Bellevue

Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide. These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer.In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business.The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short-term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come.This role provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required.BASIC QUALIFICATIONS- Bachelor’s degree from an accredited institution- Excellent design, implementation, and skills combined with a proven documentation methodology.- Experience in designing and operating large-scale, production networks- Experience with major routing protocols, specifically BGP and OSPF- Experience with routing and switching hardware from major vendors including Juniper and Cisco- In addition to providing top-tier management and support of Amazons vast infrastructure, Engineers are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think pro-actively and with innovation- Ability to work on a diverse team with a diverse range of co-workers ...

The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations, and are critical to the delivery of shipments to Amazon retail customers.Our mission is to design, deploy, and support networks that sets the global standard for performance, availability, security and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We collaborate closely with IT support teams to ensure that simplicity in our product designs translate to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. It is expected that you will be technically fearless, while at the same time being balanced and pragmatic in your approach. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people.The right candidate will have demonstrated experience leading large projects and have an expert level technical background in current networking technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.Key job responsibilitiesAs a NDE, you will be expected to:· Write code for our most demanding, cross-functional networking projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Understand system inter-dependencies and limitations.· Effectively research and benchmark Amazon technology against other competing systems in the industry.· This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamNetwork Provisioning and Automation ‘NPA’ team consists of highly-skilled engineers who build all new Amazon fulfillment centers and transportation sites worldwide. These sites are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers. BASIC QUALIFICATIONS- Bachelor’s degree in Engineering or Technology- 3+ years experience in a network focused hands-on technical role working with IP routing protocols (interior and exterior), technologies and platforms in large scale data center, LAN and/or WAN network environments.- 3+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.- 3+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events.- 1+ years of experience in automation via Bash/shell scripting and Perl/Python programming, Infrastructure as Code, Ansible ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivityThe Enterprise Technology Team is seeking a Network Development Manager with technical breadth to own the design, planning, delivery, and operation of Kuiper's internal Network. We are currently expanding our Networking team and are looking for a proven technology manager with experience in people management, robust technical understanding and the drive and vision to take Kuiper Network to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability. In this role you’ll interface with cross-functional teams including operators, information security, third-party vendors, and multiple IT infrastructure teams. You’ll join a diverse team of systems engineers, software developers, network engineers, and warehouse management systems experts.Key job responsibilities• Manage and develop teams of technicians and engineers, providing both technical and leadership expertise and ensuring highest levels of performance• Deliver Network capacity and availability to existing Kuiper locations• Helping build and bring online new Kuiper locations and functions• Identify and build automation opportunities• Constantly improve all our processes and procedures• Assist & manage relationships with external vendors & contractors• Create and maintain metrics on all aspects of our Network and utilize those metrics to drive positive changes, by instilling the operational practices needed to sustain them. • Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.• On-call rotation to support the services owned by the Networking team• Build and mentor your team, help them grow and develop their technical/functional skills.Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.About the teamKuiper Enterprise Technology provides the internal systems, networks, devices, and productivity services that power Project Kuiper. We strive to create an inclusive environment where people dedicated to Kuiper's mission can deliver their best.Note : this position will require onsite work in Bellevue, Redmond, and Everett WA. This is not a remote position.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 2+ years experience in designing and operating large-scale, production networks- 3+ years of experience with routing and switching protocols and hardware; experience with wired and wireless deployments and equipment- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Demonstrated design, implementation, and skills combined with a proven documentation methodology.- Multiple years experience in a networking team with global scale ...

