead game-changing programs that resonate throughout the organization. Your keen analytical mind will be put to the test as you establish and monitor cutting-edge KPIs showcasing operational excellence, implement robust data quality reporting mechanisms, and drive data-driven decision-making to ensure effective reporting and identification of challenges in delivering capacity. You'll have exposure to senior leadership, showcasing your ability to manage high-stakes operational improvement projects from inception to execution. Your strategic insights and collaborative spirit will be instrumental in optimizing end-to-end high-volume planning processes for the DSP program, ensuring the timely delivery of critical milestones that impact thousands of DSPs. High-volume events are major surge periods that require managing dependencies across multiple teams. You will partner closely with leaders from multiple teams in order to become a central figure that can lead in organizing high-volume rollout elements while having the broad scope to recognize risks that individual teams may not see. This role will also build mechanisms to protect the DSP experience by proactively assessing how different elements of high-volume execution could impact delivery partner sentiment. Get ready to lead capacity planning communication efforts that will captivate and mobilize teams across the organization, as you champion projects that will redefine the future of the DSP program. Your unwavering commitment to excellence and your ability to inspire and guide cross-functional teams will be the catalyst for unprecedented success, solidifying your position as a key architect of our DSP program's continued growth and innovation.Key job responsibilities- Analyze and optimize operational processes, identifying bottlenecks and proposing improvements to enhance efficiency.- Establish and monitor key performance indicators (KPIs)- Implement data quality reporting mechanisms- Manage operational improvement projects from initiation to completion, coordinating with cross-functional teams- Drive efficiencies and seamless execution throughout the end-to-end high-volume planning processes- Lead capacity planning communication effortsAbout the teamHave you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will provide easy-to-use tools enabling Sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound and capacity solutions, creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. This role will expose you to Seller pain points and ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Drive Seller Experience (SX) initiatives and leadership goals including Contacts Reopen rates, Negative response rates, Contacts Reductions, and contacts resolution SLAs• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of delivering cross functional projects experience ...

We are seeking an exceptionally talented and driven program manager to partner with scientists in Fulfillment by Amazon, working on cutting-edge projects in machine learning, optimization, econometrics, experimentation, and market design that contribute billions of dollars to the business. In this role, you will collaborate with multiple teams to deliver cross-functional projects, drive operational excellence across the team, and lead the monthly and annual strategic planning processes. This is an exciting opportunity to work at the forefront of technological innovation, contributing to the growth and success of Fulfillment by Amazon. If you thrive in a fast-paced, dynamic environment and are passionate about driving business impact, we encourage you to apply.Key job responsibilitiesFulfillment by Amazon (FBA) is a service that enables third-party sellers to leverage Amazon's world-class logistics infrastructure to fulfill customer orders globally with fast delivery. The FBA Science team is seeking an exceptional Program Manager to lead high-impact projects that drive billions in revenue.In this role, you'll spearhead innovative initiatives across inventory, inbound, capacity, workforce management, and seller experience. Your efforts will ensure Amazon customers worldwide have access to the broadest selection of products through FBA sellers while driving cost efficiencies across the end-to-end supply chain. Additionally, you'll develop and test cutting-edge seller-facing innovations, collaborating with top product managers, research scientists, statisticians, economists, and software developers.Key Responsibilities:• Manage new and existing programs, delivering complex projects and goals across teams and organizations• Collaborate with partners to craft and implement scalable solutions• Drive program communication, facilitating timely decisions, removing blockers, and escalating issues as needed• Lead strategic planning and influence critical business initiatives• Identify and mitigate risks proactively to prevent major issues• Develop, implement, and govern KPI reporting, providing visibility into milestones and performance• Communicate effectively with senior managers, business leaders, and stakeholders• Foster collaboration with internal and external partners to optimize resource allocation and project success• Evaluate and prioritize projects based on customer needs and technical team inputsAbout the teamFulfillment by Amazon (FBA) is a service that allows sellers to outsource order fulfillment to Amazon, allowing sellers to leverage Amazon’s world-class facilities to provide customers Prime delivery promise. Sellers gain access to Prime members worldwide, see their sales lift, and are free to focus their time and resources on what they do best while Amazon manages fulfillment. Over the last several years, sellers have enjoyed strong business growth with FBA shipping more than half of all products offered by Amazon. FBA focuses on helping sellers with automating and optimizing the third-party supply chain. FBA sellers leverage Amazon’s expertise in machine learning, optimization, data analytics, econometrics, and market design to deliver the best inventory management experience to sellers. We work full-stack, from foundational back-end systems to future-forward user interfaces. Our culture is centered on delivering the highest quality products, rigorous experimentation, and data-driven decision-making.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of managing stakeholders in cross-functional project experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements ...

Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books, Electronics and Apparel to Consumables and beyond. Fulfillment By Amazon enables Sellers to provide fast and efficient deliver to their customers using Amazon fulfillment services. Sellers now make up the majority of the business on Amazon.com.As a Senior Program Manager for FBA Capacity Management, you will play a key role in developing and managing processes that will better the seller experience when it comes to managing their FBA inventory. You will work with Principal Product Managers, Sales & Operations Planning, Fulfillment Technologies, and Selling Partner Support leaders to determine the right system configurations to execute plans across global marketplaces. You will work with tech teams to develop ways to automate key processesKey job responsibilities- Owner of capacity formation decisions, operations and operational excellence - Manage day-to-day processes needed for inventory capacity management - Work with SCOT S&OP, Capacity and FBA Inbound teams to configure FBA tools - Make process improvements and innovations to reduce seller contacts - Work with tech teams on automating processes and improving operational excellence - Deep dive impact processes have on the seller experience and work with Product Managers on prioritizing features - Develop and track operational excellence metrics and goals BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices.This role will work directly with World Wide FBA Sellers, understand their supply chain, and aim to reduce end to end supply chain costs. This role will expose you to Seller pain points and ability to reshape their experience by influencing product vision and roadmap to implement step change product ideas globally. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability.Key job responsibilities• Collaborate with FBA Sellers directly and understand their pain points and their supply chain• Help resolve seller pain points through product solutions and make strategic recommendations to reduce end to end supply chain costs for sellers• Be the voice of the seller to drive strategic product vision and roadmap to improve seller experience and satisfaction with the FBA program• Drive alignment with senior leaders and key cross-functional partners• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, Seller facing teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of working with external suppliers experience- 2+ years of supply chain experience- 2+ years of working cross functionally with tech and non-tech teams experience ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will provide easy-to-use tools enabling Sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound and capacity solutions, creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. This role will expose you to Seller pain points and ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Lead cross-functional initiatives to drive growth in one of the underpenetrated segments for FBA and to partner with Science, Ops, Business and Finance to drive reduction in cost to serve our Customers.• Drive operational excellence across inbound and capacity projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Are you interested in developing large-scale strategic initiatives in the dynamic Global Logistics industry? Amazon Global Logistics is on a mission to eliminate borders between Selling Partners and buying customers and create new logistics benchmarks. The Global Logistics Pricing Strategy team empowers our global business to find strategic harmony between growth and profit tradeoffs, while seeking long-term customer value and financial health. We build tools and processes to help identify and drive synergy among supply, demand, operational, and economic planning. We are seeking a Senior Program Manager to lead Pricing Strategy for Global Logistics new supply chain products. You will develop pricing strategy vision and its corresponding price positioning, market benchmarking, profit analyses, and demand impact. You will also build long-term partnership with Finance and Business stakeholders at all levels and lead high-visibility leadership alignment on pricing strategies.The right candidate is a self-starter who takes strong ownership, dives into product and Seller value, develops structure/frameworks to tackle problems, and rolls up your sleeves to get the job done in a fast-paced environment. You must have strong stakeholder influence to drive and enable change through compelling insights and data-driven recommendations. This means you should be comfortable with communicating, supporting your points of view, and being vocal on relevant business questions as needed. Ownership, analytical acumen, thoughtful articulation, and ability to influence are essential to success in this role.Key job responsibilities- Define pricing strategies incorporating product value, customer feedback, market analysis, demand assessment, and profit evaluation.- Establish performance metrics and implement review mechanisms to continuously improve pricing decisions.- Collaborate extensively with Sales, Finance, Operations, and BI teams to develop a vision and prioritize the roadmap.- Drive new pricing launches such as introducing new product values, lanes, and fee structures, while supporting the associated Go-to-Market strategy.- Identify cost elements influenced by pricing to enhance profitability across products and lanes.- Assist in global business reviews and pricing narratives (MBR, QBR, 3YP, OP) for Amazon Managed Placement and Storage offerings, and facilitate leadership reviews and discussions.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience in complex problem solving, and working in a tight schedule environment- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- 3+ years of experience in freight forwarding operations with a strong background in transportation pricing strategy ...

