We are seeking a self-motivated expert with a keen eye for detail and a creative mind who will be responsible for creating, delivering and continuously improving learning programs using an array of creative approaches as well as developing a video library of training materials for the global audience.
Key job responsibilities
As a Training PM, you will own training strategy end to end (60% in delivering training and 40% in creating engaging training contents)
Delivering Trainings
- Develop and manage the training delivery strategy and plan to meet organizational objectives
- Schedule, coordinate, and facilitate training sessions for internal and/or external stakeholders
- Ensure training materials and content are ready and available for each training session
- Assess training effectiveness and gather participant feedback to continuously improve the training program
- Track and report on key training metrics such as attendance, completion rates, and participant satisfaction
- Collaborate with subject matter experts and Ops excellence PM to ensure training content is up-to-date and aligned with business needs
- Manage the training logistics including scheduling trainings, distributing training materials, etc.
- Maintain a training calendar and communicate upcoming training opportunities to stakeholders
Creating Engaging Content
- Maintain a repository of training materials: new content uploading, existing content updating, curricula creation, and report generation.
- Develop engaging scripts and storyboards for the training videos.
- Shoot, edit raw video, convert images to animated videos, and create the final video content.
- Incorporate various multimedia elements like graphics, animations, titles, audio, and other supporting materials into the videos to enhance the learning experience.
- Propose content experiments and internal workflow improvements to improve efficiency and quality.
- Review and test training videos/materials to ensure they meet the specified quality standards and learning outcomes.
About the team
The InStore Experience team was created to provide a consistent, world-class experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products, processes, and methods that build trust and deliver value for customers, selling partners, and shippers. Our agile, collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality, we constantly seek new ways to improve the customer experience. Through our customer-obsessed work, we strive to create positive outcomes that support Amazon's broader mission and values.
BASIC QUALIFICATIONS
- 2+ years of experience managing and delivering training programs for large-scale, diverse audiences
- 1+ years of experience in instructional design and development of engaging learning content
- 1+ years of proven work experience in video production, editing, and audio engineering
- Proficiency in Adobe Creative Suite software, including Adobe Premiere Pro, After Effects, and color grading tools
- Experience creating and delivering eLearning content using authoring tools like Storyline 360, Vyond, and Camtasia
- Ability to develop content templates and enforce style guides to ensure consistency across all training materials
- Demonstrated expertise in designing and delivering adult learning content and assessments based on clearly defined learning/performance objectives
- Strong communication, presentation, and interpersonal skills with the ability to effectively engage diverse stakeholders
- Willingness and ability to travel, as needed, to deliver train-the-trainer sessions and on-site training workshops
PREFERRED QUALIFICATIONS
- Bachelor's degree in Instructional Design, Learning & Development, Digital Media, or a related field
- Project management certification (e.g. PMP, PRINCE2) or equivalent experience
- Experience working with learning management systems (LMS) and training administration tools
- Knowledge of adult learning theories and principles of effective training program design
- Familiarity with emerging learning technologies and trends in the training and development field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $112,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.