Are you a GenAI builder that wants to think fast, dive deep, and build? We are seeking a GenAI specialist Principal SA to join our Artificial General Intelligence (AGI) Solutions team to work with Foundation Model (FM) teams alongside internal and external Generative AI customers to build the applications of the future.In this role, you will be the voice of the builder, with ownership for working alongside Amazon businesses to develop GenAI solutions that deliver their immediate business value and realize the future of customer experience. You will help your customers understand best practices and develop new best-practice patterns as you encounter new problem spaces. With your day to day focus on the builder, you will be expected to provide insights to product, science, and engineering on how customers build with our FM's and how we can improve. You will be empowered to invent on behalf of our customers and advocate for their needs throughout design, build, and launch of next gen FM's. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.Key job responsibilities- Ensure success in designing, building and migrating applications, software, and services with Amazon FM's, AWS Bedrock, and other AWS GenAI capabilities.- Interact with customers directly to understand their business problems and help them implement durable GenAI systems.- Educate customers on the value proposition of AGI FM ecosystem and showcase the art of possible.- Drive deep architectural discussions and design exercises to create solutions built with Amazon FM's- Author and contribute to AWS customer-facing publications such as whitepapers, workshops, demos and proof of concepts.- Build deep relationships with customer engineering, product, and science leaders. - Capture and share GenAI best-practice knowledge across internal Amazon builders and the AWS solutions architect community.About the teamAmazon AGI Solutions Team serves as a bridge between Foundation Model science, engineering, and product teams and the internal Amazon teams using these models to deliver business value to Amazon's customers. We help customers build GenerativeAI applications and apply the learning from these engagemetns to help make the Foundation Models better every day.BASIC QUALIFICATIONS- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications ...

We are seeking a passionate, talented, and inventive individual to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience and contribute to the design, architecture, and implementation of a cutting-edge product. The mission of the Applied AI team is to enable organizations within Worldwide Amazon.com Stores to accelerate the adoption of AI technologies across various parts of our business. We are looking for a Senior Applied Scientist to join our Applied AI team to work on LLM-based solutions. We are seeking an experienced Scientist who combines superb technical, research, analytical and leadership capabilities with a demonstrated ability to get the right things done quickly and effectively. This person must be comfortable working with a team of top-notch developers and collaborating with our research teams. We’re looking for someone who innovates, and loves solving hard problems. You will be expected to have an established background in building highly scalable systems and system design, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex problems, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Key job responsibilitiesYou will be responsible for developing and maintaining the systems and tools that enable us to accelerate knowledge operations and work in the intersection of Science and Engineering. A day in the lifeOn our team you will push the boundaries of ML and Generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our eCommerce business. If you have a passion for AI technologies, a drive to innovate and a desire to make a meaningful impact, we invite you to become a valued member of our team. BASIC QUALIFICATIONS 7+ years of building machine learning models for business application experience PhD, or Master's degree and 6+ years of applied research experienceExperience programming in Java, C++, Python or related languageExperience with large language models and their architectures, and deep learning ...

The Artificial General Intelligence Data Service (AGI-DS) team is seeking a dedicated, skilled, and innovative Principal Applied Scientist with a robust background in deep learning, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems.Key job responsibilitiesAs a Principal Scientist within the AGI-DS organization, you will be a trusted part of the technical leadership. You will bring a deep understanding of business and industry context to drive science and technology decisions that shape the development of algorithms and models across the organization. By setting the standard for scientific excellence, you will make critical decisions that align with the strategic goals of the company.A key aspect of your role will be to collaborate closely with talented colleagues to lead the development of advanced approaches and modeling techniques, driving forward the frontier of LLM technology. This includes innovating model-in-the-loop and human-in-the-loop approaches to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. You will have a direct impact on enhancing customer experiences through state-of-the-art products and services that harness the power of speech and language technology.You will solicit diverse perspectives from across the organization, challenge assumptions, and remain open to changing your views as you learn more. Your technical artifacts and solutions will be exemplary, serving as references and models of excellence for the broader team. You will tackle intrinsically complex problems, acquiring new expertise as needed, and decomposing challenges into straightforward, elegant solutions.You will be responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. You will develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. You will also participate in organizational planning, hiring, mentorship and leadership development. You will be technically fearless and with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance).About the teamThe Artificial General Intelligence Data Service (AGI-DS) team strives to be best-in-class at acquiring and creating all kinds of data representing human knowledge and preferences, with the highest standards of privacy, security, quality and utility, to power the best AI models and applications on Earth. BASIC QUALIFICATIONS- PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science - 10+ years of combined academic and research experience. - Strong publication record in top-tier journals and conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the scientist community on complex technical issues. - Experience developing software in traditional programming languages (C++, Java, etc..). - Excellent written and spoken communication skills ...

