Amazon obsesses over customers by offering a white glove service where we deliver TVs and other items such as furniture to customers’ homes. AMXL was launched in September of 2018 to support Amazon’s expansion into the >$600B Heavy/Bulky product market share segment. The NA AMXL Supply Chain Execution team (SCE) plays the leading role in the growth and profitability of our network. We are responsible for calibrating our capacity to expected demand, overseeing the health of our end-to-end supply chain, and making structural changes to our network (inbound and outbound connectivity, critical pull times (CPTs), new ship methods, use of 3P carriers, availability of delivery slots, Delivery Service Provider (DSP) and associate hiring, etc.) to meet our cost, growth, and quality goals. Over the last five years, AMXL has become arguably the best Heavy Bulky fulfillment and delivery provider in the world with in terms of Delivery Estimate Accuracy, costs, and fewer customer contacts. Our NA network is currently supporting over $9B in gross merchandise sales (GMS), with expectations of double-digit % growth over the next three years.
Key job responsibilities
The S&OP team is responsible for aligning and optimizing the FC network plan for labor and capacity constraints, ideal placement and buy volumes, plan accuracy, and improve tools to automate the planning process. Each week, our team provides an updated short to medium term aggregate fulfillment plan (up to 17 weeks) for the AMXL fulfillment network (US). The plan reflects the projected fulfillment needs of the Retail/FBA teams and partners, and includes all inbound and outbound flows across the network. FC leadership uses this plan in making decisions on full-time and temporary labor as well as in supporting other decisions within the FC network.
- Managing multiple initiatives and projects
- Writing strategy documents that clearly communicate supply chain vision to senior leadership
- Working with Retail, Finance and Operations partners towards defining supply chain and operating models
- Forming cross-functional project teams, planning, organizing, managing, and executing complex projects across multiple organizations and stakeholders
- Deep diving complex models and analyzing trade off decisions to ensure the best outcome for our customers
- Formulating and owning volume projections and presenting to senior leadership
A day in the life
The main task for the S&OP team is to gather Retail/FBA and partner inbound and outbound inventory flow forecasts on weekly basis and turn the forecast into an operational plan. Once a plan is published each Wednesday, the S&OP team then tracks the execution against the plan and provides metrics to retail, ops leadership and the FCs as to performance against the plan. When large variations to the plan are detected, the team will then surface this to the relevant teams responsible and make adjustments when variability becomes too high for the FCs to operationalize.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.