Join the rapidly expanding Global Logistics team that offers global shipping solutions for selling partners, retail vendors, internal Amazon businesses, and external shippers. This is a strategic company priority as part of Supply Chain by Amazon. We are making significant investments in transportation, storage, and distribution services to provide our customers with a complete solution to quickly and reliably move products from manufacturing locations to customers worldwide.Global Logistics is looking for an experienced, talented and highly motivated individual to join our Voice of Shipper team to support our businesses worldwide. As a Senior Program Manager, you will own and contribute to studies that measure Amazon's end-to-end shipping experience for Domestic Vendors and FBA Sellers shipments across the US, UK, and EU. You will drive continuous improvement in mechanisms for measuring Seller and Vendor sentiment by partnering with senior business leaders in developing studies and following up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative, and fast-paced environment to constantly build your skill set and address new challenges. In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers.Key job responsibilities- Work with internal partners and stakeholders to define research needs, identify the right research opportunities, and roadmap activities. - Combine and distill disparate information sources for holistic insights, and connect the "what" with the "so what" and "now what" to drive business impact.- Build scalable and nimble customer insights solutions, tools, and processes.- Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well-planned and cohesive socialization mechanisms.- Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership. - Perform in-depth analyses and deliver key insights in business, customer experience, and technology areas. - Use insights-driven recommendations to drive actions that impact Amazon customers.A day in the lifeVoice of Shipper team is the single-threaded owner to embed the voice of our vendors and sellers across all areas of the business, through data and anecdotes. We maintain a single source of truth for independent, high-quality, and exhaustive signals from all our customers. We will incorporate VoS insights in all key business forums to support decision-making and trade-offs.About the teamGlobal Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers around the world. We are the first part of the supply chain from the factory door and offer a complete end-to-end solution that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs. We offer international and domestic logistic solutions. Our cross-border expertise enables Amazon's introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality, accountability, and transparency. Our multicultural, multilingual team works with merchants, sellers, vendors, providers, governments, and trade officials from the busiest to the most remote locations worldwide, applying a global perspective with a local approach.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Knowledge of SQL ...