The Alexa Conversational Assistants Services (CAS) org is looking for a Principal Applied Scientist with a background in Natural Language Processing, Machine/Deep Learning, and Large Language Models (LLMs). You will be working with a team of applied and research scientists to enhance existing features and explore new possibilities with LLM empowerment. You will own high visibility programs with broad visibility and impact. You will interact with a cross-functional team of science, product, and engineering leaders.As a Principal Scientist within Alexa, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization.You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modeling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads.We’re looking for a passionate, talented, and inventive Principal Scientist to help build industry-leading conversational technologies that customers love. Our mission is to push the envelope in Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing, in order to provide the best-possible experience for our customers. As a Principal Artificial Intelligence Scientist, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art in spoken language understanding and dialog systems. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will mentor Senior scientists, and work in a fast paced team environment. Your work will directly impact our customers in the form of novel products and services that make use of speech and language technology.Key job responsibilitiesYou will be responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. You will develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. You will also participate in organizational planning, hiring, mentorship and leadership development. You will be technically fearless and with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance).About the teamAlexa is the groundbreaking cloud-based intelligent agent that powers Echo and other devices designed around your voice. Our team is creating the science and technology behind Alexa. We’re working hard, having fun, and making history. Come join our team! You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a cutting edge product used every day by people you know.BASIC QUALIFICATIONSPhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills ...

Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team builds services and tools through Machine Learning techniques to implement our policies to detect and mitigate sensitive content in across Alexa. We are looking for an experienced Principal Applied Science to build industry-leading technologies in attribute extraction, annotation, and sensitive content detection and interpretation across all languages, modal, and countries. A Principal Applied Scientist will be a tech lead for a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing related tasks. You will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Key job responsibilitiesA Principal Applied Scientist should have good understanding of NLP models (e.g. LSTM, LLMs, other transformer based models) or CV models (e.g. CNN, AlexNet, ResNet, GANs, ViT) where to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication skills and understand how to influence key stakeholders. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies.You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you.A day in the lifeYou will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation for worldwide coverage. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, model development, and solution implementation. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership.About the teamThe mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics.The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.BASIC QUALIFICATIONS· Master’s degree in Computer Science (Machine Learning, AI, Statistics, Mathematics, or equivalent)· 6+ years of experience in building machine learning models for business application especially applying NLP or Computer Vision to solve complex problems· Experience programming in Java, C++, Python or related language· Algorithm and model development experience for large-scale applications· Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives ...

The Artificial General Intelligence (AGI) team is looking for a highly-skilled Senior Applied Scientist, to lead the development and implementation of cutting-edge algorithms and push the boundaries of efficient inference for Generative Artificial Intelligence (GenAI) models. As a Senior Applied Scientist, you will play a critical role in driving the development of GenAI technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences.Key job responsibilities- Design and execute experiments to evaluate the performance of different decoding algorithms and models, and iterate quickly to improve results- Develop deep learning models for compression, system optimization, and inference - Collaborate with cross-functional teams of engineers and scientists to identify and solve complex problems in GenAI- Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the teamBASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills ...

