Technical Program Manager, Rack Migrations

Amazon Web Services (AWS) is seeking a Technical Project Manager to join our Data Center Community Central Operations organization. As part of our mission to provide industry-leading cloud computing services, we need talented individuals who can drive improvements in our data center operations through effective project management and cross-functional collaboration. If you have experience leading complex projects and have a passion for technology, we encourage you to apply.

What you will own:
You will own goals to improve the capacity delivery process within AWS data centers. You will enable seamless migrations of data center hardware. This role will work with our Automation, Planning, Hardware and Service teams to build out better mechanisms and pipelines for catching defects in our ability to support the scaling of new technologies and platforms in our Data Centers. This role will work across multiple tech teams and be expected to improve our existing processes and procedures on how to find, address, and implement change management solutions to issues driving technical debt into our operations organizations.

You will lead collaboration with business and technical teams to deliver mechanistic solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions supporting the needs of our data centers. You will work with multiple technical teams globally to deliver those solutions. You will be the face and voice for the project teams and ensure all stakeholders are aware of successes, risks and project status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- Develop and own plan of record for programs and projects in scope.
- Build, integrate, and maintain reporting for areas of responsibility within existing reporting schemes and mechanisms. Where required, implement new reporting.
- Build and manage project schedules/plans to support project delivery.
- Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones.
- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs.
- Plan and coordinate events including facilitation and action item management.
- Implement or enable virtuous continuous improvement cycles in macro team processes.
- Continuously monitor key metrics.
- Measure and report effectiveness of new programs and platforms.
- Develop, Own, and report on: program goals, performance, efficacy and efficiency to a variety of stakeholders across different technical domains and at varying cadences (weekly / monthly / quarterly) for area of responsibility.
- Communicate project issues and status in a concise, accurate, and professional manner.
- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities managing risk by bridging interdepartmental gaps.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.