We are seeking a dynamic Senior Program Manager to spearhead the development and expansion of our Last Mile insurance programs across North America. In this pivotal role, you will lead the charge in launching and managing comprehensive insurance solutions, collaborating closely with our product team to shape the product vision and build a robust roadmap. As the single-threaded leader, you'll orchestrate the necessary resources to deliver world-class insurance programs while driving adoption, ensuring compliance, and enhancing customer satisfaction for deliver partners. Key job responsibilities• Support existing insurance programs while conceptualizing and implementing new, innovative solutions• Establish and monitor key performance indicators (KPIs) to measure and enhance program success over time• Identify opportunities to improve program value for Amazon customers and delivery partners• Drive adoption of insurance offerings while ensuring compliance with regulations and internal policies• Enhance customer satisfaction through responsive service, innovative solutions, and continuous program improvement• Collaborate with product, engineering, and business teams to drive program success and address complex challenges• Facilitate effective cross-functional communication to ensure seamless program execution and alignment with business strategy• Proactively seek and incorporate customer feedback to continuously improve insurance offeringsBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon Transportation Services (ATS) Linehaul is a critical backbone of how Amazon delivers packages to customers around the world. Within ATS Linehaul, the Fleet Infrastructure team is striving to build the most technologically advanced, environmentally friendly, and safest fleet in the world. This includes building the largest Electric Vehicle fleet and charging network in the world.The Middle Mile Fleet Infrastructure team is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects. This role requires scoping multiple large cross-functional projects, managing to project timelines, and communicating to senior management on status, risks, and process changes. This role will also be responsible for identification of potential in-yard infrastructure pilot projects and sites, development of design guidance and enabling documentation to gain stakeholder trust and buy-in, and guiding new design standards through the change management process. This role will require exceptional written and verbal communication skills, sound judgment when clear guidelines may not exist, and the ability to work independently in a high-pressure environment with all levels of leadership. Also, the role will require approximately 25% travel within the United States and Canada.If you have a strong track record of delivering results, innovating on behalf of internal or external customers, and want to develop and launch best-in-class fleet management experiences, then come join our team! Want to learn more about what it’s like to be a part of Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be[/urlKey job responsibilities- Coordinating with cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes - Demonstrate performance that serves as a model of excellence establishing design best practices, business requirements, design team collaboration, and stakeholder alignment - Review and guide internally requested changes for validity, impact, and ensure timely incorporation once approved - Provide technical direction in accordance to established design parameters for multiple projects in various locations simultaneously- Review of yard designs for conformance to current standard specifications - Participate in or lead road-to-launch meetings to build positive, collaborative partnerships among subject matter experts (SMEs), team members, stakeholders and field leaders and associates to complete all required tasks to ensure successful new launches throughout the organization - Write and review whitepapers for launches cases using information acquired from various stakeholders - Manage the continuous development of online dashboards to record and report key construction metrics to team members and management - Prepare team performance reports for weekly, monthly, and quarterly business reviews that distill key metrics and provide insights into recommended strategies- Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations- Communicate to Senior Management on status, risks, and process/product changes- Work autonomously in an ambiguous environment- Partner with teams to source, allocate, and coordinate resources- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes- Identify and mitigate risks before they become roadblocks- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement and govern key performance indicator (KPI) reporting for a portfolio of programsAbout the teamThe Fleet Infrastructure team is responsible for accelerating Amazon's Middle Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We define Electric Vehicle charging and infrastructure product needs, develop or source solutions to meet those needs, and manage the performance of our Electric Vehicle charging assets post-installation. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 3+ years of working directly with engineering, preconstruction, and/or construction team experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Relevant experience in building, developing and leading programs in a fast-paced and ambiguous work environment with multiple stakeholders (e.g. definition of accurate network expansion plans, vendors’ development, quality assurance, design and costs improvement, team and stakeholders engagement).- Experience managing programs across cross functional teams, building processes and coordinating deployment schedules- Experience with the EV charging industry and Smart Grid technology. ...