Job SummaryAWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for the Cloud Optimization service portfolio (AWS Health, Well-Architected, Trusted Advisor). We are looking for a Principal Scientist to join us and lead/spearhead the AI revolution through innovative solutions inspired by customer needs. A Principal Scientist in Kumo is a hands-on contributor who 1/ Understands the latest trends and developments in AI/GenAI space and able to apply this innovation to solve customer challenges. 2/ Effectively partners across AWS AI/GenAI services to influence and drive investment prioritizations. 3/ Mentors to elevate the organization’s excellence in AI/GenAI. 4/ Represents the organization strategically in front of customers, partners, and other AWS leaders. Evangelize our AI/GenAI innovations, results, and impact. You will partner with go-to-market, support, and service leaders to identify, define, and shape the investment direction of our products with a vision, strategy, and develops innovative solutions for hard, previously unsolved problems. You will work closely with engineering teams to define the architectures and solutions that transform algorithms to services operating at AWS scale. This role will give you the opportunity to drive the design and delivery of large-scale cross-AWS projects while moving the needle disproportionately for the Support business. In this role, you’ll define and drive architectural innovation of existing and new services to help AWS customers optimally architect, develop, and operate for the cloud. You’ll think beyond the immediate team and project needs and focus on how to reduce operational complexity. You’ll provide technical vision in achieving business goals. Your responsibilities will include: * Influence at all levels – from business strategy to implementation. You will own direct technical contributions for some areas and in others you will influence and direct at the architectural level.* Lead by example, demonstrating technical excellence that other engineers aspire to follow. Taking time to mentor and develop members of each team.* Define the next generation of Cloud Optimization architecture, working closely with business owners, service teams, Principal Engineers, and Solution Architects to leverage proven design patterns and existing services to reduce existing complexity, duplication, and cost.* Solve ambiguous problems and deliver high impact customer driven products, such as real-time visibility into customers’ experiences and impacts during AWS service events, derive customer insights, generate summary of customers’ posture for security, cost, resilience, etc.* Drive operational excellence and best practices across the teams.* Work with minimal guidance, engaging engineering teams across the organization to deliver results, while responding efficiently to multiple program priorities. In addition, you’ll have the opportunity to analyze the latest technologies and development trends, establishing and implementing standard practices for the organization’s engineering teams. The ideal candidate will be able to exercise strong judgment in balancing technical leadership and business goals.About the teamAWS Kumo is a global product and technical organization dedicated to helping AWS customers succeed in their cloud journey. Kumo owns critical cloud services used by all AWS customers to build, optimize, and operate at scale. Our broad portfolio of services includes AWS Health (https://aws.amazon.com/premiumsupport/technology/aws-health-dashboard/), Trusted Advisor (https://aws.amazon.com/premiumsupport/technology/trusted-advisor/), Well-Architected (https://aws.amazon.com/architecture/well-architected/), re:Post (https://repost.aws/), Recommendations & Insights, Self-service Automation, Support Center (https://console.aws.amazon.com/support/home/?nc2=h_ql_cu), and more, as well as all the internal tooling used by our global support organization to provide exceptional customer support.Kumo is a people-first organization doing world-class innovation at scale. We are globally distributed, with larger teams across the United States, Canada, South Africa, Costa Rica, Australia, and other geographies. We are always looking for exceptional technologists and leaders who would like to join us on this journey. By joining Kumo, you will work with all AWS customers, from big and diverse enterprises to small cutting-edge startups, helping them achieve success in their cloud journeys. We are delivering product and technological innovation that transform the way our customers run their businesses. Our industry-leading product portfolio cuts across a wide range of technologies — from Distributed Systems to Machine Learning — at Amazon scale. We are a fast-growing, agile and collaborative team of individuals with diverse backgrounds from all parts of the globe. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. Join us!BASIC QUALIFICATIONS* Graduate degree (MS or PhD) in Computer Science, Electrical Engineering, Mathematics or Physics or related field.* 7+ years of experience in AI and Machine Learning in industry.* Proven experience with a track record of thought leadership and contributions that have advanced the a business, customer experience. * Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment. * Excellent written and verbal communication skills. ...

The Alexa Conversational Assistants Services (CAS) org is looking for a Principal Applied Scientist with a background in Natural Language Processing, Machine/Deep Learning, and Large Language Models (LLMs). You will be working with a team of applied and research scientists to enhance existing features and explore new possibilities with LLM empowerment. You will own high visibility programs with broad visibility and impact. You will interact with a cross-functional team of science, product, and engineering leaders.As a Principal Scientist within Alexa, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization.You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modeling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads.We’re looking for a passionate, talented, and inventive Principal Scientist to help build industry-leading conversational technologies that customers love. Our mission is to push the envelope in Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing, in order to provide the best-possible experience for our customers. As a Principal Artificial Intelligence Scientist, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art in spoken language understanding and dialog systems. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will mentor Senior scientists, and work in a fast paced team environment. Your work will directly impact our customers in the form of novel products and services that make use of speech and language technology.Key job responsibilitiesYou will be responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. You will develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. You will also participate in organizational planning, hiring, mentorship and leadership development. You will be technically fearless and with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance).About the teamAlexa is the groundbreaking cloud-based intelligent agent that powers Echo and other devices designed around your voice. Our team is creating the science and technology behind Alexa. We’re working hard, having fun, and making history. Come join our team! You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a cutting edge product used every day by people you know.BASIC QUALIFICATIONSPhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills ...

