Arlington

The WW Selling Partner Trust and Compliance (SPTC) vision is to enable every brand ranging from the small business to the large multi-national corporation – to be able to thrive and grow into a global selling success.Our mission is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience and by providing powerful solutions for accelerating our selling partners’ business growth. We are entrusted with preventing fraud and abuse, and we are guardians for all our customers. We deliver at massive scale through technology, science, and expert human judgment while continuing to think even bigger about the future.SPTC designs and builds the software systems, risk models, compliance solution and operational processes across Amazon Marketplaces with over 2 million sellers worldwide selling hundreds of millions of items. This minimize risk and maximize trust across Amazon's global product surface area, by ensuring every transaction and entity is compliant. We do all of this while creating a team culture that we are proud of – one that builds fulfilling careers, is inclusive and gives back the community, and is fun to be a part of.SPTC Account Compliance is looking for a Program Manager to drive its strategic vision and roadmap to effectively scale its transaction monitoring detection, investigation and risk mining capabilities. We are looking for a strong Program Manager with analytical skills to drive key suspicious activity monitoring initiatives across various products and services and multiple geographies. You can influence without authority and skilled at communications across levels and functions. You are always looking to improve processes and are reflective on improving your own processes. You measure effectiveness and you make us better month over month. You are a relationship builder who cares passionately about the customer and how we deliver value each day. The right candidate will possess a solid understanding AML and transaction monitoring (TM ) combined with a strong business and project management background. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done, and provide recommendations to speed key decisions. The candidate should also have a track record of timely delivery of large-scale projects, and have the ability to operate independently.In this role, you will work closely with the legal, business, product, operations, science and engineering teams on effective risk mitigation countermeasures to ensure continued safety and compliance for Amazon. This role will leverage their knowledge of regulations, their insight into industry standards, and their experience in TM coverage assessments, typology assessments and risk mitigation to create and influence policies and strategies.Key job responsibilitiesYou will leverage your deep AML experience to drive large-scale efforts to ensure adherence with regulations. You will translate high level requirements into straight-forward solutions, often inventing new ones. We are looking for a critical thinker who is also technically adept and thrives on solving challenges in partnership with teams across Amazon. You should be comfortable with a degree of ambiguity that’s higher than many programs and display high levels of bias for action, earning trust, and ownership.This position will be responsible for the following activities:· Lead Suspicious Activity Monitoring Risk Mitigation team by risk mining transaction monitoring using SQL or Python based code to identify applicable business and compliance objectives and risks.· Suspicious Activity Monitoring controls development using SQL and Python and review control performance.· Drive strategic projects across business and technical teams and effectively report to senior Compliance leadership on progress.· Assess and communicate risk posture to the senior management, Compliance Officers, legal, and business stakeholders.· Work with product, engineering, and analytics teams on development of new solutions to enable compliance at scale.· Understanding of ML model implementation to build requirements tailored to ML featuresA day in the lifeThe SPTC Account Compliance AML SAM Program team defines, builds, and continuously evaluates controls across the Compliance systems and processes. We perform risk analysis, coverage assessment, typology assessments, identify control needs, and drive control build out, remediation, and improvements. We work most closely with our Technology, Science and Risk Mining teams to build automated solutions that can easily scale to new products and geographies to identify new bad actor activity.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- - Experience with SQL or ETL- - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages- - Experience writing business requirements documents, functional specifications, and use cases- - Experience defining requirements and using data and metrics to draw business insights- - Experience writing complex Excel VBA macros ...