Amazon’s Worldwide Operations Sustainability (WWOS) team is hiring a senior program manager to maintain analysis of long-term marginal abatement cost curves for sustainable supply chain technologies and integrate these considerations into our planning and investment mechanisms. The ideal candidate has a techno-economic background with experience evaluating nascent supply chains and climate technology. We seek a candidate who understands the latest industry trends and projections for sustainable technologies across transportation, buildings and packaging sectors. This role will partner with finance and business leaders within Amazon ops to assess sustainable technology investment opportunities among carbon projections and business plans. This role is responsible for establishing a decision-making mechanism on large-scale sustainable investments to close gaps to achieve net zero emissions by 2040.Earning trust with operations stakeholders and influencing without authority is essential to success for this position. In addition to analytical strengths, the role requires strong written and verbal communication, stakeholder engagement, and collaboration skills. The candidate needs the ability to translate data-driven insights into long-term investment recommendations for decarbonization technologiesThis is your chance to make a lasting impact on climate change at a pivotal time for the industry.Key job responsibilities- Maintain forward looking projection of low carbon supply chains including their installed production capacity and marginal abatement cost curves over the next 20 years to inform investment decision-making. - Regularly update Amazon's senior leadership on the technological, financial, policy, and innovation levers that will drive cost curves and supply chains for low carbon solutions in commercial industries such as commercial transportation, building construction, fuels, aviation, and maritime shipping.- Identify scalable solutions that help close gaps to meeting Amazon’s commitment to achieve carbon neutrality by 2040.- Collaborate cross-functionally with Amazon operations teams across global regions to develop and scale mechanisms for long-term carbon emissions forecasts and decarbonization strategies.- Track progress towards sustainability goals, ensuring alignment and coordination of efforts across diverse operations businesses.- Establish robust reporting mechanisms for senior leadership (directors and VPs) to monitor progress.- Drive stakeholder education and awareness of sustainability initiatives through effective communication mechanisms.A day in the lifeThis role is a deeply analytical leader who is passionate about influencing through a cross-functional group of stakeholders while being willing to roll up their sleeves to deliver results. A day in this role will include deep diving investment opportunities for low carbon supply chains, updating marginal abatement cost curve projections, influencing finance and operations leader investment decisions through data insights, and identifying new opportunities to drive deeper decarbonization. You will be at the forefront of influencing Amazon's decarbonization trajectory, leveraging your skills to shape the future of sustainable technology investments.About the teamWorldwide Operations Sustainability (WWOS) sets the vision and strategy for sustainability within Amazon ops, including the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization. WWOS centrally coordinates strategy across Operations in all regions, particularly on topics that transcend business unit boundaries. The mission of WWOS is to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for The Climate Pledge.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- 2+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment- Experience working in a matrixed organization- Experience working cross functionally with non-tech teams ...

Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Accountability team!In this role, you'll take end-to-end ownership for programs that improve safety for delivery associates and the communities they serve. We seek a leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. Having the ability to solve complex, technical problems with simple, innovative solutions is a key skill-set in this role. We are looking for someone who can own an end-to-end program vertical, including design/ideation, stakeholder and leadership alignment, influencing partner team roadmaps, development of KPIs, and overseeing excellent execution.You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven program and project leader and communicator, with the ability to apply analytical skills to problem solving.Key job responsibilities- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.- Work with user experience and technical teams to build new programs and lead continuous improvement initiatives. - Create and deliver a long term roadmap in partnership with multiple teams. - Establish and deliver important new initiatives with broad impact to improve DSP on-road safety. - Define and document business requirements for new launches and enhancements, including functional requirements for technical teams.- Create new metrics to measure program performance and define success.- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.- Enhance our current data architecture to improve data fidelity, enable scalability, and generate useable insights.- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.A day in the lifeIn this role, the Sr. Program Manager will lead program development and expansion to improve safety of delivery associates. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.About the teamWe're a close-knit team that is responsible for designing and maintaining mechanisms with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to tough problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Senior Program Manager to plan and execute transportation supply chain initiatives in the Americas, with a primary focus on Canada market. This is a highly visible role with focus on transportation network planning and continuous improvement. The role will lead cadence driven execution of planning workflows, cross functional initiatives for improving network performance, manage resources and risk, steer key decisions, and drive implementation. Stakeholders include senior leaders at Amazon, technology and non-technology partner teams, as well as external vendors and partners.Key job responsibilities- Lead cross-functional workflows driving S&OP, and mid/long term plan. Analyze upstream business metrics used as inputs, and use sound forecasting approaches to produce detailed plan for business execution in Canada network.- Capture insights from business execution into future plans and improve plan accuracy, flexibility, and resiliency- Develop functional requirements (tech and non-tech), localized for country specific compliance. - Build tools and processes to continuously improve plan KPIs.- Liaise directly with senior leadership to provide insights from deep dives, build recommendations, and drive timely decisions.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamTransportation Network Planning Team is responsible for creation of detailed plans to serve customer demand while achieving customer experience goals and the best possible cost to serve in Canada market. In collaboration with partner networks, the team builds plans covering short (Running 12-Week) and long term (up to 5 Year) time horizon. The team is also responsible for continuous improvements in the tools and process used to raise the bar on accuracy, flexibility, and resiliency.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...