Sr. WW Streaming Specialist SA, WWSO Analytics

Amazon Web Services (AWS) is looking for a Specialist Solutions Architects (SSAs). As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!The Worldwide Specialist Organization (WWSO) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to- market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.We are looking for a Streaming Data Specialist Solutions Architect to join our AWS team. This individual will serve as a Subject Matter Expert (SME) for helping customers leverage AWS managed services such as Managed Streaming for Apache Kafka (MSK), Amazon Kinesis Data Streams, Amazon Data Firehose, and Amazon Managed Service for Apache Flink as well as self-managed Apache Kafka and Apache Flink running on AWS to solve their data management needs. In AWS, you’ll find teams of focused builders whose ability to invent is only limited by their imaginations. As a trusted customer advocate, the specialist solutions architect will help organizations understand advanced cloud-based solutions and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mind share and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to link technology with measurable business value is critical to a solutions architect.Key job responsibilitiesRepresent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives. Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.About the teamAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The Worldwide Specialist Organization (WWSO) works backwards from customers to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses, and pride themselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 7+ years of design, implementation, or consulting in applications and infrastructures experience- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 5+ years management of technical, customer facing resources ...

Sr.Product Manager-Tech(GenAI), AWS Product & Solutions Engineering

Are you a visionary product leader looking for the next challenge in your career? If so, come join the AWS Product & Solutions Engineering team and define the next set of cutting edge GenAI products to help customers accelerate their business outcomes on AWS.Our team is looking for a Sr. Product Manager (technical) to drive the vision for a portfolio of GenAI software products. This will include proposing new products and assessing existing ones where GenAI capability could enhance benefits to customers. In this role, you will work with customers, AWS industry/domain experts, and AWS Service teams to understand market opportunity to propose new technical products. You will also influence cross-functional teams (UX design, engineering, etc.) and lead communication to stakeholders, including senior leadership.You will own the working backwards process and will be responsible for defining user personas, identifying pain points, and proposing solutions. You will translate the broad vision to a prioritized roadmap and actionable requirements. You will set goals and identify KPIs to measure success. You will work closely with UX designers to influence customer experience and with engineers to ensure technical architecture/designs align with the future roadmap. You will also collaborate with AWS finance/legal/marketing and other key stakeholders. You will define the pricing model and own the go-to-market approach. Ideal candidate will have prior experience in artificial intelligence/machine learning/data science and has successfully taken products from concept to launch in this space. You are experienced in conducting customer interviews and enjoy diving deep into data, bring analytical rigor to decision making, and have excellent written/verbal communication skills. You thrive in a collaborative and fast-paced environment and are comfortable driving discussions with engineering teams and senior leaders. This role can be based in either New York City, NY or Arlington, VA (USA).About the teamWe’re a team of product managers and UX designers that support our larger engineering organization around the world (12 countries to be exact). We take pride in ownership, knowledge sharing, and of course frequent virtual sync-ups to remain a tight-knit group.BASIC QUALIFICATIONS- B.S. in Computer Science/Engineering or related technical field- 5+ years of demonstrated full-lifecycle ownership of product development, with cross team execution across UX design, engineering, program management and internal/external stakeholders- Track record of taking a product from conception to launch and more importantly, iterating on the product based on user feedback- Track record of conducting customer/market research, identifying opportunities, creating a product vision, and influencing stakeholders across the organization- Strong writing skills to influence senior executives ...

Strategic Communications & Social Media Manager, Undiscovered and Small Business Accelerator (USBA)

