Senior Program Manager, Defects Prevention and Reconciliation (DP&R)

The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.

The DP&R team is looking for a Senior Program Manager to establish the non-compliance monitoring system for packaging defect and drive the adoption of defect capture tool Worldwide. You will play a crucial role in planning, executing, and delivering complex programs that involve multiple teams and organizations. Your main responsibility will be to lead important initiatives, process improvements, or changes, ensuring measurable business results through careful planning, effective communication, and robust risk management strategies. You will define program objectives, roadmaps, and strategies that align with the overall business goals and metrics. You will navigate interdependencies, influence priorities, and make data-driven decisions on resource allocation and project prioritization. You will exemplify best practices in program management, fostering constructive dialogue, building consensus among diverse stakeholders, driving clear decisions, proactively identifying and mitigating risks, and ensuring alignment with organizational objectives. Additionally, you will streamline processes, increase team productivity, and eliminate dependencies that hinder innovation or user satisfaction. Furthermore, you will actively participate in hiring and mentoring initiatives, providing valuable feedback and assessments to nurture talent within the organization.

If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!

Key job responsibilities
• Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
• Function as the strategic point of contact to business, operations, tech teams and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.
• Influence partner teams without authority, to overcome unforeseen obstacles, and drive inventory defect reduction through process improvements and technological solutions
• Exhibit sound business judgment, proven ability to influence others, strong communication skills and analytical thinking skills.