In this highly visible partner-facing role as the Global Partner Training (GPT) Sales Initiatives Lead for AMER, you will enable AWS Partners to deepen their AWS knowledge and skills, differentiate their business, and better serve their customers. Bringing digital training to partners through Skill Builder, AWS T&C’s digital gamified service, is one way we are transforming learning. Through all training modalities, we strive to develop partners’ cloud expertise. You will be pivotal in creating and executing strategies to drive T&C to AWS Partners and working worldwide to lead and share go-to-market (GTM) strategies globally. The successful candidate is partner obsessed, learns quickly and easily adapts to change, is comfortable with ambiguity while working in a fast-paced environment, earns trust through performance and relationship building, and communicates with and is able to influence employees at all levels of the organization. The ability to autonomously react with appropriate urgency, collaborate and bring people together, coordinate across teams, and deliver results are essential.If you have a passion for working with AWS partners to support their AWS practice growth, have strong organizational and communication skills, enjoy working in a fast paced, dynamic environment, and a desire to create and lead exceptional sales strategies, we’d like to speak with you! Here's your chance to join Global Partner Training. Key job responsibilities• Identify and work with AWS Partner leaders to build/execute training plans that drive positive partner individuals’ learning experiences and increase learners, certifications, and revenue.• Attend partner engagements with Partner Enablement Managers (PEM) in region as you co-design and deliver appropriate partner training and certification solutions and bring deals to closure.• Own the GTM strategy and execution for region by identifying and developing programmatic and scalable sale initiatives to build and grow partner opportunities.• Lead partner monthly/quarterly business reviews. Monitor partner onboarding and adoption; develop approaches to increase number of product/service offerings, revenue growth rates, and retention rates.• Architect sales development plans that identify specific partner segments, industry verticals, and partner markets to approach.• Be an internal/external trusted advisor for AWS Partner training programs, T&C training offerings, course roadmap, funding programs, partner programs, and course objectives.• Possess analytical capability to understand trends across the partner community. Work with partner leaders in region to help drive partner revenue.• Define partner program scope and develop milestones to ensure timely completion of programs.• Develop and execute goals to drive long term growth in your geography, while meeting/exceeding revenue and non-revenue driven key performance indicators (KPI).About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 5+ years of a combination of business development, sales, and/or product management experience- Experience developing strategies that drive service purchase and consumption (SaaS)- Experience structuring deals, proposal development, and inner workings of deal desk- Experience executing strategies that influence leadership decisions- Strong written, verbal, and interpersonal communication skills ...

This position is located in Arlington, VA. Amazon Web Services (AWS) is looking for a passionate, innovative, and motivated Security Engineer for the AWS Security Vulnerability Management team. At Amazon Web Services (AWS), Security is job zero. Our team is responsible for inventing new security services that enable and automate security solutions at AWS’ unprecedented scale. We are data-driven, set big goals, and are always challenging ourselves raise the security bar at AWS.In this role, you will be part of a team of security engineers solving complex security challenges that have direct and measurable impact on our customers. Our programs stretch across all of AWS, giving you the opportunity to interact with product teams, industry specialists, security partners, and organization leaders. You will build and own software solutions and solve ambiguous technical problems.Key job responsibilitiesBuild and implement solutions to identify software based risks in AWS services. Perform vulnerability and impact assessments taking into account base, temporal, and environmental factors. Query, analyze, and report on large datasets.Work with a team of software and security engineers that design, build, and own software solutions that solve complex security challenges for AWS and our customers.Diving into large datasets to identify potential risks.Perform severity assessments of software vulnerabilities.Work with software builders to apply environmental context against findings to adjust risk scores.Implement automation to improve operational throughput and efficiency.Work with partner teams to propose and implement functionality to reduce risks at scaleAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- Knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits or equivalent ...

We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Herndon, VA, USAAmazon Security is seeking motivated Security Engineers to join our insider risk organization. We work across Amazon to understand, prevent, and mitigate internal risk. As a Security Engineer on our insider threat prevention team, you will help us identify insider threat prevention opportunities and design innovative solutions to mitigate risk. This position is located in Arlington, VA at our sparkling new Headquarters (we call it HQ2). The team operates in a hybrid working model. Key job responsibilities* Use your threat modeling superpowers to identify insider threat mitigation opportunities within Amazon's enterprise-wide technologies * Query and analyze relevant logs to uncover patterns, develop data-driven options to prevent insider threat activity, and measure success* Design innovative solutions to prevent insider risk activity at Amazon * Collaborate with development engineering teams to improve existing technologies and build new technologies to prevent internal threat activity * Partner with stakeholders like Legal, Human Resources, Privacy, and Information Technology on key initiatives A day in the life- Querying large datasets to answer businesses questions or uncover potential risk - Leading calls with teammates and stakeholders to review options and plans to reduce risk- Consulting with partner teams to review design and architectures- Review and improve metrics you use to track the effectiveness of your risk reduction solutions- Challenging the status quo and helping root cause issues - Writing and reading Amazon-style documents to drive decision making About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Experience with AWS products and services- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- 2+ years experience analyzing diverse and large datasets using SQL or other analytical tools- 2+ years experience in insider threat, counter-espionage, fraud or abuse, or similar domains ...