As part of the Undiscovered and Small Business Accelerator (USBA), Amazon has committed $150 million to empower Black entrepreneurs through the Black Business Accelerator (BBA), which provides access to educational, financial and advisory resources that support Black-owned business owners to succeed as sellers in Amazon’s store. We are seeking an experienced selling partner strategic communications & social media manager to lead our selling partner communications strategy, USBA internal communications strategy and our USBA social media marketing strategy. In this role you will partner across the entire USBA organization to ensure the timely and consistent delivery of communications across channels. The right candidate is a highly motivated and extremely organized individual with experience developing and implementing communications strategies across audiences with experience working in partnership with PR and Corporate Communications teams. You will be responsible for developing and implementing communications and social media strategies that focus on the selling partner community, while also driving a communications calendar within the USBA organization. This role is ideal for a self-starter, dynamic and proactive individual with excellent writing skills, sound understanding of the latest communications and social media landscape and the ability to multi-task. This person should be creative, results oriented, relentlessly focused on the customer, and push to uphold high standards for communications for our selling partner community. In this role, the candidate will work with the USBA Integrated Marketing and Communications Leader to define and roll out a USBA/BBA Communications Strategy and Calendar, which includes the development of core KPIs. Working in a dynamic environment, you will be responsible for measuring, maintaining and improving the quality of our selling partner communications, in the process working closely with internal business teams and stakeholders. You must have the ability to work on tight deadlines and handle multiple communications campaigns simultaneously. The role requires the person to manage and influence, needing to be completely hands-on when required. Candidates who think on their feet, delight in innovative yet effective solutions should apply.Success in this role requires having a passion for Small Businesses, as well as a strong backbone, great communication skills, both verbal and written, and the ability to deal with a significant amount of ambiguity.Key job responsibilities• Development and execution of selling partner communications plans, including communicating plans internally• Provide strategic counsel and guidance to a wide variety of counterparts crossing a number of disciplines within the USBA organization• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively • Development of Communications Calendar + Roadmap, inclusive of social media content• Partner to develop USBA Key Messaging in partnership with USBA Leadership and Small Business PR• Identification and implementation of net-new communications channels for both selling partner and USBA internal audiences• Build and distribute regular reports on project deliverables and status updates• Flexible to changing priorities, open to new ideas and have the customer experience firmly as the focus• Maintain team internal wiki pages related to USBA organization• Development of social media messaging tied to Key HVEs, Cultural/Seasonal Events and Evergreen Selling Partner Marketing opportunities• Develop compelling selling partner stories that resonate across the USBA/BBA Selling Partner community• Identify emerging internal and external communications trends (content formats and subject matter)BASIC QUALIFICATIONS- 6+ years of recent professional communications experience- Bachelor’s degree in communications, public relations, or a related field- History of driving content development for events- Experience creating content: digital, written, video, and/or audio communications materials- Experience in social media marketing- Experience developing social messaging for senior leaders- High-level of attention to detail- Experience building processes, project management and schedules- Experience in leading large, cross functional projects ...

Strategic Customer Engagements

Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team to focus on the Private Equity Industry. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS and to establish AWS as their key cloud technology provider.As a member of SCE, you will be responsible for managing the end to end Deal Cycle for strategic, large, complex or highly competitive deals within the Private Equity vertical. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.Key job responsibilities• Lead negotiations and customer closure for strategic, large, complex or highly competitive deals.• Develop and shape the overall deal strategy and structure to meet customer business outcome and goals• Partner with Sales and PE BD to manage Success Criteria and KPIs of the PE Program• Contribute to developing AWS’s value proposition and solutions• Drive revenue growth and Cloud adoption• Closely collaborate with key stakeholders across the organization for (Americas/EMEA/APJ) regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.)• Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities• Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes• Develop strategies for pricing and discounts; effectively communicate and identify deal blockers• Lead or support presentation of deal proposals to Customers• For key deals and escalations, take a leadership role in developing the winning strategy, coaching the field team, and managing the SCE deal team.• Act as a trusted advisor to regional leadership to support AWS’s strategy within the PE Vertical.• Contribute to developing AWS’s value proposition and solutions.• Drive revenue growth and Cloud adoption.• Closely collaborate with key stakeholders across the organization, including regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, PE BD etc.).About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• 10 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure • 10+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals • Bachelor degree in Business, Economics, Technology or Finance (or equivalent work experience) ...

