Bellevue

The NA AMZL Supply Chain organization leads the innovation of Amazon’s Last Mile. We are an Operations org that hires and manages associates to deliver packages next day and sub-same day. Our key vision is to transform the online experience by enabling ultra-fast delivery at lower cost possible. We’re growing in scale and volume, by orders of magnitude. The Execution and Planning Science (EPS) team sits within NA AMZL Supply Chain with the mission to build world-class automated Science-Tech products that enable ultra-fast delivery speeds for Amazon customers and job market opportunities for Amazon associates. We are team of Scientists, Engineers and Tech leaders who invent and implement scalable algorithms for automated decision making in the Operations space.At Amazon, we are constantly inventing and re-inventing to be the most associate-centric company in the world. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.You will develop Science-Tech solutions to craft business strategy and roadmap to enable some of Amazon’s biggest brands to delight millions of customers. To succeed, we need senior technical leaders to forge a path into the future by building innovative, maintainable, and scalable systems.We are looking for a Principal Product Manager - Tech to drive delivery of science and software solutions, focused on LLM Planning Assistant and Network Flow Optimization. You will work with scientists and engineers inside and outside of our team, and partner with Product Managers and other stakeholders across multiple organizations. You will be a single-threaded owner for some of our highest-impact, most complex, cross-org Science Products.Key job responsibilities• Translate complex and ambiguous business problems into crisp Science product strategies and roadmaps• Lead definition Science products vision, own the 3-5-year strategic direction and long-term roadmap for a suite of products• Develop and implement a comprehensive Science strategy and framework for building planner and associate customer-centric models.• Connect the dots across multiple internal teams on strategic decisions or new solutions, to ensure cohesive Supply Chain strategies, communication, and alignment where needed.• Partner with stakeholders to identify opportunities to better leverage LLM, and GenAI capabilities or enhancements• Serve as the primary liaison between marketing leadership and technical teams, translating complex technical concepts into clear, actionable insights for Supply Chain stakeholders.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Do you want to play a key role in defining our pricing strategies? Do you thrive on driving key decisions based on data? Are you looking for a role where you can have an impact on the business? The Americas Delivery Service Partner (DSP) organization is seeking a principal to join our Pricing team.As the Principal for Pricing, you will create a product strategy and execute the plan for pricing and rate cards for DSPs across the Americas. This visible role will be responsible for pricing models that drive the cost structure for DSPs in the Americas and recommend incentive strategies that deliver capacity growth and flexibility. You will align partner teams across Program, Product, and Technology to deliver long-term scalable solutions. You will be deeply connected to the data, able to look around corners, and make excellent high-judgement decisions. As a Principal in the DSP organization, you will be a role model and mentor and develop others.A successful candidate will be customer focused, highly analytical, able to overcome obstacles, an excellent communicator, and operate at all levels of the organization. The candidate should be comfortable driving key business decisions, create consensus, and make recommendations based on data. The ideal candidate will be someone who is comfortable rolling up their sleeves, has attention to detail, comfortable with ambiguity, and a passion for data. This role requires relocation to Bellevue, WA.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and ability to dive deep, root cause and permanently eliminate hazards and risks? The Workplace Health & Safety (WHS) team is seeking a qualified Principal PM to build programs that create a safe workplace and build a world class safety culture in midst of Amazon’s explosive growth. In this role, you will dive deep into Fulfillment Center (FC) Processes, identify risks through data and first-hand experience, build programs and improve processes to eliminate risks, and influence Operations to sustain a culture of safety. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization. The PM role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of FC Operators and Associates. In this role, you will work cross-functionally with members from various teams, including Operations, AFT, AR, IB Supply Chain, Launch, S&OP, Capacity Planning, Finance etc. to deploy solutions at scale. The successful candidate:- Is smart, hard-working and creative person who loves solving difficult business problems and loves ‘getting things done’- Can think big and develop and nurture new ideas, while simultaneously apply high standards to weed out ideas that are less impactful- Brings strategic business context to decisions made across groups. Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis- Has the ability to partner to build and execute on new initiatives and roadmaps each year- Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements- Builds relationships and identifies with stakeholders across the organization- Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams- Has fulfillment center operational skills to identify and implement solutions that scale with our scaleAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.We are seeking a Principle, Program Manager for Amazon Flex in the Worldwide Marketing & Communications team. In this role, you will own, develop, and drive key global programs, processes, and mechanisms to improve the effectiveness and efficiency of the organization. This role is responsible for developing and leading processes for inspecting and reporting progress against global goals and standards; driving a centralized, comprehensive understanding of key performance indicators; and managing critical organization-wide performance and roadmap review mechanisms. The successful candidate will be self-motivated, passionate, highly analytical, detail-oriented, possess solid interpersonal and communication skills, and be comfortable working independently to deliver results. You will work cross-functionally and across geographies with stakeholders at all levels. You think strategically, write effectively, and plan accurately to execute and deliver on weekly, monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools, and drive holistic operational excellence across the organization. Key job responsibilities• Own strategic planning, execution, and reporting for key global programs.• Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for planning cycles.• Analyze business performance, including defining and tracking KPIs, issue identification and resolution, in support of organizational goals.• Create and manage key reports and mechanisms in support of the organization. • Drive operational optimization and efficiency, maintaining and improving global tools and processes.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon is seeking an industry proven and detail oriented Principal Supply Chain Manager to oversee Supplier Development Engineers and support supplier sourcing for our Material Handle Equipment (MHE) Automation program. Successful candidates are natural self-starters who have prior experience in the integrated automation project life cycle, contract manufacturing, change management, and system supplier and/or technology sourcing. Our Senior Manager must be agile with the ability to quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. Open minds, customer focus, innovation empowerment, advanced technologies, team first mindset, and individual drive to enable the team to deliver the most advanced and cost effective MHE automation solutions globally.Key job responsibilitiesKey job responsibilities• Partner with Innovation & Design (I&D) team to explore new technologies to automate Amazon Logistics (AMZL) delivery stations’ stow and pick processes and lead the Supply Chain effort including Suppliers sourcing, selection, qualification, cost negotiation and delivery from technology development to pilot and future scaling.• Develop the scaling strategy with cross functional teams inclusive of Business Development, Legal, Design, Advanced Robotics, etc. to develop options for sourcing and deploying automated stow and pick solutions across global last mile network• Partner with I&D team to create a detailed requirements and roadmap document for the target technologies. Builds mechanisms and leads initiatives to ensure that suppliers’ costs meets or exceeds established payback goals. Constantly seeks ways to reduce spending and demonstrates the ability to advise business owners on whether a given purchase is reasonable and justified.• Develop and implement Supply Chain strategy, works with cross-functional teams to ensure that strategies are executed, and effectively communicates in both written and verbal format to gain customer and supplier buy-in to drive them towards anticipated outcomes• Determines which suppliers should be positioned for long-term contracts based on the suppliers’ overall qualification and value to the business and establishes and implements strategies for partnering with these suppliersBASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally across several teams experience- 10+ years of supply chain experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon’s Risk Operations & Resilience (ROR) organization is seeking a Principal Technical Risk Manager who will evaluate, analyze, and prioritize risk improvement strategies to drive fire, environmental, earthquake, and natural hazard risk improvement in the global operations’ real estate portfolio for customer delivery and fulfillment. You will partner with external risk engineering agencies, insurance engineers, and other service providers in fire, environmental and natural hazard resiliency design, setting their scope of work, reviewing their findings, and communicating relevant opportunities to the business for reducing risk. In this role, you will (1) manage recurring facility audits, (2) develop and manage integration of the risk improvement standards within site construction projects, and (3) oversee natural hazard due diligence work. Reporting to the Director of ROR within Amazon Global Realty, you will join a team that is responsible for assessing, mitigating, and managing fire and natural hazard risks globally, including disaster recovery field response. This is an individual contributor role, but is a lead role within the ROR Risk Management program and is expected to be a subject-matter expert