Businss Intelligence Manager, AMZL Learning & Development

At Amazon, we are working to be the most customer-centric company on Earth. AMZL Learning & Dev powers the learning engine at the heart of Amazon logistics. We work backwards from customer needs to develop mechanisms, technology, and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety, quality, people and cost metrics within our business. We leverage the latest AWS technologies, big data approaches, and ML to build distributed, highly available data systems. We get to work across a diverse set of organizations and stakeholders to achieve our goals.

Our team is looking for a Business Intelligence Manager to lead a team of business intelligence engineers to deliver insights and analysis across our product portfolio. You will own metrics, dashboards and measurement across platforms and products which help Amazon Logistics (North America) to operate efficiently by automating the data flow of learning metrics and impact through or Leader and Associate Program teams.

Key job responsibilities
- Manage and lead a team of Business Intelligence Engineers and own organization wide analytical solutions including metrics, attributions etc.
- Work with in-house scientists, product management, engineering, and business teams to identify new BI capabilities and projects
- Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems
- Analyze and solve problems at their root, stepping back to understand the broader context.
- Use data mining, model building, and other analytical techniques to develop and maintain customer segmentation and predictive models to drive the business.
- Identify opportunities and key criteria to drive analytical reporting and business strategy
- Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting
- Simplify and automate reporting, audits, and other data-driven activities
- Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation
- Learn new technology and techniques to meaningfully support product and process innovation

About the team
We serve AMZL’s Learning teams as the strategic thought leader, looking beyond where other teams are focused to drive transformative solutions that leverage technology and processes to improve learning outcomes and drive down the cost to serve.