Strategic Customer Engagements Deal Lead, Public Sector

Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) Public Sector team. This is a unique opportunity to engage with AWS public sector customers on strategic opportunities, increase the growth of AWS (Americas Public Sector), and to establish AWS as their key cloud technology provider.As a member of SCE, you will be responsible for end to end Deal Cycle leadership for strategic, large, complex or highly competitive deals. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of businesses to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.The ideal candidate will have customer facing experience, be a proven collaborator across internal and external stakeholders, and be a high business judgment individual.Opportunity Strategy: Partner with broader internal team and work with the customer to help set objectives, analyze key data and ensure executive alignment on the strategy for the opportunity. The individual will be able to provide advice on the competitive situation and create an actionable strategy to meet the outcomes desired by our customers and our business.Deal Structure: Understanding the desired business objectives and creating a competitive deal structure that maximizes the value of the opportunity. This includes analysis of the historical purchasing patterns by the customer, and understanding of AWS programs that can support achieving customer’s business outcomes.Negotiations: Experience with customer negotiations focused on the commercial aspects of the deal and associated contractual business terms.Closure: Will be able to bring the deal to contractual closure, including briefing senior management and managing and coordinating all of the internal and customer stakeholders.Key job responsibilities• Lead negotiations and customer closure for strategic, large, complex or highly competitive deals.• Develop and shape the overall deal strategy and structure to meet customer business outcome and goals• Contribute to developing AWS’s value proposition and solutions• Drive revenue growth and Cloud adoption• Closely collaborate with key stakeholders across the organization for North America regional public sector sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.)• Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities• Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes• Develop strategies for pricing and discounts; effectively communicate and identify deal blockers• Lead or support presentation of deal proposals to CustomersBASIC QUALIFICATIONS• 10+ years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure • 10+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals • Bachelor degree in Business, Economics, Technology or Finance (or equivalent work experience) ...

Strategic Customer Engagements, Americas - Strategic Negotiations

Amazon Web Services (AWS) is seeking a Senior Deal Negotiator for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities such as GenAI. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS, and to establish AWS as our customer’s key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities requiring close partnership between the SCE global deal team and other Amazon and AWS stakeholders.As a SCE Senior Deal Negotiator, you will negotiate Private Pricing Agreements (PPAs), develop deal negotiation strategies to grow AWS’s business, analyze and develop deal terms, review and simplify complex scenarios, and craft elegant deal solutions. You will work with customers and internal stakeholders to define and communicate streamlined deal workflows, build consensus, and close commercial transactions. In this customer facing role, you engage with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships.Key job responsibilities- Develop overall deal negotiation strategies and negotiate PPAs- Execute deal and competitive structures: maximize the value of opportunities consistent with AWS objectives and requirements.- Advise and provide thought leadership on the execution of competitive commercial, channel, and partner deal opportunities.- Provide expertise on deal structuring and advise key stakeholders on the impact of deal terms: provide creative solutions to the customer, the AWS sales field, and leadership.- Engage directly with the customer on commercial and contractual terms.- Close commercial transactions: brief senior management and coordinate internal and customer stakeholders.- Facilitate alignment and effective AWS communication. Inspire and influence internal stakeholders, experts, and other indirect resources to remove obstacles, resolve conflict for productive engagements.About the teamWhy AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 12+ years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure- 12+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals- Proven legal expertise on large and complex IT commercial deal terms- Bachelor degree in Law, Business, Economics or Finance (or equivalent work experience) ...

Strategic Customer Engagements, Deal Team - Public Sector

As a member of the Public Sector Deal Team for Strategic Customer Engagements (SCE), you will engage with our Public Sector customers on strategic, large, complex opportunities to increase the growth of the AWS Public Sector business and establish AWS as their key cloud technology provider. You will be involved in the critical phases of the Deal Cycle (Strategy, Structuring, Negotiations, and Closure) and work with C-level executives, IT, and various lines of business to meet their business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships.On a daily basis, you will partner with AWS customers, AWS field sales and other internal stakeholders to empower our customers to rapidly grow, address their challenges, and create innovative solutions. You will work with AWS Service teams on developing commercial business models that align with their goals. You will earn trust with customers by creating an actionable strategy and structure for the opportunity that meets the customer’s goals.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 10+ years of experience in a deals/sales environment working with teams on structuring of strategic, complex, opportunities, and/or customer facing in a solutions oriented capacity- 5+ years working in Public Sector (State & Local, Federal, Higher Education, and Contractors)- BA or BS or equivalent experience- Fluent English ...