on risk mitigation and quantification methods while also mentoring other team members. You will influence senior leadership and stakeholders including Real Estate Transactions, Development, Safety, Environmental, Engineering, Building Design, and Construction. You will partner across the organization to shape the future of Amazon’s evolving risk profile, including surfacing critical data that informs capital expenditures and insurance purchasing. In this role, your key customers are Real Estate Managers who select new sites for development, Operations and Finance Leaders who own the funding for capital improvements at existing sites, and Global Risk Management & Claims (GRMC) who utilize risk information during annual insurance renewals. You will be responsible for evaluating, quantifying and communicating the business impact in terms of financial loss expectancies and financial risk reduction opportunities.You should have experience probing deeply into loss expectancy calculations, validating applicability, and determining returns-on-investments (ROI) that consider the cost of improvements relative to the loss reduction potential they can achieve. You are adept at navigating risk opportunities typically surfaced through the insurance industry. You are experienced at leveraging insurance risk engineering data, industry loss history, emerging risks/trends, and financial estimations to find the most effective solution to reduce risk. This includes providing business cases for which risks to accept, versus those that should be reduced.You are expected to be available for domestic and international travel 15-25% of the year to audit the overall effectiveness of the program and vendor performance. Key job responsibilitiesStandards & Special Projects• Lead technical risk management efforts that support GRMC's insurance renewals with external insurance providers.• Develop the processes, procedures, and governance that drives risk reduction throughout Global Operations, including fulfillment centers, delivery stations, and retail businesses.• Determine financial and business impact thresholds and a decision-making framework for where to retain risks versus capital spend to reduce risks.• Partner with the ROR – Disaster Recovery & Investigations (DRI) team to identify and monitor property risk trends and emerging risks by geography to determine pro-active risk reduction opportunities. Perform or hire outside consultants to research and quantify these risks.• Partner with DRI, Construction, Facilities, Engineering, Operations, Real Estate, and Safety to lead successful resolution of risk improvement projects.• Contribute to global design, construction and commissioning standards, within North America, Europe, and emerging countries when needed.• Evaluate management systems, practices, and conditions relative to Amazon’s risk appetite, including fire system impairment management, hot work management, storage practices, and emergency response practices. Educate internal partners on program improvements.Risk Engineering Audits • Develop and manage the annual strategy for overseeing insurance risk engineers and other consultants to perform reviews of storage configurations, fire system and building design changes to ensure conformance with our risk appetite and internal standards.• Act as liaison between service providers and company locations to facilitate successful audits of key locations. Audit the program and vendor performance through occasional site visits, partnering with in-region DRI and/or Asset Management team members to support the visit.• Review insurance recommendations, prioritize findings, and identify network fire safety, natural hazard, and general risk trends. Quantify the business and financial impact of each risk.• Develop dashboards and monthly/quarterly communications to customers and stakeholders to share risk insights, secure commitment, and monitor progress of loss control improvements.Construction Project Coordination• Develop and manage the annual strategy for overseeing insurance risk engineers and other consultants to perform plan reviews and construction audits against the risk standards.• Coordinate plan reviews and construction site visits with service providers and construction teams.• Develop and present the business cases for incorporating property loss prevention features into designs, including estimating cost of improvements to incorporate into project budgets.• Oversee and audit the natural hazard and environmental due diligence reviews during site selection and critical dates, partnering with the program owners to incorporate risk-based thresholds for determining where improvements should be made.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-timeemployees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor’s or Master’s Degree in engineering, technical architecture, or similar- 10+ years’ experience managing risk engineering consultants, vendors, and/or insurers to facilitate technical risk analysis of physical assets, including review, validation, and prioritization of commercial property insurance recommendations. - 5+ years’ experience in fire prevention and/or fire protection in industrial real estate warehousing, including field-based loss control, due diligence reviews, design and/or plan review.- Experience and working knowledge of fire and building codes and standards, including FM Standards, National Fire Protection Association (NFPA), International Fire Code (IFC) and/or the International Building Code (IBC)- Experience developing and analyzing loss expectancy (LE) calculations, including Maximum Foreseeable Loss (MFL) or Expected Maximum Loss (EML) calculations. ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.As a Principal Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives around improving WW Flex Concessions and ONR across all businesses. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must also be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.Key job responsibilities• Develop and maintain the WW Flex Concessions improvement roadmap• Review weekly and monthly performance of business and key KPI's• Partner with analytics teams to build appropriate insights and reporting on the problem statement• Identifying programmatic trends and influencing the strategic and technology teams program prioritization• Using the above insights, develop strategies for operational adjustments• Build working relationships with both corporate and field operations teams• Partner and present to Directors, VPs, and other key operational and technical leaders across the organizationBASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Devices and Services Trust and Privacy (DSTP) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services (D&S). DSTP offers horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provides customers with control and transparency and reducing privacy risk, while enabling partner teams to innovate with appropriate guardrails for content moderation, privacy, accessibility, and trust.The DSTP team is looking for a passionate Security and Privacy Incident Response Engineer who can lead the response to privacy and data protection issues across Devices & Services. You must thrive in dynamic/ambiguous situations, and think like both an attacker and defender, while working through the entire incident response lifecycle. You’ll be working in a global team environment where clear and accurate communication and collaboration on privacy and data protection issues is critical.In this role, you will apply your creative and critical problem solving skills to quickly contain incidents and then work with cross-functional teams to remediate the root cause. You must have a passion for engineering solutions to complex privacy and data governance challenges, and recognize and fill gaps in capabilities. Above all, you should be passionate about privacy, information security, the ever-changing threat landscape and privacy/security automation and tooling.Key job responsibilities* Manage escalated privacy and trust risk events/cases from start to finish; write detailed case notes, reports, summaries, short and long-term recommendations, and trade-off analyses for all audiences, including senior leadership.* Interact with and influence other teams (e.g., service teams, engineering, product, legal); identify experts and stakeholders on other teams to support decisions on containing incidents or mitigating privacy and trust risks; build consensus and recommendations based on analysis of the nature of potential violations to Privacy Policies, Promises, or Legal/Regulatory requirements.* Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects. Demonstrate comfort with handling technical investigations and analysis, and provide actionable recommendations to senior leadership audience with minimal supervision.* Develop deep knowledge of global privacy and data governance obligations, processes, best practices, and solutions utilized by Amazon. Utilize this knowledge to provide recommendations and consultation to improve DSTP processes and tooling and reduce risk through control automation and enhancements.* Establish metrics and regular reporting/escalation mechanisms for measuring results, progress, and gaps in performance and compliance.* Communicate plans, status, and critical issues clearly and effectively.* Support deep dive assessments and ad-hoc data analysis requests.A day in the lifeThis is an inherently cross-functional role where you will work directly with engineers, product managers, policy and compliance specialists, legal, PR, Marketing, and other Amazon builders to help them identify, expediently contain/mitigate privacy incidents and risks, and implement a Privacy by Design and Default culture. You will use your investigative and/or analytical experience and demonstrate your prowess and experience in writing and briefing complex cases. You will track risk assessment, validation, adjudication, and remediation actions, and ensure that teams prioritize and execute those tasks in a timely fashion. You will be responsible for knowing the ins and outs of impacted systems, and ensure the impacted builders/owners follow the correct paths to compliance. You should be comfortable working in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making.About the teamThis role is a part of Trust Fundamentals’ Privacy GRC team within DSTP, which includes developing a set of processes, tools, and compliance mechanisms to improve leadership decision making and performance through an integrated view of how well D&S manages its unique set of privacy risks. Our GRC team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent- 5+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- CCSP (Certified Cloud Security Professional) or CEH (Certified Ethical Hacker) or CFR (CyberSec First Responder) or Cloud+ or CySA+ (CompTIA Cybersecurity Analyst) or GCED (GIAC Certified Enterprise Defender) or GICSP (Global Industrial Cyber Security Professional) or PenTest+ ...

