This role requires a sales and business development background to successfully identify and convert new opportunities with a high degree of customer obsession. Account Managers will be talking with Sellers on a daily basis and developing pipeline management plans based on bold Units, onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally.
Key job responsibilities
- Recruit and manage a diverse portfolio of Fulfilled by Amazon (FBA) Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.)
- Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings
- Program management responsibilities to improve and build upon the Seller experience
- Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling
- Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings
- Ownership of Account Management activities including forecasting, operational troubleshooting, seller education, etc, which may include tracking and analyzing metrics to measure Seller Experience and business performance
- Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.)
About the team
Formed in 2020, the US Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience
- Bachelor's Degree
- Program or project management experience.
PREFERRED QUALIFICATIONS
- Bachelor Degree required, ideally in a quantitative field, logistics, or business administration
- Experience in Logistics sales
- Experience delivering results in an account management function
- Proficiency in SQL or Python
- Presentation, oral and written communication skills
- Competitive and creative drive to win over customers and think outside the box
- Communication, interpersonal, and organizational skills, with the ability to connect in both online and face-to-face environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,300/year in our lowest geographic market up to $92,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.