Do you want to be part of a team that's revolutionizing Amazon's fulfillment and packaging technology? Can you commit to optimizing systems that process tens-of-millions of customer packages daily with the lowest cost to serve and a defect-free customer experience? Do you have a passion for solving complex science challenges and building a sustainable e-commerce experience?Your statistical and machine learning skills can help make that a reality on the Mechatronics and Sustainable Packaging team. We are seeking a Principal Applied Scientist who will join a team of experts in the field of Statistics, Operational Research, Machine Learning (ML), Computer Vision and Generative AI to work together to break new ground in the world of automated packaging solutions. You'll work in a collaborative environment where you can pursue ambitious research with many peta-bytes of data, work on problems that haven’t been solved before, quickly implement and deploy your algorithmic ideas at scale, understand whether they succeed via statistically relevant experiments across millions of customers, and publish your research. You'll see the work you do directly improve the packaging experience of Amazon customers in the fulfillment technology space. If you are interested in robotics, computer vision, machine learning, statistics, big data, and building scalable solutions, this role is for you.The successful candidate will have a PhD in Computer Science, Statistics, or Engineering with a strong focus on data analysis, machine learning, generative AI or a related field, and 10+ years of practical experience solving complex problems in computer vision, anomaly detection, robotics. or multi-modal classification systems. Manufacturing, packaging and/or logistic experience is a plus, but not a requirementKey job responsibilities- Advance exploratory research projects in machine learning, statistics and related fields to create defect-free packaging customer experiences- Analyze large amounts of Amazon shipments to discover patterns, find opportunities, and develop highly innovative, scalable algorithms to seize these opportunities- Validate new or improved models via statistically relevant experiments across millions of customers- Work closely with software engineering teams to build scalable prototypes for testing, and integrate successful models and algorithms in production systems at very large scaleBASIC QUALIFICATIONS-Ph.D. degree in Computer Science, Statistics, Machine Learning, or a related field with publications in refereed academic conferences and journals-10+ years of experience of solving difficult machine learning, optimization, or statistical business problems-Experience programming in Python, Java, C++ or a related language-Proven track in leading, mentoring, and growing teams of scientists -Demonstrated ability to serve as a technical lead -Excellent writing skills for presenting business cases and scientific models with rigorous analyses that support results/conclusions to influence important decisions. -Strong fundamentals in problem solving, algorithm design and complexity analysis ...