Strategic Customer Engagements, Deal Team -Public Sector

As a member of the Public Sector Deal Team for Strategic Customer Engagements (SCE), you will engage with our Public Sector customers on strategic, large, complex opportunities to increase the growth of the AWS Public Sector business and establish AWS as their key cloud technology provider. You will be involved in the critical phases of the Deal Cycle (Strategy, Structuring, Negotiations, and Closure) and work with C-level executives, IT, and various lines of business to meet their business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships.On a daily basis, you will partner with AWS customers, AWS field sales and other internal stakeholders to empower our customers to rapidly grow, address their challenges, and create innovative solutions. You will work with AWS Service teams on developing commercial business models that align with their goals. You will earn trust with customers by creating an actionable strategy and structure for the opportunity that meets the customer’s goals.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.This position requires that the candidate selected be a US citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 10+ years of experience in a deals/sales environment working with teams on structuring of strategic, complex, opportunities, and/or customer facing in a solutions oriented capacity- 5+ years working in Public Sector (State & Local, Federal, Higher Education, and Contractors)- BA or BS or equivalent experience- Fluent English- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Strategic Sales Initiatives Leader, ProServe Business Development

As a Strategic Sales Initiatives Leader within AWS Professional Services, you will work with customers, Professional Services sellers, and the wider AWS organization on strategic, large, complex sales initiatives by providing Sales and Program management expertise. You will coordinate the Professional Services efforts to collaborate with go-to-market, pan-Amazon, AWS services teams, and Partners in designing and shaping these initiatives to drive AWS business growth. You will leverage your leadership skills to think and act globally, ensuring that customer experience remains at the forefront of our organization's priorities. Your ability to adapt, innovate, and drive positive change will be key as you help shape our customer experience strategy and implementation on a global scale. You will be an exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has experience with a wide range of problem solving situations.Your experience with greenfield customers will be highly valued in this position. You'll bring excellent problem-solving and communication skills to the table, along with a strong track record of delivering impactful results. Your expertise in cross-team collaboration, project management, and executive presentations will be crucial for success in this role. A strong record of customer advocacy and influence without authority is important for this role. A keen sense of ownership, drive, and scrappiness is a must.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's degree with 10+ years of experience in a strategic sales, business development, or similar role.- Proven track record of developing and implementing successful sales initiatives- Experienced and adept at analytical and problem-solving skills, with the ability to interpret complex data.- Proficient in CRM systems and sales analytics tools, with a proven track record of leveraging complex data interpretation and strong analytical problem-solving skills to optimize sales performance. - Demonstrated leadership and project management abilities ...

Strategy and Operations Lead, Private Pricing Programs and Experiences (3PX)

Open to candidates in Seattle, Arlington, New York, Austin, Boston, Dallas, San Francisco, Denver, Chicago, Atlanta, Jersey City, Nashville.Do you like to work at the center of business strategy, first to help define and evolve that strategy, then cross-functionally operationalize against that strategy to deliver impact? Are you energized by opportunities to work closely with leadership and stakeholders exercise your business acumen and deep Amazonian muscles? Amazon Web Services (AWS) is seeking a Business Operations Lead to join the Private Pricing Programs and Experiences (3PX) team.As the BizOps Lead, you will lead complex, highly visible efforts that help the organization make meaningful progress toward high-impact goals. You will dive into data to understand business trends, and connect dots across the organization to uncover the holistic story. You will own the annual strategic planning cycle and hold the pen on the VP-level strategic plan (OP1) presented to AWS senior leadership. You will drive and orchestrate key reporting mechanisms such as the monthly goal updates and recurring business reviews. In addition, you will tackle special projects including reviewing analyst reports, crafting executive communications on for senior leadership, driving mechanisms and workstreams for cross-functional efforts, and more. Through this work, you will help the Private Pricing business rally around a clear strategic vision, achieve ambitious goals, and drive step-change business growth. Key job responsibilities1. Own the annual strategic planning cycle and hold the pen on the annual VP-level OP1 in partnership with senior leaders 2. Drive key reporting mechanisms inclusive of monthly goal updates and recurring business reviews3. Deepen the broader org’s business understanding through deep-dive analyses and delivery of documents/reports on focused topics4. Strengthen the Private Pricing brand, both internally and externally, by reviewing analyst reports, crafting executive communications on for senior leadership, and more5. Strengthen org cohesion and effectiveness by driving mechanisms/workstreams for cross-functional efforts6. Support senior leadership with other projects and initiatives as neededAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About the broader team:AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- Bachelor's Degree or Equivalent- 7+ years of experience in business strategy, operations, or related field- 5+ years proficiency in Microsoft Excel- 5 + tears experience owning business reporting to senior leadership and driving related discussions ...

