Bellevue

Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry. Amazon Logistics (AMZL) Engineering team is seeking a Sr. Product Manager to support the WW Strategic Planning and Engineering Organization (SP&E.) WW Strategic Programs & Engineering serves as the Single threaded leaders for programs that propel Amazon forward by (1) Increasing speed to customer, (2) Developing new businesses, and (3) Innovating in nascent spaces. The Sr. Product Manager within this will act as a Single Threaded Leader for one of our new products owning road mapping, feature iteration and product maintenance.To be successful in this role you will need to be able to influence and work with leaders across multiple organizations and geographies. You will manage large, complex projects and advocate on behalf of the customer to develop the next generation of AMZL delivery station.Key job responsibilitiesKey job responsibilities- End to end ownership of a coordinating direction and implementation of new products into the AMZL Network- Responsible for defining business and use case for new and legacy delivery programs while managing capex associated with program integration - Identify customer needs and develop integrated product solutions to solve the problem- Work autonomously in an ambiguous environment, understand business problems, city landscapes, scaling factors and dependencies - Deliver impactful projects in a systematic manner- Drive a culture of innovation across the AMZL Strategic Planning and Process Engineering Org.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic SCI & AWD Operations team as a Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's low-cost bulk storage and distribution network, known as Amazon Warehouse Distribution (AWD). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our Fulfillment by Amazon (FBA) sellers.Key job responsibilitiesOwn the product roadmap for SCI & AWD Operations, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer valueCollaborate with DC Operations, SCI Execution, Finance, XBPS Tech, and AWD Business/Product teams to define and deliver UTR capabilities and technology features across various operational stagesEnsure seamless integration of WMS UTR and supply chain execution to support diverse replenishment channels, including AFN and MCD, as well as FFCD customer needsDrive the scaling of MCD with UTR automation, expanding capabilities such as outbound shipping options, self-service channel management, and custom labeling and shipment prepChampion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound pathsLeverage data and insights to make informed decisions, measure success, and iterate on product strategiesBASIC QUALIFICATIONS- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Proven track record of driving product innovation, process optimization, and delivering measurable business impact- Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape ...

Join Amazon's Growth Story! The Supply Chain Optimization Technologies (SCOT) team owns Amazon’s global inventory management systems. We decide what, when, where, and how much to store at every Amazon building to ensure customer satisfaction. We do this for millions of items across hundreds of product lines, managing billions of dollars in inventory worldwide. Our systems are built entirely in-house and represent the cutting edge of automated large-scale planning and optimization systems. We foster innovative, game-changing ideas, creating increasingly intelligent and self-learning systems to maximize the efficiency of Amazon's inventory investment and placement decisions.We are looking for an innovative and entrepreneurial Senior Product Manager, Technical, to own the roadmap and feature delivery for one of Amazon’s key inventory placement systems. As a technical product owner, you will define, launch, and test significant features that identify opportunities to save costs and increase delivery speed for Amazon customers. You will collaborate with a dedicated team of engineers and scientists on system design and product delivery. Additionally, you will engage with a wide range of business and technical stakeholders across Amazon’s supply chain organization worldwide.Key job responsibilitiesCandidates should have a proven track record of owning strategic products from concept to launch, demonstrating strong customer focus and business judgment, and possess the skills to break down complex ideas into executable features and distinct phases.Key Job Responsibilities:• Define a creative, high-quality, long-term product roadmap based on team strategy and vision.• Develop detailed business requirements and user stories for creating product specifications and architecture for each product and application.• Create buy-in for the product/feature/service vision and strategy among stakeholders, technical, and leadership teams.• Drive product launches in concert with engineering, science, and analytics teams. BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon's Fulfilled by Amazon (FBA) seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the need to quickly deliver at lower cost continues to be important to our Customers and Sellers. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we are building tools, products, and mechanisms that enable Amazon and sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally efficiently.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound mechanisms, creating a richer experience while improving FBA profitability. This role will expose you to finance and operations and provide the ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Lead cross-functional initiatives to drive growth in one of the underpenetrated segments for FBA and to partner with Science, Ops, Business and Finance to drive reduction in cost to serve our Customers.• Drive operational excellence across inbound and capacity projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Fulfilled by Amazon (FBA) Inventory Optimization team seeks a Senior Program Manager with proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices.“Third-party sellers are kicking our first party butt. Badly. And it’s a high bar too because our first-party business has grown dramatically over that period, from $1.6 billion in 1999 to $117 billion this past year. The compound annual growth rate for our first-party business in that time period is 25%. But in that same time, third-party sales have grown from $0.1 billion to $160 billion – a compound annual growth rate of 52%. To provide an external benchmark, eBay’s gross merchandise sales in that period have grown at a compound rate of 20%, from $2.8 billion to $95 billion. Why did independent sellers do so much better selling on Amazon than they did on other public seller platforms? And why were independent sellers able to grow so much faster than Amazon’s own highly organized first-party sales organization? There isn’t one answer, but we do know one extremely important part of the answer: We helped independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. There are many such tools, including tools that help sellers manage inventory, process payments, track shipments, create reports, and sell across borders – and we’re inventing more every year. But of great importance are Fulfillment by Amazon and the Prime membership program. In combination, these two programs meaningfully improved the customer experience of buying from independent sellers.” —Jeff Bezos, 2018 Letter to Shareholders You will join a dynamic team at the forefront of this vision, to grow and optimize our suite of Inventory Optimization solutions and metrics creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. You will be responsible for building new mechanisms to improve key areas of our CX and SX, including Fast Track Instock, Speed, and Cost to Serve. You will work closely with a cross-disciplinary team of business leads, analysts/BIEs, product managers, and finance partners across the FBA business, including Seller Services, Supply Chain Optimization, FBA, Finance and Operations teams.Key job responsibilities• Drive operational excellence across Inventory projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of leading large complex programs experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...

NA Ops Sustainability Strategy & Execution (SSE) is looking for an experienced, driven, analytical, and creative Senior Program Manager, Middle Mile Sustainability to support Amazon Transportation Service’s carbon reduction goals. An ideal candidate will: 1) serve as a liaison between sustainability and business teams within Middle Mile, 2) drive the overarching sustainability strategy, and 3) track carbon abatement and carbon intensity. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will be able to take large, complex projects and break them down into manageable pieces, develop functional specifications, and then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.The Senior Program Manager, Middle Mile Sustainability will need an individual with experience delivering results while balancing customer needs, data analysis, project and stakeholder management, and internal/external communications.Key job responsibilitiesThis role is inherently cross-functional—you will work closely with WW Sustainability, WW Ops Sustainability, Core Operations, Legal, Finance, Network planning, and executive teams. This job will require exceptional communication skills and having the ability to work independently in a high pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving transportation challenges and possess a bias to get things done and deliver results. Other responsibilities include:• Develop core program management documentation• Address barriers through problem solving and coordination with stakeholders• Influence strategic roadmaps for the networkBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.Key job responsibilities- Own the long-term road map for improving business results- Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities- Define and create processes that will scale to meet growing business demands- Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solvesBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams- Experience in complex problem solving, and working in a tight schedule environment ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.Key job responsibilities- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Effectively influence stakeholders through collaboration and effective prioritization- Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities- Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves- Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target dateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is looking for a Senior Program Manager to plan and execute transportation supply chain initiatives in the Americas, with a primary focus on Canada market. This is a highly visible role with focus on transportation network planning and continuous improvement. The role will lead cadence driven planning workflows, cross functional initiatives for improving network performance, manage resources and risk, steer key decisions, and drive implementation. Stakeholders include senior leaders at Amazon, technology and non-technology partner teams, as well as external vendors and partners.Key job responsibilities- Lead cross-functional workflows driving S&OP, and mid/long term plan. Analyze upstream business metrics used as inputs, and use sound forecasting approaches to produce detailed plan for business execution in Canada network.- Capture insights from business execution into future plans and improve plan accuracy, flexibility, and resiliency- Develop functional requirements (tech and non-tech), localized for country specific compliance. - Build tools and processes to continuously improve plan KPIs.- Liaise directly with senior leadership to provide insights from deep dives, build recommendations, and drive timely decisions.A day in the lifeTransportation Network Planning Team is responsible for creation of detailed plans to serve customer demand while achieving customer experience goals and the best possible cost to serve in Canada market. In collaboration with partner networks, the team builds plans covering short (Running 12-Week) and long term (up to 5 Year) time horizon. The team is also responsible for continuous improvements in the tools and process and improving accuracy, flexibility, and resiliency.About the teamTransportation Network Planning Team is responsible for creation of detailed plans to fulfill customer demand while achieving customer experience goals at the best possible cost in the Canada market. In collaboration with partner networks, the team builds granular plans covering short (Running 12-Week) and long term (up to 5 Year) time horizon. The team is also responsible for continuous improvements in the tools and process and improving accuracy, flexibility, and resiliency.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...

