Sr. Product Manager, Seller Fulfillment Services

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.

Identify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience. Drive development efforts and manage priorities for project/program completion, including operational solutions. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers. Evaluate effectiveness of current or future fulfillment channel performance. Collaborate with other departments to integrate with business systems and processes. Resolve problems concerning transportation, logistics systems, supply chain and fulfillment operations. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators. Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.


Key job responsibilities
The Sr. Product Manager will be responsible for building customer facing products that simplify the ability of our sellers to operate their business on Amazon marketplace, unlocking their true fulfilment potential. With a goal to improve customer and seller experience at every opportunity, this individual will work backwards from customer needs to reduce Seller friction, and in turn empower them to better control their business through our suite of products.

About the team
Amazon’s Seller Fulfillment Services team builds products/software to help the hundreds of thousands of Amazon Sellers ship their orders from their own warehouses directly to our Customers.