Help us protect not only the Amazon Web Services (AWS) cloud computing environment but all of our customers as well! Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren’t possible in traditional IT environments. With AWS you can flexibly harness compute, storage, security, and other services from across the globe as your business demands them.You will be responsible for managing a team of security engineers and technical program managers evaluating the risks related to container workloads evolving the security assurance process, identifying blockers for builders, and creating metrics to demonstrate your team’s performance. You will help set the direction for a team of security professionals that is responsible for all AWS products and services. This role combines long term strategic planning to raise the bar on security across the enterprise with the excitement and challenge of quickly reacting to new threat scenarios.As a security engineering manager at Amazon, you will be expected to speak authoritatively on behalf of your team and your technical knowledge should demonstrate both depth and breadth. You will be responsible for your team’s organizational structure and how that team works within the context of the larger AWS Security team. Leveraging the strengths of individual team members, delegating tasks appropriately and managing delivery of long term projects will all be critical tasks for this role. A security manager has deep knowledge in their domain and is a sought after thought leader across the organization. They have both management and technical expertise and actively participate in the organization’s planning processes.Key job responsibilities* Team management, growth, and organization* Professional development of team members* Project management* Metrics and projections* Driving security initiatives* Recruiting* Process Improvement* Work across AWS to partner on solutionsA day in the lifeIn this role you'll lead a team of engineers and TPMs, you'll build their careers and help solve complex security problems. You'll help identify trends in the findings your team generates and will work with partners to remove these bug classes at source. You'll participate in hiring, development, training, and team leadership. You'll own a part of the team and will be encouraged to grow your ownership and role.About the teamAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- A Bachelor’s degree in Computer Science, Cybersecurity, Information Security, degree in similar technical field, or equivalent professional experience can be used in lieu of a degree- Minimum of 5 years of experience in Security Engineering management- Minimum of 5 years of experience in managing or leading engineering teams- Experience in vulnerability management ...

