Senior Program Manager, WWAS and G&A PXT

World Wide Amazon Stores and G&A People eXperience & Technology (WWAS and G&A PXT) is looking for a Senior Program Manager with excellent project management skills who can think big, lead end to end process execution, cultivate collaborative relationships with the WWAS and G&A PXT team to meet shared goals, and roll up their sleeves to deliver. The Senior Program Manager is a hands-on role that provides programmatic leadership to our WWAS and G&A PXT team and requires strong team collaboration. This role is critical in executing our initiatives to drive functional excellence and process improvement.

As a Senior Program Manager, you understand that building does not happen in a silo, but requires an appreciation for collaboration with global PXT Business Partners, other COE teams, and business leaders. You also know that influencing happens by writing incredible data rich documents, working hard to earn trust, showing tenacity and backbone, and a commitment to doing what’s right. Previous experiences that will help with role fit might include: partnering with product teams or PXT teams to build new systems, mechanisms and/or tools, leading large scale change management initiatives that stick, presenting data insights to senior leaders that lead to global PXT process decisions/implementation.

Key job responsibilities
The successful candidate will be highly analytical, very organized, have attention to detail and a passion for process improvement. Ideal candidate will be able to make recommendations and indicate trends to the business leaders to ensure that we provide the highest level of service to our customers.

A day in the life
- You are extremely organized and a detail-oriented professional with experience scaling across a variety of responsibilities.
- You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You partner effectively with customers, stakeholders, and partner teams, often influencing without authority.
- You have well-developed project and stakeholder management skills even if you don’t have a formal Project Management background.
- You look around corners and ask the right questions to ensure you can filter through information quickly and bubble up the “need to know” pieces to senior leadership.
- You handle complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in or across organizations.
- Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and tasks.
- You effectively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
- You are a simplifier. You judiciously add, refine, and remove to land at the right solution. Doing so increases the productivity and effectiveness of the teams you work with.
- You uphold a very high standard in preserving confidentiality and trust when dealing with sensitive matters
- You are able to think big but also not be afraid to "roll up your sleeves."
- You have the ability to manage and support multiple priorities simultaneously, have bias for action - orientated on results and driving appropriate solutions


About the team
You will never have a boring day in this role. No two days may be alike but they will be challenging with interesting projects, bringing new opportunities to learn. We are a small, scrappy team who will get stuff done. No task is too small, or too big, there is never anything that isn't in our job description. We love Learning and Being Curious and Delivering Results!