Sr. Product Manager, Removals

At Amazon Worldwide Returns & ReCommerce, WW R&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

Every year, Amazon processes and removes hundreds of millions of damaged and overstock items from its fulfillment centers and reverse fulfills these items to Sellers, Vendors, Liquidators, Charities, and Recyclers. Our team delivers products, features, and programs that reduce removal costs, improve removal performance, eradicate defects, and reduce warehouse fullness.

In this role, you will own existing and new products and features that deliver on our four goals for removals. You will work directly with software developers, program managers, as well as operations, transportation, accounting, tax, and legal partners to author requirements documents. You will work backwards to delight Amazon’s reverse fulfillment customers. This is an exciting opportunity for someone entrepreneurial and able to Think Big to create new ways to fulfill to critical customers within Amazon’s supply chain.

Key job responsibilities
- Draft and collect business requirements
- Author PRFAQs for future 'Think Big' ideas in order to get funding
- Deliver minimal viable products (MVPs) in an agile, iterative way that enables Amazon to test and learn
- Deliver requirements, products, and features on tight timelines
- Interacting with stakeholders at multiple levels and in multiple locations, and working with business, product, data science, tech, program, and Operations teams to define and deliver solutions.
- Understands customer (internal and external) needs, defining clear project plans, and executing to high expectations in a fast-paced environment.
- Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities.
- Working directly with engineering to build exceptional products.
- Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
- Collaborating with global stakeholders in other regions to define requirements that support international use cases.
- Exceptional written and verbal communication skills, with the ability to communicate accurately, crisply, and comfortably in various settings
- Highly vocally self-critical, able to understand their opportunities for growth and deliver on feedback independently and fully

A day in the life
- Meeting with engineers and discussing new products and features
- Gathering requirements from tax, accounting, compliance, operations, program, and business stakeholders, and then making critical prioritization decisions based on those requirements
- Conducting surveys, doing market segment research or customer interviews, or visiting sites to understand your customer better
- Writing documents to build support from your stakeholders and leaders
- Modeling financials to quantify the impacts of your products
- Dreaming up new big ideas and brainstorming with colleagues

About the team
We are the WW Removals team, part of the Worldwide Returns & ReCommerce (WW R&R) organization at Amazon.

WW R&R owns WW reverse logistics for Amazon, beginning with alternatives to returns; returns customer experience and transportation; recovery and recommerce channels (e.g. Amazon Warehouse, Liquidations, and Donations, as well as Seller-facing recovery programs); ReLo Ops; customer returns evaluations tools and programs; and finally, removals tools and programs.

WW R&R's vision is to set the global standard for excellence in reverse logistics, and build a future that prioritizes customers, the planet, and our pursuit of zero costs, zero defects, and zero waste.