At Amazon, we are obsessed with customer trust. Security Industry Specialist, Governance enables Amazon business leaders to consistently and defensibly classify their data, ensure it meets the highest data handling standards and maintain Customer Trust. We assess risk, classify data and systems, scale adoption through automation and enable the business to guard the confidentiality and integrity of Amazon and customer data. Our teams span over 10+ countries worldwide, and our focus areas include: security intelligence, application security, incident response, security operations, risk and compliance, acquisitions and subsidiaries, and external partner security. Our mission includes instilling awareness to safeguard all customer and employee data, applications, services, and assets. To accomplish this, we work with Amazon organizations to build security best practices into enterprise-wide systems. Our guidance and leadership equip our partners to maintain high security standards. This team dives deep into security technologies and continuously raises the security bar across Amazon’s Stores, Digital, and Other (SDO) by tackling complex engineering problems that require widespread support and multi-year execution plans.Amazon Stores Security is looking for a Security Governance Specialist to focus on data classification and handling programs and projects. This role is foundational to support cross-functional initiatives to modernize and scale our long term security vision for customer trust, solving our most challenging problems with novel solutions. In this Security Governance Specialist role you will work with cross-functional teams of technical and non-technical key stakeholders to define and operationalize strategy and interpret, communicate, and drive full lifecycle security projects. Key job responsibilities- Lead and manage initiatives to modernize the data classification program to support the growing use of Gen AI;- Partner with teams across SDO to refine automated data classification capabilities;- Enable seamless data handling compliance based upon classification of data;- Understand the Business Information Security Risk and provide the required data classification and policy consultation. Identify the problem area and provide scalable solutions in the Information Security Policy space.- Understand and manage cross-functional requirements to translate them into an optimal solution. Be comfortable with hands-on day-to-day problem solving and implementing quick and effective action plans to meet short- and long-term priorities.A day in the lifeOur team places a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional lives is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.About the teamAbout Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in Information Security, Computer Science, Risk Management, Engineering, Math, statistics, or related discipline, or equivalent technology experience - Minimum of 5 years of industry experience with a proven track record of Information Security and Risk management - 5+ years working in a Security and Technology compliance role with a solid grasp of Risk, Governance, and security fundamentals - 3+ years of experience in consulting and managing Information Security Risk, Policy, and Governance projects - Knowledge of information Information Security Risk and Governance methodologies ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The Senior Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and regulatory compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML and non-AML regulatory compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives (including product and region expansions) and develop appropriate AML/non-AML regulatory mitigations• Own the design and implementation of enhancements to AML/non-AML customer due diligence, reporting capabilities, and overall SX• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML/non-AML regulatory policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML/non-AML regulatory projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML and other compliance matters• Report on the performance, initiatives, and ongoing enhancements of the Account Compliance program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Experience developing and implementing of standards, policies and programs or equivalent- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field- Fair understanding of AML regulations, standards, and leading industry practices- Proven track record of leading successful program expansions and enhancements ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment.• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges.• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions.• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption.•Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams.About the teamThe Amazon Business Nonprofit team is committed to helping charitable organizations and faith-based institutions to advance their missions and save time and money by purchasing supplies through an Amazon Business account.Account Representatives are responsible for initiating and developing strong relationships with the most impactful nonprofit customers in our communities. They balance their time discovering and onboarding net new business customers, in addition to expanding and enhancing the Amazon Business footprint with existing customers. The candidate will collaborate closely with customers to understand their procurement requirements and challenges, and then coordinate with internal Amazon teams to determine the best solution.BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business Local Government team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Sr Account Executives are responsible for initiating and developing strong relationships with medium-large public sector agencies as business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships at the C-Suite level, as well as across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams• Business/Customer Travel (25-50%)BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Government sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Amazon Advertising operates at the intersection of eCommerce and advertising, helping shoppers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com. Our team drives innovation for the retail shopping site publisher. We are building the ML algorithms that optimize auction levers in the core auction, affecting which ads millions of daily Amazon shoppers see and how those ads are priced. This is a great time to join; we are still in early stages deploying the first generation of algorithms to drive yield and delight shoppers. As we continue building to out our team, we are looking for a Senior Applied Scientist to lead research, design, experiment and implementation of cutting edge algorithms for complex Stores Display publisher use cases. You will collaborate with Amazon demand programs and front-end teams to navigate how the entire advertising stack works end-to-end. You will work collaboratively with software engineers, data engineers, and other scientists on the team to deploy production algorithms that support the billions of ad auctions run daily and set a high bar for science and engineering excellence. This is a rare opportunity to be a foundational member with huge potential for impact and innovating new user experiences at Amazon.Despite being part of a large business, we embrace a start-up mentality. This is an opportunity for massive impact and a lot of autonomy.* Candidates can be based in NYC or Arlington (HQ2) *Key job responsibilitiesAs a Senior Applied Scientist on this team, you will:* Be the technical leader in Machine Learning; lead efforts within this team and across other teams.* Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and retail merchandise sales, without compromising the shopper experience.* Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity.* Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models.* Run A/B experiments, gather data, and perform statistical analysis.* Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving.* Research new and innovative machine learning approaches.* Recruit Applied Scientists to the team and provide mentorship.BASIC QUALIFICATIONS- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Knowledge of programming languages such as C/C++, Python, Java or Perl- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning ...