At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” The Purpose of the Ops Trust Team is to manage privacy and AI compliance for the Amazon Operations Organization. Our focus is to ensure individuals are never surprised by the personal data we collect, process and share. Everything we do is based on that focus. This leader acts as a privacy subject matter expert and works with legal and technology to ensure customer trust and privacy is factored into all decisions.Key job responsibilities- Support privacy awareness, communications and content creation for Ops Trust Privacy Management.- Support the overall development and maturation of the Ops Trust Privacy Management Program.- Support the Ops Privacy Bar Raiser Program as a subject matter expert and to help embed privacy accountability in the business and accelerate informed privacy decision making.- Help build and scale the Privacy Bar Raiser program for Ops.- Support holistic privacy reviews for new and existing applications in Ops. - Maintain an understanding of privacy regulatory and industry developments. - Perform operational deep dives on privacy-related processes and systems. - Identify, gather, track, and report privacy metrics. - Manage several projects simultaneously with a sense of urgency. - Comfortable dealing with ambiguity.BASIC QUALIFICATIONS - Bachelor’s Degree - 3+ years privacy experience in or more privacy domain areas.- Expert knowledge of at least one privacy regulation.- Former role in privacy with knowledge of regulatory and industry requirements and standards. - 3+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe. ...

Product Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They communicate findings with the most effective and influential methods. Amazon is looking for a Product Analyst to help deliver the flexible planning systems in Amazon Logistics. This Product Analyst will work cross-functionally with multiple business stakeholders and technology teams to deliver a flexible labor planning product that is business critical for supporting network growth and employee experience in Amazon’s increasingly complex last mile operations.Data-driven decision making is at the core of Amazon Logistics’ culture and your work will have a direct impact on product roadmap and long term strategy for the flexible labor planning systems.This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities- Inform product strategies by defining and updating core metrics for each initiative- Coordinate and perform UAT (User Acceptance Testing) for feature launches- Provide product launch support in close collaboration with program and tech teams- Monitor product success metrics metrics and perform bridges (explain) how they are tracking against goals in partnership with Program and Product managers for each area- Track entitlements for launched product features to accurately capture business impacts- Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes in partnership with Business Intelligence Engineers- Monitor existent metrics, building new metrics, and partner with internal teams to identify process and system improvement opportunities.- Support cross-functional teams on the day-to-day execution of the existent program implementation. - Generate complex queries to dive deep on process issues - Innovate to improve customer experienceBASIC QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- 2+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- 2+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience with QuickSight dashboard and visual creation- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience building and maintaining automated forecasting models, utilizing regression or statistical methodologies. ...

For our Customers, the most important thing we can do is give them access to Earth's largest store. Our Sellers and our Customers are in every country around the world, and our team helps connect them regardless of where they manufacture or where they live. Our team builds cross-border fulfilment solutions that help Fulfilment by Amazon (FBA) Sellers to make their selection available to Customers across every Amazon Store, with the sharpest possible prices and with locally available inventory. We develop scalable systems and services, utilizing cutting edge technology (e.g., machine leaning, big data, etc.), to enable world-class global logistics solutions.We are currently looking a Program Manager to join our growing organization. This role creates project plans, develops processes, coordinates and drives execution, and communicates to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage program and project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Key job responsibilities- Manage and oversee cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Strategic Sourcing team, a division of the Supply Chain Optimization Technologies (SCOT) organization, plays a crucial role in ensuring access to a diverse range of products worldwide. They leverage supply chain systems and collaborative experiences with vendors to manage the sourcing and procurement of millions of items across hundreds of product lines globally. Within SCOT, the Inbound Infraction Management (IIM) program team focuses on vendor compliance and management, with the primary objective of enhancing efficiency and accuracy in the inbound process. They work to eliminate vendor-injected defects, streamline processes for vendors, and manage all inbound-related infractions and chargebacks applied to vendors for supply chain defects arising during the inbound process.This role is responsible for leading and driving strategic initiatives to enhance Amazon's defect management processes and systems covering all labeling related defects. You will spearhead efforts to achieve substantial reductions in defect rates, ultimately delivering cost savings and an improved customer experience. Your primary focus will be on identifying and optimizing systems and workflow to accurately