Supply Chain Mgr - Consumables, Consumables Amazon Vendor Services

Are you interested in leading high impact projects and working cross-functionally to deliver top selection and delight end Customers? This is your chance to help build strategic relationships and drive business growth with some of the most influential Consumables Selling Partners and the AVS Customer Success Manager team. AVS Consumables Supply Chain Managers will play a critical role in delivering optimal customer experience by ensuring Amazon has the right product quantities, in the right places, and at the right time. This position will work to continuously optimize operational metrics by working directly with vendors and partner teams. AVS Supply Chain Managers serve as a key point of contact between Retail, Supply Chain, and Vendors and contribute to vendor-level operational strategy, annual negotiations, and opportunities to reduce cost and waste in the supply chain. Key job responsibilities• Plan and execute inventory strategies to optimize sales, in-stock rates, turns and inventory health for owned category• Monitor, analyze and own key performance indicators such as in-stock rate, procurement lead time, fill rate, and inventory turns• Participate in business reviews for your Customer(s); identify operational improvement areas and support conversation with recommendations to drive improvement• Forecast and manage efficient inbound and outbound inventory flows and health, including forecasting, purchasing, and removing unproductive inventory• Drive root cause analysis/reporting on operational issues, develop action plans and project manage improvements with the ability to manage multiple, competing priorities simultaneous• Work with internal teams collaboratively, to help drive tools and process improvements that affect purchasing and procurement workflows, with emphasis on automating tasks that are currently performed manually• Interface with Customer(s) and lead with strategic recommendations to improve and/or resolve instock issues• Job requires ~10% travelA day in the life• Facilitate and attend weekly meeting with Customer(s)’ operations/supply chain team(s) to walk through how they forecast.• Conduct deep dive analysis on low Confirmation Rate to identify root-cause and propose plan to address in collaboration with Customer. • Attend In-Stock Managers weekly meeting to align - Work with internal Amazon program and Customer teams and to understand issues impacting your Customer(s)’ lead time and develop solutions in partnership with internal Amazon and external Customer teams.• Work with internal Amazon program and external Customer teams to optimize item enrollment in various Supply Chain programs.• Review inventory position on high demand items for an upcoming promotional event. Monitor inventory levels and work with your Customer(s) to ensure adequate inventory availability.About the teamAbout the team: The Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Customer Success Manager, (2) Strategic business advice, (3) Support, (4) Instock manager owning Supply Chain initiatives, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and will provide Supply Chain expertise alongside a team of designated Account Managers supporting one to two Selling Partners within the Consumables categories. Consumables categories consist of Baby, Grocery, Health & Personal Care, Mass Beauty, Pets, and Premium Beauty. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.BASIC QUALIFICATIONS- Bachelor’s degree in Business, Retail Planning, Information Systems Management or relevant field of study- 4+ years of experience in Supply Chain, Planning, or Inventory Management or equivalent experience such as Consulting, Finance, or Operations.- 3+ years of experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Excel, Microsoft OneNote, and Microsoft SharePoint.- Experience working with Excel including pivot tables, vlookup and joining statements- Knowledge of statistical inventory control ...

Supply Chain Operations Specialist, Process Operational Excellence Team (POET)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS Infrastructure Supply Chain & Procurement (ISCaP) team is looking for an exceptional Supply Chain Operations Specialist to help us build on our mission as the volume of products, services, and locations continues to grow. The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas. The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role. Successful candidates will be able to balance think big with realities of delivering on customer promises today. They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans. Do you enjoy solving very complex problems while seeking to invent and simplify? Are you excited by large complex supply chain? Do you enjoy leveraging your creativity to solve real world analytical and capacity delivery problems? Come work with smart people and make major contributions towards enhancing our infrastructure for millions of customers world-wide. Why you will enjoy it:In this highly visible and critical role, you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations, engineering, product management, and finance to help grow the business. You will use your operational and analytical skills to set a vision for the future, translate this vision into reality, and innovate on behalf of our customers. You will have ownership, not just responsibility. In addition, you will be part of a growing, fast paced, and fun team.Key job responsibilitiesThis role interfaces directly with internal customers to resolve their supply chain issues and manage escalations. This role also continuously looks for common defects in the process that can feed into our operational excellence team. Key responsibilities include:- Management and resolution of tactical order issues of all severity levels- Communication and status updates to stakeholders regarding their issues- Updates to management regarding escalated issues- Direct management of cluster capacity delivery for assigned clustersA day in the lifeOn a daily basis, this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters. This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters. This role works cross functionally with internal servers, manufacturing, transportation and installation. They act as a single point of contact into order execution within their assigned scope. About the teamThe POET team is a highly skilled group of problem solvers and project managers. Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions. We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach. Our larger POET organization includes Operational Excellence, which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general. This team looks at the tactical issues and works across the organization to resolve the root causes of them. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS - Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline - 4+ years of experience in program management, process improvement, implementation, risk identification and mitigation, and project execution. - 2+ years of relevant work experience in supply chain, procurement, planning, manufacturing, finance or related field ...