Amazon is looking for a Senior Program Manager to plan and execute transportation supply chain initiatives in the Americas, with a primary focus on Canada market. This is a highly visible role with focus on transportation network planning and continuous improvement. The role will lead cadence driven execution of planning workflows, cross functional initiatives for improving network performance, manage resources and risk, steer key decisions, and drive implementation. Stakeholders include senior leaders at Amazon, technology and non-technology partner teams, as well as external vendors and partners.Key job responsibilities- Lead cross-functional workflows driving S&OP, and mid/long term plan. Analyze upstream business metrics used as inputs, and use sound forecasting approaches to produce detailed plan for business execution in Canada network.- Capture insights from business execution into future plans and improve plan accuracy, flexibility, and resiliency- Develop functional requirements (tech and non-tech), localized for country specific compliance. - Build tools and processes to continuously improve plan KPIs.- Liaise directly with senior leadership to provide insights from deep dives, build recommendations, and drive timely decisions.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamTransportation Network Planning Team is responsible for creation of detailed plans to serve customer demand while achieving customer experience goals and the best possible cost to serve in Canada market. In collaboration with partner networks, the team builds plans covering short (Running 12-Week) and long term (up to 5 Year) time horizon. The team is also responsible for continuous improvements in the tools and process used to raise the bar on accuracy, flexibility, and resiliency.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...

Do you want to join an innovative team who create state-of-the-art solutions that provide value to Amazon, suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join Defect Prevention and Reconciliation (DP&R) organization.The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.We are looking to hire an experienced leader to join as Senior Program Manager in DP&R team. You will be a natural self-starter who is comfortable supporting large, complex cross functional programs and will have a true hands-on approach, program management and analytical skills, and be an effective communicator.This role is focused on conceptualizing and leading the strategic and operational programmatic initiatives driven by data analysis. As a Senior Program Manager, you will own the establishment of new processes and drive alignment across a global set of partner teams to improve defect prevention space. You are responsible for defining and delivering important programs with broad cross-organizational, cross-regional, or significant business impact. Your work focuses on efforts that solve significantly complex or endemic problems. As a Senior Program Manager, you are trusted to operate with complete independence and are often assigned to focus on areas where the strategy has not yet been defined, with an expectation to directly lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in an ambiguous or new business area. You consistently bring data-driven business and strategic judgment to decisions. You will be responsible for driving to launch and identifying opportunities to enhance capabilities that improve the quality, scalability, and customer satisfaction of our products.Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with program/product managers, and people leadership. This role requires comfort in ambiguous situations, exercising business judgment, ability to influence cross-functional and remotely located teams, customer-centric and creative mindset and analytical skills are essential.Key job responsibilities- Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.- Ability to root cause opportunities and extract insights using anecdotes and a data driven approach, managing escalations from end-to-end. - Partner with product team on product development lifecycle through key stages- Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload.- Write business documents and global reporting of metrics and insights.- Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.- Analyze and solve business problems at their root, stepping back to understand the broader context.- Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.- Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.- Build partnerships with cross-functional stakeholders to drive aligned vision, prioritization, and accountability.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Do you want to join an innovative team of product and program managers who create solutions that impact Amazon, WW suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then this is the right opportunity for you.Key job responsibilitiesYou will join a dynamic team focused on automation of manual investigative processes using advanced technologies. You will own implementing the new routing strategy end to end, partner with WW Support Operations in managing the execution. You will monitor adoption of the tools and detect automation or routing opportunities to drive seller efficiency and and build solutions that enable meeting your program goals. You will work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. You will need stakeholder management in this complex and ambiguous space partnering with WW FBA to execute solutions.About the teamThe Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Support Operations Tools and Automation team, within DP&R, owns the system technology, and tools used by the DP&R Support Operations to onboard, investigate and audit WW Seller and Vendor contacts to Amazon. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Bachelor's degree ...