identify defects, implement effective behavioral change mechanisms for fault owners at scale, and drive the elimination of defects at the source. The successful candidate will formulate a long-term vision for defect management, proposing innovative ideas and processes to eliminate vendor defects, while collaborating with key stakeholders to build automated systems that address these pain points systematically. The ideal candidate will possess strong communication skills, a customer-centric approach, data analysis expertise, project management skills, and a deep motivation to continuously improve processes. Experience working in a cross-functional capacity and a proven track record of delivering operational excellence are essential qualifications.Key job responsibilitiesKey job responsibilities* Operate autonomously to build, develop, and manage the adoption and continuous improvement of your program space.* Set delivery/completion dates for program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals. Leverage metrics to deep-dive into issues and uncover business-driving trends and patterns.* Implement mechanisms to audit and perform necessary course corrections to meet business objectives.* Collaborate closely with other program/product managers, category teams, operations, and potentially engineers to deliver on your roadmap.* Drive alignment and secure buy-in from senior leaders and key cross-functional partners.* Continuously identify and implement process improvements to enhance program effectiveness and efficiency.* Foster a culture of innovation, continuous learning, and customer-centricity within the team and across stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is seeking a highly motivated and experienced Program Manager to oversee and drive both the Add to Delivery and Forward Deploy of Inventory initiatives. In this role, you will collaborate with diverse teams, stakeholders, and leadership to ensure alignment on objectives, deliverables, and timelines. You will act as the central point of coordination, tracking progress, identifying risks, and delivering outcomes that support the organization's goals.You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Program Strategy and Execution: Define program objectives, milestones, and success metrics. Develop and manage comprehensive project plans.2) Cross-Functional Collaboration: Coordinate efforts across multiple teams to ensure alignment and effective communication.3) Risk Management: Identify risks early, develop mitigation strategies, and address roadblocks to maintain program momentum.4) Stakeholder Management: Act as the primary contact for stakeholders, providing regular updates and facilitating decision-making.5) Performance Monitoring: Track and report on program performance using appropriate metrics and tools.6) Continuous Improvement: Leverage insights and feedback to improve processes and ensure successful future program execution.About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Engineering Services is looking for a Program Manager that can provide capital planning and project management support directly contributing to growing Amazon’s Worldwide Operations network. As a Program Manager, you will be responsible for supporting multiple Business Units, including support for new buildings, expansions, retrofits and new technology initiatives. Key job responsibilities - Manage and support one or multiple of Amazon’s business units: Global Customer Fulfillment, Global Air Program, Global Transportation, Amazon Logistics, Emerging Markets, PillPack, Merch by Amazon, Sort Center Network, and Initiatives. - Ensure adequate project funding is secured enabling on time and under budget project execution. - Partner with internal Amazon teams and build processes and tools to enable scalable and flexible operations. - Develop estimates, assumptions, schedules, cash flow forecasts, track budgets, and manage execution plans - Partner and contribute across all functions within Engineering Services and will actively manage multiple stakeholders including Finance, Program Management Office, Supply Chain Capacity, Startup, Launch, Real Estate, Construction, Operations Engineering, and Procurement- Manage Funding Milestones and Schedule Dependencies - Collaborate amongst multiple cross-functional teams to align project planning, financial entitlement, and effective investment decision making.- Partner closely with downstream partners to ensure funding for a program is delivered on-time and with a high quality driving minimal defects to project deployment and execution.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelors degree in a relevant field (Supply Chain, Engineering, Finance, Business Administration) ...

We are seeking a stellar program manager to join the Kuiper Global Service Compliance team, supporting Amazon’s Project Kuiper. Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesWe are looking for a program manager to partner closely with internal GSC stakeholders, legal, accounting and tax partners to solve problems, drive alignment and assure compliance requirements related to communication service providers are known and implemented across the globe. As a Program Manager for GSC, you will support key compliance obligation implementation workstreams and deliver results that improve Kuiper’s service compliance programs.You will intake key research documents, foster shared understanding by asking detailed questions about obligations, and drive clarity for the path forward. You will create the correct sense of urgency to optimize and drive adoption of critical mechanisms necessary to ensure Kuiper meets its obligations. You will maintain an up-to-date and holistic view of Kuiper’s obligations and think in terms of immediate problem solving but also focus on long-term operational excellence. You will also support coordination efforts across the compliance team.BASIC QUALIFICATIONS- 2+ years of program or project management experience ...

