Software Development Engineer, AWS Direct Connect Control Plane

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Software Development Engineer to join our team and help us build the next generation of the AWS Direct Connect service. This position will be responsible for designing, developing, and supporting features within the AWS Direct Connect service.

First, a bit of background:
Amazon Web Services (AWS) offers a broad set of global compute, storage, database, analytics, application, and networking services that help organizations move faster, lower IT costs, and scale applications. Our services are trusted by the largest enterprises and the hottest startups to power a wide variety of workloads.

The AWS Direct Connect software engineering team invent solutions makes it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections. AWS Direct Connect is currently available in more than 91 locations located in 28 countries.

The opportunity:
The AWS Direct Connect team is looking for technical experts who can help us build large scale distributed systems to meet our customers' demands. You will be designing, implementing, and operating features to put features into customers’ hands quickly.

AWS in general and this business, in particular, operates at very large scale and on critical workloads, so a passion for operational excellence is essential. Candidates must be comfortable working within a fast-moving startup environment and be eager to embrace ownership and accountability.

Key job responsibilities
• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and build innovative products and services in a large distributed computing environment
• Influence our product direction through significant development contributions and technical leadership
• Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
• Build distributed systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
• Ability to design and code the right solutions starting with broadly defined problems.
• Define and achieve performance metrics, and instill the operational practices needed to sustain them
• On-call rotation to support the services owned by the Software team
• Mentor your teammates, helping them grow and develop their technical/functional skills.

A day in the life
As a member in the AWS Direct Connect team, you will...

Work to identify features and enhancements that will contribute to our long-term vision. Design, build, and maintain our large-scale next generation networks that support critical workloads. Work with engineering teams on data plane and control plane software, network design and implementation. Identify and troubleshoot recurring issues and effectively engage with other engineering teams to ensure resolution. Drive deep dives for large-scale events and deliver high-quality documentation and corrective actions. Mentor your peers to help them embrace ownership, accountability and instill a passion for operational excellence.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.