Are you passionate about improving the quality of Selling Partner experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does working with ambiguity, data and using analytics to guide program strategy and improvement plans sound exciting? If so, the Selling Partner Support team is looking for a Senior Business Analyst – Policy Experience (PX), to help steer the Policy Experience program through generation of insights, analytics and supporting Program Managers with data to drive improvements and program roadmap. This role will own all analytical aspects of Policy Experience, WW.Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SPS) drives success for these sellers through a combination of people, processes and services. We are a primary interface between Selling Partners and Amazon by direct interaction between our associates and sellers, by building communication tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience. Additionally, we possess a wealth of data regarding the reason sellers contact us for help and we use this information to identify and drive improvements to our seller solutions across the Company.Working backwards from the policies that guides Selling partner experience, as a Sr. Business Analyst for Selling Partner Support, you will be responsible for generating data backed analytical insights that guide the selling partner experience program and will measure the results by monitoring quality and efficiency metrics and contacts. In this high profile role, you will collaborate with numerous business teams, product, and program teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for sellers’ success and satisfaction. You will build collaborative relationships with these partners, working closely to create and execute a Policy experience improvement roadmap. You will prepare and execute regular program updates to senior management.The successful candidate will be input focused, data driven and will have isolated and correlated inputs to achieve impactful outputs, built closed loop processes and measures to ensure adoption of products and processes so that improvements are realized. S/he will also have proven ability to assess situations and guide teams toward both short-term and longer term systemic changes. The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.At Amazon, we believe innovation should occur throughout the organization. This disruptive leader will stimulate and pioneer innovation in Seller service excellence and be an active voice and member of the Selling Partner Support leadership team.Key job responsibilitiesThe Senior Business Analyst in Policy Experience under GPM will be focusing on analyzing emerging and new quality, experience and operational metrics for Selling Partners. The successful candidate will have strong business acumen and possess excellent statistical and analytical abilities. They will focus on creating actionable insights and research to provide recommendations to the leadership team and build scalable solutions to meet business needs. They will have passion for data and analytics, be an independent innovator comfortable with ambiguity. They'll have strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment.The ideal candidate for this role will should be:• Self-starter who understands the current and future business needs by working closely with stakeholders to recognize their needs and requirements.• Individual who will support the long-term strategy to implement self-service solutions and focus on insights research while understanding and have experience working with Customer service/Operation teams. • Hands-on individual who has deep domain/process expertise across operational metrics, someone who can understand individual metrics and how they are all connected. • Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities to deliver insights and recommendations to help shape strategy across team and measurement initiatives.• Working with the data engineering team to build the business requirements to evolve the insights and analysis about the SP experience. • Set and articulate expectations around leadership behavior for peers; model behavior that exemplifies Amazon Leadership Principles.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel ...

At Amazon, our goal is to be earth’s most customer-centric company and to create a safe environment for both our customers and our associates. To achieve that, we need exceptionally talented, bright, dynamic, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented business analyst to join the Regulatory Intelligence, Safety & Compliance [RISC] Global Data & Analytics [GDA] team. This role will be a key member of the Analytics team, responsible for driving proactive and reactive analysis and insights to help make meaningful business decisions. As a Senior Business Analyst, you will focus on improving the success within business functions by analyzing data, discovering and solving real world problems, building metrics and business cases to improve customer experience, and providing timely data support for escalations to mitigate risk. We are focused on your success and want to build future leaders within Amazon. A key component of the role is to identify process and system improvement opportunities by developing the right metrics, analyzing data, and partnering with internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. This role requires an individual with excellent statistical and analytical abilities, deep knowledge of business intelligence solutions and outstanding business acumen. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space. Key job responsibilities- Creating automated reports and dashboards with a combination of BI tools such as Tableau, Quicksight etc. - Partnering with Program team, Legal, and Tech stakeholders to understand challenges and provide /analysis to help drive program success - Providing data support for business and cross-functional partners to address escalations and answer questions using PostgreSQL and AWS solutions - Uncovering trends and correlations through mining and analysis to develop insights that can help stakeholders to make effective decisions - Designing and executing analytical projects using statistical analysis- Build and grow adoption of self-service solutions that empower stakeholders to access and analyze data independently.- Forming a strong network of senior leaders across the business to understand the needs and vision to Think Big with wider solutions and goals.- Contribute to team planning and goals by setting out an inspiring vision for analytics and the solutions we produceAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- 5+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience with Excel- Experience making business recommendations and influencing stakeholders- Outstanding analytical and problem-solving skills. Demonstrated ability to interpret large amounts of data and make sound business judgments and recommendations ...