Are you ready to dive into the dynamic world of logistics and make a significant impact on our delivery service partner (DSP) network? We're seeking a passionate and detail-oriented Senior Program Manager to join our team. In this pivotal role, you'll be at the forefront of maintaining and expanding our DSP volume share allocation product offering, ensuring our partners have the resources they need to thrive. Your keen eye for operational efficiency will be put to the test as you oversee the day-to-day operations of volume share, including periodic refreshes to account for observed DSP performance.As our network grows, you'll play a crucial role in monitoring new and transferring DSPs, ensuring their route growth aligns with our expectations and setting them up for success. Your ability to build strong partnerships will be invaluable as you collaborate with planning functions to measure, control, and swiftly respond to volume share variations. This role offers exciting opportunities to work cross-functionally with field operations and functional leaders, allowing you to drive influence in capacity planning and management decisions that shape our network's future.Your strategic mindset will be put to use as you develop and lead business reviews related to the volume share product roadmap, keeping leadership informed and engaged in our progress. Additionally, you'll have the chance to flex your project management muscles by overseeing operational improvement initiatives from start to finish, coordinating with diverse teams to drive meaningful change. If you're ready to take on a challenging role that blends analytical skills, relationship building, and strategic thinking in a fast-paced environment, this position could be your next career-defining move.Key job responsibilities- Strategically maintain and expand DSP volume share allocation product offering to optimize network efficiency and partner satisfaction.- Take ownership of day-to-day operations and oversight of volume share, including implementing and managing periodic refreshes.- Proactively monitor and support new and transferring DSPs' route growth, developing strategies to ensure successful onboarding and long-term success.- Cultivate strong partnerships with planning functions to accurately measure, effectively control, and swiftly respond to volume share variations, minimizing disruptions.- Collaborate cross-functionally with field operations and functional leaders to influence and enhance capacity planning and management strategies across the network.- Develop, present, and drive actionable insights through leadership business reviews, focusing on the volume share product roadmap and its impact on overall business objectives.About the teamHave you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Embark on an exhilarating journey as the Senior Program Manager for Delivery Service Partner (DSP) Capacity Planning, where you'll be the driving force behind transformative change and operational excellence. In this pivotal role, you'll harness your strategic prowess to revolutionize processes, identify bottlenecks, and catapult efficiency to unprecedented heights. Your unique ability to create seamless roll-outs of organization-wide initiatives will be the cornerstone of your success, as you orchestrate cross-functional collaborations that span the entire operational spectrum. With your exceptional talent for building consensus and creating buy-in from both upstream and downstream partners, you'll spearhead game-changing programs that resonate throughout the organization. Your keen analytical mind will be put to the test as you establish and monitor cutting-edge KPIs showcasing operational excellence, implement robust data quality reporting mechanisms, and drive data-driven decision-making to ensure effective reporting and identification of challenges in delivering capacity. You'll have exposure to senior leadership, showcasing your ability to manage high-stakes operational improvement projects from inception to execution. Your strategic insights and collaborative spirit will be instrumental in optimizing end-to-end high-volume planning processes for the DSP program, ensuring the timely delivery of critical milestones that impact thousands of DSPs. High-volume events are major surge periods that require managing dependencies across multiple teams. You will partner closely with leaders from multiple teams in order to become a central figure that can lead in organizing high-volume rollout elements while having the broad scope to recognize risks that individual teams may not see. This role will also build mechanisms to protect the DSP experience by proactively assessing how different elements of high-volume execution could impact delivery partner sentiment. Get ready to lead capacity planning communication efforts that will captivate and mobilize teams across the organization, as you champion projects that will redefine the future of the DSP program. Your unwavering commitment to excellence and your ability to inspire and guide cross-functional teams will be the catalyst for unprecedented success, solidifying your position as a key architect of our DSP program's continued growth and innovation.Key job responsibilities- Analyze and optimize operational processes, identifying bottlenecks and proposing improvements to enhance efficiency.