Amazon's Optimal Inventory Health (OIH) org in Supply Chain Optimization (SCOT) group is looking for a Principal Applied Scientist to optimize one of the most complex eCommerce systems in the world. The Optimal Inventory Health (OIH) drives long-term cash flow (LTFCF) growth by determining optimal inventory dispositions under uncertainties in demand, pricing, and supply across Amazon’s 21 marketplaces global network. OIH is in the unique position within SCOT to drive the joint optimization across supply chain and marketing across the levers of Markdowns, Removals, Outlet, Deals, Sponsored Ads, and Paid Search etc. Our systems delivers hundreds of million dollar saving to Amazon each year. The Principal Applied Scientist will lead the science vision and implementation to optimize across inventory disposition channels and deliver best experience to Amazon customers through those levers. We are investing and building the next generation inventory disposition decision models based on cutting-edge technologies like Reinforcement learning, Causal inference, Deep Learning Prediction etc. Academic and/or practical background in Machine Learning and Operations Research are particularly relevant for this position. Experience in model-based engineering and/or multidisciplinary analysis & optimization is also a plus. This position requires drive and self-motivation, superior analytical thinking, data-driven disposition, application of technical knowledge to a business context, effective collaboration with fellow scientists, software development engineers, and product managers, effective communication of technical designs to technical and non-technical audiences, and close partnership with many stakeholders from operations, finance, IT, and business leadership.Key job responsibilities- Seek to understand in depth the end to end value chain of eCommerce across supply chain and marketing and identify areas of opportunities to grow our business using science solutions.- Lead science strategy and roadmap in OIH space- Drive alignment across organizations to achieve business goals- Lead/guide scientists and engineers across teams to develop, test, launch and improve of science models designed to optimize inventory value and customer experience.- Be responsible for communicating our innovations to the broader internal & external scientific community and business leadership.- Mentor and guide the applied scientists in our organization and hold us to a high standard of technical rigor and excellence in ML.A day in the life- You will engage with distinguished scientists and Senior Principal scientists across organizations to shape the vision of the eCommerce decision systems across supply chain and marketing. - You will collaborate with talented product managers and software engineers to build the end to end systems. - You will work with stakeholders across retail, supply chain, finance etc. to understand the business operation process and bottlenecks and build solution to provide the best experience to Amazon customers through automated OIH actions.- You have the access to the richest eCommerce data and will be able to see the actual significant business impact quickly with the models you build.About the teamSupply Chain Optimization Technology (SCOT) is the core of the Amazon eCommerce business, which leverage science models and systems to automate the decisions and operations of the most complex supply chain in the world. Optimal Inventory Health (OIH) maximize the inventory value in Amazon through all the levers across traffic, marketing, pricing and reverse logistics.BASIC QUALIFICATIONS▪ PhD in Multidisciplinary Design Optimization, Systems Optimization, Operations Research or related Engineering or Applied Sciences fields▪ Previous work experience or demonstrated practical industry experience▪ A proven record of innovation and driving critical research in Applied Optimization in industry, government, or military▪ Experience developing intricate systems, including establishing target system results and operation tolerances, developing a system design, analyzing this design use in relation to the function of the elements in the system, developing system prototypes, and testing and validating the developed design to quantify its value▪ Excellent interpersonal skills and a can-do never-give-up attitude▪ Experience of handling large dataset ...

Where will Amazon's growth come from in the next year? What about over the next five? Which product lines are poised to quintuple in size? Are we investing enough in our infrastructure, or too much? How do our customers react to changes in prices, product selection, or delivery times? These are among the most important questions at Amazon today. The Topline Forecasting team in the Supply Chain Optimization Technologies (SCOT) group is looking for innovative, passionate and results-oriented Principal Economist to provide thought-leadership to help answer these questions. You will have an opportunity to own the long-run outlook for Amazon’s global consumer business and shape strategic decisions at the highest level. The successful candidate will be able to formalize problem definitions from ambiguous requirements, build econometric models using Amazon’s world-class data systems, and develop cutting-edge solutions for non-standard problems.Key job responsibilities- You understand the state-of-the-art in time series and econometric modeling.- You apply econometric tools and theory to solve business problems in a fast moving environment. - You excel at extracting insights and correct interpretations from data using advanced modeling techniques.- You communicate insights in a digestible manner to senior leaders in Finance and Operations within the company.- You are able to anticipate future business challenges and key questions, and have the ability to design modeling solutions to tackle them. - You have broad influence over the Topline team’s scientific research agenda and deliverables. - You contribute to the broader Econ research community in Amazon. - You advise other economists on scientific best-practices and raise the bar of research.- You will actively mentor other scientists and contribute to their career development. BASIC QUALIFICATIONS- PhD in Economics or closely related field.- Track record of publications that have advanced the state-of-the-art. - 6-8 or more years of experience in industry, consulting, government or academic research. - Expertise in applied time series. - Fluency in at least one statistical software package such as R, Stata, Matlab, SAS. ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Principal Product Manager - Technical to join our team to lead the development of core Foundational Models that enable the development of thousands of internal and external Generative AI Applications.