Supply Chain Program Manager, Global Procurement Operations (GPO)

Site Procurement Operations Spend Team (SPO ST) is looking for a highly motivated Supply Chain Program Manager to help drive this team to the next level. The Supply Chain Program Manager will be responsible for successful delivery of insights enabling the Team visibility and efficient use of data to drive breakthrough performance in cost savings, spend penetration, and metrics. In this role you will create, build, manage and own the team’s tools and processes enabling performance monitoring and reporting, improve on standard work, and communication to all customers and stakeholders. Responsibilities include collection of business requirements from internal and external customers, collaboration across business partners within Category Procurement and GPSS. Interact with multiple stakeholders and teams across the Amazon and Amazon's suppliers. You will be expected to make appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. You will develop insights into systems, processes, and critical data elements to ensure the team reaches its strategic goals. The ideal candidate will be an exceptionally strong analytical thinker who can demonstrate teamwork, relationship building and ability to influence others. They will thrive in fast paced dynamic environments and have very strong communication and presentation skills. Our environment is very fast-paced, and requires someone who is flexible, detail-oriented, passionate about the customer and comfortable working with numerous stakeholders across the organization and worldwide in an environment that has a considerable amount of ambiguity.Key job responsibilitiesResponsibilities · End-to-end creation and ownership of tools and processes, including business reviews and metrics-related programs; goal setting, tracking and reporting; MBR and QBR reporting. · Define analytical approach and metrics strategy for the team · Work with suppliers’ program management to build and deliver consolidated analytics capabilities · Tracking lessons learned and the team business goals into measurable performance KPIs · Build new business intelligence mechanism and utilize existing tools to report on performance KPIs · Key focus on program management activities including planning, sourcing, risk management, reporting, and cost reduction · Establish relationships with customers and stakeholders to allow better project tracking at the customer level · Engage with the external technical and business communityAbout the teamVision: SPO’s vision is to seamlessly integrate global procurement expertise with local insights, fostering a ‘glocal’ strategy. We will optimize our worldwide resources, understand local nuances and deliver agile and optimized solutions to our customers. By transcending borders, we will empower sustainable and profitable growth for Amazon. Mission: We maximize GPO's impact and influence as the site procurement interface to global customers through supply and quality assurance of non-inventory goods and services. Internal job descriptionBASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Travel up to 10% of the time ...

Support Engineer II, Benefits Experience & Technology (BXT)

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.Support Engineer 2 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 2 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 2 will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 2 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix ...

Support Engineer III, Device OS, Device OS

The Amazon Device OS team is looking for high-energy, detail-oriented, and technically-savvy Support Engineers to triage defects raised by testing teams, on Amazon’s devices.You begin to play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities. You regularly contribute to the creation and improvement of all support documentation. You may perform code builds and deployments communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance. You help develop and refine operational policies and procedures used by your team and internal customers. You work on support projects that are large in scope and lead other Support Engineers on smaller projects. You participate fully and constructively in the planning of your team’s work. You have the ability to write simple and efficient tools to improve operational efficiency. You contribute to design and development of support tools using software engineering best practices. You mentor other Support Engineers and are involved in hiring.Key job responsibilitiesSome of the key job functions of a Support Engineer III, involved in defect triaging are:• Deep dive on defects/automation failures to find the root cause. Analyze the logs and reproduce the issues for better understanding• Will work with limited guidance and will act as a SME on the services owned• Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets• Understand complex application code and make approved code fixes to resolve support issues. • Interface with other teams to resolve defects and show strong ownership of issues• Become very familiar with the use of monitoring dashboards and applications, and use them to determine service issues.• May perform code builds and deployments communicating status regularly before, during, and after each deployment• You may Audit the work of Support Engineer Is and your peers, identify key areas and work with the team to eliminate the gaps• Make changes to existing scripts with code reviews and come up with new tools/ scripts to reduce manual efforts• Help develop and refine operational policies and procedures used by your team and internal customers. • Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/project• Have the ability to write simple and efficient tools to improve operational efficiency. • Evaluate the training needs for your team, regularly work with development teams, with QA/ TPM stakeholders, and other Support Engineers to improve documentation, procedures, and tools• Communicate clearly and effectively with stakeholders. Always tend to over-communicate and over-documentA day in the lifeTypically SE will provide operational and initial debugging support to CI (continuous itegration)/SCM Dev Teams. Team investigates failures that may arise during the CI Process (Build, Flash, Test) in the CI Live and CI STU environments. Additionally, in the CI STU (Safe to Use) environment, SE is responsible for developing rules for tests that apply STU promotions on software builds, as well as identifying and debugging any issues that may arise during the CI STU test runs and managing promotions on SW builds.BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems ...