- Establish and monitor key performance indicators (KPIs)- Implement data quality reporting mechanisms- Manage operational improvement projects from initiation to completion, coordinating with cross-functional teams- Drive efficiencies and seamless execution throughout the end-to-end high-volume planning processes- Lead capacity planning communication effortsAbout the teamHave you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will provide easy-to-use tools enabling Sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound and capacity solutions, creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. This role will expose you to Seller pain points and ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Drive Seller Experience (SX) initiatives and leadership goals including Contacts Reopen rates, Negative response rates, Contacts Reductions, and contacts resolution SLAs• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of delivering cross functional projects experience ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices.This role will work directly with World Wide FBA Sellers, understand their supply chain, and aim to reduce end to end supply chain costs. This role will expose you to Seller pain points and ability to reshape their experience by influencing product vision and roadmap to implement step change product ideas globally. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability.Key job responsibilities• Collaborate with FBA Sellers directly and understand their pain points and their supply chain• Help resolve seller pain points through product solutions and make strategic recommendations to reduce end to end supply chain costs for sellers• Be the voice of the seller to drive strategic product vision and roadmap to improve seller experience and satisfaction with the FBA program• Drive alignment with senior leaders and key cross-functional partners• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, Seller facing teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of supply chain experience- 2+ years of working with external suppliers experience- 2+ years of working cross functionally with tech and non-tech teams experience ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will provide easy-to-use tools enabling Sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound and capacity solutions, creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. This role will expose you to Seller pain points and ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Lead cross-functional initiatives to drive growth in one of the underpenetrated segments for FBA and to partner with Science, Ops, Business and Finance to drive reduction in cost to serve our Customers.• Drive operational excellence across inbound and capacity projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Are you interested in developing large-scale strategic initiatives in the dynamic Global Logistics industry? Amazon Global Logistics is on a mission to eliminate borders between Selling Partners and buying customers and create new logistics benchmarks. The Global Logistics Pricing Strategy team empowers our global business to find strategic harmony between growth and profit tradeoffs, while seeking long-term customer value and financial health. We build tools and processes to help identify and drive synergy among supply, demand, operational, and economic planning. We are seeking a Senior Program Manager to lead Pricing Strategy for Global Logistics new supply chain products. You will develop pricing strategy vision and its corresponding price positioning, market benchmarking, profit analyses, and demand impact. You will also build long-term partnership with Finance and Business stakeholders at all levels and lead high-visibility leadership alignment on pricing strategies.The right candidate is a self-starter who takes strong ownership, dives into product and Seller value, develops structure/frameworks to tackle problems, and rolls up your sleeves to get the job done in a fast-paced environment. You must have strong stakeholder influence to drive and enable change through compelling insights and data-driven recommendations. This means you should be comfortable with communicating, supporting your points of view, and being vocal on relevant business questions as needed. Ownership, analytical acumen, thoughtful articulation, and ability to influence are essential to success in this role.Key job responsibilities- Define pricing strategies incorporating product value, customer feedback, market analysis, demand assessment, and profit evaluation.- Establish performance metrics and implement review mechanisms to continuously improve pricing decisions.- Collaborate extensively with Sales, Finance, Operations, and BI teams to develop a vision and prioritize the roadmap.- Drive new pricing launches such as introducing new product values, lanes, and fee structures, while supporting the associated Go-to-Market strategy.- Identify cost elements influenced by pricing to enhance profitability across products and lanes.- Assist in global business reviews and pricing narratives (MBR, QBR, 3YP, OP) for Amazon Managed Placement and Storage offerings, and facilitate leadership reviews and discussions.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience in complex problem solving, and working in a tight schedule environment- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- 3+ years of experience in freight forwarding operations with a strong background in transportation pricing strategy ...

