Portfolio Manager- Herndon, GREF

Global Real Estate and Facilities (GREF) team is looking for a Portfolio Manager to work in a fast-paced, high-impact, exciting, and growing organization. We are looking for someone who is bright and motivated with a proven history of high performance. The right candidate will be self-driven, and able to work with minimal oversight and guidance. They will be an experienced and vibrant professional who excels within an entrepreneurial culture – providing vision, leadership, and communication. GREF provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations across multiple countries. We partner with suppliers to ensure quality, innovation and scalability with Amazon’s business and utilize customer driven feedback to continuously improve and exceed employee expectations.

This position will be responsible for the Real Estate and Facilities of Amazon’s Herndon portfolio reporting to the AMER- Area 2, Sr. Portfolio Manager. The Portfolio Manager must operate as a true partner to Business Leaders, Finance, Design & Construction, Strategy & Occupancy Planning, Transaction Management, HR, IT, Corporate Security, Public Relations, Procurement and other functional areas. They must demonstrate ownership,, bias for action, attention to detail and be comfortable operating in both the strategic and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer with a two-way door mindset.

The Portfolio Manager's ability to build relationships within the wider GREF team- both with key vendors and internal business partners- is critical, as is the ability to operate within a fast-paced and complex environment. One of the primary roles is to be a partner to Amazon’s teams across this geographic region, earning their trust and building sustainable solutions for our workplace. Having passion for business partnering is key as well as a good insight and operational experience in Property and Facilities Management Operations with an excellent and in-depth knowledge of financial oversight. This individual also has experience developing, implementing and managing a number of scalable programs and is an excellent communicator.

This role requires that the Portfolio Manager knows each of their sites and key customers (businesses) within the portfolio and all of their key details, complexities and required critical dates and events to ensure a comprehensive understanding of the lease, the landlord, the site's key strengths, issues, compliance needs and will inform any critical decisions and recommendations from a portfolio management perspective. The Portfolio Manager will work closely with and be responsible for coordinating all colleagues and partners (i.e., Project Managers, IT, Security, etc.) to align on the project delivery and ensure successful delivery.

Key job responsibilities
Ensures all facilities and programs are operated and maintained in alignment with established standards and procedures. Further develops standards and procedures as business and customer needs evolve;

Build strong relationships with key business stakeholders by monitoring and listening to feedback, delivering bespoke reporting for business-critical elements; for example occupancy, new site launches and facility improvements.

Ensure that the buildings for which responsibility is held are presentable, clean, safe and provide an acceptable environment for occupants and visitors.

Comfortable with legal terms and structures for standard commercial contracts and leases.

Conducts site inspections, facility audits, work order progress reports, and other related reports.

Collaborate with cross-functional partners such as HR, IT, PR, Procurement, Corporate Security, Environmental Health& Safety, and Business Continuity;

Responsible for managing portfolio-wide IFM program operations such as reception, food, mail services, moves/adds/changes, commute, and post-occupancy-projects

Provides strategic direction to facilities management teams (direct reports and outsourced vendor teams) who oversee facilities operations of area/locations/sites.

Ensures that all relevant financials by are/country, building and projects are aligned with budgets, compliance and specific timelines.

Effectively manages escalations, correction of errors, demonstrating sound judgment in making required trade-offs between business opportunity vs. resources.