The Logistics for Good is seeking an experienced Program Manager for our Food Security and Natural Disaster Recovery initiatives.Logistics for Good's mission is to utilize Amazon's transportation and logistics resources for social impact. We strive for solutions that benefit customers experiencing food insecurity and natural disasters.As the leader in this role, you will collaborate closely with internal transportation and logistics teams, as well as various departments across Amazon. Additionally, you may engage externally with community leaders, governmental bodies, and nonprofit organizations to drive meaningful change.To excel in this position, you must possess a strong dedication to customer satisfaction, proficiency in project management, and the ability to navigate through ambiguous challenges. Success in this role will require defining and measuring success metrics effectively.This position is based in Bellevue, WA.Key job responsibilitiesIn this role, you will support a portfolio of initiatives and be responsible for:- Gaining alignment and commitment for initiatives with cross-functional partner teams- Creating program execution plans- Delivering initiatives alongside partner teams- Defining and measuring success metrics- Driving improvements metrics and program execution mechanisms- Writing documents including program proposals/plans and executive status updatesBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Global Engineering Services is seeking a highly motivated Senior Program Manager to lead capital planning, project management, and change management initiatives across Amazon's existing Retail Fulfillment and Logistics ecosystem. This role will be pivotal in driving rapid growth, operational excellence, and effective change implementation at scale.You will be responsible for developing thoughtful program strategies, while also directly managing hands-on execution for the portfolio of projects supported. The ideal candidate is detail oriented, comfortable with ambiguity, and capable of balancing competing priorities. A successful candidate will implement scalable process improvements, influence large cross-functional teams and leaders, and leverage data to drive business decision making.Key job responsibilitiesCapital Planning and Project Management: - Manage and support multiple Amazon business units, including Global Customer Fulfillment, Global Air Program, Global Transportation, Amazon Logistics, Emerging Markets, PillPack, Merch by Amazon, Sort Center Network, and strategic initiatives. - Develop estimates, assumptions, schedules, cash flow forecasts, track budgets, and manage execution plans for existing network facility expansions, retrofits, and new technology initiatives. - Ensure adequate project funding is secured, enabling on-time and under-budget project execution. - Manage funding milestones and schedule dependencies. - Collaborate with cross-functional teams to align project planning, financial entitlement, and effective investment decision-making.Engineering Change Management: - Lead change management initiative approvals to optimize Amazon's legacy network. - Garner support and adoption of program and process changes that drive Safety, Operational Efficiency, Technology Deployment, among others. - Review new change requests from corporate (network level) and operations (site level) stakeholders and provide feedback and guidance to ensure the optimal decision is made for the business at-large. - Build and maintain a team of subject matter experts across various disciplines. - Identify and address customer and business pain points through lean/agile methodologies and other improvement techniques. - Lead and implement scalable process improvement projects within the team and across the organization.Stakeholder Management and Collaboration: - Partner and actively manage competing priorities across all functions within the Engineering Services organization (including Finance, Program Management Office, Supply Chain Capacity, Startup, Launch, Real Estate, Construction, Operations Engineering, Procurement, Safety, Sustainability, People Experience Technology (PXT), among several others). - Educated upstream and downstream partners of interdependencies, influence without authority, and hold teams accountable to ensure high-quality delivery with minimal defects in project approval, deployment and execution.About the teamThe REI Capital Projects Team is embedded within the Global Engineering Services organization, and is responsible for directly overseeing all Legacy Network Retrofits, Expansions and Initiatives across North America. Our team manages end-to-end controllership of Operational Changes and Capital Investments within our Existing Retail Network. These changes will focus on large-scale initiatives with extensive investment—including physical, structural, interior and exterior site modifications, mechanical equipment and technology, and, innovation and sustainability deployments—that drive excellence in Safety, Compliance, Operational Efficiency, and Associate Experience for Amazon.com's growing Retail network.