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Global Fleet and Products team that takes the company’s Think Big leadership principle to the extreme. This is an opportunity to join a team comprised of fellow inventors and entrepreneurs with a “Day 1 mindset” with immense opportunities for years to come. We are focused on creating entirely new method of supplying vehicles to our fleet operators in a way that allows us to place the right vehicle in the right place at the right time. If you’re interested in innovating at scale to address big challenges in the logistics world, this is the team for you.Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep? This is your opportunity to join the team that serve as the last mile vehicle infrastructure to make that delivery possible. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services. The Global Fleet and Products team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. The Last Mile Global Fleet and Products team is seeking a talented Sr. Program Manager to join our team to design, build, and optimize the largest and most agile fleet in the world. **25% travel is required Key job responsibilities• Enable the launch and expansion of the Last Mile Rental program across AMZL US Delivery Stations• Plan and execute end-to-end operational program analysis – including data root cause analysis and process improvement opportunities to drive program performance and improvement• Define and scale all Last Mile Rental (LMR) program elements (User Interface, communication, tracking, vehicle sourcing, and system improvements) to drive program participation and growth.• Partner with senior business leaders and 3rd party rental companies to communicate program performance, progress, and action planning• Work cross functionally with peers/colleagues to support training, best practices, and shared opportunities.• Continuous innovation and process improvement efforts to optimize program efficiencies.• Optimize and standardize the delivery partner experience journey• Lead and coordinate large, complicated projects with multiple stakeholders. **25% travel is required A day in the lifeThe Sr. Program Manager, Last Mile Rental plays a critical role to the growth and performance of the LMR business. LMR is a key enabler to AMZL US solving last mile capacity enabling safe/cost effective delivery. This role is a driving force for the adoption and scale of LMR to our Delivery Service Provides (DSP) 2.0 providers. This role will actively plan and implement initiatives, analyze and respond to business conditions, and partner with external groups to deliver short and long term solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Transportation Services (ATS) Linehaul is a critical backbone of how Amazon delivers packages to customers around the world. Within ATS Linehaul, the Fleet team is striving to build the most technologically advanced, environmentally friendly, and safest fleet in the world. The Fleet team is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects on the Amazon Transportation Services (ATS) team. This role requires scoping multiple large cross-functional projects, managing to project timelines, and communicating to senior management on status, risks, and process changes. This role will also be responsible for identification of potential pilot projects and sites, development of design guidance and enabling documentation to gain stakeholder trust and buy-in, and guiding new design standards through the change management process. This role will require approximately 25% travel within the United States and Canada. This role will require exceptional written and verbal communication skills, sound judgment when clear guidelines may not exist, and the ability to work independently in a high-pressure environment with all levels of leadership. If you have a strong track record of delivering results, innovating on behalf of internal or external customers, and want to develop and launch best-in-class fleet management experiences, then come join our team! Want to learn more about what it’s like to be a part of Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be[/urlKey job responsibilities• Coordinating with cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes • Demonstrate performance that serves as a model of excellence establishing design best practices, business requirements, design team collaboration, and stakeholder alignment • Review and guide internally requested changes for validity, impact, and ensure timely incorporation once approved • Provide technical direction in accordance to established design parameters for multiple projects in various locations simultaneously• Review of yard designs for conformance to current standard specifications • Participate in or lead road-to-launch meetings to build positive, collaborative partnerships among SMEs, team members, stakeholders and field leaders and associates to complete all required tasks to ensure successful new launches throughout the organization • Write and review whitepapers for launches cases using information acquired from various stakeholders • Manage the continuous development of online dashboards to record and report key construction metrics to team members and management • Prepare team performance reports for weekly, monthly, and quarterly business reviews that distill key metrics and provide insights into recommended strategiesAbout the teamThe Fleet Infrastructure team is responsible for accelerating Amazon's Middle Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We are responsible for deploying and maintaining physical infrastructure solutions (parking lots, EV chargers, Washbays, etc.), using vendors and partnering with internal teams. We receive daily/weekly escalations that require immediate actions, to ensure we do not disrupt operations of ~15K in Middle Mile assets. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Relevant experience in building, developing and leading programs in a fast-paced and ambiguous work environment with multiple stakeholders (e.g. definition of accurate network expansion plans, vendors’ development, quality assurance, design and costs improvement, team and stakeholders engagement).- Experience managing programs across cross functional teams, building processes and coordinating deployment schedules- Experience with handling customer-service escalations and resolution ...