Support Engineer IV, ADSP Support Engineering

Advertising is one of the hottest growing areas at Amazon. Our Demand Side Platform (DSP) is becoming increasingly popular with major advertisers worldwide and is competing head-to-head with the big players in the space. Our goal is to make Amazon’s DSP the number one destination for e-commerce advertising anywhere in the world. The DSP Support Engineering team supports DSP customers across a wide variety of technologies and platforms. As part of the DSPSE team, you will play an instrumental role in solving customer-impacting issues and enhancing the quality of our platform.The DSPSE team is looking for a Support Engineer who is passionate about solving technical problems and who thrives in a fast-paced environment driven by innovation. This role requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.The candidate must be comfortable working across multiple teams to resolve customer-impacting issues and possess the ability to facilitate discussions to troubleshoot issues, remove barriers, drive root cause resolution and follow all possible avenues to get customer issues resolved. They will work closely with engineering teams to not only address customer issues, but will drive solutions to create automation tools to accelerate troubleshooting and improve overall efficiency. Key job responsibilitiesThis position requires a combination of strong troubleshooting, technical, communication and leadership skills including the ability to:- Evaluate, diagnose, troubleshoot and drive resolution of all systemic customer impacting advertising Demand Side Platform issues in production- Provide visibility into problem themes, and drive accountability and action for constant improvement of the customer experience- Interface with operations and business partners to determine root cause- Develop SOPs and automated tools (applications, improvements and scripts) to eliminate regressions and improve quality and efficiency- Collaborate cross-functionally across other support and engineering teams to resolve issues and implement troubleshooting best-practices and tools- Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practicesA day in the lifeYou'll start your day reviewing your assigned support queue, analyzing and prioritizing new and ongoing issues, driving resolution on 3-5 technical issues daily.You will work closely with engineering teams to diagnose, troubleshoot and drive tickets to resolution, as well as, understand the current status of fixes in order to provide timely and accurate updates to our customers.Approximately 1-2 hours each day will be spent focusing on project work. This may include developing automation tools to accelerate troubleshooting and operational tasks, refining Standard Operating Procedures (SOPs), or collaborating with partner teams to enhance the overall support workflow. By the end of the day, you’ve not only resolved a few customer issues, but also helped enhance the team's effectiveness by improving our tools and overall efficiency.About the teamThe Amazon DSP Support Engineering team supports our enterprise advertising clients (both agencies and direct advertisers) by working across teams to solve complex technical problems. The DSP SE team owns technical troubleshooting and resolution of all customer related issues related to the Demand Side Platform (DSP), including UI, reporting, targeting and delivery issues. They are responsible for coordinating response, diagnostics, forensics, ownership determination, and mitigation validation. Technical acumen and the ability to learn new systems will be critical. BASIC QUALIFICATIONS- 3+ years of software development, or 3+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Experience troubleshooting and documenting findings- Proven experience with SQL, including writing complex queries, analyzing data across large data sets. ...

Support Engineer IV, Benefits Experience & Technology (BXT)

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.Support Engineer 4 in the BXT STA team will be the technical leader of the team, which acts as the first line of engineering support team. The Support Engineer 4 will partner with product support leads and software engineering teams owning business critical services to own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 4 will lead development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 4 will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 4 you will have opportunity to partner with senior engineers and lead other support engineers in a multi functional team and advance your career to next level and ownership of critical software systems.BASIC QUALIFICATIONS- 3+ years of software development, or 3+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience troubleshooting and documenting findings- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent work experience- Knowledge of AWS based technologies- Demonstrable understanding of web services, data systems, technical workflows, and software development lifecycle- Experience with log aggregation tools for troubleshooting enterprise-level cloud applications ...