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Senior Category Manager, you will create and own the strategic relationship with third-party logistic providers (3PLs) and senior internal stakeholders while building collaboration within and across organizational boundaries. You will drive key sourcing activities, ensuring equipment and service availability to meet business goals while minimizing risk. You will be the trusted advisor in strategic sourcing and procurement initiatives. In this role will manage internal and external relationships while building new categories and processes.We are seeking a leader with procurement experience to strategically source products and services as part of our External Fulfillment Procurement Organization. The position will work and partner with multiple teams to develop and execute category sourcing strategies and processes, deliver savings and improve productivity across the category. Key job responsibilities · Identify, develop and deliver long term sourcing strategies, lead sourcing initiatives with cross-functional teams; drive the decision making process of the category roadmap with senior leadership. · Drive commercial relationships with suppliers, with a principal objective of achieving optimal cost and performance; · Lead supplier performance management; including improving sustainability & social responsibility; · Coordinate and collaborate with operational teams to deploy and manage the implementation of your defined strategies. LEARNING OPPORTUNITIES · Establish category sourcing strategies, lead cross-functional strategic sourcing teams, negotiate with suppliers and execute contracts to optimize Amazon’s competitive position · Build a supply base that is diverse and representative of the communities Amazon serves · Drive appropriate relationships with category suppliers, with a principal objective of achieving the optimal solution and cost of ownership that meets the business’ goals supported by a culture of continuous improvement with performance benchmarks in use · Manage category suppliers to proactively identify, monitor and optimize opportunities · Develop and implement Supplier Relationship Management activities to mitigate risk, improve performance and add value to Amazon · Align with internal customers and understand the business application of the category~25% travel including occasional international travelA day in the life · Earn the trust of key stakeholders to drive alignment with the business · Drive and execute complex sourcing activities in cooperation with cross-functional team · Gather business needs end elaborate the most optimal sourcing strategy to secure on timely manner the capacity, minimizing Total Cost of Ownership and risk · Develop a resilient, fast-paced and flexible supplier base · Leverage existing procurement resources to benefit our internal customers · Understand problems, pull people together, identify solutions and deliver results · Own commercial relationship with third-party logistic providers About the teamOur team strives to be a single point of contact for procurement support to our stakeholders. We are finding ways to move faster and more efficiently than ever before to deliver upgrades to capacity across Amazon's Customer Fulfillment network.This group is part of the External Fulfillment Organization and key stakeholders are various teams within Network Planning, Supply Chain, Operations, Finance, and Legal and others. BASIC QUALIFICATIONS- 5+ years of procurement experience- Bachelor's degree ...

Do you like helping U.S. Federal Civilian agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who will:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.- Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers.- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of design/implementation/consulting experience with distributed applications or equivalent education experience- 3+ years of software development tools and methodologies- 5+ or more years of IT implementation experience- Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc. · Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.)t- Current, active US Government Security Clearance of Top Secret or above ...

At Amazon Web Services (AWS), Security is our highest priority. The AWS Security Assurance team is responsible for diving deep into industry requirements, establishing and maintaining regulatory and authority relationships for security requirements and establish long-term strategies to meet customer and regulatory security assurance needs and requirements. At AWS' scale, we hire experienced builders to design and operate scalable mechanisms to provide the highest level of assurance to our most regulatory conscious customers.We are looking for a highly motivated senior industry expert to join our Government Compliance and Authorization Team. As part of the team, you will own and lead a strategic element of our US Government Compliance Program (e.g. FedRAMP, DoD). Our team solves complex compliance challenges, dives deep into compliance requirements for both AWS and our customers, improves processes, and drives greater efficiencies in meeting expectations. This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the compliance and regulatory expectations in the US Public Sector Market. You should be an experienced and industry professional who has the ability to understand IT and compliance processes, evaluate opportunities for improvement, and to be able to drive innovative campaigns across organizations and teams.Key job responsibilitiesEvaluating the effectiveness and efficiency of compliance program activities and recommend improvements to improve delivery at scale.Leading and managing projects and campaigns with excellent project management skills.Creating operational mechanisms to address recurring escalation patterns and persistent challengesSimplifying and decomposing security compliance requirements into clear technical specifications and policiesSetting the vision and connecting the vision between technology, business strategies and requirements Communicating to senior leadership the status and key deliverables of team initiatives, seek diverse opinions and lead improvement efforts. Leading EscalationsInfluencing incoming and present regulations, legislation, mandates and standards for the betterment of AWS and our customers and reduce the impact to our internal and external stakeholdersFielding and addressing requests for team support in collaboration with internal and external stakeholders.Diving deep into the operations of AWS compliance programs to develop broad domain and technical understanding of regulatory and customer expectations to drive process improvement initiatives.Bridging communication with both technical engineering and business teams to successfully capture and implement business requirements.Transforming raw thoughts into clear technical documentation and/or direction.Operating a quality rhythm of the business for managing compliance expectations.Using high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. Leading a large, challenging initiative. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS-Bachelor's Degree in Cybersecurity or other related fields, or equivalent experience.-7+ years of experience in project/program management in a technical field.-5+ years of IT security audit, compliance and/or relevant Federal regulatory experience.-3+ years of FedRAMP or NIST compliance program assessment experience. ...

