Sr. Program Manager, WWRR Planning

As part of the WWRR planning team, you will drive strategic initiatives that fundamentally shape Amazon's return domain. This role sits at the intersection of customer experience, operational efficiency, and business growth, requiring both strategic vision and analytical rigor. You'll have the unique opportunity to influence how millions of customers interact with Amazon's returns while driving significant impact across diverse business and product teams. The position offers exceptional visibility and impact, working directly with senior leadership to transform how we approach returns management.

In this dynamic role, you'll collaborate with diverse business stakeholders to identify, validate, and execute high-impact return reduction initiatives. Your responsibilities will span from strategic planning to tactical execution, requiring you to dive deep into business metrics, customer behavior patterns, and operational data. You'll leverage advanced analytical and problem-solving skills to transform complex data into actionable insights, presenting your findings through comprehensive documents to senior leadership. The role demands both creativity in solution development and rigor in execution. You'll need to balance competing priorities, manage cross-functional relationships, and navigate ambiguous business challenges while maintaining focus on measurable outcomes.

You'll develop expertise in program management, data analytics, stakeholder management, and strategic planning - skills that are highly valued across Amazon. The fast-paced environment will challenge you to constantly learn and adapt, while the broad scope of responsibilities ensures continuous professional growth.

Key job responsibilities
- Strategic Initiative Leadership
Oversee the end-to-end development and execution of multiple high-impact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration, while defining clear success metrics and tracking mechanisms.

- Analytics & Decision Making
Your role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights, enabling data-driven decision making across the organization through clear, compelling analysis and communication.

- Stakeholder Management & Communication
A core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. You'll partner closely with Technology, Product, Operations, and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential, as will leading cross-functional meetings and working sessions to align on priorities and execution plans.

- Program Management & Execution
Success in this role requires exceptional program management skills as you'll oversee multiple concurrent initiatives through various stages of development and implementation.

A day in the life
- Partner with business stakeholders to generate and validate return reduction opportunities
- Lead program management for multiple initiatives from ideation to implementation
- Conduct in-depth analysis of customer behavior and business metrics
- Develop and present strategic recommendations to senior leadership
- Drive data-informed decision-making
- Build and maintain relationships with cross-functional partners

About the team
The WWRR Planning team within Returns & Re-commerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazon's cost flywheel.

We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, BIE and economist teams, who together manage the lifecycle of returned and damaged products.