Administrative Assistant, AWS Support Engineering

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


We are looking for a well-organized and self-motivated Office Administrator to join us and become part of the Amazon AWS Support Team!
Are you always looking around corners and anticipating needs? Do you believe that details matter? If you answered yes, then apply – this a high impact position! This exciting role requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and meet tight deadlines, all while juggling multiple critical requests.

A high level of integrity and discretion in handling information, and professionalism in dealing with leaders is important, as is the ability to be flexible and change direction seamlessly.

The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance and react with appropriate urgency to situations that require a quick turnaround. You’ll need to take effective action, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups. Exceptional judgment and problem-solving skills are a must.

The Office Administrator acts as an extension of the AWS Support team, and will help build effective working relationships inside and outside of the organization.

Key job responsibilities
Responsibilities for this position include the ability to think and plan ahead, delegate responsibilities appropriately and manage time effectively.
Other key responsibilities include: Organize, execute, and assist with AWS Support team activities (staff meeting agendas, All-Hands meetings, on-sites/off-sites, team social events, etc.).

•Create agendas and coordinate participants in off-site meetings and deep dive reviews. Compile team goals and operational metrics.
•Track and help drive completion of key deliverables and follow up on outstanding items.
•Manage and coordinate critical information as it relates to AWS Support facilities and space management; maintain organizational charts and list of all team members in the Amazon facility.
•Scheduling cost effective air/hotel/ground transportation. Build control sheet of AWS Support travel and cost impacts against specified budgets (managing inputs of travel for the AWS PS site you are supporting).
•Management of complex calendars and scheduling with diplomacy and discretion Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
•Coordinate closely with Workforce Management, Recruiting, Facilities, HR, and other teams within the AWS Support community.
•High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company.
•Serve as representative on department Teambuilding Committee and Peer Recognition Program for AWS Support. Have fun at work and help others do the same!




About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

This is an hourly position. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,700/year in our lowest geographic market up to $72,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.