We are seeking a dynamic, entrepreneurial product manager who is passionate about bringing the power of Generative AI to Amazon businesses and our customers. If you enjoy leading technical product innovation to build products used by all Amazon teams and AWS customers, then join our team. We are looking for a customer obsessed product manager who enjoys discovering the customer requirements, innovating on their behalf, and developing experiences the raise the bar for AGI Foundation Models. You will be the voice of the customer and responsible for driving a product roadmap that enables Amazon to build the most powerful Foundation Models. You will have the responsibility of inventing on behalf of our customers and advocating for their needs throughout design, build, and launch. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Principal Product Manager - Technical to join our team to lead the development of core Foundational Models that enable the development of thousands of internal and external Generative AI Applications. We are seeking a dynamic, entrepreneurial product manager who is passionate about bringing the power of Generative AI to Amazon businesses and our customers. If you enjoy leading technical product innovation to build products used by all Amazon teams and AWS customers, then join our team. We are looking for a customer obsessed product manager who enjoys discovering the customer requirements, innovating on their behalf, and developing experiences the raise the bar for AGI Foundation Models. You will be the voice of the customer and responsible for driving a product roadmap that enables Amazon to build the most powerful Foundation Models. You will have the responsibility of inventing on behalf of our customers and advocating for their needs throughout design, build, and launch. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.Key job responsibilitiesIn this position, you will play a pivotal role defining product requirements and go-to-market strategy. This role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new FM capabilities through expertly crafted business requirements documents.
A day in the lifeGiven the scope and high level of ownership that product managers have in GI, rarely are two days the same. You are a business owner, customer-facing representative for the service, and point of contact for partner teams. On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, and naming documents, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc., thinking big to envision what is next, and exhibiting learn and be curious for different technologies, growth strategies, and market trends.
On a daily basis, you'll have a chance to work with everyone who makes products at AGI successful, including senior leadership, engineers, business and sales experts, marketing, advocates, data scientists, content writers, and more. You will meet with customers to understand our core strengths and weaknesses. You will synthesize that feedback and other industry knowledge, with business and service data, to create strategies and test hypotheses. As someone central to the success of AGI, people will look to you on a regular basis to solve problems and connect them with specialists. To develop that expertise, you'll constantly be looking to learn by reaching out to other experts within the company and in the larger tech community, using your own product by developing samples, demos, side-projects, and through mentorship, both as a mentor and mentee. Our customers are developers and technical decision makers, so you will be using code, technical documentation, and architecture diagrams to understand problems and communicate solutions.
About the teamAmazon AGI Team builds the most capable Foundation Models using which teams across Amazon and beyond leverage to build Generative AI Applications across several different modalities, and capabilities. This position will be part of the AGI Product team that is responsible for leading the product function for AGI.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management- 7+ years of technical product or program management experience- 6+ years of end to end product delivery experience ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Principal Product Manager - Technical to join our team to lead the development of core Foundational Models that enable the development of thousands of internal and external Generative AI Applications.
We are seeking a dynamic, entrepreneurial product manager who is passionate about bringing the power of Generative AI to Amazon businesses and our customers. If you enjoy leading technical product innovation to build products used by all Amazon teams and AWS customers, then join our team. We are looking for a customer obsessed product manager who enjoys discovering the customer requirements, innovating on their behalf, and developing experiences the raise the bar for AGI Foundation Models. You will be the voice of the customer and responsible for driving a product roadmap that enables Amazon to build the most powerful Foundation Models. You will have the responsibility of inventing on behalf of our customers and advocating for their needs throughout design, build, and launch. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. The last mile Routing and Planning team is at the heart of our growing logistics network at Amazon. We’re challenged to constantly improve and innovate on our vehicle routing software and tools to better support fast delivery to customers. We have among the most complex vehicle routing problems in the industry, including large, capacitive, commingled, and time windowed routing problems. We dispatch thousands of drivers a day to carry millions of packages to our customers. The last mile routing and planning team is looking for a customer-obsessed, detail oriented Principal Product Manager with a strong track record of delivering results and proven product management experience to own and execute on transformational projects for how we containerize and route packages within last mile. The role will define the roadmap for transforming the interactions between containerization and routing. The Team: How often have you had an opportunity to be a member of a team launching unique customer experiences world-wide? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, think big, leverage high judgment and gut instinct, look around corners, and always obsess over customers. The Role: You are results oriented and have thrived and succeeded in launching new products and businesses under tight deadlines. In addition to product management and technical skills, the role requires a strong customer and operational focus. You will need to constantly look for optimization areas, work with science and tech on implementing the roadmap, track progress and define how we scale; Ability to influence, analytical ability, strong tracking/monitoring capabilities, exceptional communication skills and leadership are essential to success in this role. The pay-off is high ownership, an ability to deliver results, execute launches with high quality and raise the bar for how we expand our speed programs. You will interact closely with the business team, the technology team, and the supply chain/operations team to identify/manage critical projects.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Do you want to work on a team where you are encouraged to build and have the autonomy to push boundaries? Invention has become second nature at Amazon, and the pace of innovation is only accelerating with breadth of our businesses expanding. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new products, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.The Amazon Optimal Inventory Health team is looking for a strong Principal PMT to drive the product and tech strategy for optimizing the value of all inventory in Amazon's worldwide network. This is a strategic area where you will build and scale the next generation of inventory health optimization products across US, EU, Japan, India, and 12 emerging markets. You will partner closely with Engineering and Science teams to formulate a clear product vision and build, operate and expand the scope of our complex optimization systems and services to deliver both bottom-line savings and business growth for Amazon and our Selling Partners. You will engage deeply with partner teams in SCOT and across Amazon in marketing, pricing and advertising to strategically drive Optimal Inventory Health by shaping demand and matching to existing and new supply of inventory.Key job responsibilities• Own product roadmap and strategy for key areas of Optimal Inventory Health• Partner with Software Development, Research Science and Data Engineering teams to build new features, and develop new Machine Learning models to help reduce supply chain cost and improve profitability• Work closely with senior management, scientists and engineers to deliver innovative software products that help Amazon and its selling partners optimize the value of their inventory• Create buy-in for product vision both internally and externally and evangelize that vision within the organization and across Amazon• Develop detailed business requirements that can be used to create software product specifications and design• Manage delivery of current products concurrently with future product planning• Drive projects, product and feature launches with teams inside Amazon• Own strategic and operational product communications including developing and reporting on key metrics• Drive customer/seller engagement in conjunction with partner seller/customer-facing teamsAbout the teamOptimal Inventory Health (OIH) is a key part of Amazon's Supply Chain Optimization Technologies (SCOT) - the decision engine behind Amazon's supply chain (watch this fun video about SCOT: https://youtu.be/ncwsr1Of6Cw). Every day, OIH systems look at every item sold by Amazon and our Selling Partners worldwide to determine if we like the inventory levels, and if not, do something about it. We use large-scale optimization and machine learning models to maximize the net present value of inventory, driving actions such as website pricing markdowns, deal creation and execution, as well as driving customers to find the products they want at prices they love through various channels, including search and ads.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Are you interested in joining an innovative team that is at the forefront of solving complex business problems? Supply Chain by Amazon will allow merchants to leverage Amazon’s fast, reliable warehousing and transportation capabilities and advanced data science to efficiently move products from manufacturers to customers, keeping merchants in stock while lowering costs and simplifying inventory management. Come join the team that’s making this vision a reality.Key job responsibilities- Own customer research, benchmarking, strategy, technical deep-dives, roadmap planning and execution for your domain and project workstreams- Work across engineers, designers, sales, and operations to define, build and iterate on seller-facing experiences and supply chain capabilities - Bring your product vision to life by driving day-to-day product development from design through to release, managing trade-offs, stakeholder management and communication, and measuring success criteria- Champion your product internally and externally, all the way up to Amazon senior leadership and senior executives of our business customersAbout the teamJoin Amazon Warehousing & Distribution, a startup-like environment within Amazon serving omni-channel merchants. We seek a someone who is motivated by a fast-paced and highly entrepreneurial environment looking to make instant impact. You will leverage your deep technical product management expertise and customer obsession to identify opportunities to help us accelerate at scale and innovate quickly for our customers.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of technical product or program management experience ...