Sr. Communications Manager - Amazon Flex, Amazon Flex

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We are seeking a Sr Communications Manager for Amazon Flex in North America. In this role, you will be responsible for delivering high quality driver communications to our delivery partners in North America (USA, Mexico, Canada). You will have communications program and project management experience, excellent writing skills, and the ability easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment. The ideal candidate will have a proven track record in assuming end-to-end ownership, developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.


Key job responsibilities
- Define and manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives, messages and channels, and driving awareness, engagement, and adoption of initiatives.
- Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.
- Partner with internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support the achieving business goals.
- Create and maintain communications toolkits, processes, templates, and messaging for worldwide and communications teams.
- Propose, execute, and new ways of creating and distributing communications, including identify and driving process improvements.
- Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.