Amazon’s legal department is looking for a smart, experienced, creative, and highly motivated litigator to help manage its commercial litigation. Responsibilities include: architecting and implementing litigation strategy with respect to product, auto, general, medical, and workers’ compensation liability cases; developing, implementing, and refining coordinating counsel structures to optimize the management of those types of disputes; selecting, managing, and improving the performance of outside counsel; advising leadership on a wide range of legal and business risks and opportunities; working with witnesses and data repositories to prepare for trial; coordinating with public policy and public relations teams; designing and implementing innovative processes that enable small teams to make high velocity decisions at scale; and providing daily cross-functional leadership to stakeholders about a wide range of legal issues. BASIC QUALIFICATIONS- 10+ years of legal experience- Juris Doctor and membership in one state bar or equivalent ...

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Santa Monica, CA, candidates selected can be located in any of our approved office locations: Seattle, Austin, or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

Do you like helping U.S. Federal agencies implement innovative data solutions? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand data architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about enabling mission outcomes. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who will:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. - Enjoy working with US Federal customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of agencies and organizations.- Have a strong understanding of building data platforms in support of large scale computing solutions. The ideal candidate will have past experience building successful data platforms that enable mission outcomes for customers. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly lead deep-dive education and design exercises to create truly innovative solutions built on AWS.Our team works with customers in a variety of locations across the US. As such, team members must have the ability to travel to client locations to sell and deliver professional services as needed.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesResponsibilities include:Enable - AWS Professional Services has a primary mission to enable our customers and partner be successful on their journey to use AWS. We work with them to build well-architected solutions that are solving meaningful problems that help accelerate their business without worrying about managing the infrastructure to support it.Innovate - Each customer and partner comes with a unique challenge and you will be innovating on behalf of them to build a customized solution that is based on our prior work. You will also be making these solutions such that they benefit other customers and serve as building blocks for future work.Solution Design - We work with the customer stakeholders including their engineering teams to design a solution that follows AWS best practices. We work to understand customer requirements and render those as architectural models that will operate at large scale and high performance, and advise customers on how to run these architectural models on AWS.Collaborate - Work with AWS Engineering, Support and Business Development teams to build optimal solutions for customers and also influence the AWS services roadmap based on customer need. We also support presales activities through guidance and validation, scoping, and being key technical leaders in customer conversations.Build - You will be building highly technical solutions for engagements with partners and customers. This includes understanding customer requirements and applying your expertise to build solutions on top of AWS services that solve difficult data problems for our customers and partners. You will also work with our partners and provide advisory services to our customers on the implementation of robust data solutions on AWS. Deliver - Engagements include combination of on-site and off-site work to build solutions as appropriate. We work with our customers and partners and help them deploy solutions in their own environment. We use Infrastructure-as-Code (IaC) to the extent possible to leverage full benefit of AWS and ensure that the customers are self-sufficient once the engagement is complete.Mentor - Provide leadership and mentorship on data architecture best practices, fostering innovation and excellence. Scale out through others and guide delivery teams in adopting emerging technologies and methodologies, ensuring alignment with federal sector requirements.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience- Bachelor's degree, or 7+ years of professional or military experience- 7+ years of external or internal customer facing, complex and large scale project management experience- Current, active US Government Security Clearance of Top Secret or above ...