Sustainability Business Spec, AWS Sustainability

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In line with our Leadership Principle, Success and Scale Bring Broad Responsibility, our vision is for AWS to enable the world in solving environmental and social challenges through the power of digital technology. We strive to create more than we consume, to provide the cleanest cloud infrastructure and services, and become the cloud provider of choice for builders who share our commitment to a sustainable future for people and the planet. The role of Sustainability Business Specialist will act as an advisor to AWS leadership on sustainability data center transparency and ESG regulatory compliance. The role will help to design and build mechanisms that enable a scalable and collaborative strategy looking across voluntary and mandatory reporting requirements. There is room to create impact for our internal and external customers and stakeholders in this role, and we are looking for candidates with a proven track record of delivering results in complex areas which required cross-functional partnership and influence. Key job responsibilities- Ensure compliance with sustainability requirements of existing and new cloud public procurement policies and contract frameworks, working collaboratively with Public Policy, Sales, Legal and Infrastructure teams. - Partner with Public Policy, Legal and Infrastructure to build and maintain comprehensive visibility of existing, emerging and voluntary ESG reporting requirements - Create and execute initiatives cross-functional initiatives that look around corners for external stakeholders and meet their needs across environmental and social topics as they pertain to data center operations- Support the AWS Global Sustainability relationship with the AWS Analyst Relations and Public Relations teams, engaging in briefings, commissioned studies and assessments on behalf of AWS Sustainability About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in business, technology, environmental or related field - 5+ years of program or project management experience - 5+ years of experience in sustainability, ESG or supply chain procurement ...

Systems Developer, Security, Kuiper Security Controls and Assurance

Project Kuiper is an initiative to increase global broadband access through a constellation of more than 3,000 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.Kuiper Production Operations team is looking for a Systems Development Engineer who is motivated to take on challenges and be part of a growing team that analyzes and implements Kuiper controls. As part of the Kuiper Enterprise Technology team, you are responsible for delivering Kuiper control systems and processes to meet Kuiper security and compliance standards. You will be a key liaison with Kuiper service teams, infrastructure teams, Kuiper Security, and Global Trade and Compliance. Have the ability to dive deep, understand, document, communicate and implement controls for IT systems and processes, and be able to drive innovative process changes and automation throughout the Kuiper organization.Key job responsibilities• Automate and implement security controls• System Development Engineering• Assisting certifications and assessments programs by liaising with Kuiper Security, auditors, and Kuiper service teams, articulating control implementation and impact, and documenting procedures• Helps drive continuous improvements to the Kuiper compliance program, the program management process, and control implementation projects in coordination with the service teams and Kuiper Security• Captures and tracks information security metrics and goals for all required controls• Develop dashboards, canaries, and alarms for all automated controls• Clearly communicating vision, deliverables, and project status to management and key technical and business stakeholders• Delivers recommendations and risk interpretations in a clear, concise and audience-specific formatA day in the lifeThis is a fast-paced, intellectually challenging position, and will work with leaders in multiple technology areas. Have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Systems Development Engineer II, Amazon Autos

We are looking for a motivated Systems Development Engineer who has worked extensively in Systems, Security and Data Security/Management. For this position, we require a strong coding skill set, detailed knowledge of software development best practices, and architecture and design. You’ll play a key role in architecting, designing, supporting services on AWS-based infrastructure. You’ll use and touch a wide range of technologies and systems, including products that we’ve built from the ground up and commercial products. You’ll help junior engineers develop their skills, and continue to raise the bar building for the future of Amazon. You must have a bias towards automation and track record of creating automated solutions, have experience operating distributed systems and diagnosing and resolving complex problems, and pay attention to detail and solve problems at their root.Key job responsibilities4+ years of non-internship professional software development experience2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience6+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experienceKnowledge of systems engineering fundamentals (networking, storage, operating systems)Experience programming with at least one modern language such as Java, Python, C++, C#, Golang, PowerShell, RubyExperience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in productionExperience in the building of information security as a core competency throughout our relationships with our internal teams/partners/vendor; this includes designing the right level of data movements, and providing education and training to the organizationExperience processes/technologies to establish rules to protect data moving across the enterprise.About the teamThis role is on a team with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for cars online.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...