The Worldwide Returns (WW Returns) PMO team collaborates with external product, program, and tech owners across Amazon to ensure they include a well thought out returns and disposition solution and customer returns experience as part of their overall strategy. We own the initiation, prioritization, or termination of work and changes necessary (with external teams) to ensure that external roadmaps, designs, and strategic objectives align with Worldwide Returns strategic goals - "The Four Zeros":
Zero Defects – Collaborate with others to eliminate defects that cause a return.
Zero Cost - Reduce the cost of returns while innovating on the return experience.
Zero Waste - Reuse as many returned and damaged products as possible to reduce waste to landfill.
Zero Carbon – Identify and coordinate actions across businesses to be carbon neutral in ATS by 2040.
On behalf of WW Returns, we own the end-to-end engagement with external teams.
As a Process Specialist you will support the Program Mangement team to enable the delivery of externally driven projects.
Key job responsibilities
In this role you will serve as a catalyst to the organization ensuring both the Program Management Office and Worldwide Returns leadership team have the right information at the right time to drive efficient decision making.
*Approve and grant permissions to external team engineers to enable code changes
* Audit project intake
* Manage and support automomation of SIM workflow
* Generate Away Team Program reporting and surface improvement insights
* Compile and publish team monthly flash
* Drive timelines to ensure cross functional inputs are complete and meet a quality bar for key VP level mechanisms (Goal Tracking, Site Visit Tracking)
A day in the life
You will work most closely with the Program Management Office PMs to move projects through the Away Team workflow and identify efficiency opportunities. Through audits and reporting you will help to generate insights that shape the process flow and away team experience.
Additionally, you will work across the Worldwide Returns Organization to collect inputs from business owners for key VP level monthly mechanisms.
About the team
We are a diverse team who value collaboration and transparent communication. We have a high bar for ourselves and our partner teams with a focus on continuous improvement (both personally and professionally!)
BASIC QUALIFICATIONS
- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
PREFERRED QUALIFICATIONS
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $86,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.