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world!Passionate about building, owning and operating massively scalable systems? Want to make a billion-dollar impact? If so, we have an exciting opportunity for you.The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.The AWS Managed Operations Data Science (MODS) Team is looking for a Senior Data Scientist to lead the research and thought leadership to drive our data and insight strategy for AWS. You will be expected to serve as a Full Stack Data Scientist. You will be responsible for driving data-driven transformation across the organization. In this role, you will be responsible for the end-to-end data science lifecycle, from data exploration and feature engineering and ETL to model development. You will leverage a diverse set of tools and technologies, including SQL, Python, Spark, Hugging Face and various machine learning frameworks, to tackle complex business problems and uncover valuable insights.Your product analytics research will provide direction on the technology strategy of the Managed Operations organization. Your Decision Science artifacts will provide insights that inform AWS' Operations and Site Reliability Engineering teams. You will work on ambiguous and complex business and research science problems at scale. You are and comfortable working with cross-functional teams and systems.Arlington, VA (HQ2)This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.This position requires that the candidate selected be a U.S. citizen.10012Key job responsibilities- Collaboration & Cross Functional Relationships: Interact with business and software teams to understand their business requirements and operational processes- Data Exploration and Analysis: Conduct in-depth exploratory data analysis to understand the structure, quality, and patterns within complex datasets. Apply statistical and machine learning techniques to extract insights, identify trends, and uncover hidden relationships in the data.- Business Insights and Recommendations: Frame business problems into scalable solutions; translate complex data insights and model outputs into actionable recommendations that address the organization's strategic objectives.- Data Pipeline and Infrastructure: Contribute to the design and implementation of data pipelines, data lakes, and other data infrastructure components to support the organization's data-driven initiatives.- Metric Development and Monitoring: Define and develop advanced, customized metrics and key performance indicators (KPIs) that capture the nuances of the organization's strategic objectives and operational complexities. Continuously monitor and evaluate the performance of metrics- Prototype models by using high-level modeling languages such as R or in software languages such as Python. A software team will be working with you to transform prototypes into production.- Documentation & Continuous Improvement: Create, enhance, and maintain technical documentationA day in the lifeWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the teamThe MODS team is driven by a shared vision of achieving operational excellence through data analytics and machine learning. We provide actionable insights to allow our stakeholders to manage operational posture and operator experience and drive sustainable, safe, and efficient operations.We define, monitor, and predict metrics to provide recommendations on AWS operations that are diagnostic (why something happened), predictive (what will happen) and prescriptive (best course of action) in nature.We are a customer obsessed team driving lean operations in all of AWS through actionable insights and data strategies that drive process improvement.About the teamThe MODS team is driven by a shared vision of achieving operational excellence through data analytics and machine learning. We provide actionable insights to allow our stakeholders to manage operational posture and operator experience and drive sustainable, safe, and efficient operations.We define, monitor, and predict metrics to provide recommendations on AWS operations that are diagnostic (why something happened), predictive (what will happen) and prescriptive (best course of action) in nature.We are a customer obsessed team driving lean operations in all of AWS through actionable insights and data strategies that drive process improvement.BASIC QUALIFICATIONS- 6+ years of data scientist experience- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- Experience with statistical models e.g. multinomial logistic regression ...

Amazon Devices is revolutionizing smart home devices and services, and we're seeking a visionary Senior Economist to lead the charge. In this high-impact role, you'll flex your advanced Empirical IO and Structural Demand modeling expertise to tackle complex pricing challenges for a diverse portfolio of world-class products and services.Imagine being the driving force behind the pricing and demand strategies that power game-changing innovations for brands like Alexa, Ring, Blink, and Kids+. Your insights will directly influence critical business decisions, like optimizing, bundled offerings, and feature roadmaps for subscriptions. Get ready to dive deep, uncover valuable insights, and transform them into real-world impact. Whether you're supporting products pre-launch or fine-tuning mature business lines, your work will have a multi-million-dollar influence. As a Senior Economist on the Subscription Science team, you'll collaborate cross-functionally to shape product roadmaps. Sound like the kind of challenge you thrive on? Bring your passion for problem-solving, your knack for translating data into action, and your entrepreneurial spirit – and join us on the frontlines of the connected home revolution. This is your opportunity to make a lasting mark and create experiences that delight customers worldwide.Key job responsibilities- Develop advanced structural demand and econometric frameworks for products and services in Amazon Devices.- Create and drive the scientific roadmap for the team, and influence partner science teams- Drive cross-functional collaboration with scientists, engineers, and business leaders to integrate economic insights into strategic decision-making processes and shape future initiatives. - Communicate insights in writing and verbally, to senior leaders on Product and Finance teams within the company.- Actively mentor junior scientists on advanced econometric techniques.About the teamThis role is in the Subscription Science team, a cross-functional team in Amazon Devices that focuses on developing science models to inform major one-way door decisions that lead to customer facing changes for our products and services, and using these insights to help product teams focus efforts on improving products for their customers.We do this by building world-class demand models which provide pricing recommendations, for these organizations and help inform critical business investment decisions, frequently presenting results to the highest levels of leadership in the organization.In addition to the primary job location we are open to considering locations near major Amazon hubs including but not limited to Arlington VA (HQ2 near DC).BASIC QUALIFICATIONS- PhD in economics or equivalent- Experience in econometrics (e.g., program evaluation, forecasting, time series, panel data, or high dimensional problems), economic theory, and quantitative methods- Experience in building statistical models using R, Python, STATA, or a related software- Experience in industry, consulting, government or academic research ...