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects associated with the launch and retrofits of Sub Same Day (SSD) FC buildings. This role requires scoping and creating project plans, developing processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Travel expected between 50% and 70%Key job responsibilities - Supporting the development of launch strategy - Developing launch teams program to ensure successful site launches - Partnering with other teams to source, allocate and coordinate launch resources- Work with stakeholders to align responsibilities and mitigate risks to project execution - Managing and delivering results on complex projects across multiple organizations - Gathering and analyzing data on launch performance results - Creating, communicating and managing budget for launch support - Innovating to improve processes and continuously removing cost from our launches and operationsAbout the teamThe SSD FC Launch team supports the Rapid and Rural Logistics organization in the planning and build-out of new SSD FC fulfillment centers across the United States. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, and construction teams. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon World Wide Operations is seeking a Program Manager to join our dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering resultsBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Have you ever wondered how Amazon designs and builds its vast transportation and supply chain network? Do you get excited about developing nimble yet robust automation solutions to enhance efficiency and reduce costs? We are the Intelligence & Industrialization (I&I) team within the Global Supply Chain and Transportation Procurement/ Amazon Customs & Trade (GSCTP/ ACT) organization, at the forefront of 3P transportation logistics procurement and customs & trade operations. We are seeking an experienced and talented Programmer Analyst passionate about developing software solutions that automate manual processes and deliver operational improvements. This role offers the opportunity to work on high visibility projects with the potential to make immediate and substantial impacts.The successful candidate will collaborate closely with business teams to understand their domain and design tailored solutions that bridge the gaps between user requirements and existing large system capabilities. By doing so, you will help reduce the technical debt for the tech teams behind these systems. You will focus on rapid, high-quality software development with iterative delivery. Utilizing modern programming and cloud (e.g. AWS) technologies, you will build and implement solutions for data sharing and end-to-end automation software with intuitive UIs and robust backend data pipelines, integrating with other systems and databases through APIs. This role requires excellent problem-solving skills, the ability to work independently from concept to execution, and strong communication skills to effectively engage with business teams. If you thrive in a fast-paced environment and are eager to make a significant impact on a global scale, we want to hear from you!Key job responsibilities- Collaborate with business stakeholders to identify opportunities for automation software solutions that address operational challenges and enhance efficiency. Partner with related Product and Tech teams to coordinate efforts and minimize overlaps.- Communicate effectively with business teams to gather requirements, explain technical concepts, and demonstrate the value of developed solutions.- Estimate the effort required for proposed automation solutions. Build consensus with stakeholders on project priorities based on business impact, technical feasibility, and development effort.- Document software designs and data flows for frontend UI and backend data integration.- Implement iterative software development practices, following Agile methodologies to ensure rapid delivery.- Build and deploy robust automation solutions utilizing AWS services and other modern technologies.- Develop web interfaces that facilitate data sharing and interactions for internal users as well as external partners.- Collaborate with BIEs, DEs, and scientists to leverage technical synergies for end-to-end software solutions, and with other data and tech teams for integration with relevant systems they have developed.About the teamThe Intelligence & Industrialization (I&I) Team is a functional data analytics sub team embedded across GSCTP & ACT.Global Supply Chain and Transportation Procurement (GSCTP) is an organization under worldwide operations that manages over 100 third-party supply chain and transportation service providers for Amazon; holding strategic relationships with major providers across modes of transportation, and responsible for an annual spend in excess of $22B. GSCTP’s mission is to secure capacity from third-party providers, increase cost efficiencies of the business, expand supplier capabilities, and improve the quality of our products and services.Amazon Customs & Trade (ACT) is an expanding business unit under worldwide operations for Customs Brokerage services. Customs brokerage involves the coordination of a complex network of sellers, shippers, logistics service providers (LSP), compliance, and government authorities to facilitate clearance of goods for cross-border transportation. Timely submission of documents and coordination with customs agents to ensure hassle free clearance of shipments is a crucial step in the logistics process to ensure on-time delivery of products to our customers. ACT provides services to external customers, FBA, and internal teams such as Devices Global Logistics.BASIC QUALIFICATIONS- Bachelor’s degree in a technical discipline such as computing, engineering, or mathematics- 2+ years of experience with at least one software programming language (C++/Java). - 2+ years of experience in front-